RIVIAN R1T Complaints

121 consumer complaints on file.

#11643620February 19, 2025
STRUCTURE:BODY
My driver side door intermittently does not close. There is something wrong with the latch. I called service center over 3 times and still haven’t been given any immediate appointment as the issue of safety is paramount, as I can’t drive with an open door. I still haven’t had this issue resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641528February 8, 2025
AIR BAGS
The front passenger seat sensor does not respond to a 135lb 5’9” person resulting in the airbag being disabled. This has been an issue since we purchased the vehicle and has not been resolved with 4+ visits to the service center. No other vehicles we have driven have ever had this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640110February 1, 2025
UNKNOWN OR OTHER
Our rear passenger interior door handle stopped working today. We were unable to open the door from the inside of the car. I messaged Rivian support and we tried a software reset and checked to make sure the the child safety lock wasn’t on. Neither worked so I have scheduled a mobile service appointment for 2/11/2025. Checked inside the door panel and part of the door pull was broken off and loose inside the door. It looks like the cable barrel for the door release could have been anchored there a that was the point of failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636817January 18, 2025
AIR BAGS
Rivian passenger airbag is usually disabled (70 % cases) with adult passengers weighing about 125 lbs while they sit correctly in the front passenger seat. There is a warning light "Passenger airbag off". No problems with heavier passengers (> 140 lbs). There are tons of threads about this issue on Rivian forums, Reddit or Facebook groups. Based on these threads, sometimes Rivian service centers try to fix it (often unseccessfully) and sometimes they say it's normal. I've contacted a Rivian service through the Rivian app and they told me that it's a normal behavior because 125 lbs is near the treshold. But I never had similar issues with other cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626599November 21, 2024
LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
When driving on the highway with ADAS on with lane keeping assist turned on with software 2024.39.01, the truck would constantly pull me back into the center line even if I were not close to the white line on the road. This is very concerning as on a two-lane highway, it pulled me over the center line and towards an oncoming traffic. The latest software update seemed to make it more sensitive, not allowing "ping-ponging" and trying to keep the truck almost too centered, as other cars I have are not this aggressive. I ended up turning off LKA, but that should not be the solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614821September 16, 2024
AIR BAGS
The passenger side airbag notification shows that the airbag is disabled when a passenger is seated in the seat and the car is moving. This happens very frequently when driving at various speed. If the passenger is not seated exactly at 90 degrees deeply in the seat in a perfect position, the airbag will be disabled. The sensitivity of the airbag sensor is very concerning. No one will sit straight position perfectly in a car, especially on longer rides and this is very scary to put the passenger at risk. The vehicle has been brought up for service for this particular issue and there has been no resolutions as it is deem "per the specs" by the service center. The problem has been reproduced by them, but again it was not repaired or fixed since it is diagnosed as normal operation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613826September 10, 2024
UNKNOWN OR OTHER
The horn no longer works. Mine and other’s safety are at risk because I have no way to relay hazards while driving.the issue has been ongoing and dealer has not reached back out. The component has not been inspected. No warning lights or messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612796September 5, 2024
UNKNOWN OR OTHER
The horn in the car is very weak and not heard by 3d party when used. Had several occurrences when I needed to use the horn and the 3d party never mentioned it. It is a by far weaker than any other of my cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612709September 5, 2024
SEAT BELTS
Rear center seatbelt not bolted down at manufacture. Vehicle was brought in to a Rivian service center, for an NVH complaint coming from the rear seats. It was discovered that the rear seat belt was not secured properly to the vehicle frame.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602873July 17, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL:SOFTWARE, ELECTRICAL SYSTEM
The contact owns a 2023 Rivian R1T. The contact stated while driving at approximately 70 MPH with the cruise control activated while overtaking another vehicle, the vehicle independently activated the brake. The contact had not turned off the cruise control and there were no other vehicles nearby. The contact stated no warning light was illuminated. The contact stated that when the other vehicle had passed the contact’s vehicle, the brakes disengaged, and the cruise control resumed and accelerated the vehicle back to the pre-set cruising speed. The contact stated that the failure was intermittent but had become a recurring failure. The contact had taken the vehicle to a service center; however, the failure could not be duplicated. The vehicle was not repaired. Additionally, the contact stated that when the vehicle fully charged the battery, the indicator showed that the vehicle was at 100 percent charge with a range of 369 miles. The contact was only able to drive a range of 260 miles on a full charged battery before needing to recharge the battery. The manufacturer was informed of the failure. The failure mileage was approximately 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590550May 24, 2024
POWER TRAIN
The contact owns a 2024 Rivian R1T. The contact stated that while driving at an undisclosed speed with the cruise control activated, the "Drive Fault," message was displayed after which the vehicle lost motive power and the contact became aware that the brakes were not functioning properly, requiring increased effort to bring the vehicle to a complete stop. The contact was able to pull to the shoulder of the roadway to turn off the vehicle. After restarting the vehicle, the vehicle returned to normal functionality. An unknown warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 1,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585044April 24, 2024
VEHICLE SPEED CONTROL, SERVICE BRAKES
The components that failed are Traction Control, Stability controls, and Anti-Lock Braking while in high regeneration mode. Vehicle can easily become incontrollable in low traction situations (in high regeneration mode) that is a danger to the driver and others on the road. Sequence of Events 1.Vehicle begins to Aquaplane 2.Driver (myself) removes foot from the accelerator pedal (standard technique to regain control) 3.The tires in the front loose more traction and skid due to high regeneration mode. 4.With even less traction the vehicle is out of control In the moment, my first concern and priority was other drivers. I was able avoid six lanes of traffic in the direction of travel without hitting another vehicle before hitting the should barrier. The vehicle felt like there was no ABS (Antilock Braking System) and no traction control. It felt like the vehicle locked all four wheels (like I had placed the vehicle in park). In addition, I had a service scheduled at the end of May 2024 (scheduled in January 2024) for issues with the rain sensor(s). I do not know if these sensor(s) comes into play. It is my belief that there should be a safety warning when using High Regeneration mode and the vehicle should automatically switch back to Low Regeneration mode with each new startup. I have noticed this feature in other electric cars (Audi/BMW) and have begun to understand why these vehicles perform this function. In addition, I have searched the Forum website and have discovered others that have experienced the same issue related to traction in this mode.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11584501April 22, 2024
AIR BAGS
Concern: - Passenger seat not detecting person sitting in it. Airbag not arming. Cause: - The Occupant Classification System (OCS) uses a pressure sensor in the seat bottom to classify whatever is in the front passenger's seat. An improperly seated occupant can "trick" the OCS into possibly classifying the occupant incorrectly. Being improperly seated can include improper use of child restraints, improper posture such as leg placement, reclining the seatback too far back, weight of the passenger that is too close to threshold values (movement might effect the narrow weight distribution, gray zone), and using aftermarket cushions and coverings on the seat. If the occupant is a child in a properly secured child-restraint, or if there is no occupant in the seat, the "Passenger Airbag OFF" telltale is expected to be illuminated. For adults, the "Passenger Airbag ON" telltale should be illuminated at vehicle startup. At this time, the occupant protection sensors and modules are functioning as designed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582833April 13, 2024
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, LANE DEPARTURE: ASSIST
Car was lane corrected into other lane and started accelerating. Like getting hit by a bumper in a pinball machine. Avoided a head on collision but managed to safety maneuver into a fence instead of a tree.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11582714April 12, 2024
UNKNOWN OR OTHER
