Volkswagen Beetle Complaints

2,629 consumer complaints on file.

#11660098May 10, 2025
STRUCTURE:BODY
Roof has cracked from sunroof to the pillar in multiple locations it is avaliable for inspection. It’s a common issues with beetles with sun roofs My concern is if it cracks enough a large piece may come off and potentially strike another vehicle especially at freeway speeds Dealer has denied the repair
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659273May 6, 2025
AIR BAGS
The contact owns a 2013 Volkswagen Beetle Convertible. The contact received notification of NHTSA Campaign Number: 20V785000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659292May 6, 2025
AIR BAGS, STRUCTURE:BODY, SUSPENSION
The airbags deployed on their own on 7-4-2023 in my daughter’s 2013 VW Beetle. My daughter and her friend were both injured (physically/mentally) as a result of both front airbags (steering wheel and dashboard airbags) deploying on their own causing over $10,000 USD damage to the beetle and injury to my daughter and her friend who was a passenger in the front seat. Volkswagen never sent out a recall notice to us even though we have owned the car since 9-13-2019 and the airbag recall notice was determined on 12-16-2020 by NHTSA and announced on that date. I only became aware of this recall through investigation, after the accident happened and during repairing of the car. The vehicle was not inspected by the manufacturer, or police, or insurance even though Progressive Insurance paid out over $20,000 in damages to the parked cars that were struck after the airbags deployed causing the vw beetle to crash into two parked cars in a residential neighborhood. There was a sparse accident report that was filed by Colorado State police. There were not any warning lamps, messages, or other symptoms of the problem prior to the Tatanka airbag failure and recall.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11658024April 30, 2025
STEERING
We have a big ign. Key that at times won't turn. Was informed by the dealer the mechanism is broke and it's a backordered item due to it being a common item . Failures of this part can cause the steering wheel to lock I have read
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652966April 5, 2025
AIR BAGS, SEATS, UNKNOWN OR OTHER
I've owned this car for nearly two years. On April 3, 2025, I took my car to Niello VW. A service person told me he'd just had a VW Beetle with the same problem, just the passenger's side. Since there was nothing jamming the glide rails, there was no reason for the seat to be stuck. I took the car to a car upholstery shop because they specialize in removing car seats. The person had a hard time removing my seat, but he did. He said one of metal teeth like glides or steel buttons was broke. There are three on each side of the car seat. It was only on the right side of the driver's seat. The driver's seat is stuck and unable to be adjusted to the driver's leg length. There was nothing jammed in the lock that caused this to be stuck. I have owned 4 VW Beetles and I've never had a problem like this. It's very expensive about $1000 to repair. Mine is 2018 VW Beetle. I should not have a problem like this. I am reporting this because other VW Beetle owners have had to same problem. I did have the air bags repaired a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652579April 3, 2025
AIR BAGS
I’m filing this complaint regarding the Takata airbag recall on my 2013 Volkswagen Beetle. I took my vehicle to the dealership, but they informed me that the replacement part is on national backorder with no clear timeframe for availability. I called Volkswagen Customer CARE on April 3, 2025 and spoke with a representative named Dawn (Case #[XXX]). I was told that no loaner vehicles or rental assistance are being provided to customers, and that I should continue driving my vehicle despite the recall. While the representative did not explicitly say the car is unsafe to drive, I expressed concern about the risk, and was told the recommendation is to drive it anyway. I feel this response is inadequate and potentially dangerous, especially considering the known severity of Takata airbag failures. I am unable to afford a rental on my own, and I believe Volkswagen should offer temporary transportation or accommodations to affected owners until parts are available. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650977March 27, 2025
EXTERIOR LIGHTING, SERVICE BRAKES, STRUCTURE:BODY
