Subaru Impreza Complaints

2,698 consumer complaints on file.

#11056599December 26, 2017
SERVICE BRAKES, VEHICLE SPEED CONTROL
DRIVING UP A SLIGHT GRADE INTO HOME GARAGE I DEPRESSED THE ACCELERATOR VERY SLIGHTLY . THE CAR SHOT SUDDENLY FORWARD AND FOOTBRAKE DID NOT RESPOND. CAR SIDESWIPED OTHER CAR AND BROKE THRU REAR PANEL OF GARAGE BEFORE I COULD STOP IT WITH HANDBRAKE. MAJOR DAMAGE TO FRONT END OF CAR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11056232December 23, 2017
STRUCTURE:BODY, VEHICLE SPEED CONTROL
MY WIFE WAS DRIVING THE CAR TO A FRIEND'S HOUSE. AS SHE ENTERED THE PARKING AREA, THE CAR ACCELERATED AND CRASHED INTO THE HOUSE. THE FRONT AND SIDE AIRBAGS CAME OUT. THE ONLY INJURY TO HER WAS A BADLY SCRAPED RIGHT LEG AND CHEST PAIN. THE HOUSE SUFFERED DAMAGE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11055749December 20, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2005 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V323000 (AIR BAGS). THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO MARK MILLER SUBARU MIDTOWN AT (801) 268-3734 (3535 STATE ST, SALT LAKE CITY, UT 84115) WHERE THE FRONT PASSENGER SIDE AIR BAG WAS REPLACED. SOON AFTER THE RECALL REPAIR WAS COMPLETED, THE AIR BAG INDICATOR REMAINED ILLUMINATED. THE MANUFACTURER STATED THAT THE RECALL WAS COMPLETED AND THE CONTACT WOULD BE CHARGED A DIAGNOSTIC FEE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 161,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052942December 7, 2017
ENGINE
3 DIFFERENT TIMES,ON DIFFERENT DAYS, WHEN MAKING A TURN AFTER STOPPED AT A LIGHT THE CAR SHUT OFF COMPLETELY AND HAD TO BE RESTARTED. NO INDICATION LIGHTS CAME ON AND MY RADIO STAYED PLAYING. A VERY DANGEROUS SAFETY ISSUE!! PUT 4 WAYS ON AND PRAYED I WOULD NOT GET HIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053006December 7, 2017
ELECTRICAL SYSTEM
RADIO SOUND AT HIGH VOLUME ON START-UP WITH CONTROL KNOB USELESS TO TURN DOWN OR TURN OFF THE SOUND. THE HEAD UNIT HAS BEEN REPLACED. PROBLEM IS IDENTICAL. TURNING SOUND OFF AT SHUTDOWN THE DAY BEFORE MAKES NO DIFFERENCE. REVERSING IN PARKING LOTS IS PERILOUS. THERE CAN BE A FEW SECONDS OF DELAY BEFORE THE LOUD SOUND BEGINS, WHILE THE CAR IS ROLLING. STABBING THE OFF BUTTON IS USELESS. VOLUME KNOB SPINS USELESSLY FOR ABOUT TEN SECONDS BEFORE MUTING THE SOUND. IT HAPPENS PRETTY MUCH EVERY TIME I START THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052885December 6, 2017
AIR BAGS, ELECTRICAL SYSTEM, SEATS
