Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10561954January 29, 2014
FUEL/PROPULSION SYSTEM, ENGINE AND ENGINE COOLING
WHILE DRIVING ON A 3 LANE ROAD MY VEHICLE LOST POWER AND SHOWED A WARNING MESSAGE OF "ENGINE FAULT". IT HAD ABOUT 50% POWER FOR APPROXIMATELY 30 SECONDS AND DIED. THE VEHICLE WAS TOWED TO VW DEALER AND THEY REPORT THAT IT WAS THE HIGH PRESSURE FUEL PUMP FAILURE WITH COMPLETE FUEL SYSTEM CONTAMINATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561981January 29, 2014
ELECTRICAL SYSTEM
SINCE PURCHASING THIS VEHICLE, I HAVE BEEN HAVING ISSUES WITH THE INTERIOR CABIN LIGHT AND THE DOOR LOCKS ON THE DRIVER SIDE. I TOOK IT TO THE DEALER TO HAVE IT LOOKED AT AND THEY TOLD ME THIS WAS A "KNOWN" PROBLEM WITH THE DOOR LOCKS AND IF THE DOOR LOCK WAS NOT FIXED, MY DOORS WOULD CONTINUE TO LOCK AND UNLOCK ON THEIR OWN. IT WILL COST $495 TO FIX. IF THIS IS A KNOW ISSUE, WHY DOESN'T VW FIX IT! THERE IS AN OBVIOUS SAFETY FACTOR IF THE DOORS CAN LOCK AND UNLOCK ON THEIR OWN! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561775January 28, 2014
ELECTRICAL SYSTEM
CAR WAS PURCHASED AT THE END OF NOV, 2013 AT THREE COUNTY VOLKSWAGEN IN NJ. TWO ISSUES WERE NOTICED THE NEXT DAY: (1) REMOTE ONLY WORKS VERY CLOSE TO THE CAR. (LESS THAN 10 FT) (2) BLUETOOTH AUDIO STREAMING FUNCTION NEVER WORK PROPERLY MORE THAN 10MINS. CAR WAS SENT TO DEALER AT DEC 30. I WAS TOLD FEW DAYS LATER: A) NEW PART NEED TO BE ORDERED AND HAD NO IDEA HOW LONG SHOULD I WAIT; B)MORE THAN 12 PEOPLE WERE IN THE WAITING LIST FOR THE BACKUP CAR. I HAD NO CHOICE BUT TOOK MY CAR BACK SINCE I NEED A CAR TO COMMUTE. AROUND JAN. 10, I WAS TOLD NEW PART WAS RECEIVED AND CAR WAS SENT TO DEALER AGAIN. FEW DAYS LATER I WAS TOLD ISSUES WERE NOT SOLVED AFTER REPLACING THE PART AND FURTHER ASSISTANCE WAS NEEDED FROM VOLKSWAGEN. I WAS TOLD THE ASSISTANCE FROM VOLKSWAGEN STILL DID NOT SOLVE THE PROBLEM AND "OTHER KIND" OF FURTHER ASSISTANCE WAS NEEDED FROM VOLKSWAGEN AT JAN. 16. I HAD TO WAIT LONGER. I WAS TOLD "OTHER KIND" OF FURTHER ASSISTANCE FROM VOLKSWAGEN DID NOT SOLVE THE PROBLEM NEITHER AND THE DEALER HAD NO IDEA WHAT THEY CAN DO EXCEPT WAITING. I HAD NO CHOICE BUT TOOK MY CAR BACK AGAIN. TILL NOW, THE CAR HAS BEEN IN DEALER MORE THAN 3 WEEKS WHICH I ONLY HAD OWNED THIS CAR 8 WEEKS, AND THESE ISSUES ARE STILL THERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561926January 28, 2014
AIR BAGS, ELECTRICAL SYSTEM:HORN, ELECTRICAL SYSTEM
