Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10947791January 26, 2017
AIR BAGS
PASSENGER FRONT AND SIDE AIRBAG SENSORS WENT BAD. WILL COST 1200.00 TO FIX BOTH. DRIVING AND LIGHT CAME ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947693January 25, 2017
ENGINE
I WAS DRIVING IN TRAFFIC AROUND 35 MPH. SAW SMOKE IN MY REARVIEW MIRROR SO IMMEDIATELY PULLED OFF TO SIDE OF ROAD. THE CAR WASNT OVERHEATING, AND NO WARNING LIGHTS CAME ON UNTIL AFTER I BEGAN SLOWING DOWN TO PULL OVER. AS I STOPPED AND TURNED OFF THE CAR, I REALIZED THE ENGINE COMPARTMENT WAS ON FIRE, I GRABBED MY PHONE AND CALLED 911 AS I GOT AWAY FROM THE VEHICLE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10947356January 24, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947438January 24, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING AT ANY SPEED AND WHEN THE BRAKE PEDAL WAS DEPRESSED, THE BRAKES DID NOT PULSATE. THE BRAKES LOCKED UP AND THEN STOPPED THE VEHICLE. THE "ABS" MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE DEALER DIAGNOSED THAT THE ABS MODULE FAILED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946958January 23, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
ABS ESP BRAKE STEERING WHEEL WARNING LIGHTS ILLUMINATE AND BEEP AT ANY TIME WHILE DRIVING OR WHEN IGNITION KEY IS ON POSITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947081January 23, 2017
ELECTRICAL SYSTEM
AS WITH MOST OTHER 2010 VW JETTA OWNERS, MY RADIO HAS GONE OUT NOT ONCE BUT NOW TWICE. THERE IS AN ELECTRILCAL PROBLEM ON THE DRIVERS SIDE OF HTE CAR BECAUSE NOT ONLY DOES THIS HAPPEN BUT MY HEAD LIGHTS, RUNNING LIGHTS BURN OUT AT A MIND BLOWING RATE. IT IS A SAFETY ISSUE FOR MANY REASONS, MOST BEING THE FACT THAT MY HANDSFREE BLUETOOTH IS NOT FUNCTIONING NOW AND I DRIVE FOR MY JOB! THIS IS THE SECOND RADIO I WILL HAVE HAD TO REPLACE. RIDICULOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946584January 20, 2017
AIR BAGS, SEAT BELTS
THE PASSENGER AIR BAG SEAT BELT LIGHT CAME ON , I PAID $1,110.00 , TO HAVE IT REPAIRED. IN LESS THAN A WEEK THE DRIVER SIDE DID THE SAME THING. I NEED HELP, PLEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946678January 20, 2017
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE VEHICLE WOULD START TO DECELERATE WHEN DEPRESSING THE ACCELERATOR PEDAL. THE INSTRUMENT PANEL LIGHTS ALL ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING AND DEPRESSING THE BRAKE PEDAL TO COME TO A COMPLETE STOP, THE BRAKES WOULD MAKE A SQUEAKING NOISE. THE ABS, THE BRACKET AND ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED BUT WAS NOT REPAIRED. THE VIN WAS INCLUDED IN A MANUFACTURERS RECALL WHERE THE ABS CONTROL MODULE SOFTWARE NEEDED TO BE UPDATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946524January 19, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THERE WAS AN INTERNAL LEAK FROM THE MOTOR ASSOCIATED WITH THE ENGINE, THE DRIVER SIDE LOW BEAMS SHORTED SEVERAL TIMES, AND THE SKID WARNING INDICATOR ILLUMINATED. ALSO, THE TRACTION WAS POOR AND THE SUSPENSION AND STEERING WERE LOOSE WHILE BRAKING. THE VEHICLE WAS TAKEN TO A MECHANIC FOR DIAGNOSTIC TESTING. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945919January 18, 2017
