Subaru Forester Complaints

513 consumer complaints on file.

#11522191May 16, 2023
ELECTRICAL SYSTEM:ADAS:BLINDSPOT:SOFTWARE, STRUCTURE:INTERIOR PANELS:DASHBOARD
2023 Subaru Forester, consumer is concerned that the Blind Spot Monitoring System and Dashboard Display are safety hazards and what changes can be made.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522161May 15, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
Braking system sometimes is activated by a sign on the side of the road, by a tree if we are turning, or nothing at all. Nearly in 2 rear end collisions when the system activated incorrectly. We cannot drive into our garage with the system activated...brakes keep slamming on. The only safe way to operate this subaru is to manually turn it off every time we start the car. Subaru dealership states it cannot recalibrate the eyesight system as it does not have that ability. Dealership is in Corvallis oregon. Lane notification system also has issues in construction zones (it tries to steer the car into the water barriers marking the lane changes. At least the side warning system can be permanently disabled. We have filed many complaints with subaru to no avail. Promised return phone calls never happen, phone transfers to their technical department result in dropped calls. This system is dangergous!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521522May 11, 2023
VISIBILITY/WIPER
Subaru's Windshield problems persist. Bought a 2021 forester in 2021, shortly after had a small chip turn into a giant crack in a matter of days. Dealership wouldn't repair under warranty, so $1000+ to have it replaced and Eyesight recalibrated. I understand now why they sell glass insurance. Less than 18 months later the replacement windshield spontaneously cracked from the bottom up, forming a 18" upside down L-shape, just as the previous class action lawsuit describes. No warning as this happened sitting in a garage overnight, no outside influence could have caused it. The crack is partially within sightline to the hood, but visibility to the road is impaired by the horizontal portion of the crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518701April 24, 2023
AIR BAGS, SEATS
I purchased a new Subaru Forester on February 3, 2023 from Cross Creek Subaru in Fayetteville NC. I noticed that the passenger air bag was off at times with my wife in the passenger seat. I made an appointment to have this fixed, The air bag was always on for her in my F150, Honda CRV and all the other cars we have owned. When I took it in they put some weights on the seat, hooked up to a computer and said that the seat was measuring the weight properly. The air bag was still on some time and off some time with no obvious reason for the difference. The dealer could not find any information as to what weight the air bag should be on. I made another appointment and took it back in on February 21st. They again tested the seat weight measurements and that was working. The had my wife sit on the seat and with her feet on the floor it measured her weight as 97 pounds but the air bag was still off. The service manager told me to contact Subaru of America (800-782-2783) about this problem. I talked to Heath (856-438-2434) about this problem. He called me back a few days later on a recorded line and told me that the air bag should be on when the weight measurements at the seat was from 78 to 80 pounds. My wife weighs 102 to 103. My daughter gave me a 12lb weighted blanket to put on the seat. Even with the extra weight the air bag is off at times. It happens like this. We will got to the grocery store and the air bag is on, and when we get in to come home the air bag is off. This is with my wife not having anything even a pocket book with her. One of the conditions either on or off is not safe, so this car is not safe for us to drive. The service manager Jay at Cross Creek Subaru told me on 3/22/2023 to tell Subaru of America that I wanted to return the car and that he did not know how to fix it. My case number at Subaru of America is 230221-1700488 and I have called and talked to America, Rommel, Linda, Yenisei, and finally Bernadine on 3/22/2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516509April 11, 2023
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2022 Subaru Forester. The contact stated while attempting to park in her brother's driveway with the brake pedal depressed, the vehicle accelerated unintendedly. There was no warning light illuminated. The contact continued to apply the brakes but the vehicle failed to respond, drove into the garage, and crashed into appliances. The air bags did not deploy. There was no injury sustained. There was no police report filed. The vehicle was later taken to the dealer, where it was diagnosed that no issues were found. The manufacturer was notified of the failure and sent a field technician who diagnosed that no issues were found. The manufacturer did not provide further assistance. The vehicle was not repaired. The failure mileage was approximately 4,000.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11516372April 10, 2023
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, FUEL SYSTEM, GASOLINE
The contact owns a 2022 Subaru Forester. The contact stated that the Manufacturer's label indicated that the fuel economy stated 26 miles/per city and 33 miles/per highway per gallon; however, the contact stated that the mileage per gallon had never exceeded 23.7 m/p/g. The contact also stated that the fuel meter was locked at 23.7 m/p/g. The vehicle was taken to the dealer, where it was diagnosed, and determined that no issues were found. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516016April 7, 2023
VISIBILITY/WIPER
My Subaru Forester 2021 windshield cracked spontaneously with no contact of an object (rock, etc.) Previous known issues and class action suits related to Subaru model windshields cracking spontaneously with no contact.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515629April 5, 2023
SERVICE BRAKES
I was pulling into the garage at home on 4/3/23 tapping the brakes to get a few inches farther inside and the car accelerated, instead of stopping, crashing into a table positioned in front of the passenger side of the car and our home. The car has damage to the light, number, fender, and hood. We were lucky no one was in front of the vehicle, they would have been pinned between the car and the wall of our home. I have an appointment with Subaru on 4/13 to examine the vehicle, but they are requesting the EDR readings, but refuse to share a copy with me. Therefore, I am declining their assistance.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11515459April 4, 2023
