Tesla Model Y Complaints

3,785 consumer complaints on file.

#11518439April 22, 2023
VISIBILITY/WIPER
This vehicle forces the “Automatic Wiper” setting to be on whenever cruise control is engaged. Wipers will come on randomly when there is no rain or when wipers are not necessary. Yesterday it happened over 30 times on a dry day distracting the driver and finally we just had to drive without any cruise control or driver assist functions on, which increases the changes of not maintaining a safe and constant speed along with lane keeping in some circumstances. I live in a rural area with lots of bugs and dust. When wipers actuate unnecessarily it smears bugs all over the window decreasing visibility and eventually scratching the glass from the wipers grinding dust into the windshield. We clean the windshield often but can’t stop during the middle of a trip to clean the windshield whenever a bug hits the sensor. I’ve placed a service ticket in to Tesla and they state the system is functioning as designed and refuse to address this safety issue. Please help. I’m happy to help NHTSA in any way possible. This is an easy software fix for Tesla to simply allow cruise control without automatic wipers, but they refuse. Auto wipers in many cases can be less safe than manual as as soon as they come on the driver is scrambling to fumble with the touchscreen to get them off before they decrease visibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518413April 22, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Phantom braking of Tesla: While using the AutoPilot feature to assist driving, on April 13, 2023 between 10 am and Noon while traveling on US Highway 2 on a clear sunny day on a 4 lane highway with excellent visibility and no traffic, the Tesla suddenly and unexpectedly slammed on the brakes for no apparent reason. I placed a service request to Tesla the next day and the texting Tesla service tech said he need a timestamp within 5 minutes of the incident. Because I could not define the time within 5 minutes of when it happened, there was no further information available. We finished the texting episode by cancelling the service appointment and I will not use the AutoPilot feature on the Tesla until Tesla says it is safe. I feel the phantom braking issue, if traffic had been present, could have caused a chain reaction collision by other cars trying to avoid the rapidly braking Tesla.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518309April 21, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, STEERING, LANE DEPARTURE: BLIND SPOT DETECTION
Tesla autopilot made a turn into oncoming traffic without warning and caused a collision.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11518272April 21, 2023
VEHICLE SPEED CONTROL, STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic emergency braking occurs without cause at high speeds on flat divided Hwy. Happened on multiple trips 5 or more times in a 3 hour drive on 3 different highways in NM. Tesla service has addressed the issue twice. said everything is working properly. Happens when Cruse control + auto steering are active.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518200April 21, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
1: While using cruise control, the car will apply emergency braking without cause or warning. I have learned that this is known as phantom braking. 2: Occupants in my car as we'll as anyone driving behind me are at risk of injury or death due to this issue. 3: The Tesla dealer determined there is no hardware issue. Stated further that a future software update may correct the problem and referred me to the users manual for limitations of the system. 4: The car has been serviced by the dealer without resolution. 5: No warnings or messages are executed by the car prior to the phantom breaking. *** Note *** At minimum there needs to be a warning that must be acknowledged by the driver whenever cruise control is activated like the warning messages post by some cars when activating a GPS system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518173April 21, 2023
SEAT BELTS
Passenger side rear seatbelt has a faulty latch. Latch will disengage spontaneously. Passenger rear seat belt disengaged. Child safety car seat tipped over. Child encountered minor injuries.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11518147April 20, 2023
SERVICE BRAKES
The contact owns a 2022 Tesla Model Y. The contact stated while driving 45-50 MPH, a vehicle at a 28 ft. distance from him slammed on the brakes. The contact then depressed the brake pedal but the vehicle failed to respond and crashed into the rear of the other occupied vehicle. The forward collision sensor warning light then illuminated. The air bags did not deploy. There were no injuries sustained. There was no police report filed. The contact was able to continue driving. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 32,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11517974April 19, 2023
STEERING
Vehicle steering lost power steering and the steering is stuck in straight position only while driving. Vehicle can travel only straight line forward or backward and cannot turn. Powering off and on did not help resolve the issue. Had to get the car towed to Tesla service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517906April 19, 2023
