Tesla Model Y Complaints

3,785 consumer complaints on file.

#11452796February 18, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
After seeing news reports about the problems with Tesla "phantom braking", I realized this is not an issue localized with my vehicle. I also have this problem where the car will slam on the brakes when using the advanced cruise control system. It's jarring, to say the least. I reported the issue to Tesla a month after buying the car (10/21) and they instructed me to do a power cycle on the car but this has not helped. Incidenct occurance varies on the type of driving, but it's probably every 5 miles or so on a 2-lane road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452783February 18, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
"phantom" braking occurred 2/17/22 ~ 630pm driving in parking lot, not in autopilot no people or other cars nearby went from 15mph to 0 instantly screen showed a person directly in front of car - no one there was foggy with light rain
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452780February 18, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Today I was driving to work using the adaptive cruise control and the car applied brakes for no valid reason, this sudden deceleration could have caused an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452770February 18, 2022
SERVICE BRAKES
The contact owns a 2021Tesla Model Y. The contact stated that while driving at approximately 72 mph on autopilot when the vehicle suddenly activated the braking system. The contact took the vehicle off of autopilot mode causing the vehicle to function correctly. The contact had not informed the dealer. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware. The approximate failure mileage was 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452764February 18, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The driver assist feature was engaged, what TESLA calls FSD, full self-driving. This has happened multiple times where the car will slam on the brakes, even on the highway for obstacles not in the car's path. For example, a car is on the exit ramp and I am in the adjacent lane. The car on the exit ramp slows down to make its exit and the TESLA will slam on the brakes. The TESLA also has done this for cars making turns. It will not brake until the last second and then it slams on the brakes, even after the car in front of me has turned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452753February 18, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I am experiencing regular "phantom braking" by the Autopilot adaptive cruise control. This creates sudden and dangerous hard braking at highway speeds between 55 and 65 mph with abrupt deceleration to the low 40's and has nearly resulted in rear end collisions with trailing vehicles. I received a notice that my vehicle was being built with camera "Tesla Vision" sensors only and does not have the radar sensors of previous Model Y vehicles. Several over the air software updates since my delivery Jan 3 have failed to improve reliability of this system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452750February 18, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On multiple occasions the Tesla Model Y has performed what is deemed "phantom braking" while on the highway, causing my car to frantically slam on the brakes while using cruise control. This happened several times and I am not afraid to use cruise control. It only occurs when I have cruise control or 'autopilot' engaged, and out of nowhere the car will respond like it sees something in the road and either cut cruise control out, which engage regenerative braking, or will just apply the brakes at a rapid rate. Fortunately the majority of the time this occurred at night time without any cars directly behind me, but it has made me worried to use cruise control. The last time this happened was around December 31st and I have not been comfortable using cruise control since then.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452743February 18, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2022 Tesla Model Y. The contact stated while driving 65 MPH with the cruise control engaged, while another vehicle was approaching on the left, the vehicle started to decelerate independently. The contact stated that an unknown warning light was illuminated. The contact was able to continue driving but experienced the failure to the extent of manually braking and stopping the vehicle. The contact scheduled an appointment for the dealer to inspect the vehicle. The contact became aware that the Tesla App detected no failure and canceled the appointment. The contact stated that the Tesla App had canceled appointments on four different occasions. