Tesla Model 3 Complaints

2,178 consumer complaints on file.

#11445033December 27, 2021
UNKNOWN OR OTHER
New software update removes easy access to basic functionality like wipers, defrost, heat, etc. and requires the driver to dig through multiple submenus which requires taking eyes off the road for an extended period of time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445016December 26, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When on adaptive cruise control, random and sometimes severe automatic braking incidents occur when no obstacles exist in front of the car. It is as if the car is getting confused as towards what is ahead, and frequently applies the brakes as if it was going to crash into something. This is always unexpected, and requires driver intervention to correct/override.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445011December 26, 2021
UNKNOWN OR OTHER
This is a follow up to my complaint issued NHTSA ID Number: 11439598. You opened an investigation and Tesla promptly backed down, but only in regards to one PORTION of my complaint. Tesla has now disabled video game playing on the front dashboard screen while the car is in motion. Good! But there's more to be addressed. Tesla still allows Live web browsing on that same screen. A keyboard pops up. You can type in your search, then click around most websites (except for YouTube, which is appropriately blocked.) I checked the latest update and Tesla has now moved the web browsing feature into the "Entertainment" category. Web browsing is permitted FOR DRIVERS. It is not "restricted" to passengers only. This is inherently dangerous. Please do not close this case before this web browsing distraction is addressed as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444969December 26, 2021
VISIBILITY/WIPER
Tesla pushed out a new user interface over Christmas. The new interface buries the wiper controls and defrost controls under sub-menus and you can no longer quickly access them while driving. It takes multiple clicks and requires you removing your eyes from the road for a long time. Furthermore, there is no way to revert back to their old interface.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444832December 23, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
Several times during every drive where Cruise Control/Autopilot is used, an event known as "Phantom Braking" occurs often time triggering the collision warning systems with no danger present. Phantom breaking is the automatic braking of the Cruise Control/Autopilot systems when no danger is present, causing an unexpected and dangerous automatic braking event. I wish to emphasize that this happens when either system is used under safe conditions and even within the guidelines recommended by Tesla. It is available for inspection should it be necessary. During these events, a vehicle following mine can and has been caught off-guard by the sudden braking, resulting in near-miss rear-endings. The danger of a vehicle collision is extremely high in these scenarios. The problem happens consistently on two-lane roads with no median using standard cruise control (Autopilot is only recommended on divided highways/interstates). Phantom braking still occurs at random in varied environments with both systems. My vehicle has not been taken to a dealer, but the issue has been confirmed/acknowledged by the manufacturer with no solution. This vehicle is new and delivered to me this year. The problem has been occurring since taking ownership/lease. Aside from the the emergency collision warning chime occurring sometimes at the same time as the braking event, there are no symptoms, warnings, or lamps appearing prior to the automatic braking nor afterwards. I have attempted to use the vehicle's camera recalibration and have changed available safety settings to every combination possible to attempt a consumer fix for the issue, but no combination of settings seems to keep the automatic braking events from happening
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444772December 22, 2021
STRUCTURE:BODY, WHEELS
I want to report an issue I have with Tesla concerning the damage that occurred to my vehicle as a result of a failure of Tesla FSD version 10.3 firmware release 2021.36.5.2 recalled by Tesla on 10/29/21 NHTSA recall number 21V-846. At noon on 10-24-21, I was testing the latest release of FSD as part of the beta program. My Tesla was in self-driving mode on a city street at 35 mph. This was the same route it had already successfully done earlier in the day, when suddenly the car jumped over the curb, causing damage to the bumper, to the wheel and a flat tire. This appeared to have been caused by a discolored patch in the road that gave the FSD a false perception of an obstacle which it tried to avoid. Immediately after the accident, the car was towed to the service center. The repair was finished on 10/27/21 at which time I was asked to pay $2,332.37 to take possession of the car. I explained that the damage was caused by the recalled version of FSD NHTSA recall number 21V-846 and that Tesla should be liable for the damages. I was advised that the engineering team would conduct an investigation and based on the results the money would be reimbursed. However, I did not agree to pay hoping that after the investigation Tesla would honor the recall. After two months of waiting, there is still no communication on the results of the investigation even though the case is quite simple. The car was going straight at a very low speed in self-driving mode. There is nothing except the recalled version of FSD that could have changed its trajectory. Therefore, it is obvious that nobody looked at this issue and there is no commitment to doing so anytime soon. I communicated using the Tesla app chat that I am not willing to wait indefinitely and gave notice that I intend to file a petition with the Court. I gave e-mail notice to Tesla’s resolution team as well to make sure that my notice reaches Tesla’s legal department. I have paid the invoice on 12/22/21 to get my car back.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11444212December 17, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Phantom braking events on most every type of road and drive when using cruise control, not autopilot or other automated systems. Standard cruise control is unusable and is a safety concern with constant warning alerts and automatic emergency braking when other vehicles pass by safely in the adjacent lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444136December 17, 2021
