Toyota Sienna Complaints

9,048 consumer complaints on file.

#11463336May 4, 2022
SERVICE BRAKES, STEERING
Starting about two years ago, the traction/ABS lights come on between 20-35 mph on a gradual curve or randomly while driving. The brakes come on, like an ABS event, even though the brakes are not applied. The car will jerk to the right or left and chatters/vibrates. The mechanic said the brakes, tire wear and pressure, and suspension are all in very good condition and there are not traction control or ABS codes. This does not appear to be normal wear and is dangerous. We can only drive it on short trips for fear of getting in an accident. I decided to look online and found that hundreds of Toyota owners are experiencing the same symptoms. (https://www.cargurus.com/Cars/Discussion-c9152_ds656326). Can anything be done so that Toyota will come up with a solution? Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463140May 2, 2022
UNKNOWN OR OTHER
Our rear sliding doors have presented problems for us repeatedly in getting stuck so that passengers in the back cannot open their doors even with the doors unlocked and the child safety latch off. This can happen at all times of the year, in all kinds of weather. The doors can also freeze shut in the winter, especially when there's been rain or ice, as there is not a cover preventing moisture from getting into the door jams. At least with the freezing, we can eventually warm the car up or heat it up from outside, but the other issue, apart from weather, is quite disconcerting. Sometimes the passenger has had to be let out by someone outside the car, sometimes they've just had to climb over the front seat to get out the front door. This seems extremely dangerous considering there could be an emergency situation where it is a life or death matter for passengers to be able to get out of the car quickly on their own. We have at times transported numerous college students back to their university from meetings, only to find when we arrived at their stop, they couldn't open their doors to get out. We even had Toyota supposedly "fix" them for a high fee, only to find the door issue getting worse and worse very soon after. What is worse is that many, many people and reports speak of the problems with these doors but Toyota doesn't seem to do anything about it. I fear they are waiting until people do die before they take care of the problem. As a mother, I worry every time we have our daughter or others in the back seat/s to go anywhere, as we fear the inability of them to be able to get out of the car in case of any kind of emergency, let alone just trying to get out under normal circumstances. This is the first I've seen anyplace to write a complaint aside from trying to get Toyota to take care of it. Also, the questions below do not allow for accurate, if any information. There is no one date when this happened for us. It happens very often, but the form fills in a date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462747April 29, 2022
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES
The contact owns a 2019 Toyota Sienna. The contact stated that the front end of the vehicle would lunge downward towards the road surface when depressing the brake pedal. Additionally, the contact stated while reversing in a parking lot of the Doctor's offices, the vehicle accelerated at high speed independently. The contact depressed the brake pedal as hard as he could with both of his feet; however, the rear end of the vehicle crashed into the rear end of another occupied vehicle. The air bags failed to deploy. An unknown warning light illuminated. The contact sustained bruises on the left arm but did not seek medical assistance. The other occupied vehicle had three passengers including a baby asleep in a car seat located in the rear seats. The contact was unsure whether the other three passengers sustained injuries. The police arrived at the scene but there was no police report filed. The vehicle was towed to the dealer. The dealer informed the contact that they could not diagnose or repair the vehicle as it was involved in an accident that may have injured other individuals. The manufacturer was notified of the failure and informed the contact that a field engineer would contact him for the vehicle inspection. The contact stated the manufacturer took possession of the vehicle EDR but has not informed him of a diagnostic. A case was opened. The vehicle remained at the dealership but was not diagnosed or repaired. The failure mileage was approximately 6,800.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11461296April 19, 2022
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
The contact owns a 2012 Toyota Sienna. The contact stated that the rear differential was making an abnormal whirling and grinding sound. There were no warning lights illuminated. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The approximate failure mileage was 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460735April 14, 2022
ENGINE, UNKNOWN OR OTHER
AFTER A SHORT 10-MIN DRIVE, PARKED THE VAN IN MY HOUSE'S DRIVEWAY. wHEN I STOPPED, SMOKE STARTED COMING OUT OF THE HOOD. WHICH DEVELOPED INTO FLAMES AND THE FRONT OF THE VAN WAS ENGULFED IN FLAMES. iMMEDIATELY CALLED THE FIRE DEPARTMENT TO PUT THE FIRE OUT. VAN IS TOTALY BURNT. MANAGED TO MOVE TWO OTHER VEHICLES AWAY FROM THE BURNING VAN. ALUMINUM SIDING NEXT TO THE GARAGE SUSTAINED HEAT DAMAGE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11460697April 13, 2022
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
The contact owns a 2008 Toyota Sienna. The contact stated while driving approximately 15 MPH, the spare tire hatch control cable snapped and dropped the spare tire onto the roadway. The vehicle rode over the spare tire on the passenger’s side rear wheel causing a jolt to the vehicle. The contact pulled off the road safely and determined that the vehicle was drivable. The contact had not taken the vehicle to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 195,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460491April 12, 2022
VISIBILITY:REARVIEW MIRRORS/DEVICES, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2021 Toyota Sienna Hybrid. The contact stated that the passenger's side rearview mirror detached and the rear liftgate door inadvertently opened while parked in the garage. The vehicle was taken to the dealer but was not yet diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460347April 10, 2022
UNKNOWN OR OTHER
Left sliding door cable was snapped while tried to open the door itself . I got out of the van then took a close look at door . After saw what happen to door then realized it was cable that got jammed in the door end up ripping the cable . I had to do manual way of opening the sliding door .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460099April 8, 2022
AIR BAGS
Airbag warning light intermittently flashes, upon personal research on owner forums this is a common issue that is most commonly fixed by wiggling or disconnecting/reconnecting the airbag sensor wiring below the front seats.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459144March 31, 2022
STEERING
I was gonna make a U-turn at the end of the road and then the steering made a cracking noise. The steering shaft has been replaced 3 TIMES and it still happens. So much for Toyota Reliability.....................
