Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10850197March 17, 2016
SERVICE BRAKES
THE CAMSHAFT LOBE HAS THE POTENTIAL TO UNEXPECTEDLY SHEAR OFF FROM THE CHAMSHAFT. VW'S REMEDY IS A SOFTWARE UPDATE. IT SEEMS THE CAMSHAFT SHOULD BE REDESIGNED INSTEAD. HOW WILL A SOFTWARE UPDATE FIX THIS ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10849951March 16, 2016
PARKING BRAKE, STRUCTURE:BODY:DOOR, ENGINE, SUSPENSION
TL* THE CONTACT OWNS A 2001 VOLKSWAGEN JETTA. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE OVERHEATED AND STALLED WITHOUT WARNING, THE PARKING BRAKE FAILED, AND THE REAR DRIVER SIDE DOOR HAD ISSUES OPENING. THE CONTACT ALSO STATED THAT THE VEHICLE LEAKED FLUID. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE MAIN COOLANT FAN, ENGINE VALVE COVER GASKET, BOTH REAR SHOCK AND MOUNTS, BOTH FRONT STRUT MOUNTS, FRONT LOWER CONTROL ARM BUSHING, AND BOTH OUTER TIE RODS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 137,354.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10849970March 16, 2016
FUEL/PROPULSION SYSTEM
THE VEHICLE IS PART OF THE VW TDI EMISSIONS SCANDAL. THE VEHICLE CURRENTLY NEEDS A DPF WHICH IS ONE OF THE PARTS AFFECTED BY THE EMISSIONS SCANDAL AND ONE THAT WILL EVENTUALLY NEED TO BE REPLACED FOR THE CAR TO MEET/PASS EMISSIONS. VW SHOULD PAY FOR THIS EXPENSIVE REPAIR NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10849573March 14, 2016
SEATS
DRIVER SIDE SEAT HEATER GETS VERY GOT. ON MARCH 4, 2016 AT 7:30AM NOTICED A BURNT SMELL AS I PARKED MY CAR (I HAD DRIVEN FOR ABOUT 20 MINS). WHEN I RETURNED AT 12PM FOR LUNCH, I NOTICED 2 BURNT AREAS OF MY LEATHER SEAT. MARCH 5TH, TRIED TO USE HEATER AGAIN BUT WITHIN 10 MINS IT GOT TOO HOT TO TOUCH AND BURNT SMELL, REALLY BAD. I SHUT IT OFF. I CAN'T USE THIS NOW. VERY DISAPPOINTED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10849643March 14, 2016
ELECTRICAL SYSTEM
I SMELLED SOMETHING BURNING IN MY CAR FOR A LITTLE WHILE LAST NIGHT. THIS MORNING, WHEN THE SUN WAS OUT, I WAS ABLE TO SEE THAT THERE WAS A BURN MARK IN MY SEAT FROM THE SEAT WARMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846338March 13, 2016
AIR BAGS
THE AIRBAG MALFUNCTION LIGHT IS ON. I CHECKED AND THE PROBLEM SEEMS TO BE THE STEERING WHEEL CLOCK SPRING THAT CAN BE CONTAMINATED BY DEBRIS, WHICH MOVES THE PART'S GUIDE LOOPS OUT OF POSITION. THIS CAN CAUSE A TEAR IN THE ELECTRICAL CABLE THAT CONTROLS THE DRIVER'S AIRBAG. IF THIS HAPPENS, A WARNING LIGHT WOULD ILLUMINATE, BUT THE SAFETY DEVICE WOULD NOT DEPLOY IN A CRASH. VW IS STILL IDENTIFYING ALL OF THE AFFECTED VINS AND DEVELOPING A FIX. I SOW THAT THE 2010 JETTA ARE RECALLED FOR THE SAME PROBLEM. WHY MY CAR IS NOT INCLUDED IN THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846282March 12, 2016
POWER TRAIN
AUTOMATIC TRANSMISSION SHIFTS HARD AND SOMETIMES FAIL TO SHIFT. THE IS A MAJOR SAFETY CONCERN WHILE OPERATING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846082March 11, 2016
ENGINE
