Ram 3500 Complaints (2013)

115 consumer complaints on file.

#10744853July 30, 2015
ENGINE, FUEL/PROPULSION SYSTEM
TRUCK LOSES POWER WHEN ACCELERATING FROM A DEAD STOP. AS THE ACCELERATOR IS DEPRESSED OR FEATHERED, THE ENGINE LOSES ALL POWER FOR 2-3 SECONDS LEAVING THE DRIVER HELPLESS. IF I ALLOW THE ACCELERATOR TO RETURN TO IDLE POSITION AND THEN DEPRESS THE ACCELERATOR AGAIN, THE ENGINE REGAINS POWER AND THE VEHICLE ACCELERATES. THIS IS A VERY UNSAFE SITUATION AS I WAS TOWING A 12K POUND TRAILER AND WAS ATTEMPTING TO PULL ONTO THE HIGHWAY. WHEN THE VEHICLE LOST POWER, I WAS IN JEOPARDY OF BEING HIT BY ONCOMING TRAFFIC. THIS ISSUE HAS OCCURRED SEVERAL TIMES. I TOOK THE VEHICLE TO THE DEALER BUT THEY WERE NOT ABLE TO DUPLICATE THE FAULT. I EXPLAINED THAT THIS ISSUE HAPPENED WHILE THE VEHICLE WAS UNDER A LOAD. THE DEALER NEVER PLACED THE VEHICLE UNDER A LOAD DURING THEIR TESTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724536June 10, 2015
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE RAM 3500. WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED AFTER NUMEROUS ATTEMPTS. THE CONTACT STATED THAT THE VEHICLE RESTARTED WITHOUT BEING PROMPTED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722852June 2, 2015
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714924May 6, 2015
WHEELS
TL* THE CONTACT OWNS A 2013 DODGE RAM 3500. THE CONTACT RECEIVED A NOTIFICATION OF A MANUFACTURER RECALL REGARDING THE WHEELS; HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/1/15*CN UPDATED 10/13/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713454April 28, 2015
STEERING, SUSPENSION
TL* THE CONTACT OWNS A 2013 DODGE RAM 3500. THE CONTACT STATED THAT THE STEERING WHEEL STARTED TO SHAKE AND BECAME LOOSE. THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER NUMEROUS TIMES AND THEY WERE NOT ABLE TO REPLICATE OR DIAGNOSE THE FAILURE. WHILE TRAVELING, THE STEERING LINKAGE FRACTURED AND THE VEHICLE WAS SLOWLY DRIVEN AND PARKED AT THE CONTACT'S RESIDENCE. THE DEALER SENT A TECHNICIAN TO FURTHER DIAGNOSE THE VEHICLE IN WHICH THE TECHNICIAN VERIFIED THE FAILURE, BUT NO REMEDY WAS PROVIDED. THE DEALER ALSO REPAIRED THE REAR DIFFERENTIAL THREE TIMES AND THE FAILURE RECURRED. THE CONTACT NOTICED THAT THERE WAS ABNORMAL SWAYING IN THE REAR AND THE STEERING WHEEL FAILED TO SAFELY OPERATE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS LESS THAN 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679166March 9, 2015
VEHICLE SPEED CONTROL
2013 DODGE RAM 3500. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO VEHICLE THROTTLE ISSUES. *SMD WHILE DRIVING, THE THROTTLE BECAME STUCK AND CAUSED THE VEHICLE TO INCREASE IN SPEED. AN INSPECTION WAS PERFORMED BY THE DEALER, WHERE THE ONBOARD COMPUTER SHOWED THE THROTTLE USAGE WAS 80& AND THE BRAKE WAS 79% AT THE TIME OF THE INCIDENT. THE DEALER INFORMED THE CONSUMER THERE WAS NOTHING THEY COULD DO, SINCE THE ISSUE WAS NOT ON THE BULLETIN BOARD AS AN ISSUE TO BE ADDRESSED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689940February 23, 2015
