Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11166625January 12, 2019
STRUCTURE:BODY, STEERING
THE IGNITION KEY LOCK-IN AND THE ENGINE CAN'T BE TURN OFF, WE HAVE TO SWITCH FRONT AND BACK THE EYE SEVERAL TIMES BEFORE ABLE TO TURN OFF THE ENGINE AND TO UNLOCK THE KEY. RUBBER MELTED CLOSED TO EACH SIDE ON THE BODY BETWEEN THE TIRES AND THE FRONT DOORS THE LEFT SIDE OF CABIN NEXT TO THE PASSAGES DOOR OPEN UNEXPECTEDLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166187January 10, 2019
SEATS
THE DRIVER SIDE SEAT HEATER OVER HEATED AND MELTED THE SEAT AND CLOTHING OF THE DRIVER. NO BURNS WERE NOTICED ON THE DRIVERS BODY, BUT COULD FEEL THE INTENSE HEAT FROM THE HEATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166316January 10, 2019
SERVICE BRAKES
MY 18 YEAR WAS DRIVING THE CAR DOWN A SIDE STREET WHEN THE BRAKE PEDAL WENT TO THE FLOOR AND THE CAR WOULDN'T STOP. SHE WAS ABLE TO AVOID HITTING ANYTHING OR ANYBODY BY PULLING TO THE SIDE AND ALLOWING THE CAR TO DRIFT TO A STOP. THE CAR HAS APPROXIMATELY 43000 MILES AND JUST CAME OUT OF WARRANTY LESS THAN 9 MONTHS PRIOR TO INCIDENT. CAR WAS TOWED TO A VW DEALER WHERE IT WAS DISCOVERED THE MASTER BRAKE CYLINDER HAD FAILED. VW REFUSED TO COVER THE REPAIR WHICH WAS OVER $1000. VW INSISTS THIS IS NOT A CHRONIC PROBLEM ON THEIR VEHICLES DESPITE THE FACT THAT COMPLAINTS OF EXACTLY THIS PROBLEM ARE PREVALENT ON THE INTERNET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166409January 10, 2019
POWER TRAIN
I PURCHASED THIS CAR IN EARLY MAY 2018. EARLY ON, I EXPERIENCED INCREASING RPM WHEN THE GAS WAS RELEASED AND THE CLUTCH ENGAGED. A SLIGHT BURNING SMELL COULD BE DETECTED FROM THE CLUTCH SOME OF THE TIME. HOWEVER, ON 3 OCCASIONS, THIS MALFUNCTION WAS EXTRAORDINARY, WHERE THE ENGINE RPM SOARED VERY HIGH AND THE CLUTCH DID NOT SEEM TO FULLY DISENGAGE. ON ALL THREE INCIDENTS, THE BURNING SMELL WAS SIGNIFICANT. WITH ONLY 5800 MILES, THE DEALERSHIP DISCOVERED THAT THE CLUTCH WAS WORN TO THE RIVETS. VW OF AMERICA'S RESPONSE; 'OPERATOR ERROR' ' NOT A WARRANTY CONCERN. POINT OF REFERENCE: I HAVE OWNED / OPERATED 8 CARS WITH MANUAL TRANSMISSION OVER THE PAST 43 YEARS FOR A TOTAL OF OVER 700,000 MILES OF DRIVING. I HAVE NEVER NEEDED TO SERVICE A CLUTCH UNDER 100,000 MILES OF SERVICE. THE DEALERSHIP SERVICE DEPARTMENT WAS NOT ABLE TO REPLICATE THIS MALFUNCTION, AS IT ONLY OCCURRED A FEW TIMES EACH MONTH. VW OF AMERICA AGREES IT IS VERY UNUSUAL TO HAVE A CLUTCH WEAR SO QUICKLY, BUT ALSO BELIEVES IT IS DUE TO THE WAY I DRIVE THE CAR AND NOT COVERED BY THEIR WARRANTY. 90% OF MY DRIVING IS ON A 30 MILE (INTERSTATE) SEGMENT BETWEEN MY HOME AND O'HARE AIRPORT (I AM AN AIRLINE PILOT). I CANNOT IMAGINE THE DELIBERATE EFFORT IT WOULD TAKE, OR THE PAIN IN SITTING THROUGH THE KIND OF 'NORMAL' CLUTCH ACTION IT WOULD REQUIRE TO WEAR MY CLUTCH DOWN TO NOTHING IN JUST 5800 MILES. VW OF AMERICA GAVE ME 30 DAYS TO ACCEPT THEIR FINAL OFFER: A REDUCED COST TO ME FOR THE REPAIR OF MY WORN CLUTCH. VW IS NOT ACKNOWLEDGING THAT THERE IS ANYTHING MECHANICALLY WRONG WITH MY CAR OR THE OPERATION OF THE MANUAL CLUTCH SYSTEM. THERE IS NO CONCERN FOR THE ONGOING ISSUE ONCE THE CLUTCH HAS BEEN RESTORED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166111January 9, 2019
