Toyota Sienna Complaints

9,048 consumer complaints on file.

#10426285September 19, 2011
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, AIR BAGS
AIR BAG LIGHT BEGAN FLASHING IN MY VAN. CHECKED MANUAL AND WAS ADVISED TO TAKE IMMEDIATELY TO DEALER FOR SERVICE. DEALERSHIP PULLED A B0111 CODE FROM THE VAN. WE WERE ADVISED IT WOULD BE APPROX $4700 FOR REPLACING THE SENSOR IN THE PASSENGER SEAT AIR BAG AND WIRING HARNESS. NEITHER ITEM IS COVERED UNDER WARRANTY AND I WAS RECOMMENDED BY THE DEALERSHIP TO CONTACT MY PRIVATE INSURANCE COMPANY TO COVER THE ITEM. PRIVATE INSURANCE WILL NOT COVER THE ISSUE DUE TO NO DAMAGE TO THE VEHICLE. OUR VAN HAS 56000 MILES AND HAS NEVER BEEN IN AN ACCIDENT (THANK GOODNESS) OR BEEN DAMAGED DUE TO FLOOD, FIRE, OR ANYTHING ELSE. MY WIFE WAS ALSO TOLD OF A TSB BY THE DEALER OUT ON AIR BAGS FOR TOYOTA, BUT OUR SIENNA DID NOT MEET THE CLASSIFICATION OF THE TSB. AFTER RESEARCHING THE PROBLEM WE WERE TOLD THE HIGH COSTS WERE DUE TO EXTENSIVE LABOR FOR REMOVING THE FRONT END OF THE CAR IN ORDER TO REPLACE THE HARNESS. OBVIOUSLY DUE TO NUMBER OF COMPLAINTS ON THIS ISSUE THERE IS A MAJOR PROBLEM WITH THIS HARNESS. THE HARNESS SEEMS TO BE FAILING AT AN ALARMING RATE AND ALL SHORTLY AFTER 50000 MILES. AFTER ALL THE OTHER PROBLEMS TOYOTA HAD WITH SAFETY ISSUES IT WOULD SEEM THAT THIS WOULD BE AN ISSUE THEY WOULD ADDRESS, BUT NO ONE AT TOYOTA IS GIVING IT MUCH ATTENTION. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426352September 19, 2011
ELECTRICAL SYSTEM, STRUCTURE:BODY
POWER SLIDING DOOR CABLE BROKE DUE TO THE FACT IT IS EXPOSED TO THE ELEMENTS OF THE RAIN AND SNOW AND ICE CAUSING THE CABLE TO RUST AND BREAK DOOR WILL NOT OPEN THIS IS A SAFETY ISSUE TOYOTA NEEDS TO ADDRESS THIS ISSUE IF THERE WAS AN ACCIDENT THIS COULD BE DEADLY FOR MY FAMILY IF THEY CAN'T GET OUT!!!!!!! *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425923September 18, 2011
ELECTRICAL SYSTEM
THE TOYOTA SIENNA'S SLIDING DOOR CANNOT OPEN OR CLOSE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425969September 18, 2011
STRUCTURE:BODY:DOOR, UNKNOWN OR OTHER
BOTH OF MY MANUAL SLIDING DOORS ON THIS VEHICLE WILL NOT OPEN FROM EITHER THE INSIDE OR OUTSIDE. I WENT TO TOYOTA OF ON 9/10/11 WITH THE PASSENGER SIDE NOT OPENING-THIS HAS BEEN AN ONGOING PROBLEM FOR YEARS. THEY DENIED BEING ABLE TO FIX IT ON A GOODWILL POLICY DESPITE THE CHRONIC PROBLEMS. BY THE TIME I RETURNED HOME FROM THE DEALERSHIP, THE DRIVER'S SIDE SLIDING DOOR NO LONGER OPENS. NOW I HAVE TO TRANSPORT 6 CHILDREN IN MY VAN AND BOTH SLIDING DOORS WON'T OPEN. THEY HAVE TO ENTER/EXIT FROM THE FRONT SEAT/REAR HATCH-MAJOR SAFETY ISSUE. THE DEALERSHIP WANTS $650 PER DOOR TO FIX THE PROBLEM-$ I DON'T HAVE. I AM FURIOUS AND FRUSTRATED-WILL NEVER BUY TOYOTA AGAIN-WE DIDN'T OPT FOR THE ELECTRIC DOOR SO THAT WE WOULD AVOID DOOR PROBLEMS-NOW WHAT? *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425528September 15, 2011
SEAT BELTS
ON SEPT 14, 2011 WHILE MY SON WAS IN THE SECOND ROW BUCKET SEAT ON THE PASSENGERS SIDE HIS SEAT BELT FAILED. THE FEMALE END OF THE SEAT BELT WHICH IS ANCHORED TO THE FLOOR, SEPARATED FROM THE FLOOR WHILE STILL BUCKLED. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425595September 15, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE SLIDING DOOR CABLE BROKE AND AS A RESULT SHE WAS UNABLE TO CLOSE OR OPEN IT AUTOMATICALLY. AN APPOINTMENT WAS SCHEDULED WITH THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425604September 15, 2011
