Subaru Impreza Complaints

2,698 consumer complaints on file.

#11477430August 3, 2022
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, ENGINE
I purchased a Subaru for reliability and safety reasons. This car has placed my family in some dangerous situations. Every time the outside temp is 90+ degrees F and it is driven on a road trip of 200+ miles, the car's acceleration shuts off. There is never any warning or check engine/trans lights until after this happens. Nate Wade Subaru in Salt Lake City cannot find any codes and does not know how to help. The car will not restart after being turned off, even after waiting up to an hour. We have had to tow it. The last incident taking place 7/30/2022 with our 19 year old son driving. The worst part is that twice it happened in the far left lane with no option to get over to the right side of the highway safely due to traffic. Cars/trucks from behind have narrowly missed hitting us because there was not enough shoulder to pull out of the way. This has happened both in UT and ID where posted speed limits were 70-80 mph and put us in real danger. I don't know what to do other than sell the car. But I don't feel right doing that without sharing this problem -which would then "kill" the sale. It is unacceptable to not have a fix for this issue or at least a warning light so we know when it might happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477460August 3, 2022
ENGINE
The contact owned a 2010 Subaru Impreza. The contact stated while her son was driving approximately 60 MPH, he stated that he heard a loud bang from the engine compartment and saw smoke coming from under the hood. The son stated that an unknown warning light had illuminated. The son safely stopped the vehicle, exited, and noted that more smoke was coming from under the hood. The son stated that a small fire had ignited under the front end of the hood and eventually engulfed the vehicle. The police were on the scene and called the fire department. The son was not sure if the fire department extinguished the flame with water or chemicals. The fire department issued a report. The vehicle was towed to an impound lot and declared a total loss by the contact's insurance provider. The manufacturer had not been informed of the failure. The failure mileage was approximately 180,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11476389July 28, 2022
AIR BAGS, SUSPENSION
The contact owns a 2004 Subaru Impreza. The contact received notification of NHTSA Campaign Numbers: 15V323000 (Air Bags) and 11V464000 (Suspension) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The dealer informed the contact that NHTSA Campaign Number: 11V464000 (Suspension) could not be completed due to excessive corrosion. The approximate failure mileage was 191,000. Parts distributions disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476393July 28, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
I believe this article describes the cause of the issue. Thankfully the vehicle was parked in my driveway, and did not roll into the street or harm any people, but it could have. 2020 Subaru Impreza Wrx Service Brakes related problems https://www.carproblemzoo.com/subaru/imprezawrx/2020/2020-subaru-imprezawrx-service-brakes-problems.php
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11476180July 27, 2022
POWER TRAIN
My transmission completely locked up on me while driving at interstate speeds. I was traveling at 65 MPH with the car in regular driving mode, on cruise control and the transmission completely locked up on me. The front tires locked briefly, causing me to go into a small skid, which I was able to correct, and then the engine revved high and I had no power. This lockup and skid caused a rapid deceleration of the vehicle and had there been lots of traffic around me it would have caused a major accident on the interstate, possibly causing fatalities. My transmission completely locked up once I went through the nearest intersection to get to a side road. This left me stranded in the middle of a major highway intersection with no ability to physically push my vehicle out of the way. The vehicle behind me just about rear-ended me. This has been a major issue with these transmissions and a major safety issue. These transmissions should be put on a recall since this is a major safety issue. The extended warranty that Subaru has put out only waits for a problem to occur, this does not save lives but only puts them in danger. They should be FORCED to do a recall. No warning lights illuminated on the dash prior to the transmission locking up. The vehicle has been inspected by a certified mechanic and has diagnosed that it is an issue with the transmission itself and no other component on the vehicle. This issue of the CVT transmission is well documented.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475516July 24, 2022
STRUCTURE:BODY
The hood primary latch frequently releases causing me to rely on the safety catch. Re-dropping the hood sets it again only to notice several days later that the hood is again unlatched.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474350July 17, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
after less than two years into my lease, the car was completely 'dead'. I could not start it or 'jump' it. It cost me out of pocket money to have it towed 50 miles to dealership. They replaced battery. They car was recalled a year or so. Took it into dealership for repair. After I noticed that automatic headlight dimmer would not work.-Still doesn't. 2 weeks ago, car would not start. Was told again by dealer that car had to be brought in. Was referred to 'roadside service company' Was quoted an ' out of pocket' charge of $644 to tow vehicle to dealership. Since I could not do that, decided to order battery myself for $260. waiting for battery to arrive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474226July 16, 2022
VISIBILITY/WIPER, UNKNOWN OR OTHER
The driver side visor hangs in the face of the driver. It will not stay up against the window, so it blocks the drivers ability to see. The driver must take a hand off the steering wheel to hold it out of the way, and have it block the blazing sun so that she can see the road. This is very unsafe. The passenger side visor fell right off, so the sun shines right in the driver's eyes from that side of the windshield. Both need to be replaced, and/or have their mechanisms replaced so they are safe to use and don't block the driver's vision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474250July 16, 2022