THE PASSENGER SEAT SENSOR THAT CONTROLS AIRBAG IS FAULTY. SOMETIMES WITH A PASSENGER IN THE SEAT, THE AIRBAG LIGHT WILL GO ON INDICATING THAT THE AIRBAG IS DISABLED EVEN THOUGH PASSENGER IS IN SEAT AND BELTED. THIS CAN ALWAYS BE RESET BY TURNING IGNIOTION OFF AND ON AGAIN. ALSO SENSOR INCORRECTLY THINKS THERE IS A PASSENGER IN THE SEAT EVEN WHEN VERY LIGHT PACKAGES OR GROCERIES ARE ON THE SEAT WEIGHING 2-12 POUNDS. I'VE CALLED SUBARU AND THEY CLAIM SENSOR IS SET TO 27 PUNDS OR MORE, WHICH IS CLEARLY NOT WORKING HERE. SUBARU WILL NOT FIX THIS UNDER WARRANTY SO I THINK NHTSA SHOULD LOOK AT ALL THE SIMILAR COMPLAINTS HERE AND INVESTIGATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052337December 4, 2017
UNKNOWN OR OTHER
PLEASE SEE THE ATTACHMENT FOR THE WHOLE STORY. THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051576November 30, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2015 SUBARU IMPREZA. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AUTOBARN SUBARU OF COUNTRYSIDE IN COUNTRYSIDE, ILLINOIS. THE DEALER DIAGNOSED THAT THE TRANSMISSION'S WIRING HARNESS MAY HAVE BEEN AFFECTED, BUT THE CAUSE OF THE FAILURE COULD NOT BE FULLY DETERMINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 30,520. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046181November 15, 2017
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
CLUTCH WELDINGS ON FIREWALL CRACKING AND CAUSING MALFUNCTION OF BRAKE PEDAL. LOST OF THE ABILITY TO SHIFT UP OR DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045906November 14, 2017
AIR BAGS, ELECTRICAL SYSTEM
AFTER HAVING CAR SERVICED, AIRBAG WARNING LIGHT WOULD NOT GO OFF. I WAS TOLD IT WOULD NEED TO BE "RESET", THEN I WAS TOLD THERE WAS A 90% CHANCE THERE WAS A PART OVER THE REARVIEW MIRROR WHERE THE FRONT DOME LIGHTS ARE THAT NEEDED TO BE REPLACED. THEY ORDERED THE PART AND WHEN THEY WERE ABOUT TO INSTALL IT THEY SAID IT WASN'T THAT PART BUT A WIRING PROBLEM THAT IS LOCATED OVER THE PASSENGER DOOR INSIDE THE CEILING PANELS THAT WERE "CHEWED" BY A RODENT. HOWEVER THERE WERE NO SIGNS OF THE RODENT AND THEY HAVE NO IDEA HOW THE "RODENT" MIGHT HAVE ENTERED THE CEILING PANEL BECAUSE OF THE TIGHT SPACE. I ASKED FOR A PHOTOGRAPH. THE WIRES ARE BARE AND IT ACTUALLY LOOKS LIKE A LOW GRADE FIRE CAUSED FROM WIRES BEING EXPOSED. I WAS TOLD IT WAS NOT UNDER WARRANTY AND THAT IT WOULD COST OVER $600 DOLLARS TO REPAIR. I WAS ALSO ASKED AT THE TIME IF I HAD ANY SMALL RODENT RELATED PETS, I DO NOT. I CALLED SUBARU IMMEDIATELY BECAUSE I WASN'T BUYING THE RODENT STORY.THE DEALERSHIP HAS SINCE CALLED ME BACK TO TELL ME NOW THEY THINK A ROBOTIC ARM MIGHT HAVE ACCIDENTALLY DAMAGED THE WIRES IN PRODUCTION BUT THEY ARE NOT SURE. THE CAR IS NOT REPAIRED AS OF YET, AND I WAS TOLD THAT THE CAR IS "SAFE" TO DRIVE. THEY ALSO BROKE A PART ABOVE THE PASSENGER VISOR WHEN CHECKING ALL THIS OUT BECAUSE THE SPACE WAS SO TIGHT , YET A RODENT GOT IN AND OUT AND ONLY DESTROYED THOSE WIRES? THEY REASSURED ME THAT THEY ORDERED THE PART THEY BROKE AND WILL FIX THAT WHEN IT COMES IN. HOWEVER, BECAUSE OF THE "WIRE PROBLEM" AND ME NOT APPROVING THE $600 "RODENT" REPAIR, MY DOME LIGHTS OVER MY REARVIEW MIRRORS WILL NOT WORK ANYMORE, HOWEVER THEY WERE WORKING BEFORE THEY CHECKED EVERYTHING OUT. I AM WAITING FOR SUBARU TO CALL ME BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043950November 6, 2017