The 2015 Volkswagen Beetle was in a minor accident that was rear-ended by another vehicle. No one was injured. The other party claimed responsibility and the vehicle was repaired and the other party paid for the repairs. The problem is with Volkswagen not having the OEM safety equipment available to complete the repairs. The specific part is a spoiler attached to the rear trunk lid that increases the visibility of the brake light built into the rear trunk lid. In traffic this vehicle has only two brake lights within the rear fenders lower to the ground. The spoiler attached above the brake light that is attached at the top of the rear trunk lid, sits above the tail lights and the brake light can be seen by the driver in the vehicle behind the VW. VW claims that this part is on backorder. It is not available within the United States. I believe Volkswagen is refusing to manufacture this critical safety part for repairs of their vehicle. I have been told by several dealers that this part is not available and is on back order. I have tried to locate this part from VW dealers in Texas and out of state also. They all tell me the same thing. Its on back order. I understand this vehicle model is out of production but is being reintroduced again in 2025. Volkswagen should be responsible for providing original parts, especially critical safety parts. Hopefully the NTSA can bring this problem to Volkswagens attention and they will make the responsible safety decision and provide a critical safety component of this vehicle to the customers of their company. Thank you.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11642016February 11, 2025
AIR BAGS
The contact owns a 2017 Volkswagen Beetle. The contact stated that the air bag warning light was blinking. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called two other local dealers: KarMART Maui—Kahului (411 Huku Lii Pl, Kihei, HI 96753), and Tony Volkswagen (94-1299 Ka Uka Blvd, Waipahu, HI 96797). The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer offered to assist with shipping, but the shipper declined to ship the vehicle with a recall and the warning light being illuminated. The failure mileage was approximately 43,800. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638246January 24, 2025
LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH:EMERGENCY MECHANICAL RELEASE
The contact owns a 2017 Volkswagen Beetle. The contact stated that upon attempting to open the trunk, the trunk failed to open. No warning light was illuminated. The vehicle was taken to a local dealer, where the vehicle was inspected, and the contact was informed that the VIN was not under recall for the failure. The contact was informed that the emergency trunk release might be the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 90,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636009January 15, 2025
AIR BAGS, AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION
The contact owns a 2015 Volkswagen Beetle Convertible. The contact stated that the vehicle was previously included in NHTSA Campaign Number: 22V945000 (Air Bags) and was repaired; however, approximately 2 years later the air bag warning light illuminated. The vehicle was taken to the dealer, and the passenger seat air bag sensor failed to recognize when an occupant was seated in the seat. The dealer stated that the seat needed to be replaced because the air bag sensor was integrated into the seat cushion. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631272December 17, 2024
ENGINE AND ENGINE COOLING, LATCHES/LOCKS/LINKAGES
The contact owns a 2001 Volkswagen Beetle. The contact stated that there was an abnormal exhaust odor inside the cabin of the vehicle. The contact stated that the odor was abnormally strong. The contact stated that exhaust fumes were entering the vehicle through the vents. The contact stated that the check engine warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. Additionally, the contact stated that the rear latch for the hatchback was not locking securely and was also allowing exhaust fumes inside the vehicle. The manufacturer was informed of the failure. The contact researched online and related the failure to Manufacturer Emissions Recall Circular Code: WA000 Reprograming of Engine Control Module and Replacement of Oxygen Sensor (Engine and Engine Cooling). The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629147December 6, 2024
AIR BAGS, SERVICE BRAKES
This complaint involves the failure of the ABS Control Module. Upon starting the car, audible warnings as well as dash warning lights indicate urgent brake failure, ABS failure, Airbag failure and stability control failure. In my particular case, the rear brake calipers do not activate fully when braking resulting in increased stopping distance. Vehicle was scanned at dealer on 11/16/24 indicating failure of ABS Control Module. Repair estimate, $5379. This is apparently a common issue when searching on-line VW forums. The ABS Module was the subject of a recall for 2009 and 2010 models but appears to still affect later model years. VW is forcing its customers to choose between an exorbitant repair bill or driving an unsafe vehicle knowing they have installed defective modules. Dealer states unable to predict future brake and other issues if not repaired. Evidence of how common this problem occurs is their own admission that the parts are back ordered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628582December 3, 2024
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
The contact owns a 2010 Volkswagen Beetle. The contact stated that while having a routine inspection with an independent mechanic, the contact was informed that the vehicle had failed the inspection due to the emissions system. The vehicle was not repaired due to the part being on backorder. The vehicle was undriveable. The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627501November 26, 2024
AIR BAGS
