Toyota Sienna Complaints

9,048 consumer complaints on file.

#10794127November 17, 2015
STEERING
RIGHT SIDE SEAL OF STEERING RACK LEAKS AND IS A OCCURRING PROBLEM ON MANY SIENNA VANS. SEAL MAY POSSIBLY BE DEFECTIVE FROM MANUFACTURER. IF THE LEAK IS NOT DETECTED EARLY, THEN THE POWER STEERING MAY FAIL AND THUS THE VEHICLE WOULD BECOME VERY HARD TO CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794321November 17, 2015
WHEELS
TL* THE CONTACT OWNS A 2009 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE AND THE CONTACT WAS WAITING FOR LONGER THAN A YEAR FOR THE PARTS. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790549November 16, 2015
SERVICE BRAKES, POWER TRAIN, VEHICLE SPEED CONTROL
I PULLED INTO A RELATIVE'S GRAVEL DRIVEWAY WHICH HAS A VERY LARGE PARKING AREA TO THE SIDE. I PULLED UP TO ABOUT TWO FEET FROM THEIR GRASSY AREA, GOT INTO POSITION TO BACK UP INTO A PARKING SPACE, STOPPED, AND PUT MY 2011 SIENNA INTO REVERSE, AND AS SOON AS I GENTLY TOUCHED THE EXCELERATOR TO BEGIN BACKING UP THE VAN SPED FORWARD AT A HIGH RATE OF SPEED CRASHING INTO AND OVER AN 8 INCH RAILROAD TIE THAT HAD A STEELBEAM ON TOP THAT SEPARATED THE DRIVEWAY FROM THEIR YARD. I HAD TO SLAM BOTH FEET ONTO THE BRAKE TO GET IT TO STOP WHICH IT FINALLY DID. I THOUGHT I HAD NOT PUT IT IN REVERSE BUT I LOOKED AT THE GEARSHIFT AND IT WAS INDEED IN REVERSE. I JIGGLED THE GEARSHIFT TO MAKE SURE IT WAS SECURED IN THE SLOT AND IT WAS. I THEN PUT IT IN PARK AND SAT THERE FOR A MINUTE OR TWO TRYING TO GAIN COMPOSURE TRYING TO FIGURE OUT WHAT JUST HAPPENED, I WAS IN SHOCK AS NOTHING LIKE THIS HAS EVER HAPPENED TO ME BEFORE. AFTER THAT MINUTE OR TWO I DECIDED I COULDN'T LET THE VEHICLE SIT THERE AND NEEDED TO MOVE IT. SCARED, BUT I PUT IT IN REVERSE AGAIN, READY TO POUNCE ON THE BRAKES WITH BOTH FEET AND BARELY TOUCHING THE EXCELERATOR I STARTED MOVING IN REVERSE. IT WAS WORKING FINE THEN. I THEN GOT OUT TO CHECK FOR DAMAGE AND THE BUMPER ON THE DRIVER'S SIDE WAS DAMAGED FROM THE IMPACT. THE AIRBAG DID NOT DEPLOY, I WAS NOT HURT HOWEVER HAD ANY OF MY RELATIVES BEEN IN THAT AREA AT THAT MOMENT IT COULD'VE RESULTED IN AN INJURY OR FATALITY. I REPORTED WHAT HAPPENED TO THE LOCAL DEALERSHIP WHERE I BOUGHT IT AND THEN TO TOYOTA USA AS INSTRUCTED IN THE HANDBOOK. NOW I'M REPORTING IT HERE. AM AWAITING CONTACT SUPPOSEDLY WITHIN THE NEXT DAY OR SO TO SEE WHAT TOYOTA INTENDS TO DO WITH THE SIENNA. I WILL NOT DRIVE AGAIN IT UNTIL THE REASON FOR THIS DEFECT IS FOUND AND FIXED AND DAMAGES REPAIRED. THE OUTCOME WILL DECIDE WHETHER I WILL EVER BE A TOYOTA CUSTOMER AGAIN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10790372November 14, 2015
STRUCTURE:BODY
