Ram ProMaster 2500 Complaints

32 consumer complaints on file.

#11245363August 20, 2019
ENGINE, POWER TRAIN
2015 RAM PROMASTER DIESEL 2500 WITH 72000 MILES. VEHICLE WAS IN EXCELLENT CONDITION, WELL MAINTAINED, WITH OIL CHANGES PER FACTORY RECOMMENDATIONS. WHILE DRIVING AT HIGHWAY SPEEDS OF 70 -75 MPH, WITHOUT WARNING THERE WAS A SUDDEN AND HARD THUD IN THE ENGINE COMPARTMENT AND THE VEHICLE BEGAN SLOWING VERY RAPIDLY, AS IF BRAKES WERE BEING APPLIED. I IMMEDIATELY PULLED OVER TO THE SIDE OF THE ROAD. AS THE VEHICLE SLOWED AND CAME TO A STOP, THERE WAS SIGNIFICANT SMOKE AND STEAM RISING FROM THE ENGINE COMPARTMENT. I WAS CONCERNED THAT THE VEHICLE WAS ON FIRE, BUT IT WAS NOT. IT SMELLED OF BURNT RADIATOR FLUID AND BURNT CLUTCH PLATES. THE VEHICLE WAS TOWED TO THE NEAREST DEALERSHIP AND THE TOW OPERATOR HAD DIFFICULTY LOADING AND UNLOADING THE VEHICLE SINCE THE ENGINE AND TRANSMISSION WERE COMPLETELY LOCKED UP AND THE DRIVETRAIN WHEELS WOULD NOT TURN. THE VEHICLE IS CURRENTLY BEING REPAIRED UNDER 100,000 MILE POWERTRAIN WARRANTEE. LUCKILY NO WAS WAS INJURED AND THERE WAS NO OTHER DAMAGES EXCEPT TO THE POWERTRAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181237February 19, 2019
SERVICE BRAKES
THE DRUM-STYLE PARKING BRAKE BECOMES FROZEN IN COLD WEATHER MAKING THE VEHICLE UN-DRIVEABLE UNTIL SUCH TIME AS IT IS DRIED OUT AND THE SHOES FREED. THIS HAS HAPPENED THREE TIMES SINCE PURCHASE WITH THE COMPLETE SYSTEM REPLACED ONCE UNDER WARRANTY (12/24/17), A NIGHT SPENT IN THE SHOP TO "DRY" OUT AND WILL NOW (218/19) BE GOING IN AGAIN WITH DAMAGE FOUND TO THE MECHANICAL MECHANISMS AND NEARBY BRAKING SENSORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179948February 13, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
LOSS OF POWER/ ACCELERATION MORE THAN 10 TIMES IN 2 DAYS. RESULTING IN HAVING TO COME TO A COMPLETE STOP IN THE MIDDLE OF THE HIGHWAY, UNABLE TO PULL OVER TO THE SHOULDER. THE VEHICLE SEEMS TO HAVE CONSTANT ISSUES WHEN THE WEATHER IS COLD. THE VEHICLE IS CURRENTLY IN THE REPAIR FACILITY FOR THESE CURRENT ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083265April 4, 2018
STRUCTURE:BODY, SERVICE BRAKES, FUEL/PROPULSION SYSTEM
I HAVE HAD PROBLEMS WITH MY BRAKES SENSE I GOT MY VAN, THE PADS WEAR FAST AND LEAVE BLACK DIRT ALL OVERS THE WHEELS, AND NOTHING GETS DONE ABOUT IT. THE HEADLIGHTS I HAVE HAD TO REPLACE DRIVERS AND PASSENGERS SIDE AT LEAST 4 TIMES EACH, AND THEY JUST BURNT OUT AGAIN. NOW THE REAR CARGO DOOR LATCH HANDLE JUST FELL APART AND ITS ALL MADE OF PLASTIC AND COST A LOT TO FIX, I LOOK ONLINE AND THERE SEEMS TO BE A RECALL FOR IT BUT NOT FOR MY VAN, WHY NOT? A WHILE BACK THEY DID A SOFTWARE UPDATE FOR SOMETHING AND MY MILES PER GALLON WENT FROM 16/19 TO 13/16, I ASKED THE SERVICE DEPARTMENT TO CHANGE IT BACK OR FIX MY MILEAGE AND THEY SAID THEY COULD NOT. I AM FED UP, I WANT MY VAN FIXED AT DODGE/RAM/CHRYSLER COST NOT MINE!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072172February 11, 2018
