Ram 3500 Complaints (2016)

134 consumer complaints on file.

#11151832November 15, 2018
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2016 RAM 3500. WHILE DRIVING 70 MPH, BOTH HEADLIGHTS FAILED TO OPERATE. THE CONTACT HAD TO ACTIVATE THE HIGH BEAM HEADLIGHTS. THE CONTACT ALSO STATED THAT THE SPLIT TAILGATE DOORS WERE FRACTURED. THE VEHICLE WAS TAKEN TO FOLSOM LAKE CHRYSLER DODGE JEEP RAM (12545 FOLSOM BLVD, FOLSOM, CA 95630, 916-520-1135) WHERE IT WAS DIAGNOSED THAT THE LIGHT HARNESS FAILED AND THE DOOR LATCHES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. THE FAILURE MILEAGE WAS APPROXIMATELY 158,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143716October 29, 2018
WHEELS
2016 DODGE RAM 3500 LARAMIE LONGHORN DUALLY - ORIGINAL TIRES THAT CAME ON VEHICLE NEXEN HTX LT235/80R17E BSW ALL SEASON TIRES. SAFETY CONCERN WITH THESE TIRES BECAUSE THE WALL ON THE INSIDE IS GIVING WAY CAUSING THE TIRE TO WOBBLE, WHICH MAKES YOUR WHOLE TRUCK SHAKE VIOLENTLY WHEN YOU GET TO ABOVE 50 MPH. CAB OF TRUCK ALONG WITH STEERING WHEEL MAKING IT UNSAFE DUE TO POSSIBLE BLOW OUT. TIRES BEEN ROTATED ON THE MAINTENANCE SCHEDULE. DID NOT HAVE ISSUE WITH THIS UNTIL THE LAST TIRE ROTATION WHICH THESE TIRES CAME FROM THE BACK OF THE TRUCK WHERE WE TOW A LIVING QUARTERS 3 HORSE TRAILER WHICH WEIGHS EMPTY 12500 POUNDS. INVESTIGATION NEEDS TO BE DONE ON IF THESE TIRES ARE ADEQUATE FOR TRUCKS THAT DO HEAVY TOWING AS IT APPEARS NOT SINCE THIS IS THE SECOND TIRE THAT HAS TO BE REPLACED DUE TO SAFETY CONCERNS. THIS COULD NOT BE DETERMINED UNLESS THE VEHICLE WAS IN MOTION. THE VEHICLE IS BACK AT THE DEALERSHIP TO REPLACED THIS TIRE. HAD THEM CHECK ALL TIRES AGAIN TO ENSURE NO OTHER ONES ARE DEFECTIVE. A RECALL NEEDS TO BE DONE ON THESE TIRES AS IF IT WERE NOT FOR MY WIFE TAKING HER VEHICLE TO THE DEALERSHIP FOR THEM TO CHECK, IT WOULD HAVE FONE UNNOTICED UNTIL A BLOW OUT OR POSSIBLE WRECK DUE TO THE BLOW OUT HAPPEN WHILE SHE WAS TOWING HER TRAILER WITH LIVE STOCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122727August 27, 2018
VEHICLE SPEED CONTROL
VEHICLE FAILS TO MOVE WHEN YOU DEPRESS THE ACCELERATOR PEDAL. FROM A DEAD STOP TO PULL OUT INTO TRAFFIC IT DOESN'T MOVE AT ALL FOR APPROXIMATELY 5 TO 10 SECONDS. IT IS WORSE WHEN TOWING A LOAD. IT IS ALSO SLOW TO RESPOND WHEN DRIVING AT SPEED. IT IS EXTREMELY DANGEROUS!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101308June 12, 2018
WHEELS
NEXEN TIRES LT235/80-17 AT RA8 ORIGINAL EQUIPMENT WITH TRUCK AT PURCHASE. THIS TRUCK WAS PURCHASED IN MARCH 2016 NEW FROM RAM DEALER, THIS TRUCK IS A 2016 RAM 3500 DUALLY. WE HAVE HAD TWO TIRES SEPERATE, OTHER WISE BELTS INSIDE TIRES BROKE, WE WERE ABLE TO NOTICE AN REPLACE BEFORE ANY BLOW OUTS ACCRUED. WE PROPERLY CARE FOR OUR TIRES DUE TO THAT OUR CHILDREN RIDE IN THIS TRUCK AN ALSO WE HAUL OUR LIVESTOCK BEHIND THIS TRUCK. WITH ONE OF US