WHEN OPENING DRIVER SIDE DOOR, 2 LOUD CLICKING/POPPING NOISES OCCUR. FROM WHAT I HAVE GATHERED, IT IS A FAULTY DOOR CHECK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790133November 13, 2015
STRUCTURE:BODY
PASSENGER FRONT DOOR MAKES LOUD POPPING/CRACKING NOISES WHENEVER OPENED OR CLOSED. IT SOUNDS LIKE THE DOOR WILL FALL OFF. I FILED A NHTSA COMPLAINT ABOUT THIS SAME PROBLEM IN 2014. IN 2012-2013 THE DOOR HAD THE SAME PROBLEM, AND IT WAS REPAIRED BY A BODY SHOP. THEY RE-WELDED IT. THE SHOP RE-WELDED THIS - AGAIN. NOW THE DOOR HAS BEEN REPAIRED TWICE. MY DRIVER'S SIDE DOOR WELD WAS FIXED UNDER WARRANTY AT 32,00 MILES. TOYOTA ISSUED A WARRANTY COVERAGE ENHANCEMENT FOR THIS (THE "DOOR CHECK MOUNTING PANEL," POL07-04, ISSUED 10/22/07), WHICH EXTENDS UP TO 5 YEARS OR 100,000 MILES. MY VEHICLE WAS NOT COVERED FOR THE PASSENGER SIDE WELDS BECAUSE IT WAS PAST 100,00 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790127November 13, 2015
ELECTRICAL SYSTEM
DRIVER'S SIDE POWER WINDOW STOPPED WORKING. MILEAGE APPROX. 126,123. TOYOTA DEALER SAID WINDOW REGULATOR ASSEMBLY AND MOTOR NEEDED TO BE REPLACED. I SPECIFICALLY ASKED IF THE MASTER POWER WINDOW SWITCH WAS INVOLVED, BECAUSE TOYOTA JUST SENT OUT RECALL 15V689000 SAYING THE MASTER POWER WINDOW SWITCH IN SOME TOYOTA VEHICLES COULD MELT OR OVERHEAT. TOYOTA ASSURED ME THAT NO, THE SWITCH WAS NOT INVOLVED. I TOOK THE VAN TO ANOTHER SHOP FOR REPAIR. THEY REPLACED THE WINDOW REGULATOR ASSEMBLY AND MOTOR, AS PER TOYOTA DIAGNOSIS. THE WINDOW STILL DID NOT WORK! AND WHEN THE MASTER SWITCH WAS DEPRESSED, THE CONTROL PANEL BEGAN TO VISIBLY SMOKE! TO FURTHER TEST, THE SHOP SUPPLIED SEPARATE POWER TO MY ORIGINAL WINDOW REGULATOR ASSEMBLY AND MOTOR - AND THEY WORKED FINE. THE SHOP THEN RE-INSTALLED MY ORIGINAL WINDOW REGULATOR ASSEMBLY AND MOTOR, AND REPLACED THE MASTER SWITCH. THE WINDOW NOW WORKS. TOYOTA CLEARLY MISSED THE BOAT ON THIS ONE. THE SWITCH FAILED AND THE FACT THAT IT VISIBLY SMOKED MEANS THAT IT DOES, INDEED, FALL UNDER THE RECALL. THIS REPAIR SHOULD BE COVERED OR REIMBURSED UNDER THE TOYOTA RECALL. AND YES, THE SIENNA IS AFFECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789865November 11, 2015
SERVICE BRAKES, VEHICLE SPEED CONTROL
THIS AFTERNOON I ENTERED THE HIGHWAY AND WAS GOING ABOUT 60-65 MPH WHEN MY CAR SUDDENLY STARTED ACCELERATING ON ITS OWN, I REPEATEDLY DEPRESSED THE BRAKE, EVEN STANDING ON IT IN AN ATTEMPT TO SLOW THE CAR. THE CAR WAS MAKING A REVVING SOUND AND THE BRAKES WERE DOING NOTHING TO SLOW THE CAR, IT JUST KEPT ACCELERATING. FINALLY, THE BRAKES SEEMED TO ENGAGE, THE REVVING STOPPED, AND THE CAR SEEMED NORMAL AGAIN. I PULLED OFF THE HIGHWAY AND CALLED AAA TO HAVE THE CAR TOWED TO MECHANIC. CAR HAS ABOUT 105,000 MILES ON IT AND IT'S BEEN VERY RELIABLE UP UNTIL NOW. I WILL REPORT TO TOYOTA AND I WILL NOT DRIVE THIS CAR AGAIN, MUCH LESS LET MY CHILDREN RIDE IN IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789483November 10, 2015
