Ram ProMaster 2500 Complaints

32 consumer complaints on file.

#11649770March 21, 2025
POWER TRAIN
The contact owns a 2020 Ram ProMaster 2500. The contact received notification of NHTSA Campaign Number: 23V301000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated while driving 70 MPH, the accelerator pedal was depressed and failed to respond. The check engine warning light was illuminated. The contact depressed the accelerator to the floorboard and the vehicle failed to respond; and the vehicle lost automotive power. The vehicle was taken to the dealer where the contact purchased the vehicle and was informed that the vehicle was under recall. The dealer repaired the vehicle under recall. On a separate occasion, the contact attempted to reverse, and the vehicle failed to respond, with an abnormal sound coming from the vehicle. The vehicle was then taken to the current dealer where the vehicle was diagnosed and determined that the transmission needed to be replaced. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair and the contact was informed that the part was not yet available. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 125,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627330November 25, 2024
POWER TRAIN
The contact owns a 2021 Ram Promaster 2500. The contact stated while driving 5 MPH uphill, the accelerator pedal was depressed; however, the vehicle failed to respond as intended. The contact stated that the vehicle started rolling backwards down the hill. The contact depressed the brake pedal and stopped the vehicle. No warning light was illuminated. The vehicle was towed to a dealer, then the vehicle was towed to another dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified on the failure but offered no assistance. The approximate failure mileage was 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616175September 24, 2024
BACK OVER PREVENTION
The contact owns a 2023 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615429September 19, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
The contact owns a 2021 Ram Promaster 2500. The contact stated while driving on the interstate 70-75 MPH, on the inside lane overtaking other vehicles, the passenger’s side power mirror closed without driver input. The contact depressed the mirror button, but the mirror failed to respond. The contact pulled over and adjusted the mirror. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614266September 12, 2024
POWER TRAIN
The contact owns a 2021 Ram 2500. The contact received notification of NHTSA Campaign Number: 23V301000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after placing the vehicle in reverse it failed to respond. There were no warning lights illuminated. The vehicle had been driven to the dealer where it was confirmed that the transmission had failed; however, the part to do the recall repair was not available. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was 67,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583505April 17, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
Parking brake randomly engages at low speeds. This happens very often. Brake pedal requires pump to have solid brake pedal. Dealer couldn't find anything wrong. Randomly says I have blinker lights out and day time lights are out. This model doesn't have day time running lights. This van also in in windy conditions randomly engages abs braking even on icy road conditions which can cause me to loose control of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557833December 1, 2023
POWER TRAIN
The contact owns a 2020 Ram Promaster 2500. The contact stated while reversing at approximately 5 MPH, the contact felt vibration in the steering wheel. The contact depressed the brake pedal and attempted to shift into park(P). The contact was unable to shift the vehicle into park (P). The contact turned off and restarted the vehicle but was not able shift into drive (D). The contact stated no warning light was illuminated. The contact had the vehicle towed to an independent mechanic. The mechanic determined that the transmission clutches and several gears had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact stated he had recently had NHTSA Campaign Number: 23V301000 (Power Train) and was not sure if the recall was related to the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548058October 3, 2023
STRUCTURE:BODY
Driver side door patch failed. Can not keep door closed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547146September 28, 2023
