Ram 3500 Complaints (2019)

138 consumer complaints on file.

#11437249October 18, 2021
FUEL/PROPULSION SYSTEM
2019 ram 3500 fuel injector pump went out on me pulling a 20k camper almost couldn’t stop! You have about 2-3 pumps on the brake before it gets hard. Vehicle is currently in Rocky Mountain nc Dodge with shredded metal all through the fuel system..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436731October 14, 2021
TIRES:TREAD/BELT
While pulling a 45 ft camper the passenger front tire broke a belt width ways. The tire was a NEXEN RODIAN HT LT235/80/17.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436732October 14, 2021
TIRES:TREAD/BELT
Driver side belt separated while traveling.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435105October 1, 2021
WHEELS
The contact owns a 2019 Ram 3500. The contact received a notification for NHTSA Campaign Number: 21V398000 (Wheels) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430647August 26, 2021
WHEELS
The contact owns a fleet of 2019 Ram 3500. The contact stated while an employee was driving 2 mph, the rear passenger’s side wheel detached from the vehicle. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the wheel studs to be replaced. The vehicle was repaired. The contact received notification of NHTSA Campaign Number: 21V398000 (Wheels) on August 26, 2021 however, the part to do the recall repair was unavailable. The contact called the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer had not been informed of the failure. VIN tool confirms parts not available. The failure mileage was approximately 102.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426154July 23, 2021
UNKNOWN OR OTHER
Driver statement: “I was trying to make a turn from pine brook Rd into peace valley RD and the person coming from peace valley rd was invading my lane, so I tried to avoid him and hit a tree. I was unconscious for an unknown amount of time. When I woke up I saw smoke and I tried to remove my seat belt. It wasn’t coming off at first but then I figured out how to remove it. As I left the vehicle, I was feeling light headed and dizzy. And wanted to lay on the road. Someone came for my rescue and I saw fire underneath the van. So I told him that we should move away from the van. The van caught on fire and I was taken to the hospital."
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11416075May 11, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2019 RAM 3500. THE CONTACT STATED WHILE DRIVING 60 MPH, THE VEHICLE SHIFTED INTO LIMP MODE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT CONTINUED DRIVING TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO PRESCOTT BROTHERS CHRYSLER DODGE JEEP RAM OF PRINCETON (730 W PERU ST, PRINCETON, IL 61356, (815) 915-4157) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION SOLENOID NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 4,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408342April 16, 2021
STRUCTURE:BODY