PURCHASED THE 2006 VOLKSWAGEN JETTA IN AUGUST 2014 WITH 116,000 MILES. ONE MONTH LATER THE HORN WAS NOT WORKING. UPON DOING AN INTERNET SEARCH, DISCOVERED AN INORDINATE NUMBER OF COMPLAINTS THAT THESE HORNS BECOME INOPERABLE EVEN WITH FEWER MILES. THE PROBLEM COMES WHEN PRESSING THE HORN PAD ON THE STEERING WHEEL, IT DOES NOT MAKE CONTACT TO SOUND THE HORN. THE AIRBAG ASSEMBLY IS LOCATED HERE AS WELL SO I DON'T FEEL IT'S SAFE TO TRY TO REPLACE IT MYSELF. THE QUOTE TO HAVE THIS REPAIRED WAS $900.00. VOLKSWAGEN SHOULD ISSUE A RECALL ON THIS PART IMMEDIATELY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561937January 28, 2014
SEATS
WHILE MY SISTER WHICH IS CURRENTLY PREGNANT, WAS DRIVING MY JETTA THE HEATED SEAT OVERHEATED. THE HEATED SEATS BECAME SO HOT THAT IT BURNED THE SEAT, HER JACKET AND HER SKIN. SHE RECEIVED 1ST -2ND DEGREE BURNS ON HER BACK. *TR
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10561940January 28, 2014
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM, STRUCTURE:BODY
WE HAVE OWNED THIS 2010 JETTA SPORTWAGEN TDI SINCE BRAND NEW. TODAY 1/28/14 IS THE FOURTH TIME WE HAVE HAD TO REPLACE THE LOCK MECHANISM ON ONE OF THE DOORS. PART NUMBERS 3B4-839-016-AP (LEFT REAR), 3B1-837-016-CG (RIGHT FRONT) AND 3B4-839-015-AP (RIGHT REAR) HAVE ALL BEEN REPLACED AT LEAST ONCE. RIGHT REAR LATCH HAS BEEN REPLACED TWICE - ONLY ONCE UNDER WARRANTY. IN LOOKING ON NHTSA WEB SITE THERE ARE 8 OTHER REPORTS OF PROBLEMS WITH LATCHES IN THE 2010 JETTA. THIS IS A SERIOUS SAFETY CONCERN BECAUSE MOST OF THE REPORTS (INCLUDING MINE) WERE FOR DOORS THAT WOULD NOT UNLOCK AND DOORS THAT WOULD NOT OPEN NO MATTER WHAT THE REPORTING PARTY TRIED. CAN YOU IMAGINE IF THESE LATCHES FAILED IN AN ACCIDENT AND CHILDREN SITTING IN THE REAR SEATS WERE TRAPPED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561607January 27, 2014
ELECTRICAL SYSTEM, AIR BAGS, SEATS
OUR 2006 JETTA TDI HAD AN AIRBAG FAULT. WE TOOK THE VEHICLE TO A VOLKSWAGEN DEALERSHIP AND THEY TESTED THE AIR CODE AND FOUND OUT THAT THE PASSENGER OCCUPANT DETECTOR MODULE WENT BAD DUE TO A ELECTRICAL MALFUNCTION IN THE CIRCUIT. THE DEALERSHIP WAS NOT ABLE TO SAY IF THE AIRBAGS WERE GOING TO WORK ON NOT IN THE CASE OF A CRASH. VOLKSWAGEN IS REFUSING TO TAKE ANY OWNERSHIP OF KEEPING THEIR VEHICLE SAFE AND COVERING THE COST OF THE PART. I CONTACT VOLKSWAGEN USA AND THEY GAVE THE REASON THEY WILL NOT COVER THE PART BECAUSE I DID NOT HAVE AN EXTENDED WARRANTY. I FEEL THAT VOLKSWAGEN IS BEING NEGLECTFUL TO THEIR CLAIM ON PROVIDING A SAFE VEHICLE. NOW THAT THE AIRBAG SENSOR IS GOING OUT, WE ARE HAVING MORE ELECTRICAL PROBLEMS WITH HEADLIGHTS, PARKING LIGHTS, TAILLIGHTS, BRAKE LIGHTS, DAY TIME RUNNING LIGHTS, AND TURN SIGNALS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561615January 27, 2014
ENGINE