STEERING, WHEELS
DEVELOPER TESTING
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10789493November 10, 2015
AIR BAGS, SERVICE BRAKES, ENGINE
TESTING
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10789498November 10, 2015
AIR BAGS, SERVICE BRAKES, ENGINE
TESTING
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10789418November 9, 2015
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE POWER SLIDING DOOR STOPPED WORKING.. UPON CLOSE NOTICE, IT LOOKS LIKE THE CABLE IS BROKEN. I AM SURPRISED TO SEE THIS ISSUE ON MY 2011 MODEL SIENNA XLE ALL WHEEL DRIVE. IT LOOKS LIKE THERE WAS A RECALL RELATED TO THIS ISSUE IN THE PREVIOUS GENERATION AS SHOWN IN THIS LINK. HTTP://MEDIA.FIXED-OPS.COM/TOY_CAMPAIGNS/CSP-ZTS.PDF. IT SEEMS LIKE THE EXTENDED WARRANTY COVERS MODELS FROM 2007 TO 2010... BUT MY CAR IS A 2011 YEAR MODEL PURCHASED DURING 2010.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789007November 7, 2015
STRUCTURE:BODY
I HAVE BROUGHT THE SIENNA INTO TOYOTA ON 3 SEPARATE OCCASIONS, AS IT WAS CLUNKING WHEN IT CLOSED. I WAS TOLD THERE WAS NOTHING WRONG WITH IT EACH TIME, BUT THE LIFTGATE WAS CLEARLY NOT ALIGNED. WATER IS NOW COMING THROUGH THE TOP OF THE LIFT GATE. I DID BACK UP INTO A TREE, AND HAD DAMAGE TO THE BACK QUARTER PANEL AND IT WAS REPAIRED BY A BODY SHOP. TOYOTA IS STATING THAT THIS CAUSED THE LIFTGATE TO BE MISALIGNED AND THAT IS CAUSING THE WATER TO COME THROUGH THE LIFTGATE. HOWEVER, IT WAS NOT UNTIL I RAN THE MINIVAN THROUGH A TOUCH FREE CARWASH AND WATER WAS APPLIED UNDER PRESSURE THAT I NOTICED THE WATER COMING IN. MY COMPLAINT IS I BELIEVE THAT IF THE LIFTGATE COULD BE MISALIGNED BY QUARTER PANEL DAMAGE, WHAT WOULD HAPPEN UNDER EXTREME STRESS OF A CAR ACCIDENT. I DO BELIEVE THE DEALERSHIP IS AVOIDING REALIGNING THE LIFT GATE, BUT I AM ALSO CONCERNED ABOUT THE OVERALL SAFETY OF THE VEHICLE IN THE EVENT OF AN ACCIDENT. ALSO, THE ORIGINAL TIRES THAT CAME ON THE VEHICLE WORE VERY EARLY. I REPLACED ALL 4 TIRES AT TOYOTA BECAUSE WE WERE TAKING THE VEHICLE ON A FAMILY TRIP. I WAS LOOKING THROUGH THE OWNERS MANUAL AND NOTICED THAT THE ORIGINAL TIRES WERE TO HAVE A 6 YEAR WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789011November 7, 2015
STRUCTURE:BODY