WORKING IN THE TIRE FIELD WE ARE ABLE TO NOTICE THE DEFECTS BEFORE SOMETHING BAD HAPPENS MOST TIME LIKE BLOW OUTS AN WE KNOW HOW OUR TRUCK RIDES SO ONCE IT STARTS TO FEEL FUNNY WE INSPECT! BOTH TIRES SEPARATED IN BOUT A 1000 MILES OF EACH OTHER. THE TRUCK ONLY HAD 12400 MILES ON FIRST TIRE SEPARATION AN 11/32 OF TREAD LEFT WITH THE TREAD STARTING AT 15/32 AN TREAD MILEAGE OF 40-50K. THIS SHOULD NOT HAVE HAPPENED. WE ARE IN THE PROCESS OF HAVING BOTH TIRES REPLACED THROUGH EITHER A LOCAL DEALER OF NEXEN, OR NEXEN THEMSELVES AS I HAVE TRIED TO CONTACT NEXEN THREE TIMES AN CAN'T NOT GET THROUGH TO THEM OR RECIEVE A RETURN CALL. THE SECOND TIRE HAD 10/32 LEFT ON IT, BOTH HAVE SEPARATED BELTS IN THEM WE STILL HAVE 5 MORE OF THESE TIRES LEFT DUE TO THIS BEING A DUALLY EVEN THE SPARE IS THE SAME TIRE. ALL WITH SAME D.O.T NUMBERS OF 8EX61015 SO ALL COMING FROM SAME BATCH MADE 10TH WEEK OF 2015 HOPING WE DON'T HAVE ANYMORE SEPARATIONS BUT AFTER 2 SEPERATIONS WE WILL FOR SURE BE ON OUR LOOK OUT EVEN MORE SO. WE WERE DRIVING DURING BOTH SEPARATIONS OF THE TIRES. OUR CHILDREN IN THE TRUCK DURING BOTH TIMES ALSO. VERY UNHAPPY WITH THESE TIRES! WE WILL CONTINUE TO WORK AN TRY TO FIND A REPLACEMENT SOLUTION WITH NEXEN, WITH THIS BEING OE TIRES THEY SHOULD BE REPLACED FOR FREE AN NOT PRORATED BUT WE WILL SEE! PLEASE DO NOT PURCHASE THESE TIRES FOR YOUR TRUCK OR A TRUCK WITH THEM UNTIL NEXEN FIXES THE ISSUES WITH THEIR TIRES!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101226June 11, 2018
POWER TRAIN
WE HAVE SEVERAL RAM 3500 VEHICLES. ALL THE REAREND FAIL WAY BEYOND THE TIME THAT THEY SHOULD BE IN SERVICE. THESE UNITS FAIL WITH LESS THAN 200,000 MILES AND SHOULD GO WELL BEYOND THAT MILEAGE. I FEEL THESE UNITS HAVE A ON GOING ISSUES THAT THE MFG KNOWS ABOUT BUT FAILS TO DO A RECALL TO FIX THE ISSUES. THESE SAME ISSUES HAVE OCCURRED IN OUR 2012, 2014 AND 2016 MODELS. THIS IS ALL A SAFETY ISSUE SHOULD THESE REAR ENDS COME APART WHILE TOWING A LOAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100380June 7, 2018
UNKNOWN OR OTHER
VEHICLE WAS PURCHASED NEW WITH THE MANUAL SINGLE ZONE HEATING VENTILATION AND AIR CONDITIONING SYSTEM (HVAC). THE VEHICLE CONSTANTLY DEFAULTS TO RECIRCULATE AIR MODE REGARDLESS OF THE RECIRCULATE MODE BEING TURNED OFF. YOU CAN TELL THE SYSTEM IS IN RECIRC MODE WITH THE RECIRC LIGHT OFF BY THE INCREASED FAN NOISE. THE SYSTEM ALSO DEFAULTS TO RECIRC MODE WHEN THE SYSTEM IS OFF. I HAVE DUPLICATED THE DEFECT TO DEALERSHIP PERSONNEL ON THREE DIFFERENT OCCASIONS WHO ATTEMPTED TO REPAIR THE SYSTEM TO NO AVAIL. THEY THEN DUPLICATED THE EVENT IN A 2018 MODEL RAM PICKUP WITH THE SAME MANUAL HVAC SYSTEM. AFTER THIS I WAS ADVISED IT WAS A DESIGN DEFECT AND THERE WAS NOTHING FURTHER THEY COULD DO. I BELIEVE THIS IS A SAFETY DEFECT WHICH COULD UNDER CERTAIN CIRCUMSTANCES ALLOW A DANGEROUS BUILDUP OF CARBON MONOXIDE INSIDE THE VEHICLE. THE OPERATOR HAS NO WAY OF KNOWING THAT THEY ARE NOT GETTING FRESH OUTSIDE AIR INTO THE VEHICLE BECAUSE THE RECIRC LIGHT IS OFF WHEN THIS OCCURS. THIS HAPPENS WHEN THE VEHICLE IS BOTH STATIONARY OR MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096355May 16, 2018
