Toyota Sienna Complaints

9,048 consumer complaints on file.

#10302427January 26, 2010
SERVICE BRAKES, HYDRAULIC
I HAVE TAKEN MY 2002 SIENNA TO THE DEALERSHIP (LAST WINTER) BECAUSE THE BRAKES HAVE FAILED IN VERY COLD WEATHER. THE FAILURE HAS HAPPENED THREE TIMES, MOST RECENTLY THIS PAST SUNDAY MORNING. THE FIRST TWO TIMES THE VEHICLE HAD BEEN PARKED OUTSIDE IN BELOW ZERO TEMPS FOR A FEW HOURS. I BACKED OUT OF THE DRIVEWAY (NO PROBLEM BRAKING IN REVERSE)...ALL WAS WELL. HOWEVER AS I DROVE TOWARD THE STOP SIGN IT WAS AS THOUGH THE POWER WAS ALL GONE FROM THE BRAKING SYSTEM. I PUSHED THEM TO THE FLOOR AND HELD THEM THERE AND EVENTUALLY IT STOPPED BEFORE I WAS TOO FAR OUT INTO THE INTERSECTION. IT HAS HAPPENED TWICE, UNDER EXACTLY THE SAME CONDITIONS OVER THE LAST TWO WINTERS. THE DEALERSHIP COULD FIND NOTHING WRONG. THIS PAST SUNDAY MORNING I HAD MY TWO YOUNGEST CHILDREN IN THE CAR AND WE WERE HEADED TO CHURCH. AS I BEGAN TO BRAKE FOR THE STOP SIGN AHEAD, AGAIN THE SAME THING HAPPENED. I HAD TO HOLD THEM TO THE FLOOR AND BARELY ESCAPED ENTERING THE INTERSECTION. IT FRIGHTENED ALL OF US. THIS TIME THE CAR HAD BEEN INSIDE THE GARAGE. THE FIRST TWO TIMES THIS HAPPENED I DID RESEARCH ON THE INTERNET TO SEE IF ANYONE ELSE WAS HAVING THIS PROBLEM AND FOUND NOTHING. AFTER THIS SUNDAY MORNING I LOOKED AGAIN AND NOW SEE THAT DIFFERENT AND NEWER TOYOTA MODELS HAVE BEEN FOUND TO HAVE PROBLEMS BRAKING IN COLD WEATHER. I CAN'T HELP BUT WONDER IF I MAY BE DEALING WITH THE SAME ISSUE. I'M REALLY HOPING YOU CAN HELP ME WITH THIS. I AM AFRAID TO DRIVE THIS VAN, NOT JUST FOR OUR OWN SAFETY BUT THAT OF OTHERS. I DON'T TRUST IT. I WOULD APPRECIATE A REPLY AS SOON AS POSSIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302456January 26, 2010
STEERING
THE STEERING BINDS DURING TURNS. I HAVE NOTICED THAT THE PROBLEM GETS WORSE OVER TIME TO A POINT THAT IT SEEMS DANGEROUS TO DRIVE. WHEN YOU TURN THE WHEEL, THE WHEEL CATCHES AND TURNS THE VAN REAL QUICKLY IN AN UNCONTROLLED MANNER. MY MECHANIC HAS STATED HE NEEDS TO REPLACE THE STEERING RACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302188January 25, 2010
TIRES, TIRES:TREAD/BELT
I WOULD LIKE TO FILE A CLAIM ON DEFECTIVE RUN FLAT BRIDGESTONE TIRES ON THE 2006 TOYOTA SIENNA AWD. PREMATURE WEAR. TIRES LASTED LESS THAN 10,900 MILES AND 12 MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302233January 25, 2010
TIRES, TIRES:TREAD/BELT
I BOUGHT 4 MICHELIN TIRES (P205/70R 15 X RAD) FOR MY MINIVAN IN JUNE 2006. THIS MONTH THE STEERING WHEEL OF MY CAR STARTED TO SHAKE VIOLENTLY AT LOW SPEED. I BROUGHT MY CAR TO DEALER. I WAS TOLD THAT THE TWO BELTS INSIDE OF THE TIRES SEPARATED. I WAS RECOMMENDED TO REPLACE THESE TIRES. THESE TIRES HAVE A 80,000 MILE WARRANTY, BUT THEY ONLY RUN LESS THAN 40,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302020January 23, 2010