ENGINE
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED THAT DURING COLD WEATHER CONDITIONS, THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A CONDENSATION BUILT UP IN THE INTER COOLING. THE VEHICLE WAS REPAIRED. THE CONTACT WAS OFFERED TO PURCHASE AN UPGRADE KIT TO PREVENT THE FAILURE FROM REOCCURRING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946203January 18, 2017
POWER TRAIN
THE PROBLEM IS THE CLUTCH FAILURE IN THE 6 SPEED TRANSMISSION.. THIS IS THE SECOND TIME THE CLUTCH HAS FAILED, PREVENTING THE CAR GOING INTO GEAR. IT LEFT US STRANDED. THIS WAS ACCOMPANIED BY A SLIGHT BURNING ODOR. WE FEEL THIS LEAVES US IN DANGER AND IS A SAFETY HAZARD. WE HESITATE TO DRIVE IT ON ANY LONG TRIP. VW WARRANTS THE CAR FOR 3 YEARS OR 36,000 MILES. THE WARRANTY STATES THAT CLUTCH REPLACEMENT DUE TO WEAR IS EXCLUDED FROM THE WARRANTY. HOWEVER, I EXPLAINED TO ALL THAT WE HAVE HAD 6 AUTOS WITH STANDARD TRANSMISSIONS OVER A PERIOD OF ABOUT 60 YEARS AND HAVE NEVER HAD A CLUTCH FAIL ON US. THE CLUTCH IS A VERY TOUGH COMPONENT OF ANY CAR. VW HAS REFUSED TO REIMBURSE US FOR THIS LAST FAILURE AFTER MANY REQUESTS. MY CONTENTION IS THAT THE CLUTCH FAILURE MUST BE DUE TO SOME MECHANICAL FACTOR BEYOND OUR UNDERSTANDING. WE RECEIVED PARTIAL REIMBURSEMENT FOR THE FIRST FAILURE, BUT THAT OBVIOUSLY DID NOT SOLVE THE PROBLEM. I ASKED FOR AND HAVE RETAINED THE DAMAGED COMPONENTS IN CASE THEY ARE NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945588January 16, 2017
UNKNOWN OR OTHER
STARTER PROBLEM. WHEN STARTING THE CAR MOST TIMES WILL SCREECH REALLY LOUD. LED TO THE CONCLUSION IT IS THE STARTER FROM ONLINE FORUMS OF OWNERS OF SAME GENERATION JETTAS. SEEMS TO BE A PREMATURE WEAR ITEM. CAR HAS UNDER 130,000 MILES AND OTHER CARS OF SAME AGE AND MILEAGE DO NOT HAVE THIS ISSUE. FELL LIKE THERE IS A FAULT WITH THE STARTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945379January 15, 2017
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I BOUGHT A NEW 2013 VOLKSWAGEN JETTA 2.5L SE. WE PURCHASED THIS CAR AS A THIRD VEHICLE FOR MY TWO TEENAGE CHILDREN TO USE. MY SON WAS HOME FROM COLLEGE AND USED IT TO COMMUTE TO A DAILY INTERNSHIP DURING THE SUMMER OF 2016 WHEN HE NOTICED THAT ON TWO OCCASIONS IT LOST POWER ON THE HIGHWAY WHILE HE WAS TRAVELING 60 MILES PER HOUR. THAT FALL I TOOK MY DAUGHTER TO DO HER DRIVERS TEST IN THE JETTA. IT LOST POWER TWICE EN-ROUTE TO THE FACILITY AND LOST POWER AN ADDITIONAL THREE TIMES WHILE I DROVE IT HOME. I TOOK IT TO THE DEALER A FEW DAYS LATER AND IT LOST POWER SEVERAL TIMES ON THE WAY. I COMPLAINED TO DICK DEAN (THE DEALER WE BOUGHT IT FROM) AND TO VOLKSWAGEN ON MULTIPLE OCCASIONS. I TOLD THEM THAT THIS SITUATION THREATENED THE SAFETY OF MY TWO CHILDREN. THE DEALER CLAIMS THAT THEY COULDN'T GET THE CAR TO MIMIC THE COMPLAINT. DICK