FUEL/PROPULSION SYSTEM
INSTALLED A NORTHERN TOOL GRAVITY FED AUXILIARY DIESEL FUEL TANK FOR DIESEL TRUCK. WORKED GREAT FOR ALMOST A YEAR. ALL OF A SUDDEN WHEN COMING TO A STOP, NOTICED DIESEL FUEL POURING OUT OF FILLER TUBE. THE 2016 RAM 3500 DIESEL DOES NOT COME WITH A FUEL CAP AND RELIES ON VALVE IN FILLER TUBE TO PREVENT FUEL COMING UP, USUALLY IN A WARM DAY SITUATION. WITH WEAKENED VALVE, AND USING GRAVITY FED AUXILIARY FUEL TANK, RAM TRUCK CAN CREATE SAFETY AND ENVIRONMENTAL HAZARD. THE ONLY WAY TO ELIMINATE HAZARD WITH FUEL IN AUXILIARY TANK IS TO MANUALLY TURN OFF VALVE ON AUXILIARY TANK. IT IS VERY COMMON TO HAVE AUXILIARY FUEL TANK ON 1 TON HEAVY TRUCK. I WOULD LIKE TO SEE RAM GO BACK TO FUEL CAP OR REDESIGN CURRENT VALVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091535May 3, 2018
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2016 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V562000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTO NATION DODGE IN CENTENNIAL, COLORADO WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088808April 18, 2018
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2016 RAM 3500. THE DEALER (DON FRANKLIN SOMERSET CHRYSLER DODGE JEEP RAM NISSAN, 1147 S HIGHWAY 27, SOMERSET, KY 42501, (606) 678-8178) SCHEDULED THE RECALL REPAIR APPOINTMENT FOR NHTSA CAMPAIGN NUMBERS: 17V562000 (ENGINE AND ENGINE COOLING) AND 17V821000 (POWER TRAIN). WHEN THE CONTACT ARRIVED FOR THE APPOINTMENT, THE DEALER INDICATED THAT THE PARTS WERE UNAVAILABLE FOR THE RECALL REPAIRS. THE CONTACT WAS UNCERTAIN AS TO WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074776March 16, 2018
TIRES
2016 DODGE RAM 3500. CONSUMER WRITES REQUESTING A REPLACEMENT VEHICLE AFTER REPEATED ATTEMPTS OF REPAIR OF THE RIGHT FRONT TIRE. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075765March 2, 2018
ENGINE, POWER TRAIN
MY TRUCK, WITH THE AISIN TRANSMISSION AND SINGLE REAR WHEEL, HAS A HORRIBLE THROTTLE DELAY. PULLING OUT INTO AN INTERSECTION OR IN FRONT OF ONCOMING TRAFFIC IS TERRIFYING, BECAUSE IF THE DELAY KICKS IN, I CAN PUT THE PEDAL DOWN AND THE TRUCK WILL LITERALLY NOT REACT FOR 3-5 SECONDS. THIS IS ALSO TRUE WHEN TRYING TO ACCELERATE TO PASS ON THE HIGHWAY, AVOID ANOTHER VEHICLE, ETC. IT'S LIKE THE THROTTLE PEDAL DOESN'T KNOW YOU'RE PUSHING IT FOR QUITE A FEW SECONDS, AND THEN AND ONLY THEN IT WILL REACT. THIS IS EXTREMELY DANGEROUS, AND I'VE HAD QUITE A FEW SITUATIONS WHERE I'VE BEEN PULLING OUT ACROSS TRAFFIC FROM A STOP SIGN, THINKING I HAD PLENTY OF TIME IN FRONT OF ONCOMING TRAFFIC, ONLY FOR MY TRUCK TO