Tesla Model Y Complaints

3,785 consumer complaints on file.

#11439689November 8, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2021 Tesla Model Y. The contact stated while driving at various speeds, the vehicle would experience random braking without input from the driver. The contact stated no warning lights were illuminated. The vehicle was taken to a local dealer but was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was 6,450
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439627November 7, 2021
SERVICE BRAKES, POWER TRAIN, BACK OVER PREVENTION: WARNINGS
Sudden, hard self breaking when in autopilot mode. Danger of collision at high speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439113November 2, 2021
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving on well marked highways, the adaptive cruise control would initiate rapid and unsafe braking while using the vehicles “AutoPilot”. The braking is equivalent to a user putting full pressure on a brake pedal, losing 10-20mph by the time I am able to intervene, even if I’m ready to take over. Such rapid deceleration leaves me vulnerable to a rear collision from following drivers There is no warning, and no alarms from the vehicle. The manufacturer has no specific response, other than advising a system reset. The system reset does not solve the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439044November 2, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle applies brakes suddenly while cruise control is active at highway speeds, for no discernible reason. This happens extremely often and has almost caused the person following to rear end me on multiple occasions
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439015November 2, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Since purchasing the car less than a month ago, there have been over 100 phantom braking events while using cruise control. The vehicle will suddenly SLAM on the brakes with no apparent reason, even when there are semi trucks following closely behind. The only way I have avoided rear end accidents is by emergency presssing the accelerator. It is incredibly dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438716October 29, 2021
UNKNOWN OR OTHER
Two issues: 1) alarming clunking noise coming from suspension. 2) center command screen froze and then crashed completely (black screen) while driving, which resulted in a loss of controls like turn signals and speed indicator.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438533October 28, 2021
UNKNOWN OR OTHER
In Feb. 2021 I purchased a new 2021 Tesla Model Y. In August I noticed a crack in the glass ceiling originating from the front edge of glass. We made an appt for 10/19 to have it replaced at the S. Seattle Tesla Service Ctr, assuming the repair would be covered under warranty. We brought the car in on Oct 19. The service rep inspected the crack and very quickly determined that the crack was a result of something hitting the ceiling such as a small rock. The rep's eagerness with her response suggested that she was familiar with this issue and was ready to deny warranty coverage. She told us we should make a claim against our auto insurance policy. We countered that we didn't believe anything had hit the ceiling, and even if it had, the glass should not have cracked that easily. Also, we also pointed out that in all the other cars we've owned we have never experienced rocks being spun up from the road hitting the ceiling. The rep still declined. We went ahead with the repair. We searched the internet for other Tesla owners whose ceiling glass had also cracked and found a number of postings on several forums of customers who had the same disappointing experience we had. It is evident that there is some kind of design flaw that results in the ceiling glass cracking easily. We inquired with a class action law firm who informed us that there is a provision in Tesla's standard warranty in which the consumer agrees not to enter into any class action lawsuits against Tesla and requires arbitration to settle disputes.We wanted to bring this issue to your attention attention because we believe Tesla is well aware of a design flaw that results in the cracking of their glass ceilings and is concealing their knowledge of the frequency of this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438233October 26, 2021
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
What component or system failed or malfunctioned, and is it available for inspection upon request? The Dashboard and yes. How was your safety or the safety of others put at risk? car display has unexpectedly rebooted while I was driving, my display rebooted. It crashed when my passenger was attempting to read the release notes while I was driving. It was night, and after it rebooted, the part of the screen that shows the car and road flashed white, blinding me while driving. I lost the ability to signal or determine if it's signaling, no speed indicator no anything, not even a signal sound. I couldn't control the windshield wiper, when I attempted to turn on the emergency blinkers, I had no visual or audio confirmation that it was working. this lasted for 1-2 minutes. Has the problem been reproduced or confirmed by a dealer or independent service center? No as the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437066October 17, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving in cruise control at the posted speed limit of 80mph. The conditions were dry and sunny. Without warning the car braked hard and decelerated from 80mph to 69mph in less than a second. The braking was so violent, my head snapped forward and I almost lost control of the car. This 'phantom' braking occurred other times but it was less sever. The unpredictable nature of the adaptive cruise control and emergency braking has prompted me to disable these so-called safety features.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435659October 6, 2021
VEHICLE SPEED CONTROL:CRUISE CONTROL