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
FAILURE OF ELECTRIC SLIDING DOOR CABLE. CABLE THAT PULLS ELECTRIC SLIDING DOOR OPEN RUSTED, FAILED AND SNAPPED IN HALF. FAILED CABLE NOW HANGS OUTSIDE THE VEHICLE (BELOW THE REAR PASSENGER'S SIDE WINDOW) DANGLING FROM THE DOOR TRACK. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425420September 14, 2011
STRUCTURE:BODY:DOOR, STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
POWER SLIDING DOOR CABLE BROKE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425492September 14, 2011
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
SLIDING DOORS ON BOTH SIDES HAVE STOPPED WORKING ELECTRONICALLY. THE DOORS MUST BE FORCED MANUALLY AND THIS IS VERY DIFFICULT. TOYOTA WILL NOT ADDRESS THIS ISSUE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425171September 13, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR DRIVER SIDE SLIDING DOOR SEPARATED FROM THE HINGE, CAUSING THE SIDE GLASS TO FALL INSIDE OF THE VEHICLE AND ONTO A CHILD. THE MANUFACTURER DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE DEALER WAS IN THE PROCESS OF REPAIRING THE VEHICLE. THE FAILURE AND CURRENT MILEAGE WAS 90,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425339September 13, 2011
STRUCTURE:BODY:DOOR
2006 TOYOTA SIENNA SLIDING DOOR FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425024September 12, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE VISIBILITY OF THE HEADLIGHTS WAS NOT PROJECTING FAR ENOUGH. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE DEALER MADE SOME ADJUSTMENTS TO THE HEADLIGHTS BUT TO NO AVAIL. THE CONTACT STATED THAT THE VEHICLE WAS UNSAFE TO DRIVE AT NIGHT. THE FAILURE MILEAGE WAS 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424585September 10, 2011
STRUCTURE:BODY:DOOR
THE PASSENGER SIDE POWER SLIDING DOOR CABLE SNAPPED CAUSING THE POWER DOOR TO FAIL. WE DID NOT REALIZE IT WAS BROKEN AT THE TIME AND THE DOOR DID NOT FULLY CLOSE AND LATCH. OUR 7 YEAR OLD SON WAS IN THE SEAT RIGHT BESIDE THAT DOOR AND WE DROVE 20 MINUTES HOME BEFORE WE REALIZED THE DOOR WAS NOT FULLY SHUT. THIS SEEMS LIKE A SERIOUS SAFETY HAZARD AS A CHILD COULD POTENTIALLY FALL OUT OF A MOVING VEHICLE WITH AN UNSECURED DOOR. THIS SHOULD BE CORRECTED IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424438September 9, 2011
STRUCTURE:BODY
THE RIGHT SIDE AUTOMATIC DOOR WILL NOT ENGAGE WHEN BUTTON IS PUSHED. IT ONLY ENGAGES WHEN HANDLED ARE USED BOTH INSIDE AND OUTSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424325September 8, 2011
AIR BAGS
VAN PRESENTED A FLASHING SRS LIGHT THAT REMAINED FLASHING DURING OPERATION. VEHICLE MANUAL RECOMMENDATION WAS TO TAKE TO DEALER. TOOK VEHICLE TO DEALER 9/6/2011. WAS INFORMED THAT CODE B0111 WAS PULLED DURING ANALYSIS. VEHICLE NEEDS DRIVER SIDE AIRBAG REPLACED AND FLOOR WIRE. ESTIMATED COST $2573.49. WITHOUT REPAIR, AIRBAGS ARE INOPERABLE. TOYOTA ISSUED A TSB (EL001-08) FEBRUARY 27, 2008; HOWEVER, THE TSB DID NOT EXTEND WARRANTY COVERAGE FOR THIS FAILURE. NO RECALL HAS BEEN ISSUED. THIS IS AN APPARENT DEFECT DUE TO THE NUMEROUS COMPLAINTS FOUND ONLINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424279September 8, 2011
STRUCTURE:BODY