MY TRUCK HAS A SAFETY RECALL 20V-207, WHICH IS THE MANUFACTURER RECALL NUMBER W54. THE RECALL IS INCOMPLETE BECAUSE THE MANUFACTURE AND DEALERS CANNOT GET THE PARTS TO PERFORM THE RECALL. I HAVE MADE TWO APPOINTMENTS, WEEKS IN ADVANCE FOR THE RECALL. MY TRUCK HAS BEEN TO THE DEALER TWICE AND THE RECALL HAS NOT BEEN DONE. "PARTS ARE ORDERED." I HAVE ALSO CONTACTED ANOTHER DEALER WHO DOES NOT HAVE THE PARTS. CURRENTLY, THE RECALL STATUS IS: RECALL INCOMPLETE. HOW MANY WEEKS OR MONTHS DOES THE MANUFACTURE HAVE TO MANUFACTURE THE REPLACEMENT PARTS? THE PHOTO BELOW IS PAPERWORK FROM THE 2ND APPOINTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407566April 12, 2021
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2019 RAM 3500. THE CONTACT STATED THAT THE ABS AND CHECK ENGINE WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO RHYTHM CHRYSLER DODGE JEEP RAM FIAT (2210 GALLATIN PIKE N, MADISON, TN 37115, (615) 733-4999) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396841February 18, 2021
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2019 RAM 3500. THE CONTACT STATED THAT THE WINDSHIELD WIPERS WERE SHREDDED AND DETERIORATING. THE VEHICLE WAS TAKEN TO DAN CUMMINS CHRYSLER DODGE JEEP RAM OF GEORGETOWN (1470 CHERRY BLOSSOM WAY, GEORGETOWN, KY 40324, (502) 378-5386) THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396248February 15, 2021
SERVICE BRAKES
MY ABS ON MY BRAKES KEEP GOING OUT ON MY TRUCK AND I HAVE 2 2019 RAM TRUCKS AND IT DID IT ON BOTH OF THEM AND I HAVE SOME FRIENDS THAT HAVE 2019 AND 2020 RAMS THAT'S DOING THE SAME THING SHOULD IT BE A RECALL ON THIS BEFORE SOMEONE GET KILL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396251February 15, 2021
SERVICE BRAKES
MY ABS ON MY BRAKES KEEP GOING OUT ON MY TRUCK AND I HAVE 2 2019 RAM TRUCKS AND IT DID IT ON BOTH OF THEM AND I HAVE SOME FRIENDS THAT HAVE 2019 AND 2020 RAMS THAT'S DOING THE SAME THING SHOULD IT BE A RECALL ON THIS BEFORE SOMEONE GET KILL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388555January 17, 2021
STRUCTURE:BODY
EXCESSIVE HOOD FLUTTER/MOVEMENT/ AS IF HOOD BECAME UNSECURED DURING HIGHWAY OPERATION. PULLED OVER ON SEVERAL OCCASIONS TO ENSURE HOOD DIDN'T BECOME UNMATCHED. ONLY A MATTER OF TIME BEFORE A SERIOUS ACCIDENT WHERE HOOD OPENS AT HIGHWAY SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387110January 8, 2021
FUEL/PROPULSION SYSTEM
I PURCHASED MY 2019 RAM 3500 BACK IN NOV 2019 AND I AM VERY CONCERNED ABOUT MY FAMILY SAFETY SINCE MY TRUCK HAS CP4 PUMP THAT KNOWN TO FAIL THAT LEADS TO 10-20K IN REPAIR EVENTUALLY WILL FAIL IN THE MIDDLE OF HIGHWAY WITH OUR 40FT CAMPER, THOSE SCENARIOS WILL I THINK LEADS TO MY FAMILY TO ACCIDENT THAT ALL THE SUDDEN THE TRUCK LOSS THE POWER AND NOT ONLY WILL IMPACT MY FAMILY ALSO SOMEONE ELSE IN THE HIGHWAY. PLEASE INVESTIGATE THIS MATTER AND RECALL MY TRUCK TO HAVE THE CP4 PUMP REPLACE WITH RELIABLE ONE SO THAT WAY WHEN WE DO TRAVEL MY FAMILY AND EVERYONE WILL BE SAVE , THANK YOU FOR YOUR TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387018January 7, 2021