BACK OVER PREVENTION: WARNINGS
Tesla removed the parking sensors and replaced them with a "Vision" system. My last Tesla has the parking sensors and the parking distance and chimes worked great. The new Vision system works rarely. I've run into stuff in the garage while parking, it doesn't sense walls, doesn't work in the rain, you have to wait for an extended period of time for it to "load" and it randomly doesn't work. You'll get a message saying something to the effect of Park Assist Unavailable. I've asked Tesla to address the issue but it's a problem I don't think they can solve as they are trying to get cameras to see where they don't have a field of view. In the image below I am about 18 inches from my garage door and it's not even being registered. The curb to the side is registering but not the giant wall behind me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517764April 18, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, VEHICLE SPEED CONTROL
On the evening of April 18, 2023, I was driving on the southbound 101 in Northern California using autopilot, and despite the surrounding area being clear of other vehicles, pedestrians or debris, without warning, the autopilot system forced the vehicle to suddenly and harshly brake. It was completely unwarranted and unexpected and really gave me and my passenger a scare, and this ain’t the first time it occurred. We purchased our vehicle in November 2022 and in December we were using autopilot on the 405 south in Los Angeles, traffic was moving at a steady 70MPH when the vehicle abruptly braked, thinking it was a one-off we didn’t report it but after reviewing several complaints of similar issues by other Tesla owners, this is a real problem. I saved the event on my Tesla dashcam.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517537April 17, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While using adaptive cruise control on a highway about every 30 miles or so the car would suddenly slam on the brakes. The speed limits on these highways were between 65-75 miles per hour. There was not anything in the road or vehicles in front of our car. It was very scary and distracting for the driver and passengers. If a car or truck had been following closer to our vehicle we could have been in a bad accident. The day was sunny and clear so there wasn’t any weather to have caused these issues or cause the cameras to be blocked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517533April 17, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
every time while driving at highway speed with cruise control enabled the car will decelerate or brake hard without anything in our path of travel for as far as the eye can see. this is a safety issue as the cars behind us may not be able to react fast enough to avoid hitting as our car brakes without cause.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517519April 17, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
It is known as phantom braking that many other people have reported. I bought this car for about two months and has drived for about 2000 miles. It has happend 3 threes to me. In all three cases, the car was on adaptive cruise control at about 70 miles per hour. There was no car within 200 yards. The car suddenly braked and the speed went down to 30 miles per hour in a couple of seconds. I had to intervene and cancel the adaptive cruise control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517412April 17, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
The contact owns a 2023 Tesla Model Y. The contact stated while driving 75 MPH with Self Driving feature activated, the vehicle experienced phantom braking and abruptly decelerated to 35 MPH. The contact stated that there was no vehicle or object in front of the vehicle. The contact stated that the failure reoccurred several times. The contact stated that the initial failure occurred after a software update was remotely completed the day before. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 4,500. The consumer stated the manufacture was notified on 04/17/23.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517320April 16, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
New Tesla Model Y brake failed and accelerated resulted in a serious crash within 2 hrs of taking delivery. I believe it is acceleration functioning and brake due to auto pilot feature. Vehicle will be available for inspection after 4 weeks. After taking delivery of new Tesla Y, we drove to temple. While parking car accelerated and lost control of the vehicle as brakes were not working. It hit the temple wall and when we tried to backup to get the car out of the crashed wall, it got even worse. It reversed in lightning speed and hit another car, run over the bushes and huge palm tree across the street and finally stopped. This terrifying experience caused huge mental trauma, multiple property damage, and financial hardship that we are dealing with right now. Fortunately, there were no injuries. We lost all the trust and confidence in Tesla. We are NOT confident of driving due to huge safety concern. It is a very important safety issue considering the customers at large. Tesla service has not worked on the diagnosis. We tried reaching out Tesla service to investigate the failure. There is no response from them and they keep cancelling the service appointment. On top of it, there is no appointment available in body shop for a month. This incident was reported to police. One observation was made during the incident where Auto pilot beta was displaying on the dash board monitor without invoking any self driving options.