Tesla Model 3 Complaints

2,178 consumer complaints on file.

#11457374March 19, 2022
ELECTRICAL SYSTEM
While I generally love the car during the 6 weeks i’ve owned it, I am concerned about the fact that occasionally, while traveling at freeway speeds with cruise control engaged, the car will slow dramatically as if I had jammed on the brakes. The rapid deceleration has occurred at least once a week during my time with the car. This week, while traveling from North Carolina to New Jersey, the car “braked” from 70mph to about 40mph four times. This happens suddenly, no warning. As frustrating and annoying as this is, it is also dangerous given the high number of brain-dead tailgaters that populate the highways.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457350March 18, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving with cruise control on the vehicle will automatically brake for no reason. I was just on a road trip and had this happen multiple times while going 80mph. If someone was behind me it could have caused a accident and someone could get seriously hurt or possibly die. I scheduled service at the dealership and it sounds like this is a well known problem that does not have a fix. I could see this issue causing some bad crashes. I put 3/5 as the incident date, but this happens almost on a daily basis.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457347March 18, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Tesla "Phantom Breaking" - Traveling at freeway speeds using cruise control, the car applied panic breaking without warning. There were no obstacles anywhere near the car. If I had not applied 100% throttle immediately I would have been rear-ended at high speed. The problem occurred with no obvious input and without warning. I am not able to reproduce it. I have not reported it to Tesla because the problem is well known yet Tesla has not publicly acknowledged it. There was a audible alert that sounded at the moment the breaking occurred, not before. The on-board camera system did not record the event. The car is new, Nov. 2021 delivery, I have driven it less than 1000 miles and this was the 4th, and most violent, "Phantom Breaking" event. I now consider the cruise control too dangerous to use. Because all of the other driver assist features depend on adaptive cruise control, they are now also useless.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457314March 18, 2022
UNKNOWN OR OTHER
on 3/9, the car lost heat (no heat at all, blowing cold air) and it was giving error message that the climate was unavailable. It created a driving hassle since the windshield was frosted. I took the car in to the Tesla service center on 3/10. They returned the car to me on 3/16, mentioning they replace the heat pump. on 3/17, the car starts giving error message saying the climate control is unavailable. I told the car in back to the same Tesla service center in Springfield NJ.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457312March 18, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
With cruise control on the vehicle abruptly applied breaking system without driving involvement and quickly reduced speed from 85 to 60 before driver could engage accelerator to prevent chance of being rear ended. I have a video file if needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457284March 18, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Using the Autopilot system on a recent road trip, I experienced numerous incidents of “phantom braking”. I previously owned a 2018 Tesla Model 3 with witch I made the same 500 mile RT journey several times without ever experiencing this phenomenon. There were vehicles following mine in a few of these of these incidents which created a serious concern about a rear-end collision. I immediately reported the issue to Tesla service who confirmed the problem via remote diagnostics but did not offer any solution other than to wait for future software updates. The incidents occurred without prior warning in the form of messages or alerts of any kind.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457255March 18, 2022
TIRES
Pirelli PZero 235/35/R20 tires on the entire car, was driving when front left tire blew out after 4500 miles, had the car towed back to Tesla dealer and tire replaced. Now after 2 months, rear left tire has bubble on the sidewall after only 5400 miles with no indication of previous damage. I believe this to be a defective tire and an immense safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457104March 17, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
We just purchased this vehicle new one week ago. Several times while using cruise control on Highway 101 in Mason County, WA we have experienced severe "phantom breaking". There is no reason for the sudden breaking and seems to be quite random and dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457067March 17, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
We just took our first road trip from Minneapolis to Denver in our 2021 Model 3 and experienced about 14 phantom braking events in about 900 miles. Two happened at night and the rest in broad daylight with perfect visibility on the Interstate. There was nothing I saw in or by the road that would explain any camera confusion. In all but two events, there were no other cars within 100 yards. In the first 200 miles we had 2 minor braking events and one severe one (hard breaking that required steady accelerator pressure to regain and maintain speed). There were no events in the next 300 miles. Then we had a moderate event which I immediately corrected. The next event was the most severe -- rapid deceleration followed by acceleration then deceleration, then a few seconds of speed fluctuation before I took full control (I purposely allowed this event to play out without intervention since there was no one around us and I wanted to see if it would correct itself--it didn't). Unfortunately, my wife hurt her neck in this one which resulted in neck pain and headaches for the rest of the day. Our dogs were in the back seat and were tossed around but OK. I then pulled over and rebooted the car. Within 5 minutes we had another moderate event. I pulled over again, cleaned the windshield, and reset/recalibrated the cameras. We understood this might take up to 100 miles, but in our case it only took about 5 miles. We tried the autopilot again and had a minor event within minutes and another minor event a few minutes later, and then a third a few minutes after that. I thought maybe the cameras didn't properly recalibrate since the process was so fast, so I pulled over and recalibrated again. As before, recal was done in a few miles. At this point my foot was hovering over the accelerator so I was able to intervene quickly to mitigate the severity. Over the next 20 miles there were 5 more events--a mixture of minor and moderate. We gave up and drove the last 100 miles manually.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457054March 16, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I have a lot of unexpected braking problems for no reason