AIR BAGS
"TAKATA RECALL" NEED TO KNOW IF MY AIRBAG WILL HARM ME IF EVER INFLATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043994November 6, 2017
ENGINE
THE VVL PRESSURE SWITCH HOUSING UNIT CHIPPED CAUSING OIL TO SPILL ALL OVER THE ENGINE AND MAKES THE OIL I PUT BACK IN THE CAR JUS TLEAK RIGHT BACK OUT THE NEXT DAY. THE CAR IS NO UNDRIVABLE I HAVE NO WAY TO OR FROM WORK THE BUS RUNS NO WEAR NEAR MY HOUSE IM LOSING MONEY DAILY I SEARCHED UP THIS PROBLEM AND THIS HAPPENS TO MOST PEOPLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11043935November 6, 2017
AIR BAGS
I HAVE 2012 SUBARU IMPREZA, AND HAVING A PROBLEM WITH THE AIRBAG LIGHT. WHEN SOMEONE SITS ON THE FRONT PASSENGER SEAT, THE PASSENGER SIDE AIRBAG INDICATOR TURNS ON AFTER A FEW MINUTES, AND THEN DRIVER SIDE AIRBAG LIGHT COMES ON. THERE IS A FACTORY RECALL FOR OCCUPANT DETECTION SYSTEM (ODS), AND THE ODS CONTROL UNIT WAS REPLACED BY THE DEALER (4/18/2017); HOWEVER, THE PROBLEM CONTINUED. I TOOK THE CAR TO THE DEALER AGAIN (11/6/2017), AND WAS TOLD THAT THE PROBLEM WAS DUE TO THE SENSOR MAT, WHICH IS NOT UNDER RECALL. IT IS $1,300 TO FIX IT. THIS CAR HAS ONLY 29K MILEAGE, AND ODS SENSOR MAD WENT BAD! WHY IS SENSOR MAT NOT COVERED BY RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043372November 5, 2017
ENGINE
OIL CONSUMPTION . 1 QUART LOW AT 4,051 MILES. WARNING LIGHT INDICATOR CAME ON. ENGINE OIL LEVEL LOW. AT 6, 603 MILES PHYSICALLY CHECKED OIL LEVEL AND ONCE AGAIN 1 QUART LOW. SUBARU FACILITY PERFORMED OIL CONSUMPTION TEST AND IT FAILED. SMALL BLOCK HAS BEEN ORDERED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042830November 2, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
THE BRAKE SENSOR SWITCH FAILS TO REPORT POSITION OF THE BRAKE AND TURNS OFF ANTI LOCKING BREAKING SYSTEM. IF FAILS YOU CAR TURNING THE CAR APPLY BRAKE AND THE FOLLOWING LIGHTS TURN ON. HILL ASSIST,ABS,SKID CONTROL. WHEN THIS COMES ON ABS DOES NOT WORK. IT SOMETIMES LOCKS THE CAR IN PARK. THIS HAPPEN THEN TRIED TO STOP QUICKLY IN THE RAIN AND BRAKING SYSTEM DID NOT WORK CORRECTLY. REAR-ENDED A CAR. REPORTED THIS TO A DEALER YEAR AGO THEY DID NOT KNOW WHAT CAUSED IT. I FOUND IT QUICKLY WHEN SEARCHING THE WEB. COMMON ISSUE THAT COULD BE DEADLY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11041328October 30, 2017
AIR BAGS