ENGINE
TL*THE CONTACT OWNS A 2013 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679371January 28, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2013 DODGE RAM 3500. THE CONTACT STATED THAT WHILE DRIVING, THE ABS WARNING LIGHT, TRACTION CONTROL WARNING LIGHT AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED SPORADICALLY. THE CONTACT MENTIONED THAT THE "ABS BRAKES NEEDS SERVICING" WARNING MESSAGE ALSO ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE REAR SENSOR BUMPER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE WAS A RECURRING ISSUE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,432. UPDATED 03/24/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672188January 13, 2015
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2013 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669265December 31, 2014
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I WAS ON PA TURNPIKE ATTEMPING TO MERGE FROM A SERVICE PLAZA, WHEN AN OPENING IN TRAFFIC WAS AVAILABLE I APPLIED POWER TO MERGE INTO LINE . AS I DID THIS MY TRUCK DID NOT RESPOND !! I WAS PULLING A 36' FIFTH WHEEL TRAILER AT THE TIME AND MY MERGE INTO TRAFFIC BECAME VERY PERILIOUS! AFTER WHAT SEEMED LIKE A VERY LONG DELAY ( AND SOME BRAKING BY OTHER MOTORISTS ) MY VEHICLE FINALLY STARTED TO ACCELERATE. ONCE THE MOTOR RESPONDED I HAD PLENTY OF POWER TO ACHIVE SPEED WITH TRAFFIC . I HAVE TOLD DEALER ABOUT DEAD PEDAL AND WAS TOLD " NEVER HEARD OF IT " THIS HAS HAPPENED TO ME MORE THAT ONCE! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667869December 23, 2014
STEERING, SUSPENSION
STARTING IN JULY 2014 MY 2013 RAM 3500 HAS HAD DEATH WOBBLE AT LEAST 6-7 TIMES. GOING DOWN INTERSTATE AROUND 65-75 MPH IF THE RIGHT TIRE HITS A POT HOLE THE FRONT END STARTS TO SHAKE UNCONTROLLABLY. IN ORDER TO GET THE TRUCK TO STOP I HAVE TO COME DOWN ON THE BRAKES VERY HARD ALMOST TO A COMPLETE STOP. THIS IS VERY DANGEROUS NOT KNOW WHEN IT CAN HAPPEN AND A SEMI TRUCK IS RIGHT BEHIND YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663050December 9, 2014
ENGINE, STRUCTURE:BODY, FUEL SYSTEM, DIESEL
TRUCK WAS SMOKING UNDER HOOD SO PULLED OVER TO SIDE OF ROAD AND TRUCK WAS ON FIRE UNDER THE HOOD. TRUCK WAS COMPLETELY BURNED. FOUND A RECALL ON YOUR WEBSITE #P65. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10660845November 25, 2014
SUSPENSION, STEERING, ELECTRICAL SYSTEM
HAD BEEN NOTICING A SHIMMY IN THE FRONT SUSPENSION AREA. THE STEERING WHEEL WOULD HAVE A VERY SLIGHT VIBRATION AFTER HITTING BUMPS IN THE ROAD WHEN DRIVING 35MPH OR GREATER. THIS ISSUE HAS CONTINUED FOR MONTHS WITH SEVERAL VISIT TO DEALERSHIP WHO HAS BEEN UNABLE TO PROPERLY IDENTIFY THE PROBLEM. THE PROBLEM HAS NOW BECOME A "DEATH WOBBLE" THAT WILL SHAKE STEERING WHEEL VIOLENTLY AND ALMOST SHAKE THE ENTIRE TRUCK OFF THE ROAD, THERE HAVE BEEN SEVERAL MORE ATTEMPT TO ADDRESS THE ISSUE WITH NO RESOLVE. TRUCK IS UNABLE TO KEEP ALIGNMENT, CAMBER AND CASTER IS CONTINUALLY OFF/OUT OF LINE, AND HAS WORN TIRES UNEVENