Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10554830December 4, 2013
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
REMOTE CONTROL DOOR LOCKS. SINCE I PURCHASED MY 2010 VW JETTA TDI AS A NEW VEHICLE, THE REMOTE CONTROL KEY HAS RANDOMLY NOT FUNCTIONED PROPERLY TO UNLOCK THE DOORS OR TRUNK. THE PROBLEM IS NOT DUE TO RFI. IT CAN ALWAYS BE IMMEDIATELY CORRECTED BY USING THE MANUAL KEY TO UNLOCK THE VEHICLE, WHICH SEEMS TO RESET THE LOCKING SYSTEM AND ALLOWS THE REMOTE KEY TO UNLOCK THE DOORS OR TRUNK REMOTELY. I HAVE BROUGHT THIS TO THE ATTENTION OF THE DEALER AT EVERY VISIT. THE DEALER HAS LOOKED INTO IT, BEEN UNABLE TO REPLICATE THE PROBLEM, HAS REPROGRAMMED THE LOCKS. IT CONTINUES TO BE A RANDOM PROBLEM THAT I MYSELF CAN'T PREDICT OR REPLICATE ON DEMAND, BUT WANT OTHERS TO KNOW ABOUT THIS ANNOYANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554847December 4, 2013
FUEL SYSTEM, DIESEL
CAR LOST POWER BUT DID NOT DIE COMPLETELY. LIMPED TO DEALER AND WAS INITIALLY TOLD THERE WAS WATER IN THE DIESEL FUEL, THREE DAYS LATER IT WAS CALLED JUST 'CONTAMINATION' (NOT FURTHER IDENTIFIED) THAT NECESSITATED A COMPLETED FUEL SYSTEM REPLACEMENT. TOTAL COST $6300 - $8500 DEPENDING ON WHETHER THE FUEL TANK NEEDS TO BE REPLACED. DEALER CONFIRMED THAT FUEL PUMP FAILURE COULD ALSO CAUSE FUEL SYSTEM CONTAMINATION AND SINCE THE FUEL PUMP IS CONSIDERED PART OF THE DRIVE TRAIN (WARRANTY - WISE) IT IS COVERED FOR 50,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554870December 4, 2013
POWER TRAIN, ENGINE AND ENGINE COOLING
I NOTICED THE ENGINE LIGHT WENT ON FEW WEEKS AGO THEN THE SHAFTS' LIGHTS STARTED TURNING ON ALL AT THE SAME TIME (P-R-N-D). THE CAR WAS MOVING AND A KNOCKING SOUND STARTED WHEN THE WEATHER GETS HOT. I TOOK IT TO COUPLE OF CAR SHOP SERVICES AND NON WAS ABLE TO DEMONSTRATE THE PROBLEM BUT RATHER, THEY OFFERED TO CHANGE THE WHOLE TRANSMISSION FOR +4,500 DOLLARS SO THAT THEY WOULD WORK IT SIMPLY WITH A GOOD PROFIT! WHILE DRIVING EARLIER TODAY, THERE WAS A VERY WEIRD SOUND COMING FROM THE ENGINE AND I PLANED TO TAKE IT TO VW SERVICES SO THAT THEY'D TAKE A LOOK AT IT. UNFORTUNATELY, FEW MINUTES LATER THE CAR STOPPED MOVING AND I HAD TO PULL UP. I JUST FOUND OUT THAT VW IS CALLING VW JETTA 2006-2009, ENGINE 2.01 FOR THE EXACT SAME REASON. THOUGH, MY CAR IS 2.5 ENGINE BUT HAPPENED TO HAVE THE EXACT SAME PROBLEMS. I'M TOWING THE CAR TOMORROW MORNING AND I'LL TAKE IT TO VW SERVICES AND HOPEFULLY THEY WILL CONSIDER THIS INCIDENT FOR THE 2.5L CARS ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554723December 3, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE ELECTRICAL WIRE INSULATION OF THE PASSENGER SIDE HEAD LIGHT IS CRUMBLING AND FALLING OFF THE WIRES, I NOTICED WHEN I HAD TO CHANGE THE LIGHT BULB FOR THE SECOND TIME IN LESS THAN A MONTH. WHEN I OPENED THE ACCESS COVER TO