EXTERIOR LIGHTING
THE PASSENGER SIDE HEADLIGHT ASSEMBLY ACCUMULATES MOISTURE INSIDE DUE TO THE DESIGN OF THE HEADLIGHT. THE HEADLIGHT WILL SUDDENLY GO OUT WHILE DRIVING. TOYOTA CLAIMS IT IS NOT COVERED UNDER WARRANTY AND HAS AN ESTIMATED REPAIR CHARGE OF $1200 TO REPLACE HEADLIGHT ASSEMBLY. MANY TOYOTA OWNERS HAVE COMPLAINED ABOUT THE FAILURE OF THE HID BULBS THAT ARE BEING USED AND THE DEFECTIVE NATURE OF THE HEADLIGHT ASSEMBLY. ONCE REPAIRED, IT REPORTEDLY KEEPS OCCURRING. MINE WENT OUT WHILE DRIVING IN THE DARK IN THE MOUNTAINS- COULD NOT CONTINUE ON TRIP DUE TO THE HAZARD OF NOT BEING ABLE TO SEE ON THE WINDY DARK ROADS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10301825January 22, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:FRAME AND MEMBERS
WE OWN A 2005 TOYOTA SIENNA XLE MINIVAN AND AT 75,000 MILES THE DRIVER SIDE SLIDING DOOR HINGES/ROLLERS AND LATCHING MECHANISM HAVE FAILED AND THE MOTOR AND CABLE FOR THE POWER DOOR OPENING SYSTEM ALSO NEED TO BE REPLACED BECAUSE THE DEFECTIVE HINGES/ROLLERS AND LATCHES PUT TO MUCH STRAIN ON THE MECHANISM. TOYOTA WANTS OVER $2,000 TO SERVICE THIS DOOR AND THE OTHER DOOR (PREVENTABLE MAINTENANCE). BECAUSE OF THE DAMAGE THE DRIVER SIDE SLIDING DOOR IS UNUSABLE WHICH NEEDS TO BE CONSIDERED A SAFETY RISK. IT IS UNBELIEVABLE THAT THIS DOOR MECHANISM HAS FAILED AFTER LESS THAN 5 YEARS OF NORMAL USE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10301887January 22, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH INTO THE RESIDENCE GARAGE. THE DRIVER APPLIED PRESSURE TO THE BRAKE PEDAL, FOLLOWED BY AN INTENDED ACCELERATION. SUDDENLY, THE VEHICLE CRASHED INTO THE GARAGE WALL. THERE WERE NO PERSONAL INJURIES. THE LICENSE PLATE WAS DAMAGED. THE VEHICLE HAS NOT BEEN INSPECTED FOR THE MALFUNCTION. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 78,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10301961January 22, 2010
STRUCTURE:BODY:DOOR
OUR 2005 TOYOTA SIENNA LE, WITH APPROX 59, 000, HAS A MALFUNCTIONING POWER SLIDING PASSENGER DOOR ON THE RIGHT SIDE THAT WE'VE BEEN TOLD IS "WORN OUT" DESPITE IT'S AGE AND AVERAGE USAGE (2 KIDS, AGES 12 AND 14). WE BOUGHT THIS CAR NEW AND HAVE MAINTAINED IT REGULARLY THROUGH THE DEALERSHIP. SINCE EARLY DEC. OF 09 THIS DOOR HAS EITHER NOT CLOSED COMPLETELY, SUDDENLY OPENING INSTEAD OF LATCHING AS EXPECTED, OR WHEN OPENED WILL CLOSE ON IT'S ON WITHOUT GUARDING, POTENTIALLY INJURING THE PERSON ENTERING THE CAR. WE HAVE BEEN FORCED TO USE THE DOOR MANUALLY FOR SAFETY