Subaru Impreza Complaints

2,698 consumer complaints on file.

#10587494May 9, 2014
FUEL SYSTEM, GASOLINE, POWER TRAIN
WHEN ATTEMPTING TO FUEL THE VEHICLE (THE TANK WAS LESS THAN ONE-QUARTER FULL), THE GAS SPLASHED BACK OUT OF THE VEHICLE ON ME AND ALLOVER THE GROUND. I TRIED SEVERAL TIMES TO FUEL, BUT THE TANK WILL NOT ACCEPT GAS. THIS ISSUE CAN CAUSE INJURIES FROM THE GASOLINE SPLASH, AND IT CAN CAUSE STRANDED DRIVERS BECAUSE THE VEHICLE CANNOT BE REFUELED. IT MUST BE INVESTIGATED. THERE ARE PLENTY OF FORUMS ONLINE WHERE PEOPLE COMPLAIN OF THE SAME ISSUE IN THEIR 2009 IMPREZAS... THERE MUST BE A KNOWN DEFECTIVE PART, BUT SUBARU IS NOT RECALLING IT? PLEASE INVESTIGATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585733April 30, 2014
SUSPENSION
I WAS DRIVING ON I190 IN WORCHESTER MA MERGING INTO I290 WHEN THE LOWER CONTROL ARM BROKE AND THE FRONT END COLLAPSED CAUSING LOSS OF CONTROL OF THE VEHICLE. AT THE SUBARU DEALER'S THE CONTROL ARM AND SUB FRAME WERE FOUND TO BE RUSTED CLEAR THROUGH. THERE WAS A FACTORY RECALL ISSUED IN 2011, WHICH WE WERE NOT INFORMED OF. THE VEHICLE HAS BEEN SERVICED BY SUBARU ONLY SINCE WE PURCHASED IT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585771April 30, 2014
TIRES
HIT SMALL POT HOLE WHICH OTHER CARS WERE DRIVING OVER WITH NO FAILURES. I CALLED SUBARU ROADSIDE ASSISTANCE. THEY PUT DONUT FLAT ON. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585395April 28, 2014
VISIBILITY
ADD ME AS WELL TO THE LIST OF SUBARU DRIVERS WHOSE DRIVER SIDE SUN VISOR BROKE AND NO LONGER STAYED IN PLACE. THE CONTROL ARM ON THE VISOR CRACKED, RESULTING IN THE VISOR HANGING DOWN DIRECTLY IN FRONT OF THE DRIVER AND IMPAIRING VISIBILITY. WE WERE REQUIRED TO REMOVE THE VISOR AND LACK THE USE OF A VISOR DURING GLARE CONDITIONS WHICH WAS ALSO A SAFETY ISSUE AS BOTH CONDITIONS IMPAIR THE DRIVER'S ABILITY TO SEE ONCOMING TRAFFIC, OBSTACLES IN THE ROAD, ETC. THIS SEEMS LIKE A SERIOUS DEFECT WHICH MANY OTHERS HAVE APPARENTLY HAD AN ISSUE WITH AS WELL, AND CLEARLY SHOULD BE THE SUBJECT OF A RECALL. WE WERE FORCED TO PURCHASE A NEW VISOR FROM THE DEALERSHIP FOR $100. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585086April 26, 2014
VEHICLE SPEED CONTROL, STRUCTURE:BODY
I AM EXPERIENCING ISSUES WITH THE FIREWALL WHERE EVERYTIME I DEPRESS THE CLUTCH THE FIREWALL FLEXES AND IT IS MAKING IT DIFFICULT TO SHIFT GEARS UNDER NORMAL OPERATION OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583344April 17, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2002 SUBARU IMPREZA. THE CONTACT STATED THAT THE REAR SUSPENSION WAS EXHIBITING CORROSION. THE VEHICLE WAS PREVIOUSLY SERVICED UNDER NHTSA CAMPAIGN NUMBER: 11V464000 (SUSPENSION). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000 AND THE CURRENT MILEAGE WAS 168,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578338April 8, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2007 SUBARU IMPREZA WRX. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE FROM A COMPLETE STOP, THE VEHICLE WOULD NOT ACCELERATE OVER 5 MPH. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE CLUTCH WAS FAULTY. THE VEHICLE WAS REPAIRED. THE CONTACT INDICATED THAT THE CLUTCH HAD BEEN REPLACED ON MULTIPLE OCCASIONS FOR THE SAME DEFECT. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 4,000. ..UPDATED 05/21/14 *BF THE CLUTCH FAILED FOUR TIMES. UPDATED 07/23/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577808April 6, 2014