The contact owns a 2018 Volkswagen Beetle. The contact stated that while the vehicle was parked, the air bag warning light illuminated. The dealer was made aware of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was 96,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626792November 22, 2024
POWER TRAIN
The contact owns a 2019 Volkswagen Beetle Convertible. The contact stated while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The contact also stated that the vehicle was jerking while driving up an incline, with several unknown warning lights illuminated. The contact also stated while driving 63 MPH, the vehicle shut off with several warning lights illuminated. The contact was forced to coast the vehicle to a stop in the middle of the highway because the steering wheel could not be turned. The contact was almost struck by a tractor trailer after the failure. The contact was able to restart the vehicle and pulled over to the shoulder before resuming normal driving. The vehicle had been taken to the dealer on several occasions however, the dealer was unable to duplicate the failure or determine the cause of the failure. The manufacturer was notified of the failure but was offered no assistance. The vehicle was not repaired. The failure mileage was approximately 632.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626239November 19, 2024
AIR BAGS
The contact owns a 2018 Volkswagen Beetle. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622558October 29, 2024
AIR BAGS, AIR BAGS:SRS MALFUNCTION WARNING LAMP/LIGHT, SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Volkswagen Beetle Convertible. The contact stated that after his wife had driven the vehicle, upon restarting the vehicle, the air bag warning light illuminated. Additionally, the traction control and ABS warning lights were illuminated. The contact called the local dealer and was informed that the warning lights were illuminated due to an unknown sensor failure. The vehicle was not diagnosed or repaired. The vehicle was previously taken to the local dealer under NHTSA Campaign Number: 20V785000 (Air Bags); and routine maintenance and for a flush and fill, radiator, and coolant fan motor. The manufacturer was contacted and referred the contact to another local dealer for assistance. The failure mileage was approximately 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621980October 25, 2024
STEERING, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Hi, one time the car wheel turned extra and the gas went extra fast. I also had several devices on my car through blue tooth that were not mine and mirror link kept checking and AUX. This is conjunction with 3 years of hacking (that I think is technically-assisted abuse) with smart home hub, surveillance, spyware on phone and hacked emails. Tried filling out IC3.gov form to no avail. Took car twice to Volkswagan dealer in Springfield, Pa and paid $100 twice to clear the dashboard but it kept happening with ROAV-FR3 and something FM-FORMAN (cant recall names) and Keyless car detective. Then I paid to remove the car radio. Then I found a Navaro device on passenger side under seat but dealer refused to remove it and when I called Volkswagen from there they said only the dealer knows where the vehicle embedded sim is. They do not know how to check software and say 'it is uncharted territory.' I do not feel safe. There are no laws regarding car hacking and smart home abuse and I am now writing a book for women about it so they are not gas lighted and can get help. This can be a deadly mistake and there needs to be an easy inexpensive place for someone to have their car checked for malware, sim or SD card. Please help. There was a police report but I do not have it. It was on 10/20/24 with colonial Chris McWilliams State police Middletown, PA 19063. He said Navaro device was factory installed but Volkswagan said it was not. Mechanic said it was a satellite radio device
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617386October 1, 2024
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615315September 18, 2024
SUSPENSION
I started to hear clanking noise on left front side (drivers side) while driving. I removed the left front tire. Upon looking inside the wheel housing I observed that spring on the suspension strut was broken and lower part of spring the was no longer inside the lower spring seat. The spring is sliding off the strut and a piece of the metal spring fell off. I have many years of experience working on cars and have owned many vehicles and this is the first time one of my vehicles experienced a spring failure which such low mileage. The vehicle only has a little over 13,000 miles so this spring failure is not from wear and tear from driving. The left front the car and wheel housing of the car is now sagging and this make it unsafe to drive. If I was driving and the piece of the metal spring sprung out it could have caused a safety concern to other motorist. I did contact Volkswagen customer support but was told that this spring failure was not part of any recall or warranty extension. Any repairs would have to be done at my own expense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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