Subaru Impreza Complaints

2,698 consumer complaints on file.

#10626384August 19, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2012 SUBARU IMPREZA. THE CONTACT STATED THAT THE FRONTAL AIR BAG INDICATOR ILLUMINATED IN THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622234August 14, 2014
AIR BAGS
THE DASHBOARD "AIRBAG MALFUNCTION" LIGHT TURNS ON AND THE PASSENGER AIRBAG LIGHT SWITCHES TO "OFF" WHILE THERE IS A PASSENGER IN THE CAR. THIS PROBABLY MEANS THAT IF THERE WAS A COLLISION, THE PASSENGER AIRBAG WOULD NOT DEPLOY, WITH PASSENGER IN FRONT SEAT. IT WAS HAPPENING ABOUT 40% OF THE TIME THAT I HAD A PASSENGER IN THE FRONT SEAT. TOOK THIS TO ALEXANDRIA'S BEYER SUBARU AND THEY WERE ABLE TO PULL THE CODE/REPRODUCE PROBLEM. APPARENTLY THERE IS SOME SENSOR IN THE SEAT THAT CAUSES THIS MALFUNCTION. THEY ARE REPLACING THE SENSOR FREE OF CHARGE (COVERED UNDER WARRANTY). ..UPDATED 01/20/15 *TR UPDATED 08/28/2017*CT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621919August 13, 2014
WHEELS
IN A CRIME RIDDEN NEIGHBORHOOD I HAD A FLAT TIRE WHICH I WAS UNABLE TO CHANGE. THIS WAS DUE TO MY SUBARU LABELED AND PACKAGED "MCGARD" WHEEL KEY WHICH CRACKED AND BECAME UNUSABLE. TIRE SALES AND REPAIR FACILITY SUMMONED FOR ASSISTANCE REPORTS THEY HAVE A "BUCKET" FULL OF THIS BRAND OF WHEEL LOCK "KEYS" WHICH CRACKED AND BECAME UNUSABLE. AFTER MY FIRST MCGARD WHEEL LOCK KEY CRACKED, MCGARD SENT ME A FREE WHEEL LOCK "KEY" AND SAID THE ORIGINAL CRACKED, BECAUSE SOMEONE USED EXCESSIVE AIR-WRENCH TORQUE TO REMOVE LUG NUTS. I BELIEVE THIS TO BE UNTRUE, BECAUSE TO ELIMINATE THIS POSSIBILITY, I PERSONALLY ATTEMPTED TO REMOVE THE FOUR KEYED WHEEL LOCKS (WITH MY BRAND NEW WHEEL LOCK KEY) PRIOR TO A TIRE ROTATION AT A TIRE SALES FACILITY. THE BRAND NEW WHEEL LOCK KEY CRACKED AGAIN (AFTER THE THIRD MCGARD LUG), SIMPLY BY ME TRYING TO REMOVE THE KEYED LUGS. IT SHOULD BE NOTED SUBARU LUG NUT TORQUE HAD BEEN APPROXIMATELY 62' LBS., AND IT IS NOW APPROXIMATELY 85' LBS. PLEASE ALSO SEE MY OTHER NHTSA COMPLAINT REGARDING THE UNUSABLE SUBARU SUPPLIED LUG WRENCH. I BELIEVE THIS AFFECTS 2013 MODELS, AND VERY POSSIBLY MODEL YEARS PRIOR TO 2012. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621897August 12, 2014
VEHICLE SPEED CONTROL
UPON ENTERING A PARKING GARAGE AND PARKING, THE CAR ACCELERATED ON ITS OWN AND CRASHED INTO A CEMENT WALL. I WAS DRIVING SLOWLY HAVING JUST MADE SEVERAL TURNS WITHIN THE GARAGE AND THEN ALIGNED, AS USUAL, WITH THE LINES TO PARK. THE CAR REVVED EXTREMELY HIGH AND TOOK OFF STRAIGHT INTO THE WALL THROWING ME BACK IN TO THE SEAT. I ONLY NEEDED TO SOFTLY TAP THE BRAKES TO BREAK NORMALLY, BUT IT TOOK OFF. AFTER THE INCIDENT, I MADE SURE TO CHECK THE FOOT PEDAL AREA TO SEE IF ANYTHING WAS INTERFERING WITH THE GAS, BUT NOTHING WAS NEAR. THE MATS ARE CUT WELL AWAY FROM THE PEDALS. I SUFFERED BURNS/SCRAPES FROM THE SEAT BELT ACROSS MY COLLAR BONE, WHIPLASH FROM THE IMPACT, AS WELL AS, A SORE CHEST ALSO FROM THE IMPACT AND SEAT BELT. I FELT LIKE THE CAR WAS POSSESSED AND TOOK OVER. I REFUSE TO DRIVE THIS VEHICLE AGAIN. I AM SCARED THAT SOMEONE COULD HAVE BEEN HURT, OR WORSE, DUE TO THIS DEFECT IN THE CAR. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10621456August 11, 2014