REASONS AND, AS IT'S NOW OUT OF ALIGNMENT, THIS IS DIFFICULT TO DO. TOYOTA HAS GIVEN US AN ESTIMATE OF UP TO $3000 FOR REPAIR. THE DOOR MALFUNCTIONS EVERY TIME WE USE IT. CURRENTLY WE ARE NOT USING IT AND ARE WAITING TO SEE IF A RECALL WILL BE ISSUED AS WE SEE A NUMBER OF CONCERNS WITH SIENNA DOORS BASED ON A WEB SEARCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10301963January 22, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE
2006 TOYOTA SIENNA POWER SLIDING DOOR JAMMED (PARTIALLY OPEN). WAS UNABLE TO MOVE DOOR EITHER DIRECTION. POWER DOOR DISABLE SWITCH DID NOT RELEASE DOOR. HAD TO DRIVE CAR WITH DOOR PARTIALLY OPEN. FORTUNATELY THIS WAS IN A PARKING LOT AND NOT DURING AN EMERGENCY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10301705January 21, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
THE POWER SLIDING DOORS ON THE 2004 SIENNA FAIL EARLY, CAUSING SAFETY AND USABILITY ISSUES. THE POWER DOOR CABLE WEARS OUT EARLY DUE TO FAULTY COATING ON HE CABLE, FAULTY HINGES AND DOOR FREEZING. ONCE THE CABLE SNAPS, THE DOOR CAN SLIDE OPEN UPON ACCELERATION. DISABLING THE POWER FEATURE ALLOWS THE DOOR TO BE USED, BUT FALSELY CAUSES THE VEHICLE TO REGISTER THE DOOR AS CLOSED WHEN IT IS OPEN, ALLOWING THE CAR TO BE PUT IN GEAR AND DRIVEN WITHOUT THE DOOR PROPERLY LATCHED CLOSED. LOOSE PARTS FROM THE SNAPPED CABLE AND TORN CABLE JACKET EASILY LODGE IN THE WORKING MECHANISM, MAKING THE DOOR BEHAVE INCONSISTENTLY - SOMETIMES LATCHING, SOMETIMES NOT. WHEN NOT LATCHED, THE DOOR EASILY SLIDES FORWARD OR BACK IF THE VEHICLE IS PARKED ON A HILL, POTENTIALLY CAUSING INJURY. IN ADDITION, THE DOORS FREEZE CLOSED IN MODERATELY COLD (25 F) TEMPERATURES, CAUSING THEM TO OPEN PARTIALLY (A FEW MILLIMETERS). THIS CAUSES EXTRA STRAIN AND WEAR ON THE POWER DOOR CABLES AND CAN CAUSE THE VEHICLE TO REGISTER AN OPEN DOOR. IF THE DOOR IS LEFT IN THIS CONDITION, IT CAN MASK OTHER DOORS ACTUALLY BEING OPENED WHILE THE VEHICLE IS MOVING. THE PARTIAL OPENING ALSO CAUSES A MISALIGNMENT OF THE LOCKING MECHANISM, MAKING IT VERY DIFFICULT TO OPEN THE DOOR TO CORRECT THE PARTIAL OPENING. THE DOOR REPAIR WAS QUOTED BY MULTIPLE DEALERS AT MORE THAN $3000. A TSB (0085-09) IN EARLY 2009 OFFERED AN ALTERNATE METHOD OF REPAIR, BUT THE COST IS STILL MORE THAN $1700 PER DOOR. DEALERSHIPS HAVE BEEN UNWILLING TO PROVIDE THE PART TO NON-DEALER MECHANIC'S SHOP. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10301736January 21, 2010