SERVICE BRAKES
THE VIN NUMBER FOR MY CAR IS NOT INCLUDED IN THE RECALL TO UPDATE THE SOFTWARE THAT AFFECTS THE BRAKE BOOSTER. SINCE ABOUT 2 WEEKS AFTER PURCHASING THE CAR IT STARTED TO TRIGGER THE CHECK ENGINE LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164981January 7, 2019
SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE DRIVING 50 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE DRIVER HAD TO ENGAGE THE EMERGENCY BRAKE TO STOP THE VEHICLE AND THE ANTI-LOCK BRAKE SYSTEM WARNING INDICATOR ILLUMINATED. THE DRIVER WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT OIL WAS LEAKING FROM THE ENGINE AND THE BRAKE PEDAL WAS TEMPORARILY REPAIRED. THE VEHICLE WAS LATER TAKEN TO DUBLIN VOLKSWAGEN (6085 SCARLETT CT, DUBLIN, CA 94568, (925) 829-0800), BUT WAS NOT DIAGNOSED OR REPAIRED DUE TO THE DIAGNOSTIC AND REPAIR FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165458January 6, 2019
STRUCTURE:BODY
TAKATA RECALL- I TOOK THE VEHICLE IN BECAUSE THE HORN ON THE VEHICLE WAS GOING OFF RANDOMLY WHILE DRIVING. ONCE DIAGNOSED VW DEALERSHIP SAID THAT IT WAS BECAUSE THE FIREWALL OF THE VEHICLE HAD NOT BEEN SEALED, THEREFORE WATER WAS ENTERING THE VEHICLE. THERE WAS MOLD FOUND IN THE VEHICLE, WHICH NOW THEY HAVE TO REPLACE THE INTERIOR OF THE VEHICLE. THE VEHICLE HAS BEEN AT THE DEALERSHIP FOR OVER TWO WEEKS, AND I HAVE NOT RECEIVED A COMPLETION DATE FROM THE DEALERSHIP. THEY HAVE ACTUALLY MADE NO EFFORTS TO CONTACT ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165323January 5, 2019
VISIBILITY/WIPER
IT'S FREEZING OUTSIDE.THE WINDSHIELD WIPERS DON'T WORK IN THE MORNING WHEN THE TEMPERATURE IS LOW. FOR OUR SAFETY WE NOT ABLE TO DRIVE THE CAR. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165586January 3, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE LEAKED TRANSMISSION FLUID. THE VEHICLE WAS TAKEN TO KEN GARFF VOLKSWAGEN (115 E UNIVERSITY PKWY, OREM, UT 84058, 801-714-2300) WHERE IT WAS DIAGNOSED THAT THE O RING FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 60,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165587January 3, 2019
POWER TRAIN
TRANSMISSION GRINDING NOISE FROM DRIVER SIDE OF VEHICLE WHEN AT OR PASSING 29-31 MPH. NOISE DIMINISHES AND THEN RETURNS AGAIN AT 39-41 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164303December 31, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM
FRONT DRIVER SIDE DOOR WILL INTERMITTENTLY FAIL TO LOCK AND/OR UNLOCK WITH KEY FOB OR LOCK/UNLOCK BUTTONS IN THE CABIN (BEGAN APPROX 6/20/2018 AT APPROX 43,000 MILES). MUST USE THE KEY IN EXTERIOR KEY HOLE TO MANUALLY LOCK OR UNLOCK, BUT WHILE KEY IS IN THE IGNITION IT IS IMPOSSIBLE TO LOCK THE DOOR MANUALLY AS THERE IS NO MANUAL LOCK SWITCH ONLY POWER LOCK SWITCH. EVERY TIME ANY DOOR IS UNLOCKED AND THE DRIVER GOES FROM 0MPH PAST ABOUT 10MPH THE CAR AUTOMATICALLY TRIES TO LOCK BUT FAILS. THIS IS A SAFETY HAZARD FORM CARJACKING, AS THERE IS NO WAY TO MANUALLY LOCK THE DOORS FROM INSIDE THE CABIN. AT APPROX 46,400 MILES (11/8/2018) THE FRONT PASSENGER DOOR EXPERIENCED SIMILAR ISSUES. IT WILL INTERMITTENTLY FAIL TO LOCK WITH KEY FOB OR LOCK/UNLOCK BUTTONS IN THE CABIN, AND THE CAR WILL ATTEMPT TO AUTOLOCK THE DOOR AFTER 10MPH. THE ONLY WAY TO LOCK THE DOOR MANUALLY IS TO OPEN TO DOOR AND USE THE EMERGENCY LOCK SWITCH INSIDE THE DOOR JAM. THIS TOO IS A SAFETY HAZARD AS THERE IS NO WAY TO LOCK MANUALLY FROM INSIDE THE VEHICLE. AN OBD SCAN SHOWS BOTH DRIVER AND PASSENGER DOOR LOCK FAILURES. SOMETIMES THE LOCKS WILL GO WEEKS OF TIME FULLY FUNCTIONAL, BUT ONE OR THE OTHER WILL EVENTUALLY START FAILING AGAIN. THIS IS LIKELY DUE TO A BAD LOCK ACTUATOR, EITHER A DEAD SPOT IN THE ACTUATOR'S MOTOR OR POOR SOLDERING OR CONNECTION DUE TO POOR DESIGN/MANUFACTURING. SOMETIMES THE DRIVER CAN HEAR THE ACTUATOR STRUGGLING SOUNDING LIKE A SQUEAL FROM THE ACTUATOR'S LOCATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164269December 31, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2019 VOLKSWAGEN JETTA. WHILE DRIVING 25 MPH OR HIGHER, THE CONTACT HEARD A LOUD BUZZING AND GRINDING SOUND COMING FROM THE TRANSMISSION. THE CONTACT TOOK THE VEHICLE TO SUNRISE VOLKSWAGEN (931 SUNRISE HWY, LYNBROOK, NY 11563, (516) 596-5970) TO HAVE THE TRANSMISSION CHECKED, BUT AN APPOINTMENT COULD NOT BE MADE UNTIL JANUARY 18, 2019. THE MANUFACTURER STATED THAT THEY WOULD CONTACT NHTSA. THE FAILURE MILEAGE WAS 250. *DT CONSUMER WAS TOLD BY THE DEALER NO "REPAIR" WOULD BE NEEDED THAT THEY FELT IT IS NORMAL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164145December 30, 2018
POWER TRAIN
SUDDEN LOSS OF ACCELERATION POWER AT ANY SPEED WITHOUT WARNING. ON FREEWAY MUST ROLL TO A STOP. NO ENGINE LIGHTS ON. MECHANIC UNABLE TO DIAGNOSE PROBLEM, CAR IS NOT GIVING A TROUBLE CODE. ISSUE OCCURS WHEN VEHICLE IS COLD OR HOT AT A STOP OR MOVING. IT'S BEEN OCCURRING TWICE A WEEK NOW FOR THE PAST TWO WEEKS. I'VE NOTICED SIMILAR COMPLAINTS FROM OTHER OWNERS ON AUTOMOBILE FORUMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163988December 29, 2018
ELECTRICAL SYSTEM, ENGINE