WHILE DRIVING MY 2010 VW JETTA TDI AT 45 MPH THE GLOW PLUG LIGHT BEGAN TO FLASH WITH NO WARNING AND ENGINE POWER BECAME DRAMATICALLY REDUCED. I WAS UNABLE TO MAINTAIN SPEED ON A BUSY ROADWAY AND WAS FORCED TO MAKE AN ABRUPT EXIT FROM THE ROAD TO AVOID CAUSING AN ACCIDENT. USING BACK ROADS WITH LOW SPEED LIMITS I WAS ABLE TO REACH A VOLKSWAGEN DEALERSHIP. AFTER ARRIVING THE VEHICLE COULD NOT BE RESTARTED. AFTER 3 DAYS OF INSPECTION IT WAS DETERMINED THAT THE HIGH PRESSURE FUEL PUMP HAD FAILED AND THE METAL SHAVINGS FROM THE FAILED PUMP CONTAMINATED THE ENTIRE FUEL SYSTEM AND CLOGGED IT WITH RUST. EVEN THOUGH THE VEHICLE WAS OUT OF WARRANTY, VOLKSWAGEN OF AMERICA COVERED THE COST OF THE REPAIR WHICH ENTAILED REPLACING THE ENTIRE FUEL SYSTEM. THE TECHNICIAN INFORMED ME THAT THIS WAS A KNOWN PROBLEM WITH THE TYPE OF HIGH PRESSURE FUEL PUMP INSTALLED ON MY CAR WHICH IS WHY VWOA WAS COVERING THE REPAIR EVEN THOUGH THE VEHICLE WAS OUT OF WARRANTY AND THERE WAS NO RECALL. GIVEN THE HIGH POTENTIAL FOR INJURY WHEN THIS KNOWN FAULT OCCURS, I DO NOT UNDERSTAND WHY ALL VEHICLES (WHICH INCLUDE ALL 2010+ AUDI AND VW TDI ENGINES) THAT FEATURE THIS FAULTY FUEL PUMP HAVE NOT BEEN SUBJECT TO A RECALL TO HAVE THE PROBLEM REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561657January 27, 2014
SERVICE BRAKES
TL* THE CONTACT RENTED A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS AND ATTEMPTING TO STOP FOR TRAFFIC, THE BRAKING SYSTEM FAILED TO ENGAGE AND CAUSED THE BRAKE PEDAL TO BECOME STUCK TO THE FLOORBOARD. THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO INJURIES AND NO POLICE REPORT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 13,857. THE VIN WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10561644January 27, 2014
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
MY VEHICLE WAS STUCK IN A SNOW DRIFT AT THE END OF MY ROAD. I DEACTIVATED MY ELECTRONIC SKID PROTECTION TO GET MY VEHICLE FREE FROM THE SNOW DRIFT. I SUCCESSFULLY MADE IT ONTO THE ROAD AND ONLY GOING 20MPN DUE TO ICY ROADS AND BAD WEATHER CONDITIONS. 1 TO 2 MILES DOWN FROM WHERE I WAS STUCK, MY ABS AND ESP LIGHT CAME ON AND I ALMOST LOST CONTROL BUT BECAUSE I WAS GOING SO SLOW, I WAS A BLE TO KEEP IT ON THE ROAD. I PULLED INTO THE CLOSEST GAS STATION TO INVESTIGATE AND MY REAR BRAKES WERE LOCKED UP AND WOULD NOT COME LOOSE. I THOUGHT THEY MAY AHVE BEEN FROZEN SO I CLEANED WHAT SNOW WAS ON THERE AND ACTUATED THE BRAKES SEVERAL TIMES, MOVING MY VEHICLE BACK AND FORTH TO BREAK THEM LOOSE. THIS DID NOT WORK SO I DROVE IT ABOUT 4 MILES TO THE CLOSEST VW DEALERSHIP, WHICH WAS VERY DIFFICULT DUE TO THE ICY ROADS AND MY REAR WHEELS LOCKED UP. THE VW TECHNICIAN TOLD ME THAT BECAUSE MY REAR WHEELS WERE STUCK IN THAT SNOW DRIFT AND MY FRONT TIRES WERE TRYING TO GET ME UNSTUCK, A CODE POPPED UP