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11517309April 16, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We were driving at highway speeds in I-5 and had incidents of phantom braking on the car when it automatically slammed the brakes almost causing us to be rear ended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517289April 16, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER
On March 23rd and most recently the car while on cruise control with no cars infront of me emergency (phantom breaking).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517255April 16, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The screen multiple times has glitches and froze. We weren’t able to use backup camera, turning lanes cameras or clearly see our screen. We couldn’t access any of the icons that allowed us to control any features of the car. It was like driving blind.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517249April 15, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I recently took a multi-day cross country trip to the southwest mostly along the interstate 40 but also along US and state highways and multiple times each day I experienced what is often called “phantom braking” while at posted highway speeds (typically 65 to 75 mph). These occurrences happened 3 to 5 times each day while I was either using adaptive cruise control or autopilot features on my vehicle. At times this occurred soon after passing another vehicle or semi truck, but sometimes it happened without any other vehicles in sight of my vehicle. The phantom braking occurred without warning and caused a rapid deceleration of my vehicle, at times risking an accident due to the vehicle behind me having to abruptly brake even though there was no indication of any sort of road hazard to alert them of a need to brake. Due to this random, unwarranted braking risk I was forced to keep my foot hovering over the accelerator so that when it occurred I could quickly press the accelerator to override the phantom braking. I tried to monitor the road conditions when the phantom braking would occur and the only seeming commonality may have been when it was a bright and sunny day with slight natural undulations in the roadway, but I cannot be absolute sure of those observed conditions being causal or just coincidental to the events. What does seem to be consistent was I did not seem to experience phantom braking during overcast conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517246April 15, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Same fatal error I've been reporting for over 6 months and about 10 "OVER THE AIR UPDATES" Yes we all really 'NEEDED' more ways to make fart and poop sounds and open our rainbow LED [XXX] by voice command BUT WHAT ID REALLY LIKE IS FOR LITERALLY ANYONE IN ALL OF AMERICA TO DO THEIR JOB! Maybe if someone would do an investigation into to how much FRAUD there is at literally every level of Tesla from the very top all the way to the pathetic worms at the bottom that somehow find the one vertebrae they have left to continue lying to protect the bank account of a lying megalomaniac. Maybe they would investigate how Tesla vehicles can be used as remote operated drones to kamakazi themselves and kill anyone in the vehicle you don't like or even worse they could hack it thru the radio and use it to crash into literally anyone on the road as described by [XXX] himself and the FBI when asked about drone technology. I mean if [XXX] is allowed to spy on all of planet earth without their consent, freeze their car radio, miss every auto payment for 8 months, keep your car in an overflow lot for 3 days on hidden camera and never work on it once 5 times, make your car stop on the highway 50 time, stop your car from charging at home with your own charger in your own house then why does anyone follow any rules? Why don't we all just go out in the street and rob and kill and rape anyone whos dumb enough to believe that a car can drive itself? Really tho why do I even bother doing any of this everyone on the internet just calls me a stupid, fat, [XXX], [XXX], [XXX] fan,[XXX]. So like why would you EVER buy a Tesla. It's made by SLAVES FOR F SAKE! I'm a slave for Uber, Tesla and Apple. Slavery is real. I lost $28,000 last year doing 1,000 Uber and Lyft rides in an electric car that's supposed to save money on gas but actually costs more than gas if you use a supercharger. Worst purchase in my entire life by far. https://www.instagram.com/reel/Cq-10appVGM/?igshid=YmMyMTA2M2Y%3D INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMAT
Crash:
Yes
Fire:
Yes
Injuries:
99
Deaths:
99

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