EQUIPMENT, ENGINE AND ENGINE COOLING
The contact owns a 2015 Ram Promaster 2500. The contact stated that while his client was driving at an undisclosed speed, the vehicle was shudder abnormally, prompting him to pull over to the shoulder of the roadway. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that the fan bearings were damaged, allowing the fan to move back and forth freely. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 19V818000 (Equipment, Engine and Engine Cooling) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512564March 18, 2023
SERVICE BRAKES, SEATS
The brakes on this Ram Promaster 2500 failed 100 percent with the pedal going to the floor and not returning upwards. This occurred without warning. The drivers' safety and the safety of cross traffic were at extreme risk. With no brakes, the vehicle crossed through a T intersection and came to an abrupt stop after crossing a ditch and then becoming lodged into a concrete drainage structure. The driver was severely injured and hospitalized. There were no warning lamps or unusual noise coming from the vehicle. The current status of the vehicle is unknown as it was a rental and upon requesting an inspection the vehicle was removed and no access was granted. It is also believed the poor quality driver's seat contributed to the spinal injury of the driver as the seat has no padding and no shock-absorbing capacity and very limited adjustments. Additionally, no airbags were deployed even though the driver's new I-phone 14 pro's SOS feature was enabled, and dialed 911 via satellite due to the abrupt nature of the stop. The contact stated that the correct failure mileage was approximately 38,700 miles.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11463867May 9, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), ELECTRICAL SYSTEM
The contact owns a 2015 Ram 2500. The contact stated while driving approximately 35-40 MPH, the accelerator pedal was depressed; however, the vehicle failed to respond. An unknown warning light was illuminated. The contact then turned around and returned to his residence. The contact stated upon parking and turning off the vehicle, the cooling fan remained engaged. An independent mechanic arrived at the residence the next day and diagnosed that there was a wiring failure and the power control module had failed. The dealer was notified of the failure and advised the contact to take the vehicle in for a diagnostic test. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to NHTSA. The failure mileage was approximately 92,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408149April 14, 2021
ENGINE
IN 2018 WE HAD A MAJOR RADIATOR PROBLEM, FAN, FLUID, HOSES ALL BLEW ALL OVER A CUSTOMERS DRIVEWAY. THIS WAS THE FINAL STRAW AFTER BEING STRANDED AND TOWED SEVERAL TIMES TO THE DEALERSHIP WITH ONLY 26K MILES ON THE TRUCK. FINALLY, RAISED ENOUGH FIGHT AND CALLED CHRYSLER/DODGE AND THEY OPENED A CASE AND FIXED PROBLEM. HERE WE ARE IN EARLY 2021 AND PROBLEM IS HAPPENING AGAIN, FAN NOT WORKING, HOSES BLOWING, LOSING FLUID, OVERHEATING.... THE VB-2 RECALL IS OUT THERE BUT MY TRUCK VIN IS NOT INCLUDED, HOWEVER, THE EXACT PART AND PROBLEM IS IN THE VEHICLE, NOT ONCE BUT TWICE. RECALL WAS NOT RECOGNIZED UNTIL NOV 2019. TRUCK HAS MAJOR TRANS PROBLEMS AT 20K, THAT A RECALL HAS BEEN ISSUED FOR, PLUS ALL OF THE RADIATOR PROBLEMS AND NOT SURE HOW TO GET ADDRESSED UNDER THE VB-2 RECALL. ALL DOCUMENTATION IS WITH ONE DEALERSHIP AND THE TRUCK IS THERE RIGHT NOW BECAUSE OF ANOTHER BLOWN HOSE AND FAN NOT WORKING AND OVERHEATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406750April 6, 2021
POWER TRAIN
SAW ONLINE SHOWS THERE A RECALL ON THE TRANSMISSION ON MODEL 2014-2015. MY VAN HAS THE SAME ISSUE ON THE TRANSMISSION. ITS DEFENDTLY QUALIFY. BUT BASE ON MY VIN NUMBER ITS NOT QUALIFY. STILL PARK INFRONT OF MY HOUSE, SOMETHING IS GONE WRONG. CHECKED WITH A MECHANIC. THEY MENTIONED THAT THERE SHOULD BE A RECALL ON MY VAN. NHTSA CAMPAIGN NUMBER IS 16V529000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406092April 2, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
PURCHASED A NEW 2015 PROMASTER 2500 IN 2015 AND EXPERIENCE ENGINE PROBLEMS AFTER 2 YEARS. IN 2020 FUEL INJECTION AND ENGINE COOLER FAN ISSUES. EACH TIME THE LIGHT BULBS (HEADLIGHTS) ARE CHANGED THEY GO OUT WITHIN A FEW MONTHS. I'M SCHEDULED FOR A FEW RECALLS AND WAITING FOR THE PARTS TO COME IN FOR THE ENGINE COOLER FAN AND THE SHIFT CABLE. I WOULD NEVER BUY A DODGE RAM TRUCK AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387086January 7, 2021
