Toyota Sienna Complaints

9,048 consumer complaints on file.

#10893519August 5, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893161August 4, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893234August 4, 2016
ELECTRONIC STABILITY CONTROL (ESC)
THE VEHICLE STABILITY CONTROL (VSC) SYSTEM UNEXPECTEDLY ENGAGED MULTIPLE TIMES WHILE DRIVING AT A SAFE SPEED ON A DRY, PAVED, WINDING ROAD. THIS HAPPENED 10 - 15 TIMES DURING A 1 HOUR PERIOD, USUALLY WHILE DRIVING AT A SPEED OF 20 TO 40 MPH IN A RIGHT HAND CURVE. EACH TIME THE PROBLEM HAPPENED, THE BRAKES SUDDENLY AND AUTOMATICALLY ENGAGED HARD, CAUSING A NEAR LOSS OF CONTROL. THIS WAS ACCOMPANIED BY THE SKID INDICATOR LIGHT BLINKING AND A LOUD BEEPING SOUND. THE SERVICE REPRESENTATIVE AT THE TOYOTA DEALERSHIP STATED THAT A WORN RACK AND PINION IS CAUSING THE VSC SYSTEM TO INCORRECTLY DETECT THAT THE VEHICLE IS IN A SKID, SO THE SYSTEM IS APPLYING THE BRAKES IN AN ATTEMPT TO REGAIN CONTROL. IF THIS ISSUE HAD HAPPENED AT A HIGHER SPEED OR WHILE BEING FOLLOWED CLOSELY BY ANOTHER VEHICLE, I HAVE NO DOUBT THAT IT WOULD HAVE CAUSED AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892586August 2, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892335August 2, 2016
UNKNOWN OR OTHER
THE PASSENGER SLIDING DOOR'S PULLEY CABLE SNAPPED WHILE PERFORMING A ROUTING AUTOMATED DOOR OPENING OPERATION. THERE WHERE SOME GRINDING NOISES WHILE THE DOOR ATTEMPTED TO OPEN. THE VEHICLE WAS PARKED ON A LEVEL SURFACE. UPON INSPECTION OF FINDING OUT WHAT HAPPENED, THE BRAIDED CABLE APPEARED FAULTY AND WAS CORRODED. MEANWHILE THE LOSS IN TENSION RESULTED IN LOOSE CABLE PREVENTING THE DOOR FROM OPENING AND CLOSING PROPERLY. THE CABLE WAS THEN CUT BUT THE EXCESS CABLE IS HANGING OUT OF THE VEHICLE. THE DOOR IS NOW OPENED MANUALLY BUT IT IS HAVING DIFFICULTY HOLDING ITSELF WHEN OPENED. I DO HAVE THREE YOUNG CHILDREN UNDER THE AGE OF 7 WHO FREQUENTLY USE THESE DOORS. MY CONCERN IS THAT THE DOOR OPENING IS NOT WAS I PURCHASED/EXPECT AND SECOND THE COST OF REPAIR IS VERY HIGH ($1200-$2500) WHEN HEARING THIS ISSUE HAS BECOME MORE FREQUENT IN THE LAST TWO YEARS AS THESE VEHICLES ARE SURPASSING THEIR WARRANTY EXPECTANCY. I DO NOT HAVE ANY PHOTOS BUT STILL HAVE THE FAULTY CABLE IF PICTURES ARE REQUESTED AT A LATER TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892107August 1, 2016
AIR BAGS
RECALL # 16V340 RECALL DATE: MAY 23, 2016 MANUFACTURER RECALL NUMBER: G1P MANUFACTURER RECALL NUMBER: STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE IS A BUYBACK PROGRAM AN OPTION AT THIS POINT? WE CAN'T USE OUR FRONT SEAT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892091August 1, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892089August 1, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 45 MPH, THE STEERING WHEEL VIBRATED VIOLENTLY. THE CONTACT HAD TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. WHILE THE VEHICLE WAS ON THE LIFT, IT WAS NOTICED THAT THE PASSENGER SIDE AXLE WAS LEAKING. THE FAILURE OCCURRED FOR THE PAST SIX MONTHS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892283August 1, 2016