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
**Im well aware that Tesla's AutoPilot system is not autonomous** There is no 'dumb' cruise control option on Tesla Vehicles, only Traffic-aware-cruise-control (TACC). TACC is unusable, and quite frankly dangerous, on any single-lane divided road. Anytime a large vehicle, such as a semi or box truck, passes by in the opposite lane, my car abruptly and aggressively brakes while TACC is engaged. This poses a danger to myself and others behind me. Im filing this complaint in hopes that it will coerce Tesla to address this issue faster.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444030December 16, 2021
VEHICLE SPEED CONTROL:CRUISE CONTROL
The contact owns a 2021 Tesla Model 3. The contact stated while driving 65 MPH with the cruise control activated, the vehicle decelerated, and the brakes activated erroneously. The accelerator pedal was depressed, and the vehicle returned to normal driving operation. The contact stated that the failure recurred several times. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443861December 15, 2021
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Constant “phantom braking” when using autopilot on the freeway and other roads. When the pavement changes color, the car slams on the brakes in the middle of the freeway. When a truck is in the opposing lane, the car slams on the brakes. When a truck is merging into a lane to my right on the freeway, the car slams on the brakes. This is extremely unsafe and frightening. This software is garbage and worse than my 6 year old Subaru. Tesla needs to address this, and I hope they’re eventually forced to.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443841December 14, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
We continue to have issues with Tesla's autopilot feature. The Model 3 with autopilot activated or just with the adaptive cruise control activated, will "phantom" brake for zero reason. Today, 12/14/2021, it happened three times within 90 minutes. All three times there was no reason for the car to make emergency actions. Once I had a truck with a trailer behind me, forcing them to brake hard to avoid hitting the rear of the car. I submitted a service request to Tesla and this is what they told me: Incidents like the one you are describing where the vehicle slowdowns for apparently no reason are generally caused by a few reason such as: Map data inaccuracy, Speed limit data inaccuracies, the vehicle reacting to an upcoming event, GPS position inaccuracies, and predicative driving anomalies. In all of these situations the computer is trying to make the safest determination of what to do with the information that it being fed. To us as drivers, it would seem like a bad decision, but the computer uses our input following these events to get better at predicting how it should respond. Anytime you intervene with an autopilot behavior decision you are helping the system as whole get better. There are no faults with any of the hardware in the vehicle and at this time these behaviors are a limitation of software in the system. Our engineering team is working to improve auto pilot with every firmware update and we hope to see improvements in future updates. I'm sorry you feel that was Justin. Future firmware updates will improve functionality. You always have the options of not using your AutoPilot until they do. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443709December 13, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving on freeway at 75mph the car for unknown reasons applied braking and steering and brought the car down to 45mph before I could disengage the autopilot function. This has happened multiple times with just cruise control and both cruise control/steering. All instances happened for unknown reasons, sometimes on a 2 lane highway or multiple lane freeway with nobody around except behind me. I had a very difficult time controlling the car when this happens and the vehicle behind me had to slam on their brakes and swerve around me. This is a very scary and extremely dangerous issue. Issue has been reported to Tesla and awaiting fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443589December 13, 2021
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On at least five occasions since purchasing this car new on 12/07/21, the car, while on Autopilot (non-FSD), has suddenly and unexpectedly braked on clear roads. On each occasion, there were no vehicles in front of me nor any objects visible on or near the roadway. On two occasions, a car following me nearly collided with my car. All the incidents occurred AFTER camera calibration was completed. The car has 143 miles at this writing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443310December 10, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
On a daily basis while using the Adaptive Cruise Control or Tesla Autopilot, I will experience multiple erroneous automatic braking events. The car generally slams the brakes on when it is cresting a hill, attempting to pass a semi truck, or when sun angles produce large shadows in the road. The automatic braking events are sometimes very aggressive and can be extremely dangerous, especially if someone is following behind you in high speed traffic. My wife has requested that I don’t use cruise control or autopilot while she’s in the car, as we experienced an unwarranted, aggressive automatic braking episode which caused great pressure against her pregnant belly on a previous road trip. Additionally, the cameras on my vehicle will often produce warning/error messages stating “X camera is blocked or blinded” for absolutely no reason other than headlights from oncoming traffic shining into my lane. I am unsure if this contributes to the automatic braking issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443194December 9, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While using TACC on a 2 lane road the system mistook a vehicle approaching in the opposing lane as a threat and braked hard. This could have easily caused a collision had someone been following closely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442963December 7, 2021
VISIBILITY/WIPER