TAKATATA AIRBAG RECALL I RECEIVED A LETTER STATING THE TK HOLDINGS INC. WAS FILING A CHAPTER 11 AND DOING AN AIRBAG RECALL THAT MAY AFFECT MY CAR. I LOOKED IT UP ON AIRBAGRECALL.COM AND WAS THEN DIRECTED TO THIS WEBSITE. THERE IS NO EXTERIOR DAMAGE TO THE CAR NOR WAS IT DAMAGED AT ALL WHILE DRIVING. THIS IS ALL TO CHECK IF I NEED MY AIRBAGS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040924October 29, 2017
UNKNOWN OR OTHER
I WAS PULLING OUT OF A SERVICE BAY AFTER AN OIL CHANGE, I WAS GOING A LITTLE TO FAST SO I HIT THE BRAKE, THE CAR ACCELERATED, I LET UP OFF THE PEDAL AND BRAKED AGAIN AND IT ACCELERATED AGAIN. I BUMPED THE ATTENDANT IN FRONT OF ME AND KNOCKED HIM DOWN. HE SAID HE WAS OK. I REALLY DON'T KNOW WHAT HAPPENED. IT SEEMS OBVIOUS THAT I STEPPED ON THE ACCELERATOR RATHER THAN THE BRAKE BUT I CAN'T BELIEVE I DID THAT. IT ALMOST FELT LIKE THE BRAKE PEDAL WENT FURTHER DOWN THAN NORMAL AND WHEN I BRAKED MY FOOT CAME DOWN ON THE GAS PEDAL. AS PART OF THE SERVICE THEY CHECKED MY BRAKE FLUID AND SAID IT LOOKED GOOD. AFTER THE INCIDENT, I DROVE THE VEHICLE QUITE A BIT TO CHECK IT OUT. IT SEEMED TO BE OPERATING CORRECTLY. NOTHING LIKE THIS HAS EVER HAPPENED TO ME. I'VE BEEN INTO 100S OF SERVICE BAYS AND HAVE DRIVEN MANY MANY MILES. I HAVE ALWAYS CONSIDERED MYSELF AN EXCELLENT DRIVER. AFTER THIS INCIDENT I'M NOT SO SURE ANYMORE. IN ADDITION, THIS IS MY HIGH SCHOOL DAUGHTER'S CAR AND I WANT TO MAKE SURE IT IS SAFE FOR HER TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040427October 27, 2017
AIR BAGS
TAKATA RECALL -- I HAVE A 2006 SUBARU. I RECEIVED A LETTER FROM THEM IN MARCH 2017 TELLING ME THERE WAS A SERIOUS ISSUE REGARDING THE TAKATA PASSENGER SIDE AIRBAGS, AT THAT TIME THEY INFORMED ME THAT THEY DID NOT HAVE A FIX. IT IS NOW OCTOBER 2017 AND I HAVE NOT RECEIVED ANY INFORMATION FROM SUBARU REGARDING A FIX. WHAT DO I DO? IT CONCERNS THE SAFETY OF MY PASSENGERS AND QUITE POSSIBLY ME AS A DRIVER. IT IS NOT A EFFECTIVE SOLUTION TO WAIT FOR SOMETHING TO HAPPEN. THE RECALL NUMBERS ARE AS FOLLOWS: SUBARU -- TKC17; NHTSA 17V-016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040624October 27, 2017
AIR BAGS
TAKATA AIRBAG. TOOK THE VEHICLE TO THE SUBARU OF RICHMOND LOCATED AT 9177 WEST BROAD STREET 23294, WHERE TRIED TO GET THE AIRBAG REPLACED. THE AIRBAG SENSOR WAS FLASHING AND THEY SAID THEY WOULDN'T REPLACE THE AIRBAG WITH THE SENSOR BLINKING, SAYING THAT THE AIRBAG SENSOR AND THE AIRBAG RECALL HAD NO CORRELATION. THEY THEN PROCEEDED TO TRY AND CHARGE $1700 FOR THE SENSOR TO GET FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040385October 27, 2017
AIR BAGS
AIRBAG DEPLOYED AND CAUSED LACERATION ON MY FACE- PLASTIC OR AIRBAG CUT MY FACE OPEN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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