Ram 3500 Complaints (2014)

202 consumer complaints on file.

#11006149July 18, 2017
POWER TRAIN, VISIBILITY/WIPER, FUEL SYSTEM, DIESEL
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED THAT WHILE DRIVING ABOUT 65 MPH, THE VISION, FUEL, AND EMISSION WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER AT: GLENBROOK DODGE, FT. WAYNE, IN, WHERE THE TECHNICIAN DIAGNOSED A DEF HARNESS FAILURE. THE TECHNICIAN PLUGGED NEW ENDS TO THE HARNESS BUT THE FAILURE RECURRED. THE VEHICLE WAS RETURNED TO THE DEALER BUT AND WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE PART WOULD NOT BE AVAILABLE UNTIL AUGUST. THE CONTACT STATED THAT THE MANUFACTURER DID NOT PROVIDE A RENTAL VEHICLE. THE FAILURE MILEAGE WAS 62,191.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006167July 18, 2017
SUSPENSION
FRONT PASSENGER SIDE TIRE IS MORE THEN 5 DEGREES OUT OF CAMBER CAUSING THE TIRE PULL, CREATE MORE HEAT, AND WEAR OUT. I CONTACTED DEALER AND WAS INFORMED RAM DOESN'T HAVE A CAMBER ADJUSTMENT SO THERE'S NO WAY TO CORRECT IT WITH OUT PUTTING AFTERMARKET BALL JOINTS IN I NOTICED IT AT LESS THEN 5000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993909June 8, 2017
WHEELS
I PURCHASED THE EXTENDED WARRANTY FOR MY 2014 RAM 35000 LONGHORN FROM DON VANCE DODGE IN MARSHFIELD MISSOURI IN FEBRUARY 2016 WHEN I BOUGHT THE TRUCK FROM THEM. WITHIN 10,000 MILES I NOTICED THAT THE RIGHT FRONT TIRE ON THE OUTER EDGE IS WEARING. I BROUGHT IT TO A LOCAL MECHANIC WHO RAISED THE TRUCK WITH A FLOOR JACK AND CHECKED THE TIRE. HE SHOWED ME HOW THE TIRE WOULD MOVE BACK AND FORTH AND SAID THAT THE UPPER BALL JOINT WAS BAD. I CHECKED IT ALSO AND IT HAD A LOT OF PLAY. I MADE AN APPOINTMENT WITH DON VANCE DODGE IN MARSHFIELD MISSOURI FOR THE WARRANTY WORK TO BE PERFORMED. THE SERVICE MANAGER CAME BACK ABOUT 3 1/2 HOURS LATER AND TOLD ME THAT THE BALL JOINT WAS GOOD AND WITHIN SPECS. I ARGUED WITH HIM ABOUT IT AND EXPLAINED THE ABOVE AGAIN TO HIM. HE REFUSED TO CHECK THE BALL JOINT AGAIN WITH A FLOOR JACK AND TOLD ME TO LEAVE. I WENT OVER AND SPOKE WITH THE MANAGER OF THE DEALERSHIP WHO SOLD ME THE TRUCK AND EXPLAINED WHAT JUST HAPPENED AND SHOWED HIM THE TIRE. THERE IS NO CAMBER ADJUSTMENT FOR THIS TRUCK AND EXPLAINED HOW THE BALL JOINT WAS BAD. HE ASKED ME TO CALL BACK TOMORROW AND SPEAK WITH THE GENERAL MANAGER. THIS IS ONLY 1 OF 3 DEALINGS I'VE HAD WITH THIS SERVICE DEPARTMENT. ALL IN WHICH THEY WERE WRONG AND TRYING TO MAKE ME PAY FOR WARRANTY WORK WHICH THEY REFUSED TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985985May 16, 2017
FUEL/PROPULSION SYSTEM