I WAS DRIVING ON THE HIGHWAY, ,AND THE GLOW PLUG LIGHT STARTED FLASHING, THEN THE ENGINE LIGHT CAME ON AND I LOST ALL POWER TO THE CAR. I WAS ABLE TO COAST TO THE SHOULDER WITHOUT BEING HIT BY ANOTHER VEHICLE. THE DEALERSHIP FOUND THE INTERCOOLER AND THE CHARGE AIR PRESSURE SENSOR NEEDED REPLACEMENT BECAUSE IT HAD SNOW AND ICE ON IT, AND SHORTED OUT THE SENSOR WHICH IN TURN FRIED ALL THE WIRING. I NOTIFIED VW AS TO THE PROBLEM, THEY TOLD ME DUE TO OUTSIDE INFLUENCE THEY WOULD NOT COVER THIS SERVICE. IT COST $1342.00 FOR THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846098March 11, 2016
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. WHILE DRIVING 30-40 MPH, THERE WAS A SUDDEN LOSS OF POWER. THE DEALER STATED THAT THE ENGINE CONTROL UNIT FAILED AND CAUSED THE VEHICLE TO GO INTO LIMP MODE. AS A RESULT, THE ENGINE CONTROL UNIT SHUT OFF THE FUEL. THE CONTACT STATED THAT THIS WAS A DESIGN BY THE MANUFACTURER AS A SAFETY FEATURE, AND THAT THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS REPAIRED; HOWEVER, THE CONTACT WAS CONCERNED THAT THE FAILURE WAS NOT ADDRESSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000. ...UPDATED 04/12/16 *BF UPDATED 04/13/16.*JB *JS *JS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10845825March 9, 2016
POWER TRAIN
I PARKED ON A DRIVEWAY WITH A 15 DEGREE PITCH. I FOLLOWED THE SAME PROCEDURE EACH TIME I PARK, WAITING 1 MINUTE IN IDLE, TRANSMISSION TO NEUTRAL, WITH MY FOOT DEPRESSED ON THE BRAKE PEDAL. AFTER SHUTDOWN I ENGAGED THE PARKING BRAKE AND PLACED THE TRANSMISSION IN 1ST GEAR. I EXITED THE VEHICLE FOR 10 TO 15 MINUTES PREPARING THE CAR FOR WAXING. I LEFT THE AREA FOR ABOUT 15 MINUTES AND RETURNED TO FIND THE CAR HAD ROLLED DOWN THE DRIVEWAY, CRASHED THROUGH A FENCE, DOWN A HILL, AND INTO TREES. (THE PARKING BRAKE WAS ENGAGED BUT TRANSMISSION WAS IN NEUTRAL) I PERFORMED TESTS AND DETERMINED THAT RANDOMLY, GEAR SHIFTER APPEARED TO BE IN 1ST GEAR BUT WHEN I RELEASED THE PARKING BRAKE THE SHIFTER RETURNED TO THE NEUTRAL POSITION AND CAR STARTED ROLLING BACK. I CONTACTED VW CUSTOMER SERVICE AND REPORTED THIS. A VW SERVICE MANAGER ASKED ME TO REPLICATE CONDITIONS OF INCIDENT. I PARKED THE VEHICLE ON A SLIGHT UPGRADE, ALLOWED ONE MINUTE IN IDLE, SET THE PARKING BRAKE, AND PLACED THE SHIFTER IN 1ST GEAR. THE SERVICE MANAGER INFORMED ME THAT MANUAL TRANSMISSION SYNCHRONIZERS CAN RANDOMLY CATCH WHILE STATIONARY PREVENTING PROPER ENGAGEMENT INTO 1ST GEAR. HE ALSO INFORMED ME THAT I HAD NOT FULLY ENGAGED THE PARKING BRAKE. HE PULLED THE PARKING BRAKE UP SLOWLY (APPROXIMATELY 6-7 CLICKS). THE SERVICE DEPARTMENT REPORTED PARKING BRAKE AND TRANSMISSION TESTED OK AND NO REPAIRS REQUIRED. QUESTIONS FOR NTSB: 1 SHOULD ORDER OF OPERATIONS OUTLINED IN VW OWNER'S MANUAL FOR PARKING CAR WITH MANUAL TRANSMISSION BE REVISED TO FIRST PLACE THE TRANSMISSION IN 1ST GEAR, RELEASE THE MAIN BRAKE SLOWLY, AND DETERMINE IF CAR REMAINS STATIONARY BEFORE ENGAGING PARKING BRAKE? THIS WOULD PREVENT FULL LOAD ON TRANSMISSION WHILE INSURING THAT THE CAR REMAINS STATIONARY REGARDLESS OF A PARKING BRAKE FAILURE. 2: SHOULD THE VW MANUAL STATE THAT THE PARKING BRAKE NEEDS TO BE FULLY EXTENDED (6-7 CLICKS)?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10840226March 7, 2016
FUEL/PROPULSION SYSTEM