At random times, without warning, cruise control changes from set speed (e.g. 70mph) to 45mph and vehicle immediately begins hard braking to achieve new set speed. Any cars following may not be able to react quickly enough to avoid a collision if the driver doesn't react quickly enough to command acceleration back to freeway speed. I sent multiple videos of this happening to Tesla's service department. Tesla virtual service has looked at vehicle's logs and says there's nothing wrong with the vehicle and that it must be in how the vehicle is interpreting fleet data and map data. Clearly a software bug not validating it's input for reasonableness. No audible warning and while the cruise set speed does change on the display, the deceleration happens simultaneously, so no actionable visual warning is given to prevent the uncommanded deceleration and one must react immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435269October 3, 2021
SEATS, VISIBILITY/WIPER
UNKNOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434610September 28, 2021
UNKNOWN OR OTHER
Tesla has dog mode, camping mode, and climate on mode, which shows the interior temperature on the screen and in the app. The Telsa was in "dog mode" and displayed on the screen and app that the interior of the car was 66 degrees, but A/C was clearly not on and the interior of the car measured near 100 degrees. If I had not checked on the dogs in the car immediately, they would have died.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434002September 23, 2021
AIR BAGS
The contact owns a 2021 Tesla Model Y. The contact stated that the safety restraint system alert was displayed. The vehicle was taken to the local dealer on several occasions, but vehicle was not diagnosed or repaired. The manufacturer was notified via email but had not responded. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433125September 15, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
My car brakes for no apparent reason when cruis control is active of autopilot. Sometime it is about sometimes it is gradual. In one instance on the interstate at 75mph it took me down to 50 befor I could hit the accelerator petal to make it continue. This is a hazard for drivers around me. I have been in contact with tesla multiple time but they have done nothing to fix it. Lane keep assist is also an issue. When the lane keep assist is turned off in the settings it will still preform the lane keeping. This caught me off guard and caused damage to the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432997September 14, 2021
SUSPENSION, POWER TRAIN
The car has less than 300 miles on it and I hear a loud clunk under the front of the floor by the pedals as if something is loose like the front motor or the suspension.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432934September 14, 2021
TIRES
Car started violently shaking at 70mph on the highway, almost lost control of the car and hitting the divider, took it to the tire shop they said could be a balance issue looked harder to realer the foam from inside the tire fell apart 255/40r/20
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432896September 14, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2021 Tesla Model Y. The contact stated while driving at various speeds, the vehicle would slow down without warning while using the smart cruise control feature. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 3,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431850September 6, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
This 2021 Tesla Model Y struck and killed a motorist who was outside of his disabled vehicle with the hazard flashers functioning on the motorist's vehicle. I represent the wife of the deceased. You are already investigating this accident as part of a larger investigation. See article below. The wife of the deceased, [XXX] , was on the phone with him when he was struck and killed and is a witness who you would likely want to interview as part of your investigation. I also am in possession of the disabled vehicle in an unaltered state and available for your Investigators to inspect. Please contact me on my cell phone at [XXX] . [XXX] Sincerely, [XXX] , Esq. [XXX] , P.C. New York, New York INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#11431685September 3, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
What component or system failed or malfunctioned, and is it available for inspection upon request? Adaptive cruise control is unusable on small 2 lane hwy. How was your safety or the safety of others put at risk? Car would brake hard by itself without any obstacle for miles in front of the car. It also brakes randomly following another car or if it detects traffic on the opposite lane. Car would also brake randomly if there was another vehicle behind which almost caused an accident. Has the problem been reproduced or confirmed by a dealer or independent service center? Problem was acknowledge by Tesla customer support via the issue reporting app. They downloaded my trip data. However I was told that it wasn't a hardware issue but a software issue. They will issue a fix however it has been 4 months with no fix insight. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No I was told there was no issue with hardware. I have no reported this issue with police or insurance since there was no accident. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lamp.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430170August 23, 2021
ELECTRICAL SYSTEM
While leaving a parking lot, the vehicle lurched and felt like anti lock brakes kicked in and the car stopped working. The monitor had multiple alerts including saying to get out and back in the vehicle and it may allow me to resume driving. It did not. The vehicle stopped and just would not allow me to drive, pull over or move the car in any way. The park, neutral, drive options were gone. If I were on a highway I most likely would have caused multiple accidents. Extremely scary and not normal. Seems like other tesla forums call this issue out for numerous other people. Something needs to be done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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