TRUCK AT FACTORY HIGH IDLE, PARKED IN DRIVEWAY AC ON MAX COOL AND THE FAN CLUTCH ENGAGEMENT CAUSED THE RUBBER FAN SHROUD TO SUCKED INTO THE ENGINES COOLING FAN. RAM STAR CASE #: 1307000002. JUST PURCHASED USED, AND THERE ISNT EVEN A BOLT TO SECURE THE FAN SHROUD MAKING IT EVEN MORE SUSCEPTIBLE TO BECOME INTANGLED AND PUNCTURE OF THE RADIATOR IS THE RESULT. VEHICLE IF MOVING COULD CAUSE ENGINE FAILURES DUE TO EXTREMELY POOR DESIGN OF SOFT PLYABLE RUBBER TO BE IN A HIGH VOLUME NEGATIVE PRESSURE SITUATION. LOSS OF BRAKES AND STEERING COULD SOON FOLLOW. RAM KNOWS OF THE ISSUE YET DECLINES TO FIX UNDER POWER TRAIN WARRANTY BECAUSE THE RADIATOR AND ENGINE COOLING FAN DOESNT FALL UNDER POWERTRAIN, YET IT IS AS IMPORTANT OR MORE IMPORTANT THAN ENGINE LUBRICATION AND SAFETY OF OCCUPANTS IN THE VEHICLE IF DESCENDING A MOUNTAIN PASS PULLING A HEAVY LOAD WHICH COULD RESULT IN LOSS OF LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10982992May 2, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED THAT AN ABNORMAL NOISE WAS HEARD COMING FROM THE VEHICLE. ALSO, WHILE THE VEHICLE WAS STOPPED, THE CONTACT HAD TO DOWNSHIFT DUE TO THE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER HAD THE VEHICLE FOR LONGER THAN TWO WEEKS AND THE CONTACT WAS UNCERTAIN AS TO WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981516April 30, 2017
POWER TRAIN
TRYING TO PULL OUT AT STOP SIGN, OR GREEN LIGHT TRUCK DOE NOTHING FOR @3 SECONDS. WE CALL IT DEAD PEDAL. MANY MORE PEOPLE HAVE SAME PROBLEM. DODGE SEEMS TO THINK THIS IS NORMAL, BUT IT IS NOT. VERY DANGEROUS SITUATION WHEN TRYING TO PULL OUT INTO TRAFFIC WITH YOUR FAMILY IN THE VEHICLE. THIS VEHICLE HAS A DIESEL ENGINE AND SHOULD HAVE A LOT OF POWER TO PULL OUT EMPTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969834April 1, 2017
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
LOW ENGINE RPM THROTTLE RESPONSE FROM DEAD STOP OR ROLLING PACE (5-35 MPH) EXPERIENCES 3-5 SECOND LAG BEFORE ENGINE RESPONDS AND ACCELERATES. THIS HAS CAUSED NUMEROUS CLOSE CALLS WHEN TURNING IN FRONT OF ONCOMING TRAFFIC ON CLEAR ROAD CONDITIONS. TO COMPENSATE, MY DRIVING HABITS HAVE RESORTED TO "POWER BRAKE" THE VEHICLE TO INCREASE ENGINE RPM'S IN ORDER TO ACCELERATE AND CLEAR ONCOMING TRAFFIC. I HAVE OWNED/DRIVEN 3/4 & 1 TON CUMMINS DIESEL VEHICLES PRIOR TO MY 2014 MODEL WITH NO SIMILAR ISSUES. WHEN TOWING, THE ISSUE IS MUCH LESS NOTICEABLE. AT THIS POINT I AM READY TO SELL AND BUY ANOTHER BRAND DUE TO SAFETY CONCERNS. MY WIFE DOES NOT FEEL SAFE DRIVING OR RIDING IN THE VEHICLE AND IS CONCERNED THAT I TRANSPORT OUR KIDS TO AND FROM SCHOOL DAILY IN THE VEHICLE. ONLINE RESEARCH INDICATES THIS IS A COMMON ISSUE WITH THIS MODEL/YEAR GROUP AND HAS COINED THE CONDITION AS "DEAD PEDAL". IT SEEMS THAT THIS DEAD PEDAL CONDITION CONTINUES TO WORSEN WITH MY VEHICLE THE MORE IT IS DRIVEN. NOT SURE WHAT NEXT STEPS ARE HERE, I EXPLAINED MY EXPERIENCES TO MULTIPLE SERVICE TECHS AND LARRY H MILLER DODGE IN SANDY UT, WHERE I HAVE THE VEHICLE SERVICED... IT WAS THE "FIRST TIME THEY HAD HEARD OF IT" RESPONSE EACH TIME. NO HELP TO BE FOUND AT THE DEALERSHIP. NOT SURE WHERE ELSE TO TURN FOR HELP WITH MY ~$60K VEHICLE THAT MYSELF AND FAMILY DON'T FEEL SAFE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968851March 27, 2017