STRUCTURE:BODY
Door garnish panel (Part Number 91112SJ570) came loose within about 2 weeks of delivery of the new vehicle. The date of the incident is uncertain as the missing part was discovered after the event. The missing part is not available as it was not clear when or where the part fell off the vehicle. The vehicle has been shown to a service centre at Subaru Serramonte who confirmed the part number of the missing part. No investigation was offered as the missing part was not available. No lamps, messages or symptoms alerted the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513387March 23, 2023
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2023 Subaru Forester. The contact stated while parking the vehicle, the brake pedal was depressed, but the vehicle accelerated unintendedly, and drove over a concrete curb and uphill toward a building. The contact quickly made a right turn, however, the fender and driver's side of the vehicle crashed into the edge of the building and scraped it. The vehicle then drove downhill through the grass and stopped on a sidewalk. The air bags did not deploy. The contact did not recall whether a warning light was illuminated. There were no injuries sustained. A police report was filed. The vehicle was towed to the dealer. The vehicle was not diagnosed nor repaired. The dealer informed the contact that it could take approximately two months for a Subaru engineer to diagnose the vehicle. The manufacturer was notified of the failure and informed the contact that they would follow up with her in two days. The failure mileage was approximately 547.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11512894March 20, 2023
VISIBILITY/WIPER
THE WINDSHEILD SUDDENLY CRACKED ON THE DRIVERS SIDE, JUST IN FRONT OF THE EYESIGHT SENSOR, ABOUT 12 INCHES LONG. THE CAR HAS 35,000 MILES, AND IS DRIVEN BY A 67 YEAR OLD. VEHICLE WAS PARKED IN DRIVEWAY. OUTDOOR TEMPERATURE IS MID 50'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512275March 16, 2023
UNKNOWN OR OTHER
OEM windshield glass is thin and defective. I’ve had to replace the windshield twice in an eight month period since purchasing the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512138March 16, 2023
VISIBILITY/WIPER
At 5.000 miles I observed a crack in the lower portion of the windshield. The crack was vertical and about 8 inches in length. The crack was located almost in the center of the windshield. The crack is smooth to the touch on both the interior and exterior of the windshield. At no time to my knowledge did any objects strike the windshield. In the next few days of driving the crack grew to approximately 2 feet in length and spread horizontally across the passenger side. I contacted the dealer and was informed that the vehicle warranty does not cover glass. I made arrangements at a local auto glass shop to have the windshield replaced. I believe that the glass was defective.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511979March 15, 2023
VISIBILITY/WIPER
I awoke to find the passenger side windshield cracked from the bottom, near wiper, extending upward and the moving horizontal in an Upside down L shape. I did a search and found that this incident is similar to others who own Subaru Foresters which is the vehicle I own. It is a 2021 model. I called my Subaru dealer and recommended that I take it to Wilson Auto Glass in Wheeling WV where I live. He did not tell me to bring it in to the service dept first.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511479March 13, 2023
ENGINE, ELECTRICAL SYSTEM
Vehicle auto start stop feature sporadically fails to start vehicle after stop feature stringers. Happened on multiple occasions, at red light, at stop sign, on freeway during traffic jams.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510842March 8, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
The first incident occurred when I drove into a parking space, applied the brakes, and the car suddenly sped forward, so I had to repeatedly jam on the brakes to make the car stop. Fortunately, no person or vehicle was directly in front of me. In the past week, we have experienced problems with the ADAS. We were backing into a parking space at night and made contact with a parked car. Our car made no warning sounds or lights to warn us. The following day, the blind spot detector light went on and off intermittently, sometimes with an exclamation point, and sometimes without an exclamation point. The lights on the mirror did not come on when cars were approaching from behind. We are making an appointment with the dealer ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510223March 5, 2023
VISIBILITY/WIPER
Windshield spontaneously cracked, many others reported. Impaired vision, windshield could scatter while driving. Inspected & repaired by Subaru dealer, insurance company claim.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509755March 1, 2023
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
It was a very cold night on Dec. 21, 2022. I traveled out of town. I don't recall seeing or hearing anything hit my windshield. However, on Dec. 22, 2022 when I got back in my car, I noticed a very long scratch across the windshield. It is now Mar. 1, 2023 and it has gotten much worse. I am unsure how to go about getting it fixed because I cannot pay for the repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505548February 4, 2023
VISIBILITY/WIPER
The windshield seems to crack and get chipped very easily. I have been driving on the same freeway for 10 years. I bought the Subaru last year and have received four windshield cracks in one year. This can’t be a coincidence that this only became an issue with this specific vehicle. The windshield is incredibly expensive to replace yet breaks far too easily.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505444February 3, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Honestly I don't know where to report this. Even though, running out of gas somewhere, because of false advertising, could be dangerous. - When we bought our 2022 Subaru Forrester they were advertising 26 miles per gallon in the city and 33 on the highway. We have never gotten better than 21 1/2 mpg average combining both in town and highway miles. Both myself and my wife are careful drivers and make a serious effort to sustain decent mileage. That's quite a lower figure than it should be. - If you can't help me perhaps you can tell me where to report this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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