Saturn Ion Complaints

4,344 consumer complaints on file.

#10149931February 10, 2006
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
SINCE NOV. 2,2005 MY SATURN ION OF 20,000 MI. HAS BEEN TAKEN TO THE SHOP 5 TIMES,TOWED TWICE. I'VE HAD THE SAME PROBLEM OF NO ACCELERATION OR DROP OF SPEED FROM 60 MPH TO 10 OR 30 MPH WHILE ON THE FREEWAY. THIS LAST VISIT TO THE SHOP THEY FOUND "POWDER" IN MY FUEL TANK AND CLAIMS IT TO BE TALCUM POWDER. COULD THIS BE SUCH A THING OR HAS MY CAR BEEN TAMPERED WITH? OVERALL I AM NOT SATISFIED WITH THE CUSTOMER SERVICE AND HAVE LOST FAITH IN SATURN CARS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150851February 9, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN, EXTERIOR LIGHTING:BRAKE LIGHTS, VISIBILITY:WINDSHIELD WIPER/WASHER, LATCHES/LOCKS/LINKAGES:HOOD:LATCH, POWER TRAIN:CLUTCH ASSEMBLY, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, EXTERIOR LIGHTING:BACK UP LIGHTS
2003 ION HAS HAD BLOWER FAN, CLUTCH SWITCH, CYLINDER CABLE HOOD LATCH, BRAKE LIGHT BULB, WIPER MODULE ALL REPLACED WITH IN MONTHS APART FROM EACH OTHER. *TS THE ROTORS WERE WARPED AND THE TAIL LAMP FAILED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10149806February 8, 2006
ELECTRICAL SYSTEM:IGNITION
2004 SATURN ION NO CRANK AND NO START WHEN THE OUTSIDE TEMPERATURE IS COLD. LOTS OF COMPLAINTS ON THE WEB. LOTS OF IONS HAVE THIS ISSUE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10149338February 3, 2006
ENGINE AND ENGINE COOLING:ENGINE
DRIVING UNDER NORMAL CONDITIONS ON THE HIGHWAY, CHECK ENGINE LIGHT CAME ON AND WITHIN SECONDS SMOKE BEGAN BILLOWING OUT BOTH ENDS OF THE VEHICLE. THE ENGINE HAS BEEN CONFIRMED TO HAVE A HOLE IN THE BLOCK, RENDERING THE VEHICLE INOPERABLE UNTIL IT IS REPLACED. THE VEHICLE IS IN THE DEALERSHIP SHOP AND IS AWAITING AN ADJUSTER FROM THE CAR COMPANY TO INSPECT IT BEFORE THEY WILL BEGIN TO REPAIR IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10149374February 3, 2006
ELECTRICAL SYSTEM:IGNITION:SWITCH, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
DT*: THE CONTACT STATED WHILE DRIVING ON THE FREEWAY BETWEEN 50-60 MPH, THE VEHICLE LOST ALL ELECTRICAL POWER. THERE IS NO WARNING WHEN THIS OCCURS AND THE STEERING WHEEL ALSO LOCKS UP. THE VEHICLE IS PULLED OVER AND RESTARTED. THE DEALERSHIP REPLACED THE IGNITION SWITCH AND FUEL PUMP. THE CONTACT HAS BEEN OUT OF THE COUNTRY SINCE THE REPAIR, LAST YEAR; THE VEHICLE HAS NOT BEEN DRIVEN SINCE REPAIRS WERE MADE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148286January 21, 2006
VEHICLE SPEED CONTROL