UNKNOWN OR OTHER
I HAVE A 2014 RAM 3500 THAT STARTED LEAKING WATER THROUGH THE THRID BRAKE LIGHT ON THE BACK OF THE CAB. THIS IS A KNOWN PROBLEM ON THESE TRUCKS AND I KNOW HAVE MOLD GROWING ON THE INSIDE OF MY TRUCK. I ALSO HAVE WATER DAMAGE TO THE INSIDE OF THE HEADLINER, BUT THIS IS THE LEAST OF MY WORRIES. MY TRUCK WAS MANUFACTURED IN 8/2014 AND I STARTED NOTICING THIS PROBLEM IN FEBRUARY OF THIS YEAR. I HAVE STARTED A CLAIM WITH CHRYSLER, HOWEVER THEY WANT ME TO PAY 200.00 TO REPLACE THE CARPET. MY TRUCK DOES HAVE 46000 MILES ON IT BUT IT IS ONLY 2 1/2 YEARS OLD. THIS IS NOT A PLACE THAT SEES ANY WEAR. MY CONCERN IS THAT THIS IS A HEALTH ISSUE. I HAVE ASTHMA AND AVE BEEN HAVING RESPIRATORY ISSUES SINCE JANUARY OR THIS YEAR. I HAVE CONTACTED MOLD REMOVAL SPECIALIST (MULTIPLE) AND ALL HAVE SAID THAT DUE TO THE SPORES THAT MOLD RELEASES THAT ANY POROUS MATERIAL IN THE TRUCK WOULD HAVE TO BE REMOVED AND REPLACED AND THEN THE TRUCK WOULD HAVE TO BE TREATED WITH A FUNGICIDE. THIS IS MY ONLY VEHICLE AND HAVE A 1 YEAR OLD SON. I WILL NOT PUT HIM IN THIS TRUCK UNTIL I KNOW IT IS SAFE. THIS IS NEGLIGENT ON CHRYSLERS BEHALF AND I KNOW HAVE A $66000 TRUCK THAT IS NOT SAFE TO BE IN. I WOULD LIKE CHRYSLER TO EITHER FIX THE PROBLEM THE RIGHT WAY OR PURCHASE BACK THE VEHICLE. THIS IS NOT SAFE FOR MY FAMILY OR ME TO BE IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948479January 30, 2017
STEERING
TL* THE CONTACT OWNS A 2014 RAM 3500. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT HEARD AN ABNORMAL NOISE. THE STEERING PULLED TO THE LEFT AND RIGHT AND THE CONTACT LOST CONTROL OF THE VEHICLE. THE CONTACT WAS ABLE TO MERGE THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER SIDE HUB ASSEMBLY HAD TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944070January 10, 2017
SUSPENSION
MANUFACTURER RECALL #: R46 NHTSA RECALL #: 15V-541 I TOOK MY RECALL NOTICE AND RAM 3500 2014 TO THE DEALER TO HAVE THE RECALL FIX INSTALLED. DEALER NOTIFIED ME THAT CHRYSLER ENGINEERS WOULD NOT ALLOW THEM TO INSTALL THE RECALL/FIX BECAUSE THE TRUCK HAS THE WRONG FRAME INSTALLED. SINCE THE TRUCK WILL NEED TO BE TAKEN APART AND REBUILT IN THE FIELD I EXPRESSED MY CONCERNS AND OPENED A CASE WITH THE CHRYSLER CUSTOMER ASSISTANCE CENTER. A TRUCK REPLACEMENT WAS SUGGESTED AND I AGREED. I WOULD LIKE YOUR HELP SINCE NOTHING HAS BEEN DONE SINCE THIS DECISION THAT HAPPENED ALMOST 6 WEEKS AGO. CHRYSLER ENGINEERS EXPRESSED CONCERNS SINCE THIS IS A SAFETY ISSUE SO I AM AFRAID TO DRIVE MY TRUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929592December 2, 2016