Rivian updated it's the dashboard screen software on or about February 7th 2024 This update introduced a Short Cuts Access Panel UI change that displays from the left side of the center dashboard screen, 1. when the icon 3rd from the top-left is pressed, 2. The vehicle in shifted into Park. The delay time for this access panel UI to graphically slide in and display new buttons takes about 1.5 - 2 seconds after the vehicle is placed into Park. The driver may have the intent to use currently displayed buttons on the screen, like 'camera selection', 'open garage'. With driver intent underway and finger in motion or on touch screen surface, the Short Cuts panel is presented interrupting an intended press, or causing a complete different vehicle action to happen, such an example: the 'Open Tailgate' button was slid into position over the 'change rear camera' button. Where the driver's intent was to change the camera view because that was the button present to the driver just before and just after shifting the vehicle into Park, the move was made to press the 'change camera' button. Instead just before the finger could register the press on screen, the panel displayed a new button under the drivers finger and unsecured the vehicles tailgate. Had this unintended press happen while the vehicle was in a space that would have released the load or it would be otherwise dangerous to exit the vehicle and re-secure the tailgate all because the UI changed without the driver intent to display this changed panel of buttons. Rivian should not presume the drivers intent is to access the 'Short Cuts' panel, The panel should present on request of a button press, or by optional means that still puts driver intent back into UI display changes. If a driver has no intent to use 'Short Cuts' that are not always present on screen, the panel presentation is instead interfering with presently displayed input and causing unintended or even unsafe side effects.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581343April 5, 2024
AIR BAGS
The passenger airbag does not engage for my 115 lb girlfriend. The answer from Rivian is dangerous and takes no responsibility. Official complaint and answer from Rivian. Concern: - Customer states Their partner is unable to to trigger the airbag when sitting in the front seat Timestamp: 7:04-7:05 PM PST 2/4 Cause: - OCS operating as designed. Future OTA being planned to potentially address issue. How does a "future" update help keep my loved ones safe now???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579366March 25, 2024
STRUCTURE:BODY
The front driver’s side door became stuck shut while inside the vehicle, forcing the driver to have to exit the vehicle by crawling across the inside of the vehicle and out the passenger’s side door. Repeated attempts to unlock and open the door from both inside and outside the vehicle (reaching through the door window to the exterior door latch) were unsuccessful. The manufacturer confirmed the problem and attempted to fix it on three occasions, replacing various door components and assuring me that the problem was fixed. However, the issue reoccurred each time and is still unsolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574551February 28, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS
Four to five events of phantom braking have occurred on rural roads under the following circumstances: 1) Opposing traffic temporarily erroneously appears to be in your travel lane because of road architecture. 2) Full size or larger vehicle or trailer parked along road in direction of travel. All of these phantom breaking events occur while driving on lightly traveled rural two lane roads. Personally, phantom braking has never occurred while driving on urban roads (wider with more vehicular traffic) or any two lane highways with or without a physical median divider irrespective of traffic volume.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573682February 23, 2024
AIR BAGS, SEAT BELTS, SEATS
While driving with a passenger in the front seat, I noticed the passenger airbag was not enabled. Seems the passenger is not detected. Sometime having the passenger moving around or adjusting the seat/seatbelt would fix the issue and the airbag will enable. Randomly occurs and randomly fixes. Once it is enabled it seems to stay enabled for the remainder of the drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572970February 20, 2024
SERVICE BRAKES
The vehicle was parked on a 8 degree slope in the driveway with approximately 2 inches of snow on the drive way. Within thirty minutes of the vehicle being parked the truck slide down the driveway and crashed into the house. The parking brake failed and or is miss-engineered seeing that only two of the wheels were locked and two rolled noting the tire tracks in the snow. The saftey of myself and others could have been much worse if the truck hadn't hit the house and kept rolling down the hill into an adjacent street or house. There is other vehicle reports of this happening on online forums. The vehicle component has not been inspected by the manufacturer. The issue lies with it being an electrical motor and does not have a differential to lock the remaining tires as in an automatic gas powered vehicle. This company has relied on the parking break to only lock the rear wheels for the parking break despite it being an extremely heavy vehicle.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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