AIR BAGS
WHEN SOMEONE SITTING IN THE FRONT PASSENGER SEAT LEANS SLIGHTLY, THE AIRBAG SENSOR FREQUENTLY MALFUNCTIONS AND THE CAR TURNS OFF THE AIRBAGS FOR THAT SEAT, AS INDICATED BY THE LIGHTED DASHBOARD INDICATOR SIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620799August 8, 2014
POWER TRAIN:CLUTCH ASSEMBLY
I HAVE A 2008 WRX AND I'M GETTING THE APPARENT COMMON PROBLEM IN WHICH THE CLUTCH ASSEMBLY IS BREAKING AWAY FROM THE FIREWALL! I NOTICED EARLY IN THE YEAR THAT I WAS GETTING A POPPING SOUND WHEN I DEPRESSED THE CLUTCH PEDAL. IT STOPPED FOR A WHILE AND THEN STARTED DOING IT AGAIN. I DID SOME RESEARCH INTO WHAT THIS COULD POSSIBLY BE, AND I FOUND MANY COMPLAINTS ABOUT THIS. I LOOKED TO SEE IF MY ASSEMBLY HAD BEEN BROKEN, AND SURE ENOUGH IT IS! THIS IS CLEARLY A SAFETY ISSUE AS STATED BY MANY OTHERS BECAUSE OF THE FIREWALL NOW HAVING HOLES IN IT! THIS NEEDS TO BE A RECALL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620908August 8, 2014
STRUCTURE:BODY, SUSPENSION, VEHICLE SPEED CONTROL
DRIVER WAS PARKING VEHICLE IN A PARKING LOT WHEN IT SUDDENLY ACCELERATED FORWARD, CROSSING PARKING BARRIER, BUSHES IN PLANTING AT EDGE OF LOT, AND SIDEWALK HITTING A PARKED CAR. DRIVER STATES THAT BRAKE WAS DEPRESSED AT TIME OF INCIDENT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10620926August 8, 2014
POWER TRAIN, SERVICE BRAKES, ENGINE
MY 2010 WRX STI HATCHBACK IS MAKING A CREAKING/FLEXING/BENDING SOUND EVERY TIME I DEPRESS MY CLUTCH PEDAL. I STARTED TO NOTICE THIS ABOUT A MONTH AFTER I PURCHASED MY VEHICLE AND AT FIRST I THOUGHT IT WAS JUST A NOISE ISSUE AND UPON FURTHER RESEARCH I NOTICED THAT MY CLUTCH PEDAL/BRAKE ASSEMBLY IS FLEXING AND THE SPOT WELDS ARE FAILING ON THE FIREWALL. I HAVE TAKEN IT TO MULTIPLE DEALERSHIPS IN VIRGINIA AND THEY ALL HAVE SAID IT IS "NORMAL" AND REFUSED TO WORK ON IT SAYING MY WARRANTY HAS EXPIRED. I AM NOT SURE IF THE VEHICLE IS SAFE TO DRIVE OR IF THE ASSEMBLY WILL STOP WORKING CAUSING AN ACCIDENT, INJURY OR DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619273August 6, 2014
AIR BAGS
MY SUBARU IS EQUIPPED WITH A PASSENGER AIRBAG MONITOR. WHEN SOMEONE IS SITTING IN THE PASSENGER SEAT, THE LIGHT SHOULD INDICATE THE AIRBAG IS ON. WHEN A PASSENGER IS SITTING IN THE FRONT SEAT OF MY IMPREZA, THE AIRBAG CONSISTENTLY TURNS OFF. I CALLED SUBARU THE FIRST TIME IT HAPPENED. THEY TOLD ME THERE WAS A RECALL. WHEN I TOOK IT INTO THE DEALERSHIP TO BE FIXED, THEY SAID THERE WAS NO RECALL AND THEY COULD NOT DUPLICATE THE PROBLEM. I TOOK IT IN A SECOND TIME WITH THE SAME RESPONSE. I AM NOW OUT OF WARRANTY AND THE PASSENGER AIRBAG TURNS OFF ABOUT 75% OF THE TIME SOMEONE IS SITTING IN THE SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619283August 6, 2014