WHICH ACTIVATED MY REAR BRAKES. HE CLEARED THE CODE AND MY CAR WORKS PERFECTLY FINE. IF THIS "CODE" HAD TRIPPED 10 MINUTES LATER, I WOULD HAVE BEEN ON THE HIGHWAY TRAVELING AT HIGHER SPEEDS ON VERY BAD ROAD CONDITIONS AND WOULD HAVE CAUSE AN ACCIDENT. I DO NOT KNOW IF THE DEALERSHIP WAS TRUTHFUL AS TO WHAT THEY FOUND, IF IT WAS TRULY A CODE OR IF THEY WERE JUST FROZEN SHUT WHICH CREATED THE CODE. I JUST WANTED TO CREATE A COMPLAINT TO LOG THIS ISSUE IN CASE THIS HAPPENS AGAIN, I HAVE PROOF OF THE ISSUE AND COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561557January 26, 2014
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
THE AUTOMATIC DOOR LOCK STOPPED WORKING FOR PASSENGER DOOR BEHIND DRIVER. THERE IS NOT WAY TO MANUALLY LOCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561569January 26, 2014
SEATS
TURNED SEAT WARMER ON WHILE DRIVING. THIRTY MINUTES LATER AFTER ARRIVING AT DESTINATION, FELT LIKE MY LOWER BACK WAS BURNED. HAD MY WIFE LOOK AT MY BACK. I HAD WHAT APPEARED TO BE A SECOND TO THIRD DEGREE BURN. THROUGHOUT THE AFTERNOON, THE BURN BEGAN BLISTERING. THERE IS AN IMPRINT IN THE SEAT WHICH MATCHES WHERE THE BURNT PART OF MY BACK WAS RESTING AGAINST THE BACK OF THE SEAT. A BURN MARK (HOLE), A LITTLE LARGER THAN THE SIZE OF A PIN TIP, WAS LEFT IN THE SEAT AND THE FABRIC APPEARS TO BE MELTED AROUND THE HOLE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10561485January 25, 2014
FUEL SYSTEM, GASOLINE
THE VEHICLE WOULD NOT START. DEALER FOUND FAILURE OF HIGH PRESSURE FUEL PUMP AND METAL FRAGMENTS SUFFUSED THROUGHOUT THE FUEL INJECTION SYSTEM (FUEL LINES, TANK, ETC.). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561293January 24, 2014
EXTERIOR LIGHTING
HEAD AND TAILLIGHTS STOPPED WORKING. MELTED FUSE BOX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561176January 23, 2014
FUEL SYSTEM, DIESEL, ENGINE, POWER TRAIN
THE EFFECTED CAR WAS A DIESEL MODEL 2011 VOLKSWAGEN JETTA TDI SEDAN WITH 48,074 MILES ON THE ODOMETER AT THE TIME OF THE INCIDENT. WHILE TRAVELING AT APPROXIMATELY 40 MPH IN NORMAL DRIVING CONDITIONS, THE VEHICLE EXPERIENCED A SUDDEN REDUCTION IN POWER AND DISPLAYED A FLASHING GLOW PLUG LIGHT AND SOLID CHECK ENGINE WARNING LIGHTS. THE VEHICLE WAS IMMEDIATELY PULLED TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS SHUT OFF. THE ENGINE FAILED TO RESTART AND WAS TOWED TO A VOLKSWAGEN DEALERSHIP SERVICE DEPARTMENT. THE VOLKSWAGEN DEALER DETERMINED THAT A CATASTROPHIC FAILURE OF THE VEHICLE'S HIGH PRESSURE FUEL PUMP (HPFP) HAD OCCURRED. THE DEALER FOUND THAT EXTENSIVE DAMAGE TO THE ENTIRE FUEL SYSTEM HAD RESULTED FROM THE FAILURE, CAUSING INTERNAL METAL DEBRIS CONTAMINATION THAT REQUIRED SUBSTANTIAL REPAIRS. THE TOTAL COST OF REPAIRS WERE REPORTED BY THE DEALERSHIP TO EQUAL $6,500.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561021January 22, 2014