WHEELS
CORROSION ON OEM 17' ALUMINUM WHEEL RIMS CAUSED AIR TO SLOWLY LEAK OUT BETWEEN RIM & TIRE. LEAKING OCCURRED OVER SEVERAL DAYS WHILE VEHICLE WAS PARKED OR BEING DRIVEN. TIRES WERE RE-MOUNTED THREE TIMES TO CORRECT PROBLEM. TIRE SHOP HAD TO CLEAN & THEN POLISH RIM MATING SURFACE TO REMOVE CORROSION TO GET TIRES TO SEAT & HOLD AIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891522July 29, 2016
SEAT BELTS
FRONT PASSENGER SIDE SEAT BELT JAMMED AND WON'T RETRACT. IT HAPPENS SO OFTEN EVEN AFTER DE-ASSEMBLED IT AND PUT BACK TOGETHER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891491July 28, 2016
ELECTRICAL SYSTEM
WHILE TRAVELING, OUR 2015 AWD TOYOTA SIENNA WITH 8K MILES CAUGHT FIRE AND WAS A TOTAL LOSS. THE VEHICLE WAS TRAVELING 45 MPH ON RT 102 NORTH IN SOUTHWEST HARBOR, ME BY THE ECHO LAKE NATIONAL PARK ENTRANCE, WHEN WE NOTICED WHITE/BROWN SMOKE IN THE REAR VIEW MIRROR. WE HAD ONLY BEEN ON THE ROAD FOR ABOUT 5 MINUTES. WE PULLED OVER AND TURNED THE CAR OFF. WHEN THE CAR CAME TO A STOP, BLACK SMOKE CAME INTO THE CABIN AND EVERYONE EVACUATED. DURING THE EVACUATION, WE NOTICED FLAMES COMING FROM THE FRONT ENGINE COMPARTMENT AS WELL AS THE UNDERSIDE OF THE VEHICLE. BY THE TIME THE SOUTHWEST HARBOR POLICE AND FIRE REACHED US, THE VEHICLE WAS COMPLETELY ENGULFED IN FLAMES. THE VEHICLE HAD BEEN DRIVING WELL THE ENTIRE TRIP. THE VEHICLE HAD BEEN SERVICED ONCE AT 5K MILES. IT IS UNKNOWN EXACTLY WHAT CAUSED THE FIRE. WE'VE FILED AN INSURANCE CLAIM WITH ARBELLA INSURANCE. THE CLAIM NUMBER IS 033734081. ALSO THE NATIONAL PARK SERVICE RANGER [XXX] FILED A REPORT [XXX] ABOUT THE INCIDENT. VIDEO OF FIRE TAKEN BY SOUTHWEST HARBOR FIRE DEPT HTTPS://WWW.FACEBOOK.COM/161511330824/VIDEOS/10153605854980825/ INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10891493July 28, 2016
AIR BAGS
TAKATA RECALL I WAS RECENTLY INFORMED OF MY VEHICLE'S INVOLVEMENT IN THIS RECALL. WHEN I CONTACTED THE TOYOTA DEALERSHIP TO HAVE THE VEHICLE REPAIRED I WAS TOLD THAT THEY WOULD NOT BE ABLE TO COMPLETE THE REPAIR UNTIL 4 MONTHS TO 18 MONTHS FROM NOW. THEY SUGGESTED THAT UNTIL THEN WE JUST NOT USE OUR FRONT PASSENGER SEAT. THEY HAVE OFFERED NO OTHER SOLUTION TO THIS ISSUE. IT IS MY UNDERSTANDING THAT THEY HAVE 60 DAYS TO PROVIDE A REMEDY SO I WOULD LIKE TO KNOW WHAT RIGHTS I HAVE AS A CONSUMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889158July 27, 2016
STRUCTURE:BODY, UNKNOWN OR OTHER
DRIVING ON THE HIGHWAY 70 MPH, MY SIDE REAR WINDOW BLEW OUT .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888796July 26, 2016
POWER TRAIN