VEHICLE SPEED CONTROL
DURING THE MONTH OF JANUARY 2014 I HAD A FEW QUESTIONABLE INCIDENTS THAT HAPPENED PULLING IN TO VARIOUS PARKING SPACES, WHETHER IT WAS THE SUPERMARKET OR THE SCHOOLS WITH WHICH MY CHILDREN ATTEND AND THAT I WORK. I DIDN'T THINK ANYTHING OF IT AS THIS IS A NEW CAR AND IT SHOULD WORK PERFECTLY. THE WEEK OF FEBRUARY 17TH THIS WAS THE MOMENT I KNEW I WASN'T IMAGINING THINGS, MY FIRST MOMENT OF COMPLETE PANIC AS MY BRAND NEW CAR UNINTENDED ACCELERATED TOWARD MY GARAGE. I HAD JUST DROPPED OFF MY CHILD AND A NEIGHBORS CHILD AT SCHOOL. WE CARPOOL TO HELP EACH OTHER OUT. I APPLIED AS MUCH PRESSURE I COULD TO BRAKE THAT CAR. I KNEW AT THIS MOMENT IT WASN'T ME AND THAT I SHOULD HAVE TAKEN MORE NOTICE AND ACTION IN JANUARY. MARCH 7TH IT WAS JUST ANOTHER TYPICAL DAY OF DRIVING MY AND MY NEIGHBORS' CHILDREN TO AND FROM SCHOOL. WE HAD MY SON'S FRIEND IN THE CAR, BOTH ARE ONLY 9/8 YEARS OF AGE, MY DAUGHTER, 11, HAD HER FRIEND IN THE CAR. WE WENT FROM THE LIBRARY DROPPED OFF MY SON'S FRIEND AND PROCEEDED HOME. WE WERE ALL LAUGHING AND HAVING A GOOD TIME AS WE PULLED IN TO THE DRIVEWAY. ALL OF SUDDEN THE CAR HAD AN UNINTENDED ACCELERATED MOMENT AND RACED TOWARD THE GARAGE. ONCE THE VEHICLE FINALLY STOPPED THERE, WAS COMPLETE DEAD SILENCE. SKID MARKS ON MY DRIVEWAY. I IMMEDIATELY WENT IN TO CALL THE DEALERSHIP TO INFORM AND FIND OUT WHAT TO DO. MARCH 14TH LOADED 2 DOGS IN TO THE CAR TO GO TO THE PARK. AS WE BACKED OUT I SAW THE OTHER TWO AND DECIDED IT WOULD BE A FAMILY AFFAIR. WE HAVE 4 LABRADORS. SO AS I PULLED BACK IN TO THE DRIVEWAY AND AS WE (THE DOGS AND I) PULLED IN, THE CAR AGAIN ACCELERATED TOWARDS THE GARAGE. AT THIS POINT I CALLED THE DEALERSHIP AGAIN AND SAID THAT IT HAS HAPPENED AGAIN. STILL THEY CAN'T FIND ANYTHING WRONG AND EVEN CAME AND DROVE IT AT MY HOUSE WITH THE CAR COMPUTER ATTACHED TO A LAPTOP. WE DROVE IN AND OUT OF OUR DRIVEWAY 2 TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575908March 31, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2012 SUBARU IMPREZA. THE CONTACT STATED THAT THE PASSENGER'S SIDE AIR BAG WARNING LIGHT ERRONEOUSLY ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 29,116.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574880March 26, 2014
ENGINE
TL* THE CONTACT OWNS A 2006 SUBARU IMPREZA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITH THE ILLUMINATION OF THE ENGINE AND BRAKE WARNING LIGHTS. THE VEHICLE WAS ABLE TO BE RESTARTED; HOWEVER, THE CONTACT HAD THE VEHICLE TOWED TO THE DEALER. THE DEALER DIAGNOSED THAT THE IGNITION COIL NEEDED TO BE REPLACED. THE IGNITION COIL WAS REPLACED TWICE BECAUSE THE FAILURE RECURRED AFTER THE FIRST REPLACEMENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. UPDATED 06/16/14*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574572March 25, 2014
EXTERIOR LIGHTING