MY CAR WHILE ON THE BUSY INTERSTATE SUDDENLY LOST POWER. IT WAS RUNNING BUT PUSHING THE GAS PEDAL DID NOTHING. I WAS ABLE TO GET IT TO THE SHOULDER. I SHUT THE CAR OFF, WAITED 5 MIN, & TURNED IT BACK ON. THE EPC LIGHT WAS ON. I WAS ABLE TO THEN MANEUVER SLOWLY TO A NEARBY TRUCK STOP TO CALL FOR A TOW. THE CAR SURGED THE WHOLE TIME. 1 WEEK LATER THE VW DEALERSHIP SAYS ENGINE ELECTRICAL HARNESS FAILURE & THAT IT WILL COST ME $1200. OF COURSE IT'S OUT OF WARRANTY & NO RECALLS. THIS IS DANGEROUS & COSTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164046December 29, 2018
STRUCTURE:BODY
WIND NOISE COMING FROM DRIVER SIDE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163809December 28, 2018
STRUCTURE:BODY
AFTER THE SOFTWARE UPGRADE/SERVICE IN DEC 2018, THE DOORS UNLOCK WHILE WE ARE DRIVING ON THE STREET OR THE HIGHWAY. EXTREMELY DANGEROUS. ERIC THE SERVICE MANAGER AT WINN VOLKSWAGEN IN NEWARK CALIFORNIA DEALER REFUSES TO NOTIFY VW OF THE ISSUE AND ASKED US TO NOTIFY VW WHICH I DID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163431December 26, 2018
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE APPROACHING A RED LIGHT, THE VEHICLE STALLED AND THE CHECK ENGINE AND GLOW PLUG WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO VOLKSWAGEN OF OCALA (5135 SW COLLEGE ROAD, OCALA, FL 34474) WHERE IT WAS DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP FAILED AND THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 34,890.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163359December 25, 2018
ELECTRICAL SYSTEM, SEATS
I UTILIZED MY SEAT WARMER ON THE DRIVER SIDE AND ONLY HAD THE SETTING ON 2 (OUT OF 5). AFTER APPROXIMATELY AN HOUR OF MY TRIP HOME FOR CHRISTMAS, I STARTED TO FEEL MY LOWER BACK (ON MY RIGHT) BURN BECAUSE THE SEAT WAS EXCESSIVELY HOT. WHEN I REACHED MY HAND BEHIND MY BACK TO FEEL THE SEAT THAT IS WHEN I DISCOVERED THE HOLE IN MY SEAT AND I BURNT MY HAND IN THE PROCESS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11163096December 22, 2018
VISIBILITY/WIPER
WINDSHIELD WIPERS ON MEDIUM AND HIGH SETTINGS, HITS A PILLAR AND MAKE A LOUD TAPPING METALLIC EVERY WIPE. IT'S A POOR QUALITY SOUND THAT GETS WORSE AT HIGHWAY SPEEDS BECAUSE OF ADDED WIND STRESS TO WIPERS. MY 2005 BEATER NISSAN SENTRA WIPERS OPERATING SOUNDS LIKE A LEXUS COMPARED TO THIS 2019 JETTA SEL. TOLD DEALER, THEY TESTED AND CONFIRMED IT'S A PROBLEM. REPAIRED CAR WITH A "WIPER ARM ADJUSTMENT". I PICK UP CAR AND OF COARSE, WIPERS STILL MAKE THE STUPID NOISE. I WILL TAKE BACK NEXT OIL CHANGE AND PUSH HARDER. IT RUINS THIS CARS REFINEMENT WHEN ITS RAINING, IT'S SO ANNOYING AND VERY NOTICABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162935December 21, 2018
VEHICLE SPEED CONTROL
UPON ACCELERATION ONTO A HIGHWAY OR FROM A LIGHT, THE CAR WILL ONLY ACCELERATE SLIGHTLY, THEN LOSES POWER AND JUST COASTS. IT REQUIRES SHUTTING OFF THE CAR AND RESTARTING. THIS IS INTERMITTENT. I WAS ALMOST REAR-ENDED ON THE HIGHWAY DUE TO THIS ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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