ENGINE
I HAVE NOTICED ON DIFFERENT OCCASIONS A STRONG SMELL OF DIESEL EXHAUST COMING INTO THE CAB OF MY TRUCK. IT DOES NOT SMELL LIKE THE EXHAUST EXITING THE REAR TAILPIPE (POST DPF/CATALYST). EACH TIME IT HAS HAPPENED, IT HAS BEEN WHEN I WAS STOPPED OR MOVING SLOW IN BOTH FORWARD OR REVERSE (ON A STREET, OR BACKING INTO A PARKING SPOT). THE FIRST COUPLE OF TIMES I THOUGHT IT WAS A SMELL COMING FROM A DIFFERENT VEHICLE, BUT THEN I FOUND THAT IT WAS HAPPENING WHEN THERE WERE NO OTHERS AROUND. I DID A QUICK INTERNET SEARCH, AND IT SEEMS AS THOUGH THIS IS A WIDESPREAD ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919932October 28, 2016
STEERING
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V541000 (STEERING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919692October 27, 2016
SUSPENSION, WHEELS
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED THAT THE TWO FRONT TIRES BECAME WORN APPROXIMATELY EVERY THREE MONTHS, WHICH CAUSED THE FRONT END TO WOBBLE. THE VEHICLE WAS TAKEN TO TWO DEALERS FOR AN ALIGNMENT. THE TECHNICIANS FOUND NO ISSUES WITH THE ALIGNMENT. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917462October 20, 2016
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
THERE IS AN ABSOLUTE DANGEROUS AMOUNT OF "DEAD PEDAL" BUILD INTO THE ECM TUNING ON THE 2011 AND UP CUMMINS TRUCKS WITH THE 6.7 DIESEL. TRYING TO PULL OUT ONTO THE HIGHWAY OR PASS SOMEON IS DOWNRIGHT DANGEROUS. YOU CAN PUT THE PEDAL TO THE FLOOR AND THE TRUCK JUST CUTS OUT AND GOES NOWHERE FOR UP TO 5 SECONDS COMPLETELY LOSING MOMENTUM. SOMETHING NEEDS TO BE DONE ABOUT THIS I AM NOT THE ONLY PERSON WITH THIS COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916394October 17, 2016
UNKNOWN OR OTHER
VEHICLE VIBRATES/SHAKES AT AROUND 40 M.P.H. AND AGAIN AROUND 70-80 M.P.H. THIS HAPPENS ON ANY ROAD TYPE. I DON'T KNOW IF A SUSPENSION OR DRIVELINE ISSUE. I NOTICED IT SHORTLY AFTER BUYING IT, AND SEEMS IT GETS WORSE BY THE MILE. I HAVE REPLACED TIRES WITH MICHELINS AND ROAD FORCE BALANCED SEVERAL TIMES. CURRENTLY THE DEALER AND CHRYSLER/RAM DOESN'T KNOW WHAT IS CAUSING IT, THEREFOR DOESN'T KNOW HOW TO FIX IT. THE DEALER HAS HAD THE TRUCK SEVERAL DAYS OVER THE LAST SEVERAL MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915111October 10, 2016
SERVICE BRAKES, ENGINE
VEHICLE IS A 2014 RAM 3500 TURBO DIESEL. THE COMPUTER SYSTEMS HAVE REQUIRED NUMEROUS UPDATES AND HAVE FAILED 3 TIMES WHEN TRAVELLING. THE BRAKES FAILED WHEN NEW AND A COMPUTER UPDATE FIXED THAT AFTER I HAD AN ACCIDENT. THE PCM ENGINE CONTROLLER FAILED AT 20,000 AND SHUT US DOWN WHILE TOWING A LARGE 5TH WHEEL. IN JULY 2016 THE PCM FAILED AND THE DEF WOULD NOT FEED; AGAIN BROKEN DOWN WITH A LARGE 5TH WHEEL ATTACHED TO THE TRUCK. ON OCTOBER 8, 2016 AT 41,700 MILES THE DEF SYSTEM HAS FAILED AGAIN LEAVING US STRANDED AGAIN WHILE ON THE ROAD. IT IS EXTREMELY DANGEROUS TO BE STUCK BESIDE THE HIGHWAY WITH A BROKEN DOWN TRUCK DUE TO REPEATED COMPUTER FAILURES. THIS PROBLEM IS ALSO LIMITING OUR TRAVEL PLANS BECAUSE OF THE FEAR AND DANGER ASSOCIATED WITH AN UNRELIABLE TRUCK. I THINK THAT THIS TRUCK SHOULD BE RETURNED TO THE DEALER AND WE SHOULD BE GIVEN A NEW TRUCK.