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS KEEP BURNING OUT. NUMEROUS TIMES A YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994936June 13, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 RAM PROMASTER 2500. WHILE DRIVING AT APPROXIMATELY 55 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO SEVERAL UNKNOWN DEALERS AND THE CONTACT WAS ADVISED THAT HE WOULD HAVE TO PAY OUT OF POCKET FOR THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN. UPDATED 08/18/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992662June 1, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 RAM PROMASTER 2500. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE EXPERIENCED AN ELECTRICAL FAILURE AND THE HEADLIGHTS STOPPED WORKING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. AN UNKNOWN DEALER WAS CONTACTED AND STATED THAT, SINCE THERE WAS NO RECALL ON THE VEHICLE, THE CONTACT WOULD BE FINANCIALLY RESPONSIBLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND FORWARDED THE CALL TO NHTSA. THE FAILURE MILEAGE WAS 315,199. ...UPDATED 11/21/17 *BF *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967663March 22, 2017
POWER TRAIN
THE COUPLER BETWEEN THE MOTOR AND THE TRANSMISSION HAS REPEATEDLY FAILED; ALSO THE VERY FIRST AXLE WAS FAILING AND WAS REPLACED. THE ATTACHED IS A DESCRIPTION OF OUR EFFORTS TO GET ZENITH TO SUPPORT THE VEHICLES; HOWEVER, THEY HAVE REFUSED TO GIVE US SUPPORT. WE ARE A COMMERCIAL OPERATOR WITH COURTESY PASSENGER SHUTTLES FOR MOVEMENT OF PEOPLE TO AND FROM OUR PARKING LOT AND TO THE SAN DIEGO AIRPORT. WE ARE A GROUND TRANSPORTATION OFF AIRPORT PARKING OPERATOR. THE SHUTTLES HAVE BROKE DOWN TO AND FROM ROUTE DURING OPERATION. WE ARE IN STREET TRAFFIC WITH STOP LIGHTS AND HIGH CONGESTION DUE TO THE ROADS AT THE AIRPORT HAVE HIGH USE. WE OPERATE 24/7 AND HAVE BEEN IN BUSINESS SINCE 1991 AND WE HAVE NEVER HAD BROKEN DRIVETRAINS IN OUR SHUTTLES. WE HAVE VIDEOS OF THE FLOPPY COUPLER THAT DEMONSTRATES THE ONGOING ISSUES OF THIS PART AND THE IMPACT THAT A FLOPPY COUPLER HAS ON THE SPLINES OF THE MOTOR AND GEAR BOX. THIS COMPLAINT WILL BE 1 OF 3 AS WE HAVE 3 SHUTTLES BY ZENITH THAT WERE ALL PURCHASED IN 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967668March 22, 2017
POWER TRAIN
THIS IS A VIN # CORRECTION TO COMPLAINT NUMBER 10967663 FILED ABOUT 1 HOUR EARLIER. THE INCIDENCES OF DRIVETRAIN FAILURES TOOK PLACE STARTING AT 24,000 MILES IN JAN 2016, JUNE 2016 AND AUGUST 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967666March 22, 2017
POWER TRAIN, SUSPENSION, UNKNOWN OR OTHER
THE COUPLER BETWEEN THE MOTOR AND THE TRANSMISSION HAS REPEATEDLY FAILED; ALSO, THE AXLE HAS FAILED TWICE, THE LAST AXLE FAILURE THE SHAFT SPLIT IN HALF AND PART OF IT ENDED UP IN THE GEAR BOX. THE A/C CONTINUALLY LEAKS AS THE HIGH PRESSURE HOSE FROM CONDENSOR TO COMPRESSOR IS TOO SHORT. THE ATTACHED IS A LAWSUIT THAT ZENITH FILED IN JUNE 2016 OVER IT'S REPEATED DRIVE TRAIN FAILURES, ALLEGING BORG WARNER AT FAULT. ATTACHED IS A DEPICTION OF THE ZENITH PORTAL THAT WAS ESTABLISHED TO COMMUNICATE AND TRACK SERVICE TICKETS ON REPAIRS; HOWEVER, ON AUGUST 10, 2016 ZENITH DENIED US ANY FURTHER ACCESS TO THE PORTAL. ZENITH HAS