I HAVE BROUGHT THE SIENNA INTO TOYOTA ON 3 SEPARATE OCCASIONS, AS THERE WAS CLUNKING WHEN THE LIFT GATE CLOSED. I WAS TOLD THERE WAS NOTHING WRONG WITH IT EACH TIME, BUT THE LIFTGATE WAS AND IS CLEARLY NOT ALIGNED. WATER IS NOW COMING THROUGH THE TOP OF THE LIFT GATE. I DID BACK UP INTO A TREE, AND HAD DAMAGE TO THE BACK QUARTER PANEL AND IT WAS REPAIRED BY A BODY SHOP. TOYOTA IS STATING THAT THIS CAUSED THE LIFTGATE TO BE MISALIGNED AND THAT IS CAUSING THE WATER TO COME THROUGH THE LIFTGATE. MY COMPLAINT IS I BELIEVE THAT DEALERSHIP IS AVOIDING REALIGNING THE LIFT GATE. I ORIGINALLY BROUGHT THIS IN UNDER THE MANUFACTURER WARRANTY AND I HAVE AN EXTENDED WARRANTY. THERE WAS NO VEHICLE DAMAGE TO THE VAN UPON INITIAL VISIT. AT THIS POINT, IF THE LIFTGATE IS NOT REALIGNED AND FIXED PROPERLY AND WATER CONTINUES TO COME IN, IT WILL EVENTUALLY DESTROY THE MECHANISM THAT IS USED FOR THE AUTO OPEN AND CLOSE. IN ADDITION, I AM ALSO CONCERNED ABOUT THE OVERALL SAFETY OF THE VEHICLE IN THE EVENT OF AN ACCIDENT, IF WHAT TOYOTA STATES IS TRUE (THE LIFTGATE CAN BE MISALIGNED BY QUARTER PANEL DAMAGE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788961November 6, 2015
STRUCTURE:BODY
POWER SLIDING DOOR ON DRIVER SIDE FAILED WHEN I TRIED TO OPEN THE DOOR WHILE THE VEHICLE WAS PARKED. DEALER CHARGED $1100 TO REPAIR. TOYOTA HAS ISSUED A WARRANT EXTENSION TO COVER THIS REPAIR; HOWEVER, THE EXTENSION HAS AN ARBITRARILY IMPOSED MILEAGE LIMITATION. THIS IS A DESIGN OR MATERIAL DEFECT THAT CAN EFFECT THE SAFETY OF PASSENGERS. THERE SHOULD BE A SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788570November 5, 2015
STRUCTURE:BODY
MY PASSENGER SIDE SLIDING DOOR MAKE A "CRACK" SOUND AND NOW I CAN NOT OPEN IT. I TOOK IT TO THE DEALER AND SHOWED THEM THE CSP NO POL12-02 BY TOYOTA AND THEY SAID THAT MY VIN NUMBER WASN'T ON IT EVEN THOUGHT IT LOOKS TO BE A LATCH PROBLEM. I ASKED THEM TO MAKE IT SO THAT I CAN OPEN AND CLOSE IT MANUALLY AND THEY SAID THEY COULDN'T DO IT UNLESS I PAY THEM TO OPEN UP THE DOOR. THIS IS A SAFETY ISSUE WHERE I HAVE TWO KIDS IN THE BACK SEAT. THESES DOORS IF THE AUTOMATIC MECHANICS ARE BROKEN, THEY NEED TO MAKE IT SO THAT IT CAN BE OPENED MANUALLY WITHOUT THE COSTUMER HAVING TO PAY FOR IT. THIS IS RIDICULOUS HOW TOYOTA CAN'T JUST MAKE A DOOR TO OPEN AND CLOSE. NOW I HAVE TO DRIVE MY KIDS WITH ONE DOOR THAT SOMETIME COMES OPEN WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788581November 5, 2015
WHEELS
TL* THE CONTACT OWNS A 2009 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788201November 4, 2015
STRUCTURE:BODY, SEAT BELTS
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED A FRACTURE ACROSS THE DASHBOARD. IN ADDITION, THE CONTACT STATED THAT FRONT PASSENGER SIDE SEAT BELT FAILED TO REMAIN BUCKLED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT A ROLLER NEEDED TO BE REPLACED. THE DASHBOARD FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 89,000. UPDATED 1/19/16 LN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788278November 4, 2015