Windshield has highly visible internal reflections resulting in vertical ghosting in high contrast situations such as headlights brake lights and even on sunny days service center said it was within acceptable tolerance but it greatly diminishes the clarity of vision through the windshield. Haven't seen anything like it in the four other cars manufactured across two decades that I've driven regularly. Dangerous design or manufacturing defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442917December 6, 2021
EXTERIOR LIGHTING
Front right headlight on a brand new car no longer functions, safety was put at risk by the fact that it is illegal to drive on 1 working light in the dark and rain; and this happened thankfully before leaving home on a dark morning so it was detectable and actionable. Problem was confirmed by remote diagnostic from dealer. No warnings or messages before failure which was confirmed by Tesla representative on the phone. They have not inspected the component and will not return calls / have not responded to service scheduling for 3 days. There is no service possible when they have a monopoly on their supply chain and will not schedule service. My car is unsafe to drive and is basically a lemon at this point until they fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442803December 6, 2021
FORWARD COLLISION AVOIDANCE
The contact owns a 2022 Tesla Model 3. The contact stated that while driving at various speeds with the cruise control activated, the vehicle would independently brake with the Forward Collision Avoidance warning chime being audible. The contact stated that the failure would occur when oncoming large vehicles or as another vehicle in the opposite lane would drive past the vehicle. The contact called a service center where an appointment was made; however, the contact received an email that informed him that the appointment was cancelled. The contact was informed that an internal diagnostic was performed and that no defect was discovered. He was informed that over time the vehicle would adapt and improve its performance over time. The contact stated that the failure had persisted, and no improvement had been made. The vehicle had yet to be repaired. The failure mileage was 16. When travelling at 62mph with cruise control engaged, if a semi is oncoming in the other lane, the car will brake suddenly and slow by 30 plus mph in seconds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442690December 4, 2021
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
Forward collision avoidance system triggered 4 separate times in a 70 minute/60 mile drive on a stretch of highway and rural roads. The highway consists of 40 miles of divided and undivided highway, with up to 2 lanes per side. Occasionally, the undivided section has center turning lanes. Junctions and turnoffs are common. 3 incidents of forward collision detection automatic braking were triggered by semi trucks in the oncoming lanes on 1 lane per side undivided highway. The vehicle automatically applied the brakes, taking the vehicle from roughly 60mph to 30mph quickly during each instance. The trucks were not particularly close, nor were they appearing to leave their lane into mine. The 4th automatic braking incident occurred seemingly randomly on a rural, undivided 1 lane per side state road. All of these had the potential to cause an accident if I were being closely followed. All incidents occurred using the Autopilot cruise control feature. The auto steer lane keeping feature was activated for at least 1 of the 1st 3 events, but I do not recall which. In all of these instances, the vehicle did not perform any other evasive maneuvers. The 1st, 2nd, and 4th incidents were completely unexpected. The 3rd occurred during a particularly narrow, curvy section of undivided highway, which we were actively anticipating. Due to a configuration issue, the onboard dashcam was not functioning during these events and no video of these events was recorded. This vehicle is expected to go into the service center late December for this and other trim quality issues. Customer service indicated interest in these events and advised me to file bug reports when these occur. For issues with lane keeping, the autopilot auto steer feature regularly under-steered during most curves (narrow canyon driving) and often strayed closer to the lanes to the left of me than I would under my control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442622December 4, 2021
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My Tesla Model 3 is brand new and delivered in 2021, the vehicle has had no recalls or issues report by the manufacture and is running the latest software updates provided by Tesla, which as of this date is: 2021.36.8 I have driven the car since delivery a total of 5,596 miles, which includes a cross country road trip from CA to FL. During this trip I used "Autopilot" a feature which is touted as safe, however after my experience and reading and hearing other users reports I believe this is not the case. I had numerous cases of "phantom braking" which is where the vehicle believes there is an object that it will collide with and it slams the brakes on, usually dropping around ~20 MPH extremely rapidly. Many of these events occurred in lower light scenarios (night time) and almost all of them occurred when I had no vehicles in any direction for over half a mile, which means that there should have been no indicators flagging an emergency braking event. Here are some other reports, including a well known publisher CNET: https://www.cnet.com/roadshow/reviews/2021-tesla-model-y-review/ The Model Y and 3 share a lot of common design and technical elements, including their lack of a forward radar system, which is think is likely why this issue is occurring for these vehicles and not for the Model S and X. Here is a full user report: https://www.youtube.com/watch?v=uxvh60zBl70&t=1s I am writing this report in order to add myself to a growing list of Tesla customers that have not been listened to about this issue, it is a massive safety issue and should likely trigger a full investigation, this issue can easily be replicated with and 2020-2021 Model 3 and/or Y. And likely should trigger an immediate call for either a software patch, disabling of the feature, and/or recall of all affected vehicles, either to retrofit a radar system, or to fix the camera system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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