BE DEAD IN THE WATER. NO THROTTLE RESPONSE, NOTHING. I'VE ALMOST BEEN HIT MANY TIMES BECAUSE OF THIS. RAM WILL NOT HELP, AND STATES THAT MY PROBLEM IS NOT THERE. I ASSURE YOU IT IS, AND BASED ON THE NUMBER OF FORUM POSTS I SEE OF PEOPLE WITH THE SAME ISSUE, IT'S DEFINITELY OUT THERE. I WISH I COULD GET OUT OF THIS TRUCK BUT CAN'T AFFORD TO TAKE SUCH A HUGE LOSS ON IT. IT'S EXTREMELY UNSAFE AND STRESSFUL TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073217February 16, 2018
SERVICE BRAKES, ENGINE, POWER TRAIN
TOOK VEHICLE IN TO JOHN HIESTER IN LILLINGTON NC. THEY INFORM \S OF TWO LIFE TH THREATENING RECALLS THAT HAS NO FIX. WE ARE FEARFUL OF DRIVING DUE TO RECALLS. HOWVER WE LOVE OUR DODGE. PLEASE HELP. WE HAVE BYT TRU K IN SHOP TWICE FOR ENGINE AND TRANSMISSION NOT GOING IN GEAR AND TURBO PROBLEMS. NOW RECALLS CONSTANT OF WATER PUMP AND TRANSMISSION WHICH WE HAD TO PAY FOR BEFORE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072451February 13, 2018
SERVICE BRAKES, ENGINE, UNKNOWN OR OTHER
MANUFACTURER RECALL NUMBERT51 NHTSA RECALL NUMBER17V-562 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARYTHE WATER PUMP MAY EXPERIENCE A FAILURE WHICH MAY RESULT IN AN ENGINE COMPARTMENT FIRE. SAFETY RISKA WATER PUMP FAILURE RESULTING IN AN ENGINE COMPARTMENT FIRE CAN CAUSE THE VEHICLE TO CRASH WITHOUT PRIOR WARNING INCREASING THE RISK OF INJURY TO MOTOR VEHICLE OCCUPANTS OR PERSONS OUTSIDE THE VEHICLE. REMEDYTHE WATER PUMP MUST BE INSPECTED AND REPLACED IF REQUIRED. DEC 20,2017 MANUFACTURER RECALL NUMBERT79 NHTSA RECALL NUMBER17V-821 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARYTHE BRAKE TRANSMISSION SHIFT INTERLOCK (BTSI) LOCKING PIN MAY BECOME STUCK IN THE OPEN POSITION. A BTSI LOCKING PIN STUCK IN THE OPEN POSITION MAY ALLOW THE TRANSMISSION TO BE SHIFTED OUT OF PARK AND TO OR FROM ANY GEAR POSITION WITHOUT DEPRESSION OF THE BRAKE PEDAL AND/OR WITHOUT THE KEY IN THE IGNITION, IF A KEY IS APPLICABLE. SAFETY RISKTHE TRANSMISSION MAY BE SHIFTED OF THE PARK POSITION WITHOUT A KEY IN THE IGNITION OR A BRAKE PEDAL APPLICATION. THIS INCREASES THE POTENTIAL FOR AN UNINTENDED VEHICLE ROLLAWAY THAT MAY RESULT IN A VEHICLE CRASH OR INJURY WITHOUT PRIOR WARNING. DEALERSHIP STILL DO NOT HAVE THE PARTS TO MAKE THIS REPAIR. BEING A FAILURE OF A WATER PUMP IN AN ENGINE COMPARTMENT CAN CAUSE FIRE AND CRASH, SEEMS THEY WOULD BE MOVING AT A FASTER PACE ON THIS REPAIR. WIFE PULLS A 80,000 HORSE TRAILER WITH THREE HORSES VALUED AT 350,000 DOLLARS. EITHER CHRYSLER GETS THESE PARTS TO THE DEALERSHIP FOR REPAIR OR THEY NEED TO BUY BACK THIS VEHICLE AND GET US INTO A TRUCK THAT HAS NO RECALLS THAT CAN CAUSE DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064516January 23, 2018
STEERING, STEERING:LINKAGES
DRAG LINK FAILED WITHOUT WARNING. APPARENTLY THREADS STRIPPED OUT IN THE COUPLER NUT RESULTING IN TOTAL STEERING LOSS. *DSY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053291January 2, 2018