I HAVE HAD MY CAR IN FOR THE SAME REPAIR 4 TIMES SINCE I GOT IT IN MAY 2003. WHAT HAPPENS IS THE CAR WILL REV AND/OR ACCELERATE (SOMETIMES IN PARK, SOMETIMES IN DRIVE) ON ITS OWN. IT HAS ACCELERATED, ALMOST CAUSING ME TO GO THROUGH AN INTERSECTION WITH MY TODDLER IN THE CAR. IT OCCURS WITHOUT WARNING, & SATURN HAS TEMPORARILY FIXED THE PROBLEM UNDER WARRANTY EACH TIME. THE THROTTLE IS REPLACED EACH TIME, BUT THERE IS A RECURRENT PATTERN EVERY 4-6 MONTHS, AS SHOWN ON RECORD WITH SATURN. I WAS TOLD BY SATURN THAT THEY INVESTIGATED THE ISSUE, ONLY FINDING IT IN ONE OTHER CAR. BEING AS THAT PROBLEM WAS SOLVED WITH THE OTHER CAR, & BEING AS MY CAR WAS JUST FIXED AGAIN, THEY ARE UNWILLING TO DEAL WITH THIS ISSUE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147968January 17, 2006
ELECTRICAL SYSTEM
DT*: THE CONSUMER STATED WHILE DRIVING, ELECTRICAL GAUGE INDICATOR LIGHTS ILLUMINATED AND THE MOTOR SHUT OFF INADVERTENTLY. THE VEHICLE HAS BEEN TAKEN TO THE DEALERSHIP ON FIVE SEPARATE OCCASIONS FOR THIS PROBLEM. THE DEALERSHIP PERFORMED DIAGNOSTICS TEST ON THE VEHICLE AND WERE UNABLE TO DETERMINE CAUSE OF THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147789January 14, 2006
SERVICE BRAKES, HYDRAULIC
I OWN A SATURN ION 3. ON 1/8/06, I HEARD A SCREACHING, RUBBING SOUND FROM FRONT BRAKES. TOOK THE VEHICLE TO DEALER ON 1/9/06. BRAKE PADS AND ROTORS WERE DAMAGED. THE CAR ONLY HAD 35,925 MILES ON IT AND THE BRAKES HAD BEEN CHECKED BY THE DEALER AT 28,900 MILES. AT THAT TIME, IT WAS DOCUMENTED THAT THE PADS HAD 40% LEFT. THE SERVICES REP. STATED THAT THERE WAS NOTHING I COULD HAVE DONE TO PREVENT THIS FROM HAPPENING, THAT THE ION WAS TOO HEAVY FOR THE STYLE OF BRAKES USED. SINCE BRAKES ARE NOT COVERED UNDER MY EXTENDED WARRANTY, THIS COST ME $484. I DID NOT TAKE THE VEHICLE SOMEWHERE ELSE FOR THE REPAIR AS I WAS AFRAID TO DRIVE IT WITH THE FAULTY BRAKES. I AM NOT HARD ON BRAKES, THIS IS MY 3RD SATURN VEHICLE, AMONG OTHER VEHICLES THAT I HAVE OWNED AND I HAVE NOT HAD THIS HAPPEN AT ALL, MUCH LESS AT SUCH A LOW MILEAGE. SATURN DEALER REPLACED PADS AND ROTORS WITH GENUINE SATURN PARTS AT MY EXPENSE, WHICH I ASSUME WILL NOT HOLD UP ANY LONGER THAN THE LAST ONES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147177January 8, 2006
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL:CRUISE CONTROL
I PURCHASED A 3005 SATURN ION COUPE 3 5/31/05 WITH IN THE PAST 7 MONTHS,THE CAR HAS BEEN BACK TO THE DEALERSHIP 5 TIMES. THE DAY AFTER I PICKED UP THE VEHICLE, I NOTICED A THUMPING NOISE IN THE BACK. AFTER BRINGING BACK TO THE DEALERSHIP, I WAS TOLD THAT THE REAR ROTORS NEEDED TO BE REPLACED. THIS DID NOT FIX THE NOISE. MY SECOND TRIP THE DEALERSHIP INDICATED THAT I NEEDED NEW REAR BRAKE DRUMS. BECAUSE THEY WERE WARPED (FUTURE CONVERSATIONS WITH THE SALES MANAGER INDICATED THAT THIS WAS COMPLETELY NORMAL, THAT IF