Subaru Outback Complaints

1,029 consumer complaints on file.

#11518850April 25, 2023
UNKNOWN OR OTHER
We purchased this vehicle new July 2022. December 29 2022 the windshield cracked due to unknown causes. March 19, 2023 a small rock hit the windshield while on on ramp to interstate and the windshield instantly had a large crack. We have never had a vehicle windshield crack this easily.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518728April 24, 2023
VISIBILITY/WIPER
Horizontal stress crack middle of windshield from driver side to almost center of windshield. Stress crack keeps extending towards passenger side. Car was parked outside, sunny day @ 78DEG. Are clostest to edge I can get my fingernail in maybe the thickness of 3-4 sheets of paper. Line of site obscured due to crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518620April 24, 2023
VISIBILITY/WIPER
Windshield crack formed despite no outside cause. In morning it was there. I went to Schlossman Subaru and they documented situation and said they would contact Subaru. I have tried to contact them several times for follow-up but they have not responded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518373April 21, 2023
VISIBILITY/WIPER
Large crack developed in the lower/middle driver’s side windshield, spreading to the middle of the windshield. There is no obvious/apparent damage that caused this, with the crack starting at the edge of the windshield, and spreading inward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518350April 21, 2023
VISIBILITY/WIPER
The windshield developed a large crack while sitting in the driveway. It started about midway up on the passanger side and extended about a foot and a half.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517878April 19, 2023
VISIBILITY/WIPER
The front windshield spontaneously cracked sometime overnight, while my car was parked in my garage. I noticed it when I got into my car one morning, and a roughly 6 inch horizontal crack had appeared, originating from the driver's side edge about halfway up the glass. I immediately got out and inspected the crack to find a point of impact, but it was a perfectly smooth crack line w/ zero points of impact. I drove the short distance to my destination, and an hour or two later when I got back in the car, it had continued to grow to maybe double the previous size (now 15-20" wide). The crack was directly in my line of sight from my eyes to the road ahead. The next day, I took it to my Subaru dealer, where they took photos and said they'd contact Subaru corporate to determine if they'd pay for the replacement. I just got news today that they'll replace it, but I'm responsible for a hefty "deductible" to replace their faulty glass.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517873April 19, 2023
VISIBILITY/WIPER
The front windshield has a rapidly growing crack that now spans almost half of the glass. Our car was parked in our garage overnight, like it always is, and one morning we got in to drive, and there was a 6-8 inch horizontal crack that started at the far edge of the driver's side, in the middle of the windshield (right in the line of sight between my eyes and the road). I immediately got out and inspected the crack to find absolutely zero point of impact. I took it to the Subaru dealer the next day, and by the time they looked at it, it had grown to at least 20+ inches across the glass. They contacted Subaru corporate, who just called me back today to tell me that I need to pay them a deductible to have the glass replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517827April 19, 2023
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2022 Subaru Outback. The contact stated he had taken the vehicle to the dealer for standard maintenance. When parked, the contact noticed that smoke was coming from underneath the vehicle. A loud popping noise occurred then a fire started underneath the hood of the vehicle. The fire quickly spread. The fire department extinguished the fire. There was no damage. There were no injuries and medical attention was not needed. A fire/police report was filed. The vehicle was towed and is with insurance waiting for the condition of the vehicle to be determined. The vehicle had not been officially diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 4,260.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11517713April 18, 2023
UNKNOWN OR OTHER
Both passenger and driver doors leak water onto floor while using the car wash. The dealership has replaced the door moldings but it still leaks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517712April 18, 2023
ELECTRICAL SYSTEM
Infotainment screen goes blank. It has been addressed at dealership but still happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517711April 18, 2023
ELECTRICAL SYSTEM
Issues with both driver and passenger windows. There are times when windows don’t close all the way or just go back down. Wind and rain while driving is very unpleasant. This has been addressed 3 times at dealership and still we have issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517709April 18, 2023
ELECTRICAL SYSTEM
Tried to start outback and nothing, no clicking for battery dying, just nothing. Tried again and again, no noise in engine at all. Waited 2 minutes longer and it finally turned over and started.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517346April 17, 2023
UNKNOWN OR OTHER
As I was driving on a rural road going 45 mph I heard a sudden explosion in my car. I thought a bomb exploded in my car because there was glass all over me. When I looked up, I then realized the sun roof had suddenly exploded while I was driving. There were no other cars near me or people as I mentioned, I was driving on a rural road so no objects hit the sun roof window it just suddenly shattered on its own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517305April 16, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I purchased the vehicle about a month ago and almost on a daily basis the precollision breaking system would cause the car to break when there was nothing there. It has picked up parked cars on the side of the road as well as breaked for no apparent reason. I have been almost rear ended a number of times. The precollision breaking system takes several steps to turn off and needs to be turned off every time the car is started. I spoke to the dealership and brought the car in to be looked at. I thought maybe the cameras were too sensitive. I requested for the precollision breaking system to be disconnected since I felt like it was a safety concern. They were unable to reduce the sensitivity or disable the system. They said they could disable it but in doing so I would lose several other features on the car. They could not tell me which ones.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517236April 15, 2023
UNKNOWN OR OTHER
The moonroof glass exploded yesterday in my parking lot. I contacted local dealers and they refused to cover it under factory warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517076April 14, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, FUEL/PROPULSION SYSTEM
Car experienced unintended acceleration and the pre-collision safety system failed to engage. Car accelerated into a building and the driver stopped car's attempt to continue forward progress by taking the car out of drive mode. The pre-collision system failed completely. The Electronic Control Units seemed to fail entirely. This happened while pulling into a parking space at a very low rate to speed (until the car "took off").
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11516858April 13, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER
I drove my vehicle on Saturday April 1, 2023 without incident. There was no occurrence anything hitting the windshield. I returned home and did not drive the vehicle again until Monday April 3, 2023. I went to the garage to leave for work when I noticed a 15 inch crack in the windshield. The crack originates from the leading vertical edge on the driver side. There is no visible chip or other damage that would indicate debris struck the windshield. The vehicle has less than 18k miles on it and is parked in a garage 95% of the time it is not in use. The crack has continued to spread since the first day and now covers half of the windshields length.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516719April 12, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Subaru Outback. The contact stated that while the vehicle was parked, she entered the vehicle to start the vehicle; however, the engine failed to turn over. An unknown electrical system warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed that the battery tray and battery holder needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 9,322.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516593April 11, 2023
AIR BAGS
Passenger seat air bag system does not recognize my wife at times. She weighs some where around 100 pounds. Sometime the “The passenger is here light” comes on right a way, sometimes with in a mile and sometime never. Talk to the Subaru services rep. He said there was nothing they could about it. I told him I would bring the car in and leave for days so they could check it out, he told if I wanted to waste my time to go a head. Looking online this has been a safety problem for sometime that Subaru won’t do anything about. Like most safety issues someone will have to die before something is done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516277April 10, 2023
VISIBILITY/WIPER
Hit a pothole while driving at highway speeds, that resulted in a large crack in the windshield. there are no visible chips in the windshield, just a large (approx. 5") crack that has since expanded. We have gotten a quote to replace it from a few repair shops and each one quoted roughly $1500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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