POWER TRAIN
WHEN DRIVING ON THE HIGHWAY THE TRANSMISSION DO UNEXPECTEDLY SHIFT TO NEUTRAL AND ALSO WHEN APPROACHING TO STOP LIGHT IT STARTS JUMPING THE SPEED AND THE TRANSMISSION DOESN'T GET NEUTRAL WHEN PRESS THE STOP PEDAL IT KEEP MOVING, ALSO HAPPENS WITH REVERSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299466January 15, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 RAM PROMASTER 2500. THE CONTACT STATED THAT WHEN THE VEHICLE TURNED OFF, THE ENGINE COOLING FAN REMAINED ON FOR FIFTEEN SECONDS AND THEN SHUT OFF. THE CONTACT MENTION AN ODOR OF ANTIFREEZE EMITTED THROUGH THE VENT WHEN THE AIR CONDITION WAS RUNNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (ENGINE AND ENGINE COOLING, EQUIPMENT) AND TOOK THE VEHICLE TO SPITZER CHRYSLER DODGE JEEP RAM OF HOMESTEAD DEALER, (30101 S DIXIE HWY, HOMESTEAD, FL 33032, (786) 650-3104) WHERE IT WAS REJECTED TO BE SERVICE DUE TO THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296673January 2, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2015 RAM PROMASTER 2500. UPON STARTING THE VEHICLE, IT MADE AN ABNORMAL NOISE AND FAILED TO START. THE VEHICLE WAS TOWED TO CARSON DODGE CHRYSLER JEEP RAM (3059 S CARSON ST, CARSON CITY, NV 89701) AND WAS REPAIRED. AFTERWARDS, THE DEALER TEST DROVE THE VEHICLE AND DISCOVERED ANOTHER UNKNOWN DEFECT. AFTER THE PART FOR THE DEFECT ARRIVED AND THE VEHICLE WAS TEST DRIVEN AGAIN, ANOTHER UNKNOWN PART FAILED ON THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 86,423.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292329December 31, 2019
ELECTRICAL SYSTEM
AFTER AN EXTENDED PERIOD OF TIME, THE HEADLIGHT ASSEMBLY BECOMES DESTROYED FROM THE CONSTANT BURNING OF THE VEHICLE DAYTIME RUNNING LIGHTS. THIS ISSUE ON THIS MODEL VEHICLE REQUIRES THE ASSEMBLY TO BE REPLACED WITHIN 25,000 MILES FROM THE LAST INSTALLATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291540December 27, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
BUYER BEWARE I NEVER BEEN TREATED SO BADLY, THIS DEALERSHIP IS THE WORST WHEN I WENT TO PICK UP ONE OF MY VANS THERE WAS 2 OF THEM IN THE SERVICE DEPT AND I WAS TOLD THAT I WAS ABLE TO COME TO PICK ONE UP AND THIS TIME I WAS SO LUCKY TO GET A RENTAL AND WAS TOLD THAT THEY WERE TAKING THE RENTAL BACK WHEN I ARRIVED EVEN THOUGH THE STILL HAD 1 OF MY OTHER VANS AND THE SERVICE MANAGER HE SAID THAT I COULD COME INTO PICK UP ONE OF THE VANS AND TOLD ME TO BRING THE RENTAL IN SO THEY CAN TRANSFER THE PAPERWORK OVER TO THE OTHER VAN, SO WHEN I GET THERE HE WAS GONE FOR THE DAY AND HAD TO DEAL WITH THE CASHIER BECAUSE IT WAS 630PM, I WAS NOT PREPARED TO RETURN TH RENTAL IT WAS FULL OF TOOLS NOT CLEANED OR I DIDN'TGET A CHANCE TO FILL THE GAS TANK SO I ASKED TO GO FILL THE GAS TANK AT THE GAS STATION THAT WAS NOT EVEN A HALF A BLOCK AWAY YOU COULD SEE FROM THE DEALERSHIP, THEY SAID NO WE WILL CHARGE YOU $5.15 A GALLON. I WAS CHARGED $550 FOR THAT RENTAL. THEY WOULDN'T LET ME EVEN LOOK AT THE VAN UNTIL I PAID THE $550 AND I HAD TO PAY THE DEDUCTIBLE FOR THE VAN THAT WAS STILL IN THE SERVICE DEPARTMENT NOT FINISHED BEFORE THEY WOULD LET ME SEE IF ALL THE REPAIRS WERE DONE. SO I PAID AND THEN THE VAN HAD NO HEADLIGHTS SO SHE HAD SALESMEN LOOK AT IT AND HE HIT THE HEADLIGHTS AND ONE CAME ON AND OFF THE OTHER ONE WAS STILL OUT SO THEY TOLD ME TO DRIVE WITH THE BRIGHTS ON 2 NEW HEADLIGHT ASSEMBLIES. THEN THE VAN WAS STILL LEAKING COOLANT. I ASKED IF SOMEONE COULD AT LEAST REPLACE THE HEADLIGHT BULBS AND THEY SAID THAT NOT ONE PERSON HERE CAN DO THAT? I SAID THIS VAN IS NOT EVEN SAFE TO DRIVE ITS DARK OUT WHAT IF THE HEADLIGHTS GO OUT ALL TOGETHER AND I GET IN AN ACCIDENT AND HURT SOMEONE OR MYSELF? THEY SAID YOU CAN LEAVE IT BUT I CANT PROMISE YOU ANYTHING OR WHEN THEY WILL BE ABLE TO GET TO IT. THEY REPLIED THE SERVICE DEPARTMENT WILL ADDRESS THAT WHEN IT HAPPENS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277036October 30, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
THE ENGINE NEEDS TO GET REPLACED. IT BLEW THE GASKETS. HEADLIGHTS STOPPED WORKING. I TOOK IT TO THE DEALER AND WAS TOLD IT WAS THE BULBS. BULBS WERE SWITCHED OUT AND THEY STILL DIDN'T WORK. SOMETIMES I HAVE TO TURN THE TRUCK OFF THEN ON AGAIN IN ORDER TO GET THE TRANSMISSION TO PROPERLY WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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