DEAN AND VOLKSWAGEN OFFERED ME A FEW THOUSANDS DOLLARS OFF ON A NEW JETTA. I TOOK THE OFFER BECAUSE OF THE SAFETY FACTOR OF MY CHILDREN. I THINK IT IS THE HEIGHT OF IRRESPONSIBILITY OF BOTH ORGANIZATIONS FOR NOT STANDING BEHIND THEIR PRODUCT GIVEN THE SERIOUS NATURE OF THIS COMPLAINT. WHEN I RESEARCHED THIS ISSUE I FOUND NUMEROUS OTHER CUSTOMERS WITH THE SAME COMPLAINT ABOUT THE 3013 JETTA. I AM SHOCKED THAT THIS COMPANY IS ALLOWED TO GET AWAY WITH THIS KIND OF BEHAVIOR, FORCING A CUSTOMER TO PAY FOR A NEW CAR WHEN THERE IS A SERIOUS SAFETY ISSUE INVOLVED. THIS CAR HAD AROUND 20,000 MILES ON IT AT THE TIME AND WAS STILL UNDER EXTENDED WARRANTY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945392January 15, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
CAR'S ABS AND BRAKE SYSTEM HAS BEEN FAILING ONCE A WHILE CAUSING CAR TO LOSE CONTROL OF STABILITY. RANDOM "ENGINE WORKSHOP FAILURE" MANY TIMES WHILE STARTING UP THE CAR AND CAR PERFORMANCE GETS VERY LIMITED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10945267January 14, 2017
VISIBILITY/WIPER
WHEN VEHICLE SUBJECTED TO COLD TEMPERATURES (BELOW FREEZING) THE WIPER MOTOR STOPS WORKING. WHEN VEHICLE PLACED IN WARM GARAGE WIPERS WORK AGAIN. THIS HAS HAPPENED ON SEVERAL OCCASIONS OVER THE LAST YEAR. WIPER MOTOR WAS REPLACED BY VW DEALERSHIP. NEW MOTOR IS A NEW PART NUMBER. IT APPEARS THE OLD WIPER MOTOR DESIGN MAY HAVE BEEN DEFECTIVE ALLOWING MOISTURE TO ENTER WHERE DRIVE SHAFT ENTERS MOTOR. NEW WIPER MOTOR HAS IMPROVED RUBBER SEAL IN THIS AREA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945170January 13, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
ABS, TRACTION CONTROL, AND BRAKE LIGHT WARNINGS ALL FLASHING. ABS CONTROL MODULE FAULTY AND NEEDED TO BE REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944524January 12, 2017
ENGINE
THE FIRST THING I NOTICED AFTER DRIVING THE CAR WAS THE SMELL OF BURNING OIL OCCASIONALLY, THEN UPON OPENING THE HOOD AND REMOVING THE ENGINE COVER THERE WAS MINOR OIL SEEPAGE FROM THE VALVE COVER. THE CAR ITSELF IS 2012 JETTA GLI AND ONLY HAS ABOUT 27,500 MILES AS I TYPE THIS MESSAGE. BUT IT GETS WORSE, I NOTICE THE OIL LEVEL DROPPING AND HAVING TO PUT REFILL IT ABOUT 2 OR 3 TIMES A MONTH. AT THIS POINT I KNOW SOMETHING ISN'T RIGHT AND ITS NOT JUST A FAULTY VALVE COVER GASKET. DID SOME READING ONLINE AND I SUSPECTED IT WAS A FAULTY OIL SEPARATOR/PCV SYSTEM CREATING TOO MUCH CRANK CASE PRESSURE. I ALSO CHECKED THE REAR MAIN SEAL RECENTLY AND SEE OIL LEAKING BETWEEN THE MOTOR AND TRANSMISSION, SUGGESTING THE RMS HAS BEGAN TO FAIL. MY QUESTION IS IF THE CAR WAS "CERTIFIED PRE-OWNED" AND PCV VALVE FAILURE IS SOME WHAT COMMON FOR BOTH TSI AND FSI ENGINES, WHY WASN'T THE VEHICLES PCV INSPECTED FOR FAILURE OR CHANGED ENTIRELY WITH THE NEW REVISION? THERE ARE MANY REVISIONS ON THE OIL SEPARATOR/PCV VALVE FROM WHAT I SEE. SHOULDN'T THE DAMAGE TO THE RMS REPLACEMENT BE COVERED BY THE MANUFACTURER SINCE IT WAS DUE TO PREMATURE FAILURE OF THE OIL SEPARATOR, THAT IS KNOWN