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459047March 30, 2022
VEHICLE SPEED CONTROL
I was driving down the street and then my car lurched forward, the engine revving up. It is a 2013 Sienna XLE V6 & it had 113,000 miles on it. I had to STOMP on the brake to get it to stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457450March 19, 2022
ENGINE
Engine stalled in heavy traffic after full stop at red light. No warning lights. Managed to pull off the road. Still no warning lights. Turned engine off then started normally. Drove to destination normally. After about one hour parked started engine but it stumbled on and off for the next few minutes but did not die. Has not reoccurred. Outside temps were in the 60's. It was first trip of the day. Incident occurred about 4 miles from origin. Symptoms occurred again 6/2/22: Starting from full stop (engine was idling normally), gave it partial throttle whereupon engine stumbled (died very briefly), Master Warning Light lit briefly, all power was lost. Consumer applied additional throttle, engine stumbled then began running normally and warning light extinguished. Remainder of trip was normal. Vehicle was taken to local dealer after first incident but dealer reported no issues were found.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456730March 15, 2022
TIRES
About two weeks after getting all new tires installed at Costco, the driver side rear tire blew out. I was driving about 50 MPH on a dry road with no debris in sight. The blowout gash was in the middle of the tire, not on the sidewall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456022March 10, 2022
ENGINE, STEERING, TRACTION CONTROL SYSTEM
The contact owns a 2010 Toyota Sienna. The contact stated while driving approximately 15-20 MPH, the vehicle stalled inadvertently. The check engine warning light, the traction control warning light, and other unknown warning lights illuminated. Additionally, the contact stated that the steering wheel lost power steering functionality. The contact was able to veer to the side of the road. The contact stated that the vehicle failed to restart while in Park; however, the vehicle restarted when he shifted into Neutral. The contact drove the vehicle to his residence. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as there were no open recalls associated with the failure. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454872March 2, 2022
AIR BAGS
I have a 2014 Toyota Sienna (as indicated by VIN number) and I currently reside in the United Kingdom on US military orders. After getting notice from the NHTSA about the fact that my vehicle had an open recall I contacted my local Toyota dealership here in the UK. I was able to have the affected parts replaced after they were shipped from the US. However, the UK Toyota dealership has been unable to update the NHTSA database due to being outside the US. We have been trying to correct this issue through Toyota and the NHTSA for well over a year but no progress has been made. I have paperwork that shows the recall work was carried out. Please help me figure out how to get this updated. My family has received orders to return to the US but we are unable to ship our vehicle with an open NHTSA recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454282February 26, 2022
AIR BAGS
Airbag system warning light due to failing connector under the front passenger seat. Code 44 / B0111. See Toyota T-SB-0069-12. This is a pattern failure in a critical safety system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452606February 17, 2022
FUEL/PROPULSION SYSTEM
The fuel pump has an issue leading to a check engine light and compromised engine performance. It has been inspected by an independent service center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451260February 9, 2022
SEAT BELTS
Driver's side seat belt buckle stopped locking in seat belt. Buckle unit then came apart. I called toyota; was informed that there was a recall on this matter. I was told that I was 2 years past the scope of the recall. I informed them I never received a notice of recall so how would I be aware of problem until it occurred. Spoke to supervisor was told I was no longer covered under recall. Went to 2 mechanics and was unable to obtain needed part. I feel that for this safety item there should be no time limit on a recall and I felt Toyotas help in remeding the situation was poor especially as they tout their vehicles safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450254February 3, 2022
VEHICLE SPEED CONTROL, SERVICE BRAKES, STEERING
Sometimes when I take turns in my Sienna, the VSC starts going off and braking individual wheels without my control. This happens unexpectedly on highway bends at speeds of 60+ mph and it is difficult to control the car and keep from swerving into another lane. If the roads were icy when this happens, it would probably cause a dangerous accident. Toyota has a technical service bulletin for this, but not a recall - which it should since this is a significant safety issue. The TSB is BR008-04. There are many others experiencing this same issue: https://forums.edmunds.com/discussion/13855/toyota/sienna/vsc-sudden-activation-2004-toyota-sienna
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449974February 2, 2022
ELECTRONIC STABILITY CONTROL (ESC)
Toyota VSC and ABS engaging and activating for no reason on dry pavement causing loss of proper control of the vehicle. The have been multiple occurrences on dry pavement between 30 and 65 mikes per hour. The car pulls to one side as the computer takes control of the car end engages the brakes suddenly for no reason. VSC Skid light goes on on the dash and there is a beeping sound while this happens. Very dangerous. Toyota USA notified and assigned case number 220201001364. They refuse to take any responsibility for this dangerous failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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