ENGINE, FUEL/PROPULSION SYSTEM
FOR THANKSGIVING I WAS DRIVING HOME FROM A TRIP TO CALIFORNIA ABOUT 800 MILES AWAY FROM HOME, ON A MERGING LANE I STEPPED ON THE GAS TO CLEAR LANE FOR A EMERGING SEMI TRAILER I WAS TRAVELING AROUND 65 MPH AS I DID THAT I GOT A WARNING MESSAGE ON MY DASHBOARD TO SERVICE EXHAUST SYSTEM THEN LOST ALL POWER FROM MY VEHICLE FROM 65 TO 35 ON INTERSTATE 5 A DRASTICALLY SLOWDOWN CAUSING THE CARS BEHIND ME TO CRASH. I PULL TO THE SHOULDER AND MY TRUCK JUST DIED WOULD NOT START HAD IT TOWED TO CLOSEST DEALER NEXT MORNING. HAD TO SLEEP WITH MY NEW BORN IN THE COLD TRUCK. ONCE AT DEALER I WAS TOLD THE CP4 OR HIGH FLOW PRESSURE PUMP HAD FAIL AND THE COMPLETE FUEL SYSTEM NEEDED REPLACED. THE ESTIMATE WAS FOR $20,000 BUT MY INSURANCE COVER $13,000 OF THE BILL THE REST I HAD TO BORROW FROM FRIENDS AND FAMILY. SERVICE ADVISOR SAID THIS IS A VERY COMMON PROBLEM ON ALL NEW RAMS. IF IT'S SO COMMON WHY NOT FIX THE ISSUE MY WHOLE FAMILY WAS OUT IN DANGER THAT NIGHT AND ALSO WAS EXPENSIVE. THE ISSUE IS FIX FOR NOW BUT IS A MATTER OF TIME BEFORE IT HAPPENS AGAIN
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11386755January 6, 2021
FUEL/PROPULSION SYSTEM
THE 2019 TO 2020 MODEL YEAR RAM 2500 HEAVY DUTY EQUIPPED WITH A 6.7L CUMMINS DIESEL ENGINE HAS A MAJOR SAFETY ISSUE THAT COULD CAUSE A STALL AND INCREASE THE RISK OF A CRASH. THE BOSCH CP4.2 FUEL INJECTION PUMP HAS A VERY HIGH RATE OF SUDDEN FAILURE LEADING TO IMMEDIATE STOPPAGE ON THE ENGINE AND ENGINE BRAKING SYSTEM. THE PUMP DESTROYS ITSELF AND TAKES OUT THE REST OF THE ENTIRE FUEL SYSTEM LEADING TO REPAIRS IN THE $20,000 USD RANGE. FCA & RAM HAVE ATTEMPTED TO REVISE THE PUMP IN LATE (JULY) 2020 TO SOLVE THE ISSUE BUT THE FAILURES KEEP OCCURRING. FOR THE 2021 MODEL YEAR, FCA & RAM HAVE CHANGED THE PUMP ENTIRELY AND REVERTED BACK TO USING AN OLDER, SAFER, MORE RELIABLE DESIGN. NO PUBLIC ANNOUNCEMENTS OF NEITHER THE PUMP REVISION IN 2020, NOR THE PUMP CHANGE IN 2021 HAVE BEEN MADE. THE ISSUE IS SO PREVALENT THAT THE REPLACEMENT PUMPS AND REPAIRS GENERALLY HAVE A 30-90 DAY WAIT PERIOD WHERE THE CUSTOMER IS WITHOUT THE PRIMARY VEHICLE. THIS PROBLEM IS A SUBSTANTIATED SAFETY RISK. ACCORDING TO A TEXAS JUDGE IN A BOSCH CP4.2 LAWSUIT, WHEN ANOTHER AUTOMAKER, GM TRIED TO DISMISS THE CASE SAYING THE PUMP FAILURE IS NOT A SAFETY ISSUE, THE COURT RESPONDED: "THE WORST CASE SCENARIO OF A TRUCK SPONTANEOUSLY STALLING AT HIGH SPEEDS IS NOT A MERE INCONVENIENCE. NOR IS IT A MERE INCONVENIENCE TO SPEND BETWEEN $8,000 TO $20,000 ON REPAIRS TO MAKE THE TRUCKS FIT FOR THEIR ORDINARY PURPOSE. THE COURT REJECTS GM'S SUGGESTION THAT THE RISK OF SPONTANEOUS ENGINE FAILURE WHILE DRIVING IS NOT, AS A MATTER OF LAW, UNREASONABLY DANGEROUS, DEPRIVING THE VEHICLES OF FITNESS FOR THEIR PURPOSE OF TRANSPORTATION.". TOYOTA AGREES: "IF A VEHICLE STALL OCCURS WHILE DRIVING AT HIGHER SPEEDS, THIS COULD INCREASE THE RISK OF A CRASH". FCA & RAM HAVE REMEDIED THE SITUATION FOR THE 2021 MODEL YEAR HOWEVER, THE 2019 AND 2020 OWNERS ARE STILL AT RISK. THE NHTSA NEEDS TO FORCE FCA TO RECALL THESE TRUCKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386063January 2, 2021