TO BE PRONE TO FAILURE OR FAULTY FROM THE FACTORY? CURRENTLY IM NOT DRIVING THE CAR AND WAITING FOR THE NEWEST REVISION OF THE OIL SEPARATOR BUT SINCE THE RMS HAS ALREADY BEGAN SEEPING OIL ITS ONLY A MATTER OF TIME BEFORE IT FAILS COMPLETELY. BEING A TRADE SCHOOL STUDENT WHO IS LOST HIS JOB RIGHT BEFORE CHRISTMAS LAST YEAR THIS UNEXPECTED FAILURE OF THE REAR MAIN SEAL AT ONLY 27,500 MILES, REGARDLESS OF VEHICLE AGE IS UNEXPECTED AND AT A SEVERE INCONVENIENCE. IF VOLKSWAGEN CANNOT PROVIDE AT LEAST THE LABOR COST FOR THE RMS REPLACEMENT I CANT SAY ILL EVER BUY ANOTHER VW FROM A DEALERSHIP AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944259January 11, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
MULTIPLE WARNING LIGHTS ON DASHBOARD, ABS, TRACTION CONTROL AND BRAKE LIGHTS ALONG WITH 3 AUDIBLE BEEPS. ABS SYSTEM NO LONGER FUNCTIONING ALONG WITH TRACTION CONTROL. MECHANIC HAS INDICATED THERE IS A KNOWN DEFECT WITH THE ABS MODULE IN THIS MODEL YEAR AND JUST WITHIN THE LAST WEEK VW HAS ISSUED A PARTIAL RECALL BUT HAS NOT EXPANDED TO INCLUDE ALL VEHICLES. REPAIR COSTS ARE OVER $2000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944269January 11, 2017
AIR BAGS
THE AIRBAG LIGHT CAME ON. DEALERSHIP SAYS THE AIRBAG MODULE CONTROLLER 4M0959339A03A AND PASSENGER SEAT SENSOR ARE BAD 5C6959340B. ORDERED NEW MODULE, DEALERSHIP ASKED FOR VIN AND SAID THERE IS A SERVICE BULLETIN FOR PART ORDERED. MAYBE SOMETHING WRONG WITH IT THEY SAID. THE VEHICLE WAS IN MOTION WITH NO PASSENGERS WHEN AIRBAG LIGHT WHEN ON INDICATING MALFUNCTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944086January 10, 2017
ENGINE, POWER TRAIN
THIS IS IN REGARD TO TIPTRONIC TRANSMISSION FAILURE AT 77,000 MILES. AFTER THE VEHICLE WAS FULLY PAID OFF AND 17K MILES AFTER WARRANTY HAD EXPIRED. WHILE I WAS DRIVING VEHICLE WOULD STAY IN 1ST AND 2ND GEAR AND GIVE A BIG JOLT WHEN GOING INTO 3RD AND 4TH WHILE STILL COLD, ONLY AFTER ENGINE WOULD HEAT UP WITHOUT ANY STOPS WOULD IT PERFORM SUB PAR. PREVIOUS TO THIS I HAD HAVE NO COMPLAINTS. DEALER QUOTED $5600 TO REBUILD TRANSMISSION AND INDEPENDENT SHOP $2500. I WAS INFORMED I HAD A WORN CLUTCH AND IN 2008 I REBUILD THE TRANSMISSION AND CONTINUED HAVING THE SAME ISSUE. AFTER THOUSANDS OF DOLLARS SPENT ON THIS VEHICLE ON APRIL 12 OF 2012 I SENT IT THE JUNKYARD. I WILL FOLLOW UP AND SEND MORE HARD COPIES DOCUMENTS TO NHTSA AS I HAVE MY ENTIRE SERVICE RECORDS FROM 2003 - 2012 TO SUBMIT. THERE ARE 100'S OF OTHER AMERICAN CAR OWNERS WITH TIPTRONIC TRANSMISSION EXPERIENCING SAME ISSUES AND ITS APPARENT THAT IT IS FAULTY MANUFACTURING.I'M ATTACHING SEVERAL PDF DOCUMENTS WITH ARTICLES AND OTHER SIMILAR COSTUMER COMPLAINTS. I HAVE ALL MY SERVICE RECORDS AND WILL SUBMIT HARD COPIES SEPARATELY HOWEVER WANTED TO GET THE COMPLAINT STARTED HERE. THE YEAR OF MY VEHICLE WAS NEVER INCLUDED BUT ITS OBVIOUS THIS ISSUE HAS BEEN HAPPENING LONGER THEN PREVIOUS RECALLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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