FOR OVER A YEAR, MY CAR WAS HAVING HESITATION ISSUES. I KEPT CALLING MY DEALER AND GOING IN FOR REGULAR SERVICE. AT ONE POINT, MY CAR STARTED BUT THEN TURNED OFF TWO TIMES. I KEPT GETTING DIFFERENT STORIES..."UNABLE TO REPLICATE", "A FAULTY VALVE, CODE P2004." ON MY WAY TO WORK 2/23/16, MY CAR LOST POWER ON ACCELERATION. THE CHECK ENGINE LIGHT AND THE COIL (TDI) LIGHT CAME ON. I PULLED OVER AND TURNED OFF THE CAR AND WAITED. THEN STARTED THE CAR AGAIN, BEGAN DRIVING, AND IT HAPPENED AGAIN. I CALLED THE TOW TRUCK. DEALER SERVICE MANAGER (FITZGERALD - ANDREW) GAVE ME THE RUN AROUND -- TELLING ME THAT I PUT CONTAMINATED FUEL IN MY CAR. I CALLED SUNOCO AND MY, GEICO, IMMEDIATELY. THE MOST UPSETTING PART OF ALL OF THIS WAS HOW ANDREW APPROACHED THE PROBLEM, EXAGGERATED MY INVOLVEMENT IN IT AND ARROGANTLY USED HIS POSITION TO SHOW BLAME TO ME -- NEVER EXPLAINING THIS IS AN EXTENDED RECALL AND WHY! I AM NOW GETTING MY FUEL PUMP FIXED UNDER THE WARRANTY. BUT.... THIS SHOULD BE A RECALL NOW. I KNOW THAT THIS PROBLEM WAS ON-GOING FOR ME FOR A WHOLE YEAR, AND I BELIEVE THAT IT HAS DAMAGED MY CAR, AND I CANNOT PROVE THIS. PLEASE SAVE OTHER OWNERS AND RECALL THIS PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839806March 4, 2016
ENGINE
VW IGNITION COILS ARE FAILED, CAUSING THE SPARK PLUG NOT TO FIRE AND CUTTING POWER TO THE ENGINE. THE TECHNICIAN WAS UNABLE TO FIND THE ISSUE ABOUT 4 HOURS AND FINALLY FOUND THE PROBLEM. THE CAR WAS WORKING FINE ONE DAY AND WHILE AT THE BANK WITH MY BOYS IN THE BACK THE CAR SHUT OFF. I NEEDED TO GET OUT AND PUSH THE CAR INTO THE PARKING LOT TO GET OUT OF THE WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839908March 4, 2016
ENGINE
DRIVER WAS BEING POISONED BY CARBON MONOXIDE WHILE DRIVING THE VEHICLE DUE TO A EXHAUST LEAK. DRIVER BECAME ILL AT LEAST 2 WEEKS AGO BUT POSSIBLY HAS BEEN EXPERIENCING MILDER SYMPTOMS FOR LONGER. CAR IS AT DEALER SERVICE AND THEY ARE REPLACING THE MUFFLER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839696March 3, 2016
ENGINE, FUEL/PROPULSION SYSTEM
ENGINE FIRE IN MOTION ON THE HIGHWAY CAUSE UNKNOWN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10839768March 3, 2016
SERVICE BRAKES, POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING AT VARIOUS SPEEDS, THE ABS MODULE MALFUNCTIONED AND CAUSED THE VEHICLE TO SHIFT OUT OF GEAR. THE AFFECTED PARTS INCLUDED THE SPEEDOMETER AND THE POWER STEERING. THE SPEEDOMETER SHIFTED TO ZERO MPH WITHOUT THE ASSISTANCE OF THE DRIVER, AND THE STEERING WHEEL STIFFENED, WHICH CAUSED FURTHER DIFFICULTIES FOR THE CONTACT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 90,000. UPDATED 09/22/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839759March 3, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