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS 2004 TOYOTA SIENNA. SHE STATED THAT WHILE DRIVING 10 MPH WHEN SHE MADE RIGHT TURNS, THE OPEN DOOR LIGHT ILLUMINATED FOR THE LEFT REAR SLIDING DOOR. THE WEEK AFTER THE LIGHT ILLUMINATED SHE WAS UNABLE TO LATCH THE DOOR SHUT. SHE TOOK THE VEHICLE TO THE DEALER AND THE DEALER DIAGNOSIS LOCATED THE FAILURE AS THE BOLTS AND FOUND THAT TWO OF THEM WERE PULLED THROUGH THE METAL SHEET AND THE THIRD BOLT WAS LOOSE. THE DEALER STATED THAT SHE NEEDED TO TAKE THE VEHICLE TO A BODY SHOP. THE MANUFACTURER STATED THERE WERE NO RELATED RECALLS AND THAT THERE WAS NOTHING THAT THEY COULD DO TO ASSIST HER. REPORT 1001129940 WAS FILED WITH THE MANUFACTURER. THE VEHICLE WILL BE REPAIRED. THE CURRENT AND THE FAILURE MILEAGES WERE 75,319. UPDATED 02/01/10 *BF UPDATED 02/02/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10301738January 21, 2010
STRUCTURE:BODY
WE HAVE A 2006 TOYOTA SIENNA WITH DUAL AUTOMATIC SLIDING DOORS. ABOUT 6 MONTHS AGO, THE PASSENGER SIDE DOOR WOULD SCRAP, AND NEEDED TO BE CLOSED MANUALLY. WE TOOK IT INTO THE DEALER, AS IT WAS SCRATCHING THE PAINT, IT COST US ALMOST $800 TO REPLACE THE HINGE. THIS WEEK THE OTHERSIDE IS STARTING TO DO THE SAME THING. I HAVE CHECKED OTHER SOURCES AND HAVE FOUND THAT THIS IS A SYSTEMIC PROBLEM WITH THESE MODELS AND THAT IT CLEARLY PRESENTS A DANGER TO PASSENGERS INCLUDING CHILDREN WHO ARE OFTEN PASSENGERS IN MINIVANS. THE PROBLEM ITSELF APPEARS TO BE CAUSED BY POOR DESIGN. TOYOTA HAS HAD OTHER RECALL PROBLEMS WITH IT'S DOOR DESIGNS AND THIS APPEARS TO BE ANOTHER ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10301757January 21, 2010
STRUCTURE:BODY
WITH MY 2005 TOYOTA SIENNA XLE FWD 1. THE POWER SLIDING DOORS IN BOTH DRIVER'S AND PASSENGER'S SIDE WON'T CLOSE FULLY. 2. FROM SOME 6 MONTH AGO, ONCE IN A WHILE(ROUGHLY MONTHLY) THE DOORS WON'T CLOSE FULLY AND NOW THE CABLE OF ONE DOOR SNAPPED AND THE DOOR IS NOT OPENING. 3. WHEN THE DOOR IS NOT CLOSING FULLY, I HAD TO HELP THE DOOR CLOSE FULLY. BUT NOW PASSENGER SIDE DOOR IS NOT OPENING SO THAT I LOCKED THAT DOOR WITHOUT USING IT. AND I HAVE TO OPEN THE OTHER SIDE DOOR FOR MY KIDS TO GET IN AND OUT TO THE ROAD SIDE AND IT MAKES ME FEEL UNCOMFORTABLE SOMETIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10301657January 20, 2010
STRUCTURE:BODY
SLIDING SIDE DOORS FREEZE SHUT AND CAN NOT BE OPENED WHEN TEMPERATURE DROPS BELOW FREEZING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10300304January 19, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
GENERAL WARE LEAD TO THE DRIVERS SIDE AUTOMATIC SLIDING DOOR ON MY 2005 TOYOTA SIENNA IS FAILING TO OPEN OR CLOSE WITHOUT ASSISTANCE. I AM CONCERNED IT WILL BIND OR BREAK PREVENTING ME FROM CLOSING THE DOOR. I AM NOT THE FIRST HAVE THIS ISSUE AND FEEL IT REQUIRES SOME ATTENTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10300066January 17, 2010
STRUCTURE