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10903838September 6, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16E039000 (ELECTRICAL SYSTEM, EXTERIOR LIGHTING) OVER SIX MONTHS AGO. THE DEALER WAS UNABLE TO SUPPLY THE PART WITHIN A REASONABLE TIME FRAME. THE MANUFACTURER WAS UNABLE TO PROVIDE A REASONABLE TIME FRAME TO SUPPLY THE PARTS TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 11/01/16*LJ THE CONSUMER STATED THE DEALER INSPECTED THE VEHICLE AND INFORMED THE CONSUMER, THE VEHICLE DID NOT HAVE THE RECALLED COMPONENT. UPDATED 12/13/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899737August 31, 2016
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE ELECTRONIC STABILITY CONTROL (ESC) WARNING LIGHT ILLUMINATED ON THE DASHBOARD AND THE VEHICLE BECAME DIFFICULT TO CONTROL. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER BUT HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS ABOUT 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896022August 15, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE SPRING MOUNT FRACTURED AND SEPARATED FROM THE SUBFRAME. THE CONTACT STATED THAT THE SPRING MOUNT WAS NOT PROPERLY WELDED TO THE SUBFRAME. THE CONTACT STATED THAT THE MOUNT WAS WELDED IN THREE SEPARATE LOCATIONS ON THE SUBFRAME; HOWEVER, TWO OF THE WELDS FRACTURED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894235August 8, 2016
STEERING, SUSPENSION
R46/NHTSA 15V-541. THIS RECALL CONCERNS THE FRONT SUSPENSION TRACK BAR FRAME BRACKET WELDS. I HAVE RECEIVED THREE WRITTEN SAFETY RECALLS FROM FCA US LLC; AND HAVE TAKEN MY TRUCK INTO MY DEALER; PRESTIGE CHRYSLER IN LAS VEGAS, NEVADA AT LEAST SIX TIMES; EACH TIME THEY TELL ME THEY HAVE THE BRACKETS TO WELD ON THE TRUCK; AND THEN WHEN I PICK THE TRUCK UP THEY TELL ME THAT THEY COULDN'T DO IT BECAUSE THE ONLY BRACKETS THEY HAVE ARE FOR THE FOUR WHEEL DRIVE TRUCK. THIS CONCERNS ME BECAUSE THIS IS A ONE TON DIESEL DUALLY TRUCK THAT I USE TO TOW MY FIFTH WHEEL TRAILER. THE POSSIBILITY OF HAVING AN ACCIDENT WHILE ON THE HIGHWAY WHILE TOWING A HEAVY TRAILER IS NOT SOMETHING THAT I WANT TO BE CONSTANTLY WORRIED ABOUT. THE DEALER KEEPS TELLING ME THAT CHRYSLER HASN'T SENT THE BRACKETS; BUT THIS IS THE THIRD RECALL I HAVE RECEIVED IN THE MAIL SINCE JANUARY FROM FCA US LLC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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