REFUSED TO GIVE US SUPPORT. WE ARE A COMMERCIAL OPERATOR WITH COURTESY PASSENGER SHUTTLES FOR MOVEMENT OF PEOPLE TO AND FROM OUR PARKING LOT AND TO THE SAN DIEGO AIRPORT. WE ARE A GROUND TRANSPORTATION OFF AIRPORT PARKING OPERATOR. THE SHUTTLES HAVE BROKEN DOWN TO AND FROM ROUTE DURING OPERATION, THE ROUTE IS 9 MILES ROUND TRIP. WE AVERAGE 150 MILES PER DAY IN A SHUTTLE. WE ARE IN STREET TRAFFIC WITH STOP LIGHTS AND HIGH CONGESTION DUE TO THE ROADS AT THE AIRPORT HAVE HIGH USE. WE OPERATE 24/7 AND HAVE BEEN IN BUSINESS SINCE 1991 AND WE HAVE NEVER HAD BROKEN DRIVETRAINS OR AXLES IN OUR SHUTTLES. WE HAVE VIDEOS OF THE FLOPPY COUPLER THAT DEMONSTRATES THE ONGOING ISSUES OF THIS PART AND THE IMPACT THAT A FLOPPY COUPLER HAS ON THE SPLINES OF THE MOTOR AND GEAR BOX. THIS COMPLAINT WILL BE 1 OF 3 AS WE HAVE 3 SHUTTLES BY ZENITH THAT WERE ALL PURCHASED IN 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967670March 22, 2017
POWER TRAIN, UNKNOWN OR OTHER
THE COUPLER BETWEEN THE MOTOR AND THE TRANSMISSION HAS REPEATEDLY FAILED; ALSO, THE A/C CONTINUALLY LEAKS AS THE HIGH PRESSURE HOSE FROM CONDENSOR TO COMPRESSOR IS TOO SHORT. ATTACHED IS THE PURCHASE INVOICES FROM THE MOST RECENT TWO ZENITH SHUTTLES AND OTHER SUPPORTING DOCUMENTS ON THE ZENITH DRIVETRAIN ISSUES WHICH ARE ALSO SUPPORTED IN THE OTHER TWO FILED COMPLAINTS OF #: 10967663, 66 AND 68 ZENITH HAS REFUSED TO GIVE US SUPPORT. WE ARE A COMMERCIAL OPERATOR WITH COURTESY PASSENGER SHUTTLES FOR MOVEMENT OF PEOPLE TO AND FROM OUR PARKING LOT AND TO THE SAN DIEGO AIRPORT. WE ARE A GROUND TRANSPORTATION OFF AIRPORT PARKING OPERATOR. THE SHUTTLES HAVE BROKEN DOWN TO AND FROM BASE DURING OPERATION, THE ROUTE IS 9 MILES ROUND TRIP. WE AVERAGE 150 MILES PER DAY IN A SHUTTLE. WE ARE IN STREET TRAFFIC WITH STOP LIGHTS AND HIGH CONGESTION DUE TO THE ROADWAYS AT THE AIRPORT HAVE HIGH USE. WE OPERATE 24/7 AND HAVE BEEN IN BUSINESS SINCE 1991 AND WE HAVE NEVER HAD BROKEN DRIVETRAINS OR AXLES IN OUR SHUTTLES. WE HAVE VIDEOS OF THE FLOPPY COUPLER THAT DEMONSTRATES THE ONGOING ISSUES OF THIS PART AND THE IMPACT THAT A FLOPPY COUPLER HAS ON THE SPLINES OF THE MOTOR AND GEAR BOX. THE VIDEO FILES ARE TOO BIG TO UPLOAD. THIS COMPLAINT WILL BE 3 OF 3 AS WE HAVE 3 SHUTTLES BY ZENITH THAT WERE ALL PURCHASED IN 2015. HERE IS A VIDEO LINK FROM ZENITH ON MAY 5, 2016 ON THE COUPLER: HTTPS://WWW.DROPBOX.COM/S/1KTUVG1Q7WHFNU1/OLD_VS_NEW_COUPLER%20VIDEO%20BY%20ZENITH%205-2016.MOV?DL=0 LINK PERMISSIONS FOR 'OLD_VS_NEW_COUPLER VIDEO BY ZENITH 5-2016.MOV'
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967671March 22, 2017
POWER TRAIN, SUSPENSION, UNKNOWN OR OTHER
COMPLAINT NUMBERS: 10967663, 10967668, 10967666 AND 10967670, WERE ALL FILED LESS THAN 24 HOURS AGO. ATTACHED IS MORE SUPPORTING DOCUMENTATION ON THE "7" ZENITH DRIVETRAIN FAILURES AND LACK OF SUPPORT FROM ZENITH DESPITE OUR REQUEST FOR SERVICE AND BEING UNDER WARRANTY. WE HAVE HAD TO PURCHASE OTHER CONVENTIONAL FUEL SHUTTLES IN ORDER TO RUN OUR OPERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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