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure by the Tesla App. The failure mileage was approximately 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452732February 18, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Coming from a 2017 Tesla Model S and a 2018 Tesla Model 3 to a 2022 Model Y the experience has been jarring. Tesla's driver assistance system, termed "Autopilot" has become almost unusable due to multiple, frequent, incidences of phantom-braking: 1. On a two-way road, when there are trucks in the oncoming lane, my 2022 Tesla Model Y Vision-only (Tesla removed radar) the car will slam its brakes 2. On a divided, limited-access highway, my 2022 Tesla Model Y will randomly slam its brakes. There are all safety issues because it can brake without any warning or logical indication why it should be braking, and cars behind me can very easily crash into me. Tesla did NOT have this issue, or at least not this prevalent, with my 2017 Model S and 2018 Model 3 that included both radar and vision for their driver assistance system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452721February 18, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving with cruise control engaged my car has now on several occasion suddenly and without warning applied the brakes on its own when there was no reason for the brakes to have been applied. Sometimes it has done it when a truck is approaching in the opposite direction, but sometimes it does it for no reason at all. Recently it did it with such severity that it was clear to me that if a car had been behind me I would have been hit from behind. Also, it was startling to the point where I could have lost control of my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452709February 18, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I have already reported this to TESLA and they did nothing for the following except to ask for a "time stamp". As I'm driving in Auto or Full self drive mode the car will suddenly brake as though there is something on the road in front of the car and at the time there is nothing present on the road or coming out into traffic. The car will make an alarm noise (internally) as though I did something wrong and as I said will decrease in speed dramatically and scare the driver behind me if there is a driver present.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452706February 18, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
After hearing of the "phantom braking" problem with the 2021 Tesla Model Y I thought I'd add my observations. My car has rapidly, unexpectedly, and without other warning decelerated several times but always when the forward sensors apparently picked up a car crossing in front of me. Normally, I'd appreciate the help but it has happened several times when the crossing car was well in front of me and there was no cause for alarm from me and no way a tailing car should expect such a dramatic braking action. Tesla should certainly be asked to review this system and modify the braking action so that it is more gradual for distant cars or preceded by a moderate sound alert for concerning but not immediately threatening front-crossing cars. I should also note that the warning sound seems to go off at appropriate times as I approach stopped cars and it doesn't brake inappropriately when I approach stopped cars. The only problem I've noticed is cars crossing in front of me, mostly from my left to right, when I'm still comfortably distant from that car. Hope this helps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452702February 18, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Numerous times in the last 6 to 7 months, while driving my tesla on the freeway in auto pilot mode, auto pilot will just turn off and the car will abruptly slow down. Without reason, auto pilot turns off. And because of the settings on my car, this causes the car to quickly slow down. I rarely use auto pilot because I am afraid it will happen again and I’ll be rear ended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452701February 18, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My 2021 Tesla Model Y has two problems related to braking: (1) frequent unexpected and unnecessary slowdowns while driving on Autopilot adaptive cruise control. The vehicle seems to believe something is in the road but it is not the case. This has been called "phantom braking" by many online reports. I experience this on nearly every drive where adaptive cruise control is engaged. (2) On one occasion the car locked up its brakes and began swerving to the left for no reason whatsoever. An alarm appeared on the screen and audible tones and a video was automatically saved. The event lasted only a second but would surely have caused a collision if another car was following me. The event occurred as I passed an oncoming truck on a two lane highway at night in good visibility. I was driving manually. Adaptive cruise control and auto steering were *not* engaged at the time. The extreme braking event was caused by the Adaptive Emergency Braking (AEB) system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452687February 18, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have owned two Tesla Model Y's, this one from 2021 and a 2022 version as well. Both vehicles have exhibited the type of "phantom braking" that I have now seen described by several other owners. When attempting to use either the full Autopilot system (which includes both adaptive cruise control and lane keeping assist), or when using just the adaptive cruise control (without lane keeping), the vehicle would brake suddenly and forcefully. This appears to be in response to a threat perceived by the car, but it would happen on totally clear roads, in great weather, without some of the typical false indicators experienced by "vision" based systems. It's noteworthy that both of my cars used the vision-only system, as this vehicle was one of the first ones that Tesla produced that did not include a radar-based system. I experienced phantom braking so often with this car that I was completely unable to use cruise control. On a ~1,000 mile road trip through Wyoming and South Dakota (with minimal traffic in clear conditions on well-marked roads), I experienced over 100 phantom braking incidents in 4 days of highway driving. After that trip, I never used cruise control again regularly, but I would occasionally attempt to see if it fixed itself, and every time I would turn it on, I would have a phantom braking incident within minutes. I was able to capture a few videos of this behavior that I can send, as well, but I apparently can't do that as part of this form so please let me know how I could provide those, if required. Finally, the dates that I'm entering below are for the first occurrence of the phantom braking that I experience, but between the two vehicles, I have probably had it happen to me 150-200 times now. I have since sold the second Tesla (largely to avoid these issues), but please let me know if I can provide more info. These cars are not safe right now, and I've been looking for a way to remedy that for a while.