THE CAR SITS FOR A FEW WEEKS WITHOUT BEING DRIVEN, THE DRUMS WILL WARP, WHICH LEADS ME TO THINK THAT SATURN SHOULD RE THINK THE QUALITY OF PARTS THEY USE.) SINCE THAT TIME, I HAVE BROUGHT THE CAR IN FOR A DEFECTIVE RADIO (WHICH WAS REPLACED) A DRIVERS WINDOW THAT WOULDN'T GO DOWN (MOTOR REPLACED) AND THE CRUISE CONTROL NOT WORKING (AFTER 2 TIMES, IT WAS REPLACED). I FINALLY WAS ABLE TO SPEAK WITH THE AREA MANAGER LAST WEEK AFTER I CALLED SATURN CUSTOMER SERVICE TO LOG A COMPLAINT FOR THE SECOND TIME. HE OFFERED ME FREE BASIC MAINTENANCE (OIL CHANGES, TIRE ROTATIONS) FOR 2 YEARS. THIS WAS THE FIRST TIME THAT ANYONE AT SATURN HAD OFFERED TO DO ANYTHING FOR MY TIME/INCONVENIENCE. VERY POOR CUSTOMER SERVICE/SATISFACTION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146924January 4, 2006
VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION
MULTIPLE EPISODES WITH THIS CAR OF SUDDEN ACCELERATION ESPECIALLY WHEN PUTTING CAR INTO DRIVE OR REVERSE. ROADSIDE ASSISTANCE HAS HAD TO START CAR FOR ME 2 TIMES. ANOTHER TIME THE CAR STALLED WHILE IDLING 4 TIMES WITHIN 30 MINUTE DRIVE. TONIGHT THE CAR LOST POWER COMPLETELY WHILE I WAS DRIVING. I SEE MULTIPLE COMPLAINTS ON THIS PAGE FOR THE SAME PROBLEM. SATURN HAS NOT BEEN ABLE TO FIND ANY PROBLEMS ON THEIR COMPUTER. I WOULD LIKE TO FIGHT THIS WITH THE LEMON LAW BUT I AM SO AFRAID TO DRIVE THIS CAR NOW THAT I WANT TO JUST GET RID OF IT AS SOON AS POSSIBLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146307December 28, 2005
WHEELS:RIM
INSIDE OF RIM ON 2004 ION 3 BROKE OFF BREAKING SEAL TO TIRE WHILE TRAVELING ON HIGHWAY CAUSING A FLAT TIRE. RIM WAS CAST BY DESIGN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145916December 22, 2005
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
DT: THE CONTACT STATED INTERMITTENTLY THE VEHICLE WILL ACCELERATE WITH THE CONTACT'S FOOT ON THE BRAKE. THE VEHICLE HAS BEEN TO THE DEALERSHIP, AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM, AND NO CODES WERE FOUND. THIS CAUSED THE CONSUMER'S VEHICLE TO REAR END ANOTHER VEHICLE. THERE WAS PROPERTY DAMAGE. THE HOOD BUCKLED AND THE GRILL WAS DAMAGED. THERE HAVE BEEN NO REPAIRS DONE. *AK THE CONSUMER EXPERIENCED ELECTRICAL PROBLEMS SUCH AS THE RIGHT FRONT TURN SIGNAL, WHICH TURNED OUT TO BE A LOOSE CONNECTION. THE VEHICLE WOULD NOT START UNTIL 10 MINUTES AFTER THE INITIAL START. IT WAS DETERMINED THE VEHICLE NEEDED A NEW MODULE. UPDATED 01/25/06. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10145931December 22, 2005
ENGINE AND ENGINE COOLING