I WAS DRIVING MY HUSBAND TO WORK, WHEN WE PULLED INTO HIS WORK, ALL OF A SUDDEN I HAD SMOKE COMING FROM UNDER MY HOOD. WE SHUT THE VEHICLE OFF, I HAD OIL EVERYWHERE. WE COULDN'T TELL WHERE THE LEAK WAS. I HAD THE VEHICLE TOWED HOME AND THEN TO ELK GROVE TOYOTA. WELL IT TURNS OUT THAT THE OIL COOLER LINE BROKE. THIS IS A DESIGN FLAW IN 2007 TO 2010 TOYOTA SIENNA'S. THERE ARE TECHNICIAL SERVICE BULLETINS BUT NO RECALLS. I HAD TO RENT A VEHICLE BEFORE I COULD EVEN GET IT TO A DEALERSHIP. THAT BILL WAS $365. THIS IS MY ONLY VEHICLE. THE FIRST TIME EVER BUYING A TOYOTA. I RESEARCHED FOR 4 MONTHS BEFORE I BOUGHT THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888308July 25, 2016
STRUCTURE:BODY
PASSENGER SLIDE DOOR CABLE SNAPPED WHEN CLOSING THE DOOR. IT SNAPPED NEAR THE END OF THE GROVE WHERE THE DOOR SLIDES ON TO. THE OTHER END OF THE CABLE WHICH PULLS THE DOOR TO THE CLOSE POSITION IS NOT GOING IN SO THE SLIDING DOOR HAD TO BE FORCED TO BE CLOSED. EVENTUALLY, THIS CABLE WAS WINDED BACK INTO THE DOOR. HOWEVER, WITH THE OTHER END SNAPPED, THIS END WOULD NOT BE RELEASED FROM THE MOTOR AFTER A FEW TIMES OF OPENING AND CLOSING THE DOOR MANUALLY. THIS HAD CAUSED THE DOOR TO BE FULLY SHUT AND CLOSED. A FEW MORE PULLS ON THE DOOR HANDLE FROM THE OUTSIDE EVENTUALLY MADE A FEW BIG BANGS. THESE BANGS WERE A RESULT OF THE MOTOR PULLING THE REMAINING ATTACHED CABLE END TO SNAP AS WELL. NOW BOTH END OF THE CABLES ARE INSIDE THE DOOR/MOTOR. TOYOTA HAS A WARRANTY ENHANCEMENT IN REGARDS TO THIS DOOR ISSUE. HOWEVER, IT ONLY COVERS YEAR 2007 TO 2007. MINE IS A 2009. I SEE PLENTY OF PEOPLE POSTING ONLINE ABOUT THEIR 2008 AND 2009 SIENNA'S HAVING THIS SAME SLIDING DOOR CABLE ISSUE OF IT BEING SNAPPED. I CAN'T SEE WHY TOYOTA IS NOT COVERING THESE TWO YEARS. MY SIENNA WAS STATIONARY WHEN THIS HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888406July 25, 2016
AIR BAGS
TAKATA RECALL I AM FILING THIS COMPLAINT BECAUSE I HAVE CONTACTED TOYOTA MANY TIMES REGARDING THE SAFETY OF THE AIRBAGS IN MY VAN. THE SAFETY OF MY FAMILY IS IN QUESTION. EVEN THOUGH A RECALL DOES NOT COME UP WHEN I ENTER THE VIN IN SAFERCAR.GOV, I AM TOLD BY TOYOTA THAT DOESN'T MEAN MY VAN WON'T BE SUBJECT TO A RECALL IN THE FUTURE. I NEED TO KNOW! MY FAMILY AND I ARE EXPECTED TO PLAY RUSSIAN ROULETTE EVERY TIME WE GET IN THE VAN.TOYOTA REPS ARE PLAYING A GUESSING GAME WHEN THEY GIVE ME INFORMATION ABOUT THE SAFETY OF MY VAN. THEY CANNOT TELL ME WHY MY VAN IS NOT BEING RECALLED. I NEED SPECIFICS SUCH AS WHO MADE THE AIRBAG IN MY VAN, TOYOTA SAYS THEY CANNOT TELL ME THIS BECAUSE THEIR LAWYERS HAVE TOLD THEM NOT TO GIVE OUT THAT INFO. THE PERSON WHO GAVE ME THIS INFO TOLD ME THEY SPOKE TO THE EXECUTIVE MANAGEMENT WHERE THEY WORK AND THAT IS ALL THEY CAN TELL ME. NOT GOOD ENOUGH! I WOULD LIKE TO KNOW WHY NOBODY WILL GIVE ME A DEFINITIVE ANSWER THAT WOULD PUT MY MIND AT EASE. COULD IT BE BECAUSE MY VAN IS A 2006 AND TAKATA KNEW OF THE AIRBAG PROBLEMS IN 2004 BUT DID NOT ADMIT TO IT UNTIL 2008? CAN THEY NOT TELL ME DEFINITIVELY BECAUSE TAKATA TAMPERED WITH INFO FROM 2004 THROUGH 2008 BEFORE THEY WENT PUBLIC