SUBMISSION FROM SUBARU OF AMERICA, INC. RE CONSUMER COMPLAINT- 2008 SUBARU IMPREZA. *SMD THE CONSUMER STATED ON JANUARY 24, 2014, THE HIGH BEAM LIGHTS WOULD NOT COME ON. HOWEVER, SHE DID SMELL A BURNT PLASTIC SMELL COMING FROM HER VEHICLE. SHE PURCHASED A REPLACEMENT BULB FROM AN AUTO PARTS STORE. THE CONSUMER LATER WENT TO A LUBE ESTABLISHMENT, TO HAVE THE DRIVER'S SIDE REPLACED. BUT, WHEN THE HOOD WAS OPENED, IT WAS DISCOVERED BOTH HEADLIGHT PLASTIC COVERS HAD MELTED . THE MECHANIC INFORMED THE HER, THE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACED. WHEN THE CONSUMER CALLED THE DEALER TO EXPLAIN THE SITUATION, SHE WAS GIVEN AN ESTIMATE OF $1300 TO REPLACE THE HEADLIGHT ASSEMBLIES. SOON AFTER, THE PASSENGER HIGH BEAM LIGHT WOULD NOT COME ON. SHE WENT BACK TO THE AUTO PARTS STORE AND PURCHASED ANOTHER BULB. ON FEBRUARY 24, 2014, THE CONSUMER WAS INFORMED, SUBARU WOULD PAY 50% FOR THE REPLACEMENT, AS A COURTESY BECAUSE THE VEHICLE WAS OUT OF WARRANTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574650March 25, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE DRIVING HOME TO BOULDER, CO FROM GOLDEN, I HEARD WHAT SOUNDED LIKE A GUNSHOT OVERHEAD AND IMMEDIATELY PULLED OVER. MY SUNROOF HAD EXPLODED OUTWARD. THERE WAS NO ROAD DEBRIS OR ROCKS OR ANYTHING THAT MIGHT HAVE HIT IT. THE SUNSHADE WAS CLOSED, SO NO GLASS FELL INTO THE CAR. HALF THE GLASS WAS GONE, AND WHAT WAS STILL ATTACHED WAS COMPLETELY SHATTERED. NOT COOL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574491March 24, 2014
WHEELS
UNABLE TO CHANGE FLAT TIRE. THE WHEEL-NUT OR LUG-NUT TORQUE REQUIRED BY SUBARU IS 89FT LBS. THIS TORQUE WAS THE TORQUE ON MY WHEEL-NUTS, AS VERIFIED TWICE BY A NEW-TIRE SALES FACILITY. WITH SUBARU'S 11 1/2" WRENCH, MOST WOMEN AND MANY MEN (MYSELF INCLUDED) CANNOT LOOSEN THESE NUTS. MY WEIGHTLIFTING NEIGHBOR COULD NOT BELIEVE HE COULD NOT LOOSEN THE LUG-NUTS WITH THE SUPPLIED WRENCH. THEY ARE THAT TIGHT! THE OWNER'S MANUAL CAUTIONS NOT TO STAND ON THE WRENCH. THIS CONDITION CAN LEAVE SOMEONE STRANDED, PERHAPS IN A DANGEROUS AREA, OR UNDER DANGEROUS CONDITIONS. SUBARU SHOULD VERIFY THIS PROBLEM, BY HAVING INDIVIDUALS TRY TO LOOSEN THE NUTS. ANYONE WITH THIS VEHICLE (DO OTHER MODELS ALSO HAVE THIS CONDITION?) IS ADVISED TO FIGURE A WAY TO REMOVE THESE NUTS BEFORE AN EMERGENCY OCCURS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573865March 20, 2014
STRUCTURE, POWER TRAIN
THE VEHICLE DEVELOPED A CRACK IN THE FIRE WALL. EVERY TIME I PRESS MY CLUTCH PEDAL THERE IS FLEXING IN THE ASSEMBLY AND MAKES A LOUD CRACK/SQUEAK SOUND. ITS A DAILY DRIVER VEHICLE SO ITS NEVER BEEN RACED OR TRACKED. DUE TO THIS FIRE WALL CRACK (WHICH MIGHT BE DANGEROUS IN FIRE/ACCIDENT) MY TRANSMISSION GEARS AND SYNCROS HAVE BEEN WORN OUT DUE TO THE CLUTCH NOT RELEASING PROPERLY. I KNOW I AM NOT THE ONLY ONE WITH THIS PROBLEM, I WOULD HOPE THAT SUBARU OF AMERICA WILL ONE DAY MAKE A RECALL FOR THIS TERRIBLE PROBLEM BECAUSE I DON'T THINK THAT I SHOULD BE RESPONSIBLE FOR A HUGE DEFECT LIKE THIS, THE VEHICLE IS NO LONGER SAFE FOR MANY REASONS AND IS WEARING OUT MY INTERNAL COMPONENTS EVERY DAY. PLEASE HELP ME! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573058March 18, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT STATED THAT WHILE DRIVING 4 MPH IN REVERSE, THE VEHICLE RAPIDLY ACCELERATED IN REVERSE. THE CONTACT WAS UNABLE TO STOP THE VEHICLE, AS IT PROCEEDED TO CRASH INTO A BOULDER FOLLOWED BY A TREE. THE REAR BUMPER WAS DAMAGED HOWEVER, THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT STATED THAT THE FAILURE OCCURRED TWICE, INITIALLY IN NOVEMBER 2013 AND AGAIN IN FEBRUARY 2014 WHILE IN REVERSE. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE WITH REPAIRING THE VEHICLE. THE FAILURE MILEAGE WAS 6,300 AND THE CURRENT MILEAGE WAS 7,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10573078March 18, 2014