ENGINE
While driving on highway, knee contacted key causing the ignition to turn off engine. Car began to decelerate. While care was still in drive, turned ignition switch on and engine returned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474096July 15, 2022
ELECTRICAL SYSTEM
Upon placing the vehicle in park, the key will not be released from the ignition. This has happened intermittently for months. The vehicle has not yet been inspected, but I do believe this is a known issue with this model/year, along with other Subaru models/years. I have had to leave me key in the ignition with the vehicle unlocked, on city streets, due to having to make work appointments on time and not having the time to play with the shifter, steering wheel and/or ignition until it decides to work. When my vehicle is stolen, will Subaru replace it? This is a problem for which Subaru should beheld responsible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473423July 11, 2022
ELECTRICAL SYSTEM
The key will not come out of the ignition when the engine has stopped. It has to be restarted (often multiple times) before the key will come out. Does not happen every time but is frequent. This could lead people to leave the key in place if they are in a hurry and result in the possibility of theft. Roommate has 2017 Outback that does the same thing and was told that it could be fixed but the cost would be approx $1300.There are no warning lights on when this happens and there is nothing that indicates whether or not it will happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472981July 8, 2022
VISIBILITY/WIPER
A pebble hit my windshield and now there's a crack from the bottom all the way to the other side
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472642July 6, 2022
VISIBILITY/WIPER
My car was parked outside on the street and when I went to drive it the next morning the windshield had a foot long crack in it. There is no obvious point of collision--it looks like it just split. I will need to replace the windshield for around $1300 since the crack is so large.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472091July 2, 2022
STEERING
power steering fails and then begins working again, happened while driving and lost power steering while getting off the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472160July 2, 2022
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I believe my car having some issues with fuel system, gasoline delivery, cooling down and exhaust system, electrical system:ignition. This vehicle only has 15,606 miles on it and should not be giving me this kind of problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471552June 29, 2022
SERVICE BRAKES
The brakes on this car squeak constantly. Even after replacing brake pads and rotors the car still squeaks every time the brakes are used. After searching the issue I have found multiple Reddit forums of 2019 Impreza owners complaining of the same issue. I have filed a complaint with Subaru and the dealership I bought the car from (brand new) and they refuse to address this issue. It is extremely concerning to have a car that squeaks constantly as if there is an actual brake issue I would not know it since the car sounds like it has an issue already. If even replacing the rotors and brake pads does not fix this issue, I am concerned that there is a bigger issue at play that may reveal itself later. I ask that Subaru be required to fully look into this issue and correct the brakes for all owners as this is not unique to me and my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471046June 26, 2022
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: BLIND SPOT DETECTION
While stopped at a light. My windshield cracked from the bottom to middle of the glass. No point of entry
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470131June 20, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was using the adaptive cruise control on the highway set to 55 mph. The car suddenly decelerated to ~44 mph so quickly I had whiplash. There was no other vehicle in front of me and the highway was clear of debris. The dealership said this could be caused by a glare.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469970June 19, 2022
EXTERIOR LIGHTING, WHEELS
1. The weakness (dimness) of the low beams is a DANGEROUS situation. The assemblies are not dirty or oxidized; the low beam height was properly adjusted; Tested the power going to each light and it showed 14 volts; Bought some high power LED bulbs which didn't help. I am very hesitant to spend up to $400 for new assemblies hoping that maybe it will fix the problem. I have adjusted the high beam level to the height of what the low beams were and now have to use the high beams as low beams to sufficiently see the road and now have no high beams if I need them. Subaru should be recalling and replacing these faulty assemblies immediately. 2. Wheel lugs shear off when being removed. When the lug nuts were put on, they were tightened with a torque wrench to manufacturer specifications. This is the only vehicle (out of the 13 I have owned) I have ever had this problem with. Subaru should be recalling and replacing lugs immediately with lugs of proper materials immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469345June 15, 2022
ELECTRICAL SYSTEM
The contact owns a 2014 Subaru Impreza. The contact stated that after parking the vehicle in the driveway, the vehicle failed to restart after thirty minutes. There were no warning lights illuminated. The contact stated that the failure was due to the pump assembly and noticed that the connector was difficult to remove and had melted. The vehicle was towed to the local dealer where it was diagnosed there was an open circuit in the assembly. The vehicle was not diagnosed. The manufacturer was notified and offered a discount on the cost of the repair. The failure mileage was approximately 81,000. RECOMMENDED TO REPLACE THE FUEL PUMP ASSEMBLY. FOUND OPEN CIRCUIT INTERNAL TO THE FUEL PUMP CAUSING OVERHEAT MELTING THE CONNECTOR ON THE FUEL ASSEMBLY TOP HAT WHICH CAUSED LOSE PRESSURE IN FUEL SYSTEM. PART NUMBER 42021AG010, Case # [XXX]-[XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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