DT: THE CONTACT STATED VEHICLE STALLED SEVERAL TIMES AT HIGHWAY SPEEDS. THERE HAS BEEN NO WARNING PRIOR TO EACH INCIDENT. THIS WAS THE FOURTH TIME SHE TOOK VEHICLE TO A DEALER. EACH TIME THE DEALERSHIP TOLD HER THE PROBLEMS WAS FIXED. SHE DID NOT KNOW WHAT REPAIRS THE DEALERSHIP HAD DONE PREVIOUSLY. SHE DID NOT HAVE ANY OTHER PROBLEM WITH THE VEHICLE. THE VEHICLE IS AT THE DEALERSHIP NOW AND HAS NOT BEEN REPAIRED. *AK UPDATED 01/25/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145822December 21, 2005
WHEELS:LUGS/NUTS/BOLTS/STUDS
I HAD MY 2004 ION 3 IN TO REPLACE A TIRE ON 11/19, THEN ON 11/30 HAD TIRES ROTATED COMPLAINED TO DEALER ABOUT A RATTLE. PER DEALER THE HEAT SHIELDS WERE CRACKED AND THE PARTS HAD TO BE ORDERED. WHEN I LEFT THE DEALER ON THAT DAY THE RATTLE IN THE FRONT SOUNDED WORSE, BUT I WAS TOLD HEAT SHIELDS WERE THE PROBLEM AND I KNEW THEY WOULD BE FIXED SOON. RATTLE PROCEEDED TO GET WORSE, CONTACTED DEALER ABOUT PART INFORMED THEM OF RATTLE GETTING WORSE, GOT APPOINTMENT TO BRING BACK SINCE PART WAS IN (APPT WOULD HAVE BEEN 12/26). DRIVING HOME FROM WORK ON THE EVENING OF 12/20, I WAS GETTING OFF THE INTERSTATE AND THE STEERING WHEEL STARTED JERKING TO THE RIGHT, HEARD HORRIBLE CLUNKING SOUND COMING FROM FRONT END. PULLED INTO GAS STATION, DID NOT NOTICE ANYTHING, SOUND QUIETED. WHILE LEAVING GAS STATION I HEARD A HORRIBLE CLUNKING SOUND PULLED OVER IN PARKING LOT, THOUGHT MAYBE I HAD A BLOWOUT. WHEN I LOOKED AT THE FRONT DRIVER SIDE TIRE, THERE WAS ONE LUG NUT LEFT IN IT AND ONE LUG NUT HANGING OFF. CALLED ROADSIDE ASSISTANCE, UPON FURTHER EXAMINATION THE SCREWS HAD SNAPPED OFF THE WHEELS, FORTUNATELY THERE WERE TWO SCREWS LEFT OTHERWISE I DON'T THINK THE TOW TRUCK COULD HAVE TOWED IT. WHEN I ADDRESSED CONCERNS WITH THE SERVICE MANAGER, HE WAS VERY HELPFUL AND FIXED THE CAR FOR FREE, SAID THE STUDS(SCREWS) WERE PROBABLY DEFECTIVE. WAS ADVISED BY HIM THIS IS MOST LIKELY SCENARIO AS OPPOSED TO SOMEONE NOT TIGHTENING THE LUG NUTS ON THE 11/30 TIRE ROTATION (BECAUSE ACCORDING TO HIM I WOULD NOT HAVE BEEN ABLE TO DRIVE 900 MILES IF THAT WERE THE CASE). THE DEALERSHIP WENT OUT OF THEIR WAY TO HELP, BUT WORRIED IF ITS A DEFECT THIS COULD HAPPEN AT ANY POINT TO THE OTHER 3 TIRES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145563December 18, 2005
ENGINE AND ENGINE COOLING:ENGINE
2004 SATURN ION 2, CAR STALLS AND DOORS LOCK THE PERSONS IN THE VEHICLE. CAR HAS BEEN IN THE SHOP 5 TIMES FOR THESE 2 ISSUES AND HAS YET TO BE FIXED, CAR WILL STALL OUT WHILE DRIVING AT ANYTIME, SOMETIMES AT SPEEDS OF 65 MPH ON THE HIGHWAY OR TURNING INTO A PARKING LOT OR TURNING A CORNER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146419December 14, 2005
WHEELS, EQUIPMENT:APPLIANCE:AIR CONDITIONER