ENGINE
THIS SUBARU TAKES SYNTHETIC OIL, WHICH SHOULD LAST A MINIMUM OF 6000 MILES BETWEEN OIL CHANGES. EVERY OIL CHANGE I HAVE HAD ON THIS CAR (I CHANGE IT EVERY 7500 MILES), I HAVE HAD TO ADD AN EXTRA QUART OF OIL BY ABOUT 3000 MILES INTO AN OIL CHANGE. THIS HAS DONE THIS FROM THE VERY BEGINNING OF OWNERSHIP. A BRAND NEW CAR SHOULD NOT BURN UP OIL SO QUICKLY. THIS CAN HAS BEEN SO MANY HEADACHES FROM THE MOMENT I PURCHASED IT. ELECTRICAL FAILURES, PASSENGER AIRBAGS NOT WORKING, GPS SYSTEM FAILURE, BRAKES NOT RESPONDING AS THEY SHOULD...THE LIST GOES ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619025August 5, 2014
ENGINE, ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
ACCORDING TO THE DEALERSHIP THE CATALYTIC CONVERTER IN MY 2008 SUBARU IMPREZA HAS PREMATURELY FAILED. THE VEHICLES CHECK ENGINE LIGHT CAME ON AND THE CAR WENT INTO "LIMP" MODE WHILE DRIVING, IN CONJUNCTION WITH THE CHECK ENGINE LIGHT MY VEHICLE HAS BEEN EXPERIENCING VERY POOR GAS MILEAGE FOR THE LAST MONTH. THE DEALERSHIP HAS QUOTED ME OVER $2000 FOR THE REPAIR OF MY CAR. IT WAS BROUGHT TO MY ATTENTION THAT SEVERAL OTHER SAME MODEL YEAR SUBARU'S HAVE RECALLS DUE TO THE CATALYTIC CONVERTER NOT PERFORMING TO EMISSION STANDARDS. SOME OF THESE CARS HAVE THE EXACT CATALYTIC CONVERTER PART NUMBER AS MY CAR, I DO NOT UNDERSTAND WHY CAR WOULD NOT BE RECALLED ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617993July 31, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2008 SUBARU IMPREZA. THE CONTACT STATED THAT ANOTHER VEHICLE CAME ACROSS THREE LANES OF ONCOMING TRAFFIC AND CAUSED A CRASH. THE OTHER VEHICLE CRASHED INTO THE FRONT OF THE CONTACT'S VEHICLE AND THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED MAJOR INJURIES. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE IMPACT DID NOT MEET THE SPECIFICATIONS THAT WOULD WARRANT AIR BAG DEPLOYMENT. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10617772July 30, 2014
POWER TRAIN
WAS STARTING TO HAVE PROBLEMS SHIFTING INTO GEAR ESPECIALLY GETTING INTO REVERSE. TOOK MY VEHICLE TO A SUBARU DEALERSHIP FOR A CAUSE. THE TECH WANTED TO REPLACE THE ENTIRE CLUTCH ASSEMBLY FOR 1800 BUCKS. I TOOK MY VEHICLE TO ANOTHER SHOP FOR A SECOND ANSWER, IMMEDIATELY WAS TOLD IT WAS THE FIREWALL.THE WELDS HAVE SNAPPED. BECAUSE THE WELDS HAVE SNAPPED THE CLUTCH CAN'T ENGAGE PROPERLY CAUSING ONE TO HAVE EITHER TERRIBLE SHIFTS OR POSSIBLY GRINDING OF GEARS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615880July 24, 2014
FUEL/PROPULSION SYSTEM
3 TIMES THIS MONTH HAD TO TAKE MY SUBARU TO DEALER BECAUSE MY CAR WAS NOT ACCEPTING GAS IN THE TANK. IT WOULD SQUIRT EVERY GALLON BACK AT ME EACH INCIDENT THAT THIS OCCURRED. I HAD TO SUFFER SEVERE EYE BURNS TWICE DUE TOO THE GASOLINE HITTING ME DIRECTLY IN THE FACE. THANK GOD A FIRE DID NOT START. NOW I HAVE TO TAKE TO THE DEALER AGAIN BECAUSE PROBLEM STILL NOT SOLVED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10615829July 23, 2014