REPLACE IT I SAW PIECES OF THE WIRE INSULATION ALL OVER INSIDE THE HEAD LIGHT COMPARTMENT. I'M VERY AFRAID AND SCARED THAT MY CAR WILL CATCH ON FIRE DUE TO THAT MANUFACTURER DEFICIENCY OF THE ELECTRICAL WIRE INSULATION. I SENT ONE MESSAGE TO VOLKSWAGEN ON AMERICA YESTERDAY BUT THEY HAVE NOT CONTACTED ME TO GET ADDITIONAL INFORMATION OR PROVIDE GUIDANCE. I TOOK PICTURES WITH MY IPHONE AND WILL PROVIDE THEM UPON REQUEST, MY PERSONAL EMAIL IS [XXX]PLEASE ADVICE WHAT CAN I DO TO HAVE VW REPAIR THAT DEFICIENCY AT NO COST TO ME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554293December 1, 2013
ELECTRICAL SYSTEM
ALTERNATOR WIRING HARNESS OVERHEATED MY BATTERY FUSE BOX AND MELTED IT. THE VEHICLE BATTERY LIGHT CAME ON SO I PULLED OVER, TURNED THE VEHICLE OFF, AND INSPECTED THE BATTERY, NOTICING THE DAMAGE (MELTED PLASTIC, SMOKE). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554092November 28, 2013
ENGINE
VW IS VERY MUCH AWARE OF THE DEFECT REGARDING CAMSHAFT FAILURE IN THE ENGINE, RESULTING IN HIGH REPAIR COSTS AND DANGEROUS LOSS OF POWER THAT COULD RESULT IN A COLLISION. VW SOUTHTOWNE IN UTAH CALLED THE ENGINE "EXPERIMENTAL" BASICALLY ADMITTED THAT VW KNEW THERE WAS A PROBLEM AND ONLY BUILT THE ENGINE FOR 1.5 YEARS AS A RESULT. THEY ONLY RESPOND THAT THE CAR IS OUT OF WARRANTY AND IS THE CONSUMERS PROBLEM TO PAY FOR A $4000 REPAIR ONTO OF PAYING FOR THE LOAN ON THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553802November 26, 2013
FUEL SYSTEM, DIESEL, ENGINE
DRIVE HOME FROM WORK AT ABOUT 1500 HRS, WITH NO ISSUES. STOPPED AT LOCAL SUPERMARKET, STARTED ENGINE WITH SLIGHT DELAY, LEFT PARKING LOT, CAR STARTED TO BUCK, DROVE MAYBE 1/2 MI STARTED LOSING POWER, AFTER GOING ANOTHER 50 FT CAR ENGINE DIED, PUSHED CAR TO MY DRIVEWAY CALLED DEALERSHIP AND HAD CAR TOWED TO DEALERSHIP. ON 11/21/13 DEALERSHIP INFORMED ME THAT HPFP HAD EXPLODED SENDING METAL SHAVINGS INTO ENGINE, THEY ASKED ME IF I ACCIDENTALLY PUT GAS AND I RESPONDED WITH NO. THEY STATED THAT FUEL MAY HAVE BEEN CONTAMINATED. DEALERSHIP IS REPAIRING CAR SINCE IT IS STILL UNDER WARRANTY, SAID MAYBE 1 WEEK IN THE SHOP. I WAS GIVEN A RENTAL IN THE MEANTIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553686November 25, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
LOST PASSENGER HEADLAMP, PASSENGER FRONT TURN SIGNAL AND ALL REAR TURN SIGNALS. THE FAST SIGNAL ONLY INDICATED THAT THE RIGHT SIGNAL WAS NOT OPERATIONAL. WE HAD A NEAR REAR COLLISION WHILE MAKING A LEFT TURN INTO TRAFFIC. UPON INVESTIGATION IT WAS FOUND THAT THE 30 AMP FUSE (NUMBER F16) IN THE UNDER HOOD FUSE BOX WAS OVERHEATED AND MELTED AS WELL AS THE FUSE SOCKET WAS MELTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553575November 24, 2013
FUEL SYSTEM, DIESEL