WITH PROBLEM? TOYOTA REPS TELL ME THEY ARE GOING FORWARD WITH RECALLS AS THEY RECEIVE INFO FROM TAKATA AND THE NHTSA. I CANNOT TRUST TAKATA WITH THE SAFETY OF MY FAMILY AND FOR THIS REASON I AM APPEALING TO THE NHTSA TO PLEASE GIVE ME PERMISSION TO TAKE MY VAN TO A CERTIFIED MECHANIC TO HAVE THE AIRBAGS REMOVED. YOU WILL PROBABLY QUOTE THE SAFETY STATISTIC THAT MY CHANCES OF BEING KILLED IN AN AUTO ACCIDENT ARE GREATER WITHOUT AIRBAGS THAN HAVING AN AIRBAG SPONTANEOUSLY EXPLODE IN MY FACE. BEFORE THE RECALL I WAS NEVER FIXATED ON GETTING IN AN ACCIDENT, NOW I AM A DISTRACTED DRIVER WORRYING IF MY AIRBAGS ARE GOING TO EXPLODE IN SOMEONE'S FACE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888415July 25, 2016
UNKNOWN OR OTHER
DASHBOARDS THAT GET STICKY, CRACKED, SHINY AND MELT IN HEAT AND HUMIDITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888499July 25, 2016
SEAT BELTS
I MADE AN APPOINTMENT AND SHOWED UP 15 MINUTES EARLY AT 11:15AM FOR MY APPOINTMENT AT A THE TOYOTA SERVICE CENTER ON 4TH AVENUE IN SAN FRANCISCO. I HAVE TWO RECALLS ISSUES ON MY 2005 SIENNA (SHIFT LOCK SOLENOID AND CORROSION OF THE SPARE TIRE CARRIER) AND THIS SUPER ANNOYING AND UNSAFE LOCKING OF MY FRONT SEAT BELTS BOTH ON THE DRIVER AND PASSENGER SIDE. THE SEAT BELT ISSUE SHOULD BE COVERED UNDER A WARRANTY ENHANCEMENT - ZF2. IT TOOK THEM 5 HOURS TO FIX BOTH RECALL BUT THEY REFUSE TO FIX MY SEAT BELT ISSUE. AT FIRST, THEY SAID THEY COULDN'T REPLICATE THE ISSUE. I DROVE OFF AND WHAT DO YOU KNOW, THE SEAT BEAT GOT STUCK AGAIN! I DROVE BACK TO THE SERVICE CENTER AND SHOW MY SERVICE PERSON. HE JERKED THE SEAT BELT LEFT AND RIGHT TO LOOSEN IT AND THEN SAID THIS "JUST HAPPENS" AND THERE IS NOTHING THEY CAN DO ABOUT IT. HE SAID THE WARRANTY ENHANCEMENT WAS FOR THE RETRACTOR MECHANISM AND NOT FOR THE FOLDING SEATBELT ISSUE. I SAID, THIS IS OBVIOUSLY A DEFECT IN THE DESIGN OF THE SEATBELT HOLDER/ATTACHMENT AND TOYOTA SHOULD FIX IT. WAS TOLD, "NOPE, SORRY, CAN'T HELP YOU." I WAS SO MAD. WASTED A WHOLE DAY AND DIDN'T GET THE MOST IMPORTANT ISSUE TO ME FIXED. TOYOTA IS NO LONGER CARING ABOUT ITS CUSTOMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888079July 25, 2016
SEATS
THE HEADRESTS TILT SO FAR FORWARD THAT THEY CAUSE NECK PAIN, PARTICULARLY ON TRIPS OF LONGER THAN 15 MINUTES. THEY SHOULD NOT BE SO FAR FORWARD THAT ONE'S HEAD IS IN CONTACT WITH THE HEADREST AT ALL TIMES, OR IF THEY DO NEED TO BE THAT FAR FORWARD, THEY SHOULD NOT BE AT SUCH AN ANGLE AS TO PRESS THE HEAD FORWARD AND DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888117July 25, 2016
TIRES
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE ATTEMPTING TO REPLACE A TIRE ON THE VEHICLE WITH THE SPARE TIRE, THE CONTACT NOTICED THAT THE SPARE TIRE ASSEMBLY HAD CORRODED AND WOULD NOT ALLOW THE SPARE TIRE TO BE PLACED IN POSITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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