HERE'S A VIDEO I MADE THAT SHOWS THE EFFECTS: HTTP://YOUTU.BE/UBG3NMSA75M I'LL JUST BE DRIVING ALONG AND SUDDENLY THE CAR WILL START BEEPING AND THE POWER STEERING WILL QUIT WORKING AND EVERY WARNING LIGHT ON THE DASHBOARD WILL COME ON AT THE SAME TIME AND THE SPEEDOMETER WILL DROP TO ZERO NO MATTER WHAT SPEED I'M DRIVING AND SOMETIMES THE CAR WILL POP OUT OF GEAR WHILE I'M DRIVING 70 MILES AN HOUR ON THE FREEWAY. IT STARTED OUT INTERMITTENTLY IN 2014 AND THE DEALERSHIP COULDN'T DIAGNOSE THE PROBLEM. BUT THEN IT STARTED HAPPENING MORE AND MORE FREQUENTLY AND THE ISSUE COULD BE IDENTIFIED IN LATE 2015. SO NOW 2 DIFFERENT VW DEALERSHIPS HAVE TOLD ME THAT THE ISSUE IS A FAULTY ABS MODULE. IT'S CRAZY THAT AN ABS MODULE CAN SHUT DOWN SO MANY DIFFERENT SYSTEMS WHILE THE CAR IS IN MOTION. IF YOU LOOK AROUND ONLINE YOU'LL FIND IT AFFECTS SEVERAL DIFFERENT VW MODELS, AT LEAST THE JETTA AND THE GOLF, MAYBE OTHERS. MY WIFE AND I DON'T DRIVE THE CAR ANYMORE BECAUSE WE DON'T WANT TO GET IN A WRECK WHEN THE CAR JUST POPS OUT OF GEAR FOR NO REASON. BUT I BET OTHER PEOPLE HAVE BEEN HURT BY THESE FAULTY ABS MODULES AND ALL THE DANGEROUS EFFECTS THEY HAVE ON THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839535March 2, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V656000 (SUSPENSION); HOWEVER, THE DEALER STATED THAT THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839115March 1, 2016
FUEL SYSTEM, DIESEL
THE CAR IS A 2011 VW JETTA SW TDI. ON SEPT 7, 2015, WHILE DRIVING ON THE AUTOBAHN, THE CAR'S CHECK ENGINE LIGHT ACTIVATED AND THE CAR ABRUPTLY LOST POWER. I COASTED TO A STOP ON THE SHOULDER. I SHUT THE CAR OFF AND IT WOULD NOT RESTART. IT WAS TOWED TO THE NEAREST VW DEALER. WE HAD TO RENT A VEHICLE FOR ALMOST TWO WEEKS. VW SAID THE FUEL PUMP WAS DESTROYED DUE TO TAINTED DIESEL FUEL. REPORTS INDICATED THAT METAL SHAVINGS WERE FOUND IN FUEL SAMPLES. VW REPLACED THE ENTIRE FUEL SYSTEM AT A COST OF EIGHT THOUSAND EUROS. I HAVE CONTACTED THE ESSO STATION & HEADQUARTERS. ESSO HAS INDICATED THAT THERE HAVE BEEN NO REPORTS OF TAINTED DIESEL FUEL AT THE STATION. I AM BEING SHUFFLED BETWEEN THE ESSO STATION & THE VW DEALERSHIP. IT IS OBVIOUS WHO THE RESPONSIBLE PARTY IS. VW NEEDS TO DO WHAT IS RIGHT AND DEMONSTRATE CORPORATE SOCIAL RESPONSIBILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838654February 26, 2016
SERVICE BRAKES, ENGINE, STEERING
THE ABS MODULE NEEDS TO BE RESTORE OR REPLACE. THE LIGHTS ON THE DASHBOARD THAT COMES ON INCLUDES ENGINE, BRAKES,STEERING, ABS, AND E.T.C.(ELECTRONIC THROTTLE CONTROL).WHAT ACTUALLY HAPPENS WHEN IT COMES ON IS IT HARD TO STEER,ACCELERATION GOES SLOW, BEEPING HEARING TEST NOISE FREQUENTS , GAS GAUGE GOES TO E, AND SPEEDOMETER STOPS WORKING. THIS HAPPENS FREQUENTLY AND DOESN'T MATTER WHAT ROAD OR HIGHWAY I'M WHAT MAKES IT MORE DANGEROUS WHEN ITS HARD TO STEEL AND THE BRAKE LIGHTS ARE CONSTANTLY FLASHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838450February 25, 2016
VISIBILITY/WIPER
WHEN THE WEATHER IS COLD (BELOW FREEZING), WHILE DRIVING, AFTER SITTING OUTSIDE OVERNIGHT, OR IN SNOWY CONDITIONS, THE WINDSHIELD WIPERS FREEZE AND DO NOT WORK UNTIL THE WEATHER WARMS UP, OR THE VEHICLE IS PARKED IN A GARAGE. I LIVE IN THE MOUNTAINS OF COLORADO AND THIS HAS BEEN AN ONGOING ISSUE DURING COLD AND SNOWY WEATHER. THIS IS A SAFETY HAZARD AS THE ROADWAY IS NO LONGER VISIBLE BECAUSE THE WINDSHIELD WIPERS NO LONGER WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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