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457053March 16, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Phantom braking, the vehicle will stop unexpectedly while using adaptive cruise control even if there are no vehicles or objects on the road for miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457020March 16, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When Adaptive Cruise Control or Autopilot is active the vehicle will brake suddenly, often with no apparent reason. On flat roads, highways, clear weather and even no traffic from time to time it will randomly regen brake for no reason. The only time this occurs and is duplicated regularly is when driving on a single lane highway. Whenever a 18 wheeler is passing on the opposite lane the vehicle always regen brake suddenly, regardless of the position of the passing 18 wheeler even when it's apparent that the passing 18 wheeler is staying in its lane. Sometimes if the 18 wheeler has a wide load the regen braking is much more aggressive and the forward collision will give a warning. These instances can be overridden by pressing down on the accelerator and that will override the automatic regen braking. The problem with that temporary fix is that when I know it's going to happen I'm prepared but when the times it happens randomly I might as well just never use adaptive cruise control or autopilot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457004March 16, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I have a 1 month old Tesla Model 3 that when i use the cruise control every time i go past a truck on a 2 lane highway, my car will initiate emergency breaking. This has caused cars to almost rear end me. I took the car to Tesla to be serviced, and the issue didn't get any better. I have videos of this happening if you need them
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456977March 16, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
When driving with Traffic Aware Cruise Control or Autopilot enabled, dangerous automatic braking occurs when the car senses conditions that do not warrant automatic braking. This unnecessary automatic braking occurs randomly when encountering overhead roadway signs, parked vehicles safely on the shoulder, oncoming vehicles fully in their lane on 2 lane highways, cross traffic that is far enough ahead of the vehicle that it is not a threat, and for no obvious reason at all. These automatic braking events are violent and slam on the brakes when they occur and create a danger from rear end collisions from other drivers since they are unexpected and occur for no obvious reason. Tesla service states that the Traffic Aware Cruise Control and Autopilot systems are Beta systems and thus require driver monitoring to maintain control of the car when using the systems and nothing can be done until improved software is developed and implemented. Driver intervention for unexpected violent braking is difficult because the events are unexpected and create driver shock which slows a reaction to slam on the accelerator pedal to stop the inadvertent automatic panic braking. In my vehicle, I find that the Traffic Aware Cruise Control and Autopilot systems are essentially unusable as they pose too great a risk of a rear end collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456862March 15, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When The auto pilot is activated I have experienced many times that the car randomly stops. This happened when I was on the highway and I was almost rear ended
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456826March 15, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2022 Tesla Model 3. The contact stated while driving 70 MPH with the Cruise Control activated, the phantom braking system engaged inadvertently, and the vehicle almost came to a complete stop. There were no warning lights illuminated. The contact depressed the accelerator pedal and was able to continue to drive the vehicle. The contact stated that the failure had been reoccurring daily while driving. The manufacturer was notified of the failure an informed the contact that they were working on the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 150. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456811March 15, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle's adaptive cruise control is ON. Auto-steer is OFF. Vehicle rapidly phantom breaks under these observed conditions: 1. As the vehicle is passing a semi-truck with the semi in the lane immediately to the right. The camera shows the semi clearly in the lane to the right. The semi is not veering over into my lane. The cruise control seems to think (incorrectly) that the semi is in danger of coming into my lane. The vehicle rapidly slows by +/- 5 mph, which made a couple of folks following me irritated as my car is slowing and brake lights are coming on for no reason. I can decrease this reaction by the vehicle by steering the vehicle to far left side of my lane when passing the semi, but even then, it would still sometimes phantom brake. This happened about 15-20 times during a 2000 mile trip. This reaction by the vehicle, is decreasing safety, not increasing it. 2. Same condition with the adaptive cruise control on (auto steering off), passing a semi that is in the lane immediately to the right, but this time the car rapidly slows itself when I am about 5 car lengths back of the truck. This is an unsafe problem and needs to be fixed asap. If fixing it is going to take time, then Tesla should be required to turn off the adaptive function with cruise control so only speed control is functioning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456729March 15, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
When driving using either the "traffic aware cruise control" or "autopilot" (I do not have full self driving), the care frequently slams the brakes when there is no instance of an obstacle in-front of the vehicle. This has happened consistently and frequently causing instances with cars having to go to the shoulder to not rear end me. Most commonly this has occurred on rural 2 lane roads when a vehicle is coming from the other direction. As the vehicle from the other direction approaches the Tesla will suddenly emergency brake unexpectedly. This issue is even further exacerbated at night when this can happen with almost every passing vehicle. This issue has occurred enough times with either near rear end incidents or catching me so off guard I struggle to maintain my composure I often do not use the feature and am looking at getting rid of it due to being unusable even with the basic cruise feature. The date and speed below are the most recent but this has occurred many times in 2500 miles (easily 50 or more).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456689March 14, 2022
ELECTRICAL SYSTEM:HORN
The contact owns a 2021 Tesla Model 3. The contact stated while driving 65 MPH, he attempted to honk the horn to warn a vehicle that abruptly moved in front of his vehicle however, the horn failed to respond. The contact stated that the horn only responded when he applied more pressure to it. There were no warning lights illuminated. The vehicle was taken to the Tesla Service Center where the horn switch was adjusted; however, the failure reoccurred. A Tesla mobile technician arrived at the contact's residence and diagnosed that the steering wheel was not seated properly, and the steering wheel switch was securely adjusted; however, the failure persisted. The vehicle was taken to a second Tesla service center, Tesla (4180 El Camino Real, Palo Alto, CA 94306) where it was diagnosed that the horn retaining clip needed to be adjusted. The contact stated that the vehicle was repaired; however, the failure reoccurred. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456677March 14, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was using "Autopilot" on a 4 lane divided highway. There were no other vehicles on my side of the road, nor on the other side. There were no close objects, vegetation or buildings. I was going 65mph (the limit for the road) when the car suddenly, without any warning braked very hard and the speed fell to 47mph in a a second or two. I quickly cancelled Autopilot and regained control. This has happened more than 20 times during in 3 weeks of driving this Model 3 Long Range AWD. It has occurred with the speed set at 45, 55, 60 and 65. In the media, this is referred to as "phantom braking"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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