FUEL/PROPULSION SYSTEM
EXPERIENCED STRONG FUEL SMELL IN CABIN AFTER COLD START ON A COUPLE OF COLD DAYS (~10F?) EXPERIENCED DURING TRIP NORTH FOR HOLIDAYS. ODOR WENT AWAY AFTER ENGINE WARMED UP. NO PROBLEM EVIDENT IN WARMER WEATHER. SEEMS LIKELY THAT THIS IS SAME PROBLEM THAT LED TO RECALL OF EARLIER MY IMPREZAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615242July 22, 2014
VISIBILITY/WIPER, VISIBILITY:WINDSHIELD
SPONTANEOUS CRACKS IN WINDSHIELD. CAR WAS NOT IN USE AND SITTING IN OPEN SPACE. NO VISIBLE CHIPS OR ANY REASON FOR THIS OCCURRENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615017July 21, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 SUBARU IMPREZA. THE CONTACT STATED WHILE DRIVING 55 MPH, BURNING FUMES WERE EMITTED INTO THE VEHICLE. THE CONTACT MENTIONED THAT WHILE ATTEMPTING TO MERGE TO THE SIDE OF THE ROAD, BLACK SMOKE STARTED COMING FROM THE VEHICLE. THE CONTACT AND PASSENGER IMMEDIATELY EXITED THE VEHICLE AND MOMENTS LATER THE VEHICLE WAS COMPLETELY ENGULFED IN FLAMES. NO INJURIES WERE REPORTED. A POLICE REPORT WAS FILED. THE FORENSICS EXAMINER DETERMINED THAT THE ABS FLUID LEAKED ON THE ENGINE CAUSING THE FIRE. THE VEHICLE WAS DESTROYED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10610591July 15, 2014
ENGINE
OIL LIGHT CAME ON. SUBARU MANUAL SAYS TO CHANGE OIL EVERY 7,500 MILES. THEY USE SYNTHETIC OIL WHICH IS MORE EXPENSIVE. HAD TO FIND A DEALER WHO ADDED A QUART OF OIL. HAD THE 15,000 MILE SERVICE AND LIGHT CAME ON AGAIN AT 18,000 AND AT 19,800. BOTH TIMES OIL WAS ADDED. SUBARU SAYS THIS IS NORMAL. HOWEVER, I DON'T FEEL I CAN MAKE A TRIP OF ANY EXTENSIVE MILEAGE SAFELY. ESPECIALLY WHEN SUBARU IS PUTTING IN A SYNTHETIC OIL THAT MIGHT BE DIFFICULT TO FIND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610295July 14, 2014
AIR BAGS
THERE IS AN INTERMITTENT ISSUE WHERE THE "PASSENGER AIR BAG OFF" LIGHT ERRATICALLY COMES ON WHEN AN OCCUPANT IS SEATED IN THE PASSENGER SEAT, AND THEN THE RED DASH LIGHT LOOKING LIKE A BALLOON WILL COME ON. NEITHER THE WEIGHT/POSITIONING OF THE OCCUPANT NOR RESTARTING THE VEHICLE CHANGE WHETHER THE PASSENGER AIR BIG OFF LIGHT WILL TURN ON OR OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609858July 11, 2014
ENGINE, AIR BAGS, SUSPENSION
I SIDESWIPED A PARKED CAR AND THE MOMENTUM CAUSED MY CAR TO FLIP OVER AND LAND ON ITS ROOF. HAVE NOT HEARD FROM THE ADJUSTER BUT IT IS OBVIOUS THE CAR IS "TOTALED". WRITING TO YOU TO LET YOU KNOW THAT I ALSO WROTE TO SUBARU TO ADVISE THEM THAT I THINK THAT THE AIRBAGS SHOULD HAVE DEPLOYED BUT NONE OF THEM DID. THE ACCIDENT OCCURRED IN UNION, N.J. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

← Back to Subaru Impreza