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM, STRUCTURE:BODY
I WENT TO PRESS THE BUTTON ON THE REMOTE TO UNLOCK THE. CAR, BUT ALL DOORS UNLOCKED EXCEPT THE DRIVER SIDE DOOR. I MANUALLY HAD TO UNLOCK CAR DOOR. WHEN I WAS INSIDE I SHUT THE DOOR BUT THE CAR KEPT INDICATING THAT IT WAS OPENED. THE WINDOW WOULD NOT ROLL DOWN, SIDE MIRROR CANNOT BE ADJUSTED, CANNOT OPEN TRUNK OR POP THE GAS TANK. DOORS ARE SUP POST TO AUTO LOCK AT A CERTAIN SPEED WHICH THEY NO LONGER LOCK WHILE DRIVING. THE SWITCHES ON EVERY OTHER DOOR ARE STILL OPERATING PROPERLY EXCEPT FOR SPEED LOCKS. IT IS A SAFETY ISSUE BECAUSE CHILDREN MAY ATTEMPT TO OPEN CAR DOOR WHILE IT IS IN MOTION. I SEARCHED ONLINE FOR SAME VEHICLES THAT HAVE THE SAME ISSUE. THERE ARE SEVERAL THAT INDICATE WHAT THE ISSUE IS, THE WIRES ARE TO SHORT FOR THE DOORS TO OPEN AND CLOSE WHICH PULLS ON THEM AND WILL CAUSE THE CONNECTION TO BREAK LEAVING THE DOOR POWERLESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561093January 22, 2014
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
AFTER USING THE FOB TO LOCK THE DOORS WE NOTICED THE REAR DOORS WOULD NOT LOCK. IF THE CAR IS JUST SITTING THE REAR LOCKS WILL NOT LOCK LEAVING THE DOOR OPEN TO CHILDREN OR WOULD BE THIEVES. WE ALSO NOTICED THE REAR DOORS WOULD SHOW THEY WERE LOCKED ONCE WE WERE MOVING, BUT WERE ACTUALLY UNLOCKED ALLOWING THE REAR PASSENGER TO BE ABLE TO OPEN THE DOORS AT HIGHWAY SPEEDS. EXTREME SAFETY ISSUE! VOLKSWAGEN NEEDS TO ADDRESS THIS ISSUE ASAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560748January 21, 2014
POWER TRAIN, ENGINE
BEWARE OF THIS USED CAR - IT NEEDS SERIOUS MECHANICAL WORK. I TEST DROVE IT AND REALIZED THAT THE TRANSMISSION SLIPS, THE TIMING CHAIN RATTLES, AND THE A/C DID NOT WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560819January 21, 2014
STEERING, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA SPORT WAGON TDI. THE CONTACT STATED THAT THE VEHICLE ABNORMALLY ACCELERATED. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO A DEALER, WHO ADVISED THAT THE CRUISE CONTROL SWITCH AND STEERING COLUMN COMPUTER CHIP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATELY FAILURE MILEAGE WAS 7,281. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560851January 21, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WOULD STALL WHENEVER DRIVING UPHILL. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER THE FAILURE. THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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