POWER REAR HATCH WILL OPEN NORMALLY, BUT WILL RELEASE WHEN IT REACHES THE TOP OF IT'S TRAVEL, ALLOWING THE UNIT TO COME CRASHING DOWN ONTO THE UNSUSPECTING OWNER WHILE THEY ARE TRYING TO RETRIEVE ITEMS FROM THE BACK OF THE VEHICLE. THE TRAPPED OWNER MAY TRY TO FIGHT OFF THE HATCH, BUT THE DRIVE MOTOR CONTINUES TO CLOSE UNTIL CONSIDERABLE RESISTANCE (I.E. SHOULDER) IS USED TO FEND IT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424284September 8, 2011
STEERING
I WAS TRAVELING TO NORTHWEST ARKANSAS ON I 540 ROUNDING LEFT A CURVE AND MY STEERING DID NOT RESPOND UNTIL TURNING IT A HALF OF A TURN MORE ON THE STEERING WHEEL. THE STEERING WHEEL DID NOT RETURN TO CENTER. I FOUND A DOCUMENT ON THE NHTSA ODI ACTION NUMBER PE99-070 INDICATING OTHERS HAVE HAD THIS SIMILAR PROBLEM. I ALMOST WENT OFF THE SIDE OF A MOUNTAIN. I TOOK IT TO A FIRESTONE SHOP AND THE REPLACED LOWER BALL JOINTS, INNER AND OUTER TIE ROD ENDS AND SAID IT WAS "TIGHT". I EXPLAINED THAT I WAS VERY CONCERNED ABOUT RETURNING THROUGH THE MOUNTAINS AND ASKED FOR A THOROUGH CHECK. THEY SAID IT WAS AS GOOD AS NEW AND SHOULD NOT HAVE ANY OTHER PROBLEMS. THE FIRST MAJOR LEFT TURN ON THE WAY HOME HAD THE SAME RESULTS. I TOOK IT TO FIRESTONE IN MY HOMETOWN AND THEY SAID THE RACK AND PINION BUSHINGS WERE DEFECTIVE AND THE RACK AND PINION NEEDED TO BE REPLACED COSTING ME $900. I AM VERY CONCERNED FOR THE SAFETY OF THIS VEHICLE AND IF I HAD NOT BEEN THE ONLY ONE ON THE ROAD WOULD MOST CERTAINLY HAVE CAUSED AN ACCIDENT. I WOULD LIKE THE INVESTIGATION TO BE RE-OPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424291September 8, 2011
STEERING
TL* THE CONTACT OWNS A 2001 TOYOTA SIENNA. THE CONTACT STATED WHILE DRIVING 20 MPH, THE VEHICLE STARTED TO DRIFT FROM SIDE TO SIDE AND SHE WAS UNABLE TO CONTROL THE STEERING WHEEL. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424302September 8, 2011
AIR BAGS
AIRBAG LIGHT IS ON SO I HAD MY VAN LOOKED AT, AT THE DEALERSHIP AND I WAS TOLD I NEED A NEW PASSENGER AIRBAG AND HARNESS. ITS NOT UNDER WARRANTY BECAUSE I HAVE TO MANY MILES ON MY VEHICLE. WHICH THE MILEAGE HAS NOTHING TO DO WITH THE AIRBAGS. ITS A SAFETY ISSUE AND SHOULD BE A RECALL. I'VE NEVER BEEN IN AN ACCIDENT SO I DON'T UNDERSTAND HOW THE AIRBAGS COULD GO BAD. I ALSO HAD ANOTHER MECHANIC LOOK AT MY VAN AND HE TOLD ME THAT A TBS# CAME UP WHICH MEANS THAT MORE THAN 200,000 PEOPLE HAVE HAD THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424805September 7, 2011
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS, STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA. CONSUMER STATES PROBLEM WITH FAILURE OF DOOR CHECK MOUNTING PANEL RESULTING IN BROKEN DOOR WELDS *TGW THE CONSUMER STATED THE DRIVER'S DOOR BEGAN MAKING A POPPING NOISE WHEN IT WAS OPENED. THREE OUT OF SIX DOOR WELDS HAD BROKEN AND THE ONLY EFFECTIVE REPAIR, WAS TO HAVE THE DOOR REPLACED AT A COST OF $2206.23. THE CONSUMER LEARNED THE PROBLEM WAS A RESULT OF AN ENGINEERING FLAW, AND TOYOTA HAD RECOGNIZED THE PROBLEM AND RESPONDED WITH A WARRANTY ENHANCEMENT FOR THE ISSUE. HOWEVER, WITH THE WARRANTY EXTENSION, THE DOOR DID NOT BEGIN TO SHOW SIGNS OF A PROBLEM UNTIL OUTSIDE OF THE EXTENDED WARRANTY PERIOD. TOYOTA WAS WILLING TO PAY 25% TOWARD THE COST OF THE REPAIR; HOWEVER, THE CONSUMER BELIEVED THAT WAS UNSATISFACTORY AND BELIEVED TOYOTA SHOULD COVER THE ENTIRE COST. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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