ENGINE
2016 DODGE RAM 3500. CONSUMER WRITES IN REGARDS TO WATER PUMP FAILURE. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053962December 11, 2017
ELECTRICAL SYSTEM
REAR DRIVERS WINDOW FALLS DOWN WITHOUT THE SWITCH BEING ACTIVATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047784November 21, 2017
ENGINE
NHTSA RECALL NUMBER: 17V-562. THE DESCRIPTION PROVIDED IN THE NOTICE READS: "A WATER PUMP FAILURE RESULTING IN AN ENGINE COMPARTMENT FIRE CAN CAUSE THE VEHICLE TO CRASH WITHOUT PRIOR WARNING INCREASING THE RISK OF INJURY TO MOTOR VEHICLE OCCUPANTS OR PERSONS OUTSIDE THE VEHICLE." I CONTACTED THE DEALER WHERE I PURCHASED THE VEHICLE, TATE BRANCH DODGE IN CARLSBAD, NM ON 11/21/2017. THEY STATED THAT NOTHING CAN BE DONE, EVEN AFTER I ASKED IF I JUST HAVE TO HOPE THAT THE VEHICLE DOESN'T CATCH ON FIRE, TO WHICH THEY SAID, "YES". ALSO, THE VEHICLE HAS AN OCCASIONAL "LULL" WITH THE ACCELERATOR WHICH LEADS TO EXTREME LOSS OF POWER WHEN ACCELERATING. THIS HAS ALMOST CAUSED SEVERAL ACCIDENTS WITH MYSELF AND MY WIFE. I HAVE AN APPOINTMENT ON DEC. 14TH TO HAVE THE PROBLEM LOOKED AT FOR THE SECOND TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040308October 27, 2017
WHEELS
PURCHASED THE VEHICLE NEW IN 2016. NO HEAVY TOWING. AIR PRESSURE AND TIRE ROTATIONS WERE CURRENT, MANAGED BY RANCHO RAM SAN DIEGO, CA AND DISCOUNT TIRE IN RANCHO SAN DIEGO. VEHICLE WAS EQUIPPED FROM THE FACTORY WITH 6 ALL SEASON NEXAN TIRES. DURING A RECENT TRIP TO TX ALL 6 NEXAN 235/80/17 TIRES SEPARATED IN DIFFERENT LOCATIONS ACROSS THE TREAD. LIMPED THROUGH THE NIGHT AT 55 MPH FROM FT STOCKTON TX TO CORPUS CHRISTI, TX. HAD TO REPLACE ALL 6 NEXAN TIRES AT DISCOUNT TIRES STORE LOCATED AT 6654 S. STAPLES ST. SERVICE ADVISOR STATED 'THIS IS THE WORST CASE HE HAD SEEN WITH THIS BRAND. REPLACED WITH BFG COMMERCIAL T/A AS 2. I AM NOT HAPPY WITH THE TIRE CHOICE THE FACTORY CHOOSE, AS MY 2004 RAM 2500 CAME OEM WITH MICHELIN'S THAT LASTED 6 YEARS BEFORE CRACKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040368October 27, 2017
WHEELS
CANT KEEP REAR HUBCAPS ON VEHICLE I HAVE LOST 2 HUBCAPS THIS YEAR. WHILE DRIVING DOWN THE HIGHWAY AND IF I HIT A LITTLE BUMP THE REAR HUBCAPS COME FLYING OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031939October 5, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2016 RAM 3500. WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ABNORMAL NOISE EMITTING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE COURTESY CHRYSLER DODGE JEEP RAM DEALER (1890 DOGWOOD DR SE, CONYERS, GA 30013, (844) 776-0751) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE REAR SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED FOUR TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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