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
MY TRUCK IS EQUIPPED WITH A DEFECTIVE CP4 INJECTION PUMP. IT'S BEEN CHANGED TWICE SINCE MY TRUCK WAS BUILT, ONCE IN 2020 AND AGAIN IN 2021 TO A DIFFERENT MODEL. RAM HAS HAD MANY COSTLY AND DANGEROUS FAILURES WITH THESE PUMPS. I HAVE NOT YET HAD A FAILURE. HOWEVER IT'S ONLY A MATTER OF TIME. WHEN A PUMP FAILS IT HAPPENS SUDDENLY AND NOT ONLY DOES IT WIPE OUT THE ENTIRE FUEL SYSTEM AND SOMETIMES THE ENGINE, IT CAUSES YOUR ENGINE TO STALL. THIS CAUSES LACK OF POWER STEERING AND NO BRAKES. MY 3500 IS BUILT TO TOW HEAVY TRAILERS AND IN A SITUATION WITH HEAVY TRAFFIC OF A STEEP GRADE SUDDEN LOSE OF BRAKES COULD BE DISASTROUS, ESPECIALLY TOWING A CAMPER WITH MY FAMILY ABOARD. RAM KNOWS OF THIS PROBLEM AND MADE A QUICK REVISION OF THE PUMP IN 2020 AND DITCHED IT ALTOGETHER IN 2021 FOR A DIFFERENT PUMP. THERE NEEDS TO BE A RECALL ON THESE 2019 FIRST MODEL TRUCKS WITH THE KNOWN DEFECTIVE AND DANGEROUS CP4 INJECTION PUMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375180November 18, 2020
ELECTRICAL SYSTEM
REAR RUNNING LIGHTS STOP WORKING. CHECKED ALL FUSES, WIRING ALL SEEMS FINE. TURN AND BRAKE LIGHTS WORK JUST NO REAR RUNNING LIGHTS. KNOW ISSUE ON OLD MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374902November 16, 2020
STEERING
SINCE PURCHASE BRAND NEW, A POP COULD BE HEARD WHEN MOVING THE STEERING WHEEL RIGHT OR LEFT. HAPPENED MAINLY AT A STOP OR AFTER SLOWING TO TURN. THE FREQUENCY HAS INCREASE AND THE POP SOUND CAN BE FELT AND HEARD WHEN STOPPED, STANDING AND SIMPLY MOVING THE STEERING WHEEL SLIGHTLY RIGHT OR LEFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366694October 27, 2020
ENGINE
TL* THE CONTACT OWNS A 2019 RAM 3500. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING AT 55 MPH, WHEN SHE HEARD AN ABNORMAL NOISE BEFORE THE VEHICLE STALLED AND SMOKE STARTED TO ENTER THE CAB THROUGH THE VENTS AND EXITING THE HOOD. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE DRIVER WAS ABLE TO PARK ON THE SIDE ROAD AND OPENED THE HOOD TO SEE FIRE EXITING THE ENGINE. THE DRIVER WAS ABLE EXTINGUISH THE FIRE WITH FIRE EXTINGUISHER. THE CONTACT STATED NO FIRE OR POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO LOCAL DEALER SAM LEMAN CHRYSLER DODGE JEEP RAM FIAT MORTON (200 E COURTLAND ST, MORTON, IL 61550, (309) 263-2345) WHERE THE VEHICLE WAS BEING SERVICED AT THE MOMENT. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE VIN WAS ASSOCIATED TO NHTSA CAMPAIGN NUMBER: 20V511000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). THE CONTACT ATTEMPTED TO CONTACT THE MANUFACTURER BUT NOT BEEN ABLE TO SPEAK TO ANYONE AS OF YET. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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