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452683February 18, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
While driving my Tesla Model Y with Cruise Control activated, the vehicle would inexplicably brake/decelerate rapidly without any vehicle traffic in front of the car. It would occur at its worst while changing lanes, as I approached another vehicle from behind and attempted to change lanes to overtake. I would either be mostly in the other lane, or had already successfully changed lanes, when the vehicle inexplicably braked/decelerated. It was alarming, frustrating, and infuriating as it seemed clearly unjustified. This occurred while on the interstate, which was extremely dangerous given the speed traveling at as well as the number of vehicles that typically travel on the interstate. I have not used the feature since, and have even attempted to try and disable the feature while still being able to utilize some sort of basic cruise control feature, to no avail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452673February 18, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
At 55 MPH on clear day, with visible lines the car automatically braked when an on coming truck passed nearby causing near rear end collision. I have two good videos of this if you wish to see actual conditions. Dealer acknowledged problem but said there was no fix and I should turn off automatic braking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452670February 18, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While traveling on I81, at dusk, on 2/16/2022, the car automatically, with no apparent reason, momentarily applied the brakes, causing the car to veer sharply to the left - this occurred twice on a 20 mile trip - once while passing a semi, once while driving under an overpass - autopilot was with ‘distance speed control’ on - car is new with less than 300 miles (purchased on 2/11) - Because to this, I consider the car to be unsafe to drive with autopilot ‘on’
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452664February 18, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM
The Tesla Model Y had a software update at 12:05 am on Feb 13, 2022, which was complete. I drove the car to local YMCA at around 8:15 am on Sunday Feb 13, 2022, for my swim exercise and drove it home at around 9:30 am. I planned to park it by backing up to my driveway so that I can charge it. I positioned my car, with the front facing my neighbor's house. My foot was on brake and my right hand was moving the Drive Stalk towards R for reverse. The car all of the sudden flew forward on its own! It was only stopped after it hit my neighbor's house, making a big hole into her house, and causing severe damages to it outside and inside (smashed furniture and falling glassware), as well as to her landscaping. When this happened, my foot was still on the brake but pushing brake did stop the car. Additionally, hitting a tree also did not stop the car. Only the house and its strong frame stopped the car. The front of the car was totally damaged, including pieces falling out of the car and a big piece under the car falling down. Please come by immediately to take photos and examine damage. I called 911 immediately. The police and emergency trucks came. Since no one seemed to be visibly hurt (I had a whiplash and headache due to impact but was more was scared and shocked), the emergency medical crew left. The police said they are not making a report because the accident happened in private driveway and no crime was involved. I called Liberty Mutual to file a claim and was directed to file it online. I never bought the Tesla autopilot package but the new software update showed autopilot is an included package. This is a problem. I called Tesla customer service and reported this serious software malfunction. Thinking back, software problem caused another safety concern that started on Feb 6, 2022. Not only the right passenger door cannot be opened from outside, it also cannot be opened from inside. Someone could be trapped inside. This is a SAFETY alert!
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11452662February 18, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I have had over 18 occurrences of phantom braking while on cruise control; rapid deceleration without warning. I reacted by accelerating with the brake pedal. I reported this twice to the service adviser. One response was I needed to return with a date and time when it occurs again. When I did this, they could not find it in the computer record. They explained this occurs because cruise control is part of the self drive software and that is only in beta stage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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