ENGINE, UNKNOWN OR OTHER
WHEN NEGOTIATING MOVING INTO TRAFFIC AT SLOW SPEEDS, WHEN A SMALL AMOUNT OF ACCELERATOR MOVEMENT IS MADE THE VEHICLE RAPIDLY ACCELERATES MAKING IT NECESSARY TO QUICKLY APPLY THE BRAKES TO AVOID COLLISION. THE VEHICLE WAS PURCHASED USED FROM A DEALER AND THERE WAS A RECALL BULLETIN (TECH SERVICE BULLETIN ISSUED 11/7/2003 FOR 04-05 SIENNA BULLETIN NO TC007-03 OUT ON THE ENGINE CONTROL MODULE. WHEN POINTED OUT TO THE DEALER THEY SIMPLY STATED THAT THAT RECALL WAS ONLY AVAILABLE TO THE ORIGINAL PURCHASER AND THEN ONLY IF REPORTED WITHIN THE FIRST THREE MONTHS AFTER PURCHASE. WAS TOLD BY TWO DEALERS THAT THE RECALL DID NOT APPLY TO OUR VEHICLE AND LATER THAT A RECALL WAS NOT ISSUED FOR THAT PROBLEM. ( I HAVE A COPY OF THE ORIGIONAL RECALL NOTICE STATING THE ABOVE PROBLEM)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788484November 4, 2015
UNKNOWN OR OTHER
2007 TOYOTA SIENNA- BOTH SLIDING DOOR NOT FUNCTIONING . THEY GET STUCK. SINCE 2014 WE ARE HAVING THIS PROBLEM. IN THE BEGINNING IT WAS ONLY LEFT SIDE SLIDING DOOR. WHEN YOU OPEN THE DOOR IT OPEN. HOWEVER IF TRY TO CLOSE IT DOESN'T CLOSE AND IT IS STUCK . AFTER SEVERAL ATTEMPTS IT CLOSE. FEW MONTHS AGO I TOOK TO A DEALER BUT THEY DIDN'T CHECK THAT AND CHECK SOME THING ELSE. WHEN YOU GO TO THE DEALER THEY TOOK WHOLE DAY TO CHECK YOUR CAR. ANY WAY RECENTLY MY RIGHT SIDE SLIDING DOOR ALSO STOP WORKING. IN ADDITION, I THINK MY BACK DOOR ALSO NOT FUNCTIONING PROPERLY. I AM PLANNING TO TAKE THIS TO A DEALER. I HOPE THEY WILL FIX IT WITHOUT ANY CHARGE. IT IS NOT OUR FAULT. I AM SURE IT IS A MECHANICAL PROBLEM IN THE DOOR LOCK SYSTEM. I BOUGHT THIS CAR FOR MY KIDS SCHOOL. IT IS EASIER TO PICK UP AND DROP THEM IN SCHOOL WITH AUTO SLIDING DOOR. NOW IT DOESN'T WORK AND IT REALLY SUCKS AND VERY ANNOYING I HAVE TO GET OUT OF MY CAR EVERY TIME WHEN I WANT TO PICK UP OR DROP OFF MY KIDS. THEY CAN'T CLOSE THE DOOR.NEXT TIME I WILL THINK TWICE BEFORE I BUY AGAIN THIS CAR .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788148November 3, 2015
AIR BAGS
2005 SIENNA, SRS AIRBAG LIGHT CAME ON WHILE DRIVING. VEHICLE HAS NOT BEEN INVOLVED IN A CRASH. CONNECTORS WERE CHECKED AND WERE SECURE. RAN SCAN ON SRS WITH INNOVA 3150 AND RECEIVED ERROR CODE B0101 "OPEN IN D SQUIB CIRCUIT". AFTER RESEARCHING ONLINE, IT SEEMS TO BE A COMMON PROBLEM IN THE 2005 AND 2006 MODELS. THERE SHOULD BE A RECALL. SOME DEALERS JUST WANT TO REPLACE THE ENTIRE AIRBAG SYSTEM, WHICH IS AN EXPENSIVE SOLUTION. THIS IS A HUGE SAFETY CONCERN FOR TOYOTA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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