DRIVER SIDE AUTOMATIC SLIDING DOOR CABLE BROKE. THE DOOR HAS TO BE OPENED AND CLOSED MANUALLY. SIENNA IS NO LONGER UNDER THE SECRET WARRANTY AND TOYOTA WANTS TO CHARGE ME $3000 FOR THE REPAIR. ALSO DOOR WOULD FREEZE EASILY DURING WINTER TIME AND BECOMES VERY HARD TO OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10300079January 17, 2010
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
WE HAVE A 2005 TOYOTA SIENNA WITH ALL WHEEL DRIVE (AWD) AND RUN-FLAT TIRES. THE RIGHT REAR TIRE DISINTEGRATED WHILE ON I80 AT FREEWAY SPEED. THERE WAS NO WARNING BY THE TIRE PRESSURE MONITORING SYSTEM, BEFORE OR AFTER THE TIRE FAILURE. I NOTICED A VIBRATION EARLIER IN THE DAY AND NOW SUSPECT THE TIRE HAD BEEN FLAT FOR SOME MILES. THIS WAS OUR SECOND INSTANCE OF A FAILURE OF A RUN-FLAT TIRE, BUT IN THE CASE OF THE LEFT FRONT TIRE, THE WARNING LIGHT DID COME ON. IN BOTH CASES, IT WAS NECESSARY TO REPLACE ALL 4 TIRES DUE TO THE AWD. IN BOTH CASES AN ALIGNMENT HAS ALSO BEEN DONE, WHICH INCLUDES RESETTING THE SPEED SENSORS (TSB PG005-04), AND NO PROBLEMS WERE DETECTED. THIS INDICATES THE SYSTEM IS INADEQUATE TO RELIABLY DETECT A FLAT TIRE AND A CRASH COULD HAVE EASILY RESULTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10300099January 17, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
SLIDING DOORS UNABLE TO BE OPENED IN FREEZING WEATHER. HAD TO PUT VEHICLE INTO WARM GARAGE TO GET DOORS OPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10300003January 16, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
WE HAVE A 2004 SIENNA CE THAT WE BOUGHT NEW. SINCE OWNING THE CAR (IT HAS 125,000 MILES ON IT) THE SLIDING DOORS HAVE FROZEN SHUT WHENEVER THE WEATHER IS COLD. LIVING IN VERMONT, I THOUGHT THAT THIS ISSUE WAS ISOLATED. HOWEVER, WHEN MY SON TRIED TO OPEN THE DOOR AND THE HANDLE SNAPPED OFF BECAUSE THE DOOR WAS FROZEN SHUT ONCE AGAIN, I DECIDED TO CHECK TO SEE IF THERE WERE OTHER COMPLAINTS. YES THERE WERE...MANY. I HAD TO PAY TO HAVE THE HANDLE REPLACED BUT WAS TOLD THAT THE DOOR FREEZING SHUT WAS A TYPICAL COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10300026January 16, 2010
LATCHES/LOCKS/LINKAGES
2005 TOYOTA SIENNA PASSENGER SIDE DOOR HAD TO BE HELD CLOSED BY MY SEVEN YEAR OLD,( BECAUSE OF A LATCH PROBLEM)FROM HIS SCHOOL WHERE MY WIFE PICKED HIM UP, TO OUR HOUSE WHERE WE WERE UNABLE TO SECURE THE DOOR. AFTER A 600.00 BILL BY TOYOTA I SPOKE TO SEVERAL OWNERS OF THE SAME VEHICLE AS WELL AS READ A BUNCH OF BLOGS WHERE IT APPEARS THIS HAS BEEN AN ONGOING ISSUE. HAS THERE EVER BEEN AN INVESTIGATION OF THIS PROBLEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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