SUSPENSION
THE RIGHT FRONT CONTROL ARM SHEERED IN HALF WHILE DRIVING AT SPEED. LATER INSPECTION REVEALED IT WAS DUE TO CORROSION. A RECALL WAS ISSUED FOR THIS EXACT SAME PART ON SEPTEMBER 10, 2011, AND THE RECALL WAS COMPLIED WITH ON THIS CAR IN 2012, YET THE PART STILL FAILED IN A DANGEROUS CONDITION LESS THAN TWO YEARS LATER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573149March 18, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 SUBARU IMPREZA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, A LOUD EXPLOSION WAS HEARD FROM THE REAR PASSENGER'S SIDE OF THE VEHICLE. THE VEHICLE THEN SUDDENLY ACCELERATED TO 100 MPH, CAUSING THE CONTACT TO LOSE CONTROL OF THE VEHICLE AND CRASH INTO A UTILITY POLE. THE VEHICLE WAS DESTROYED. THE CONTACT SUFFERED INJURIES TO THE CHEST AREA DURING THE CRASH. A POLICE REPORT WAS FILED AT THE SCENE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 20,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10567811March 7, 2014
ENGINE AND ENGINE COOLING
EXCESSIVE OIL CONSUMPTION: I AM EXPERIENCING A SIGNIFICANT PROBLEM WITH MY SUBARU IMPREZA 2012 WITH EXCESSIVE USE OF OIL AND THE OIL LIGHT GOING ON. I UNDERSTAND FROM THE SERVICE PEOPLE THAT THIS IS CAUSED BY "BLOWBACK" PAST THE CYLINDERS, CAUSING EXCESSIVE OIL USE, INCONVENIENCE TO OWNERS, AND AN INFLATED COST OF OWNERSHIP (SYNTHETIC OIL IS $8/QT.) SUBARU INSISTS THIS IS NORMAL BUT WHEN I TRADED IN MY LEXUS AT 257,000 MILES WITH NEVER AN ADDITIONAL DROP OF OIL BETWEEN OIL CHANGES, I CERTAINLY DIDN'T EXPECT TO TRADE IT IN FOR AN OIL GUZZLER LIKE THE SUBARU IMPREZA. SUBARU WILL DO NOTHING AND INSISTS THIS IS NORMAL - - AT LEAST FOR THEM! IT WAS FIXED FOR THE 2013 AND 2014 MODELS BUT THEY ARE AVOIDING DOING ANYTHING FOR THOSE WHO PURCHASED THE 2012 MODEL AND ARE EXPERIENCING VERY INFLATED COST OF OWNERSHIP AS WELL AS TREMENDOUS INCONVENIENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567566March 6, 2014
VISIBILITY/WIPER
ADD OUR NAMES TO THE LIST OF SUBARU DRIVERS WHOSE DRIVER SIDE SUN VISOR BROKE AND NO LONGER STAYED IN PLACE. THE CONTROL ARM ON THE VISOR CRACKED, RESULTING IN THE VISOR HANGING DOWN DIRECTLY IN FRONT OF THE DRIVER AND IMPAIRING VISIBILITY. WE WERE REQUIRED TO REMOVE THE VISOR AND LACK THE USE OF A VISOR DURING GLARE CONDITIONS WHICH WAS ALSO A SAFETY ISSUE AS BOTH CONDITIONS IMPAIR THE DRIVER'S ABILITY TO SEE ONCOMING TRAFFIC, OBSTACLES IN THE ROAD, ETC. THIS SEEMS LIKE A SERIOUS DEFECT WHICH MANY OTHERS HAVE APPARENTLY HAD AN ISSUE WITH AS WELL, AND CLEARLY SHOULD BE THE SUBJECT OF A RECALL. WE WERE FORCED TO PURCHASE A NEW VISOR FROM THE DEALERSHIP FOR $100, AND I WOULD ECHO THE COMMENTS OF ANOTHER COMPLAINANT THAT THE DEALERSHIP HAVING PLENTY OF VISORS IN STOCK SUGGESTS THAT THIS IS A VERY COMMON ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566147March 5, 2014
EQUIPMENT, ELECTRICAL SYSTEM
2012 SUBARU IMPREZA. CONSUMER WRITES IN REGARDS TO THE INSTALLATION OF VEHICLE REMOTE STARTER. *SMD THE CONSUMER STATED HE RECEIVED A RECALL REGARDING THE REMOTE STARTED. THE DEALER INFORMED THE CONSUMER, THE REMOTE THAT WAS INSTALLED IN HIS VEHICLE WAS NOT A SUBARU MANUFACTURED UNIT, AND THEREFORE NOT SUBJECT TO RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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