VW JETTA TDI REAR TANK PUMP HAS NO FILTER SOCK AND FUEL STARVED TO HIGH PRESSURE ALUMINUM PUMP WITHOUT HIGH PRESSURE FILTER OR MANIFOLD. NO SIGN OF METAL SHAVINGS! COST OF REPAIR 10000.00 I PHONED VW AMERICA AS CAR WAS IN WARRANTY AND THEY EMAILED BACK AND SAID THEY WOULD CONTACT ME AND THIS DID NOT HAPPEN.I HAD TO PAY THE BILL BUT MY INSURANCE COVERED ME FOR MOST COST.LOST 4 DAYS OF WORK AND HAD TO RENT A CAR.THIS CAR IS UNSAFE AND I FEEL TERRIBLE SAYING THIS AS I AM A DIESEL LOVER. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553321November 22, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE PASSENGER'S SIDE HEADLIGHTS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE FUSE BOX WAS OVERHEATING AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 60,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553327November 22, 2013
ENGINE, FUEL SYSTEM, GASOLINE
THE VEHICLE'S ENGINE STALLED WHILE TRAVELING DOWN THE ROADWAY AT APPROXIMATELY 35 MPH. THE VEHICLE'S ELECTRICAL SYSTEM CONTINUED TO OPERATE (DRIVING LIGHTS, INTERIOR LIGHTS, POWER STEERING AND POWER BRAKES) DURING THIS TIME. ENGAGED EMERGENCY FLASHERS AND COASTED VEHICLE TO A STOP AT THE NEAREST PARKING LOT. AFTER PLACING TRANSMISSION INTO PARK, VEHICLE RESTARTED WITH NO FURTHER INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553330November 22, 2013
ELECTRICAL SYSTEM
VEHICLE'S AIRBAG WARNING LIGHT ILLUMINATES AND STEERING WHEEL HORN NO LONGER OPERABLE. FUSES LOCATED IN CABIN AND ENGINE COMPARTMENT BOTH OKAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553333November 22, 2013
POWER TRAIN
VEHICLE'S DASHBOARD GEARS "PRND" ARE ALL HIGHLIGHTED. THIS OCCURS RANDOMLY AND IS A DAILY OCCURRENCE. DOES NOT AFFECT DRIVEABILITY THUS FAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553366November 22, 2013
LATCHES/LOCKS/LINKAGES
DOORS DO NOT LOCK, OR UNLOCK, RANDOM OPENING OF SUNROOF AND DOOR LOCK MECHANISM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553155November 21, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DASHBOARD LIGHTS WOULD NOT WORK WHEN HEADLIGHTS WERE TURNED ON, INCLUDING RIGHT/LEFT INDICATOR LIGHTS. I BROUGHT THE CAR INTO MARTEN'S VW SERVICE ON 11/20/13 IN BETHESDA MD. THEY REPORTED THE FUSE BOX HAD STARTED TO MELT AND HAD TO BE REPLACED FOR $580. IT IS NO LONGER UNDER WARRANTY. THIS SEEMS TO BE A FLAW THAT ONLINE RESEARCH HAS SHOWN. THE VW TECHNICIAN SAID "IT IS A PROBLEM WITH THESE CARS". HE SAID THE NEW FUSE BOXES ARE MADE DIFFERENTLY NOW. SHOULDN'T THIS HAVE BEEN A RECALL ITEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553020November 20, 2013
ELECTRICAL SYSTEM, POWER TRAIN