CONSUMER COMPLAINT CONCERNING SATURN ION ALUMINUM WHEELS. CONSUMER HAS REPLACED SEVERAL WHEELS DO TO THEM BENDING. *TS ***NO ANSWER REQUIRED*** THE CONSUMER HAD A PROBLEM WITH THE AIR CONDITION LEAKING WATER ON THE FLOOR OF THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144740December 8, 2005
TIRES
WHILE TRAVELING ON AN INTERSTATE HIGHWAY, OBSERVED A SOFT FLAPPING SOUND THAT CAUSED CONCERN. BEFORE I COULD SLOW DOWN OR TAKE ANY ACTION THE LEFT REAR TIRE TREAD SEPARATED FROM THE WHEEL AND THEN THE COMPLETE TIRE WAS EJECTED FROM THE VEHICLE. I WAS ABLE TO EXIT THE ROADWAY AND CALLED THE STATE HIGHWAY PATROL. TO REPORT THE INCIDENT AND REQUEST ROADSIDE ASSISTANCE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144430December 5, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 ION 3 QUAD PURCHASED NEW IN 2004 CURRENTLY HAVE 18K MILES ON IT. SO FAR WE HAVE HAD TO REPLACE FRONT STABILIZER BUSHING, HEATER BLOWER MOTOR AND WINDSHIELD WIPERS. ALL HAVE BEEN UNDER WARRANTY. THE ELECTRIC STEERING STILL DOESN'T SEEM CORRECT. SOMETIMES THE CAR PULLS WHEN YOU RAPIDLY ACCELERATE AND IS VERY TOUCHY. I DID READ THAT GM MADE SOME CHANGES TO THE ELECTRIC STEERING FOR 2005 ION, BUT DEALERSHIP WILL NOT (SAYS CAN NOT) MAKE THE CHANGES TO THE 2004. NOW WE HAVE THE LOSS OF POWER PROBLEM. HAS DONE IT WHEN CAR IS COLD AND HOT, USUALLY WHEN ACCELERATING, BUT ONCE JUST DRIVING 35 MPH. IT'S NOT A STALL JUST LIKE A LOSS OF POWER. CAR DOESN'T SHAKE OR JERK. ALMOST LIKE YOU TOOK YOUR FOOT OFF THE GAS FOR A SECOND. I'VE TAKEN IT BACK TO THE DEALER ONCE FOR THIS AND THE DEALER RESPONSE IS THE SAME AS OTHERS HAVE REPORTED "NO COMPUTER CODES, COULD NOT REPRODUCE, NO PROBLEM FOUND". IT'S AT THE SHOP NOW BECAUSE THE CHECK ENGINE LIGHT CAME ON 12/2 AND WE AGAIN COMPLAINED THAT THE CAR LOST POWER AFTER PICKING IT UP THE LAST TIME. THE LAST TIME IT FAILED MY WIFE WAS TAKING OFF FROM A RED LIGHT AND THE GUY BEHIND ALMOST HIT HER WHEN THE SATURN LOST POWER. LOOSING FAITH IN SATURN'S ENGINEERING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144133December 1, 2005
ELECTRICAL SYSTEM
DT: THE CONTACT STATED DIGITAL CLOCK WAS LOSING ONE MINUTE OF TIME PER MONTH. HE HAD TO LOOK AT HIS WRIST WATCH TO KEEP ACCURATE TIME. CONTACTED THE DEALER, AND THEY OFFERED NO FREE REMEDY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144029November 30, 2005
ELECTRICAL SYSTEM
WE WERE DRIVING DOWN THE ROAD IN OUR LESS THAN 72 HOUR OLD CAR AND THE UNDERNEATH CAUGHT FIRE. THE FIRE DEPARTMENT SAID IT MUST HAVE BEEN AN ELECTRICAL FIRE BUT SATURN SAYS WE MUST HAVE IT A MOVING BLANKET! WE HAD 3 SMALL CHILDREN IN THE BACK SEAT AND BARELY GOT THEM OUT BEFORE THE FUEL LINE CAUGHT FIRE. WHO'S IDEA WAS IT TO MAKE FUEL LINES OUT OF NYLON ANYWAY? *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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