LEAVING WORK I HAD STARTED MY CAR LET THE CAR IDLE DOWN PUT IT IN DRIVE AND IT SLAMMED INTO GEAR AFTER TAKING OFF THE CAR SHIFTED INTO 3RD GEAR AND NO HIGHER AFTER NOTICING THIS I PULLED OVER PUT THE CAR IN PARK AND TRIED SHIFTING THROUGH THE GEARS AND IT CONTINUED TO SLAM INTO DRIVE AND REVERSE SO I TURNED THE VEHICLE OFF AND STARTED IT BACK UP AT THAT POINT THE MIL WAS ON AND THE SERVICE WRENCH WAS LIGHT UP. CALLED ME DEALERSHIP THEY HAD THE CAR TOWED TO A VOLKSWAGEN DEALERSHIP UPON THEIR DIAGNOSES THEY SAID IT COULD BE A WIRING ISSUE POSSIBLE A TRANSMISSION CONTROL MODULE ISSUE UPON FURTHER INVESTIGATION THE TRANSMISSION CONTROL MODULE HAD BEEN WARRANTIED PREVIOUSLY (AS I AM THE SECOND OWNER OF THE CAR). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552808November 18, 2013
ELECTRICAL SYSTEM
WHILE MY DAUGHTER WAS SITTING AT A STOP LIGHT IN A LEFT HAND TURN LANE, ALL OF THE DASH LIGHTS BEGAN TO FLASH. SHE THOUGHT IF SHE TURNED THE CAR OFF AND RESTARTED IT, IT WOULD CLEAR. SHE COULD NOT RESTART THE CAR, THE HAZARD LIGHTS WOULD NOT TURN ON, THE BACK DOORS WOULD NOT UNLOCK , THE RADIO COULD NOT BE TURNED OFF AND IT WAS PITCH DARK. THANK GOD, A MAN WITH A FAMILY PUSHED HER CAR TO OUT OF THE LEFT HAND TURN LANE AND INTO A GAS STATION PARKING LOT ACROSS THE STREET. UPON MY HUSBAND AND MY ARRIVAL, WE COULD NOT OPEN THE TRUNK EITHER TO ALLOW THE TOW TRUCK DRIVER ACCESS TO THE TOW HOOK. WE LEASED THIS CAR DUE TO ITS SAFETY FEATURES OF OUR COLLEGE AGE DAUGHTER. HAZARD LIGHTS SHOULD WORK REGARDLESS OF WHAT'S GOING ON WITH THE VEHICLE. HAD SOMEONE REARED ENDED THE VEHICLE DUE TO NO HAZARD LIGHTS, PASSENGERS IN THE BACK WOULD NOT HAVE BEEN ABLE TO EXIT THE VEHICLE. OR IF IT HAD CAUGHT FIRE TO ONLY WAY TO EXIT WOULD BE THROUGH THE TWO FRONT DOORS. WE WERE TOLD BY THE VW DEALER THAT IT WAS A CONTROLLER THAT WENT OUT AND THAT HE HAS NEVER HEARD THIS HAPPENING BEFORE. I'M WRITING TO VW TO LET THEM KNOW THAT IF THIS IS TRUE FOR ALL VW PRODUCTS, IT IS A DESIGN FLAW THAT JEOPARDIZES EVERYONE THAT BUYS OR LEASES ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552651November 17, 2013
POWER TRAIN
THE JETTA WAS BEING TEST DRIVEN BY QTM FROM VOA WITH PASSENGER RICK NELSON, SERVICE MANAGER OF BOB BAKER VOLKSWAGEN VW WHEN GETTING ON THE 5 FREEWAY ON THE LAS FLORAS ON RAMP WHEN THE CAR SHIFTED BETWEEN 3RD AND 4TH GEAR THE ENGINE MISSED. THE QTM COMMENTS ON THE MISS AND STATES THAT HE DOESN'T THINK IT TRIGGERED A FULL MISFIRE, BUT THEN INQUIRED TO RICK NELSON ABOUT THE TSB THAT LISA HAS REGARDING MISFIRE, TSB 01-13-14. QTM ALSO EXPERIENCED AND ACKNOWLEDGED LOSS OF POWER AND THROTTLE RESPONSE AT APPROXIMATELY 60 MPH WHILE HE WAS DRIVING NORTH ON THE 5 FREEWAY. THE QTM AND RICK NELSON AGREE TO OPEN A VTA AND THE QTM STATES THAT HE WILL TAKE IT OVER AND PUT HIS NOTES IN IT. THESE ARE THE ISSUES THAT I CONTINUE TO EXPERIENCE WITH THE CAR AND WHY I BROUGHT THE CAR IN FOR SERVICE. THE ODD THING IS THAT THE SERVICE INVOICE GENERATED AND GIVEN TO ME STATED THAT THERE WERE NO ISSUES FOUND DURING THE TEST DRIVE. THE STATEMENTS ON THE SERVICE INVOICE ARE FRAUDULENT AND IN DIRECT CONFLICT WITH THE STATEMENTS MADE BY THE QTM AND SERVICE MANAGER DURING THE TEST DRIVE. I CONTINUE TO EXPERIENCE THE CAR MISSING WHILE IN SPORT MODE AND LOSS OF THROTTLE RESPONSE WHILE IN DRIVE.. THE STATUS OF THE VTA AND ITS CONTENTS ARE UNDER INVESTIGATION. AS FAR AS THE REPUTATION OF THE QTM FROM VOA AND THE DEALERSHIP AND ITS SERVICE DEPARTMENT AT BOB BAKER VW, I THINK THEIR FRAUDULENT STATEMENTS ON MY SERVICE INVOICE SPEAK FOR THEMSELVES. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552466November 15, 2013
FUEL SYSTEM, DIESEL
WAS ON MY WAY TO WORK ONE MORNING WHILE IN THE MIDDLE OF MY DRIVE GOING 60MPH MY DIESEL GLOW PLUG LIGHT STARTED TO BLINK AND THE CHECK ENGINE LIGHT CAME ON ALONG WITH LOSS OF POWER TO MY VEHICLE. HAD TO MANAGE TO AVOID TRAFFIC AND PULL OVER TO THE SIDE OF THE ROAD AND FIGURE OUT WHAT WAS WRONG. ULTIMATELY HAD CAR TOWED TO VW DEALERSHIP WHERE I PURCHASED CAR FROM . THEY LOOKED OVER THE CAR, TEST DROVE IT AND STATED THEY DIDN'T SEE ANYTHING WRONG WITH IT AND RESET THE MIL AND I WAS ON MY WAY. THE NEXT DAY ON MY WAY TO WORK AGAIN , GLOW PLUG LIGHT STARTS TO BLINK ALONG WITH CHECK ENGINE LIGHT ON AND LOSS OF POWER TO MY VEHICLE. HAVE CAR TAKEN BACK AGAIN AND THIS TIME THEY STATE IT WAS A BAD FUEL PUMP OVER THE FUEL TANK AND REPLACE IT AND RESET THE MIL AND GOT MY CAR BACK. THAT SAME DAY ON MY WAY HOME FROM WORK THE LIGHTS COME ON AGAIN FOR A THIRD TIME WITH LOSS OF POWER TO MY VEHICLE. TAKE CAR BACK AND THIS TIME THEY REPLACE HIGH PRESSURE FUEL PUMP. HAVEN'T HAD ANY ISSUES WITH IT SINCE BUT I SUSPECT THIS IS SOMETHING THAT IS OCCURRING IN ALOT OF VW'S FROM THIS YEAR AND FELT THE NEED TO REPORT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552456November 15, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE STARTING MY CAR AND GETTING READY FOR WORK I NOTICED I HAD A HEADLAMP OUT. I THOUGHT I COULD DRIVE TO WORK SAFELY SO, I STARTED MY COMMUTE. HOWEVER, ON STOPPING TO GET COFFEE I NOTICED I HAD TAILLIGHTS OUT AND UPON FURTHER TESTING BRAKE LIGHTS WERE FAILING TO. I STOPPED AT A AUTOPARTS STORE TO REPLACE THE TAIL LIGHTS AND NOTICED THAT I HAD LOST THE OTHER HEADLAMP AND BACKUP LIGHTS. I DECIDED TO PARK THE CAR AND CALL THE DEALERSHIP FOR ADVICE. I HAD THE CAR TOWED (TO DANGEROUS TO DRIVE) TO THE DEALERSHIP AND AT THAT TIME IT WAS DIAGNOSED OF HAVING A BURNED FUSE PANEL BOX. IT WAS REPLACED FOR A TOTAL OF $533.11 DOLLARS. THE REASON I AM REPORTING THIS IS I READ AN ARTICLE IN MY LOCAL NEWSPAPER (ZANESVILLE TIMES RECORDER)ABOUT THE SAME THING HAPPENING IN VW TIGUANS. I WANTED TO BRING TO LIGHT THAT IT IS HAPPENING IN VW JETTA'S ALSO. MY CAR IS A 2010 VW JETTA DIESEL. THE HIGH MILEAGE IS DUE TO A 110 MILE ROUND TRIP DAILY COMMUTE. I HAVE THE BURNED FUSE BOX PANEL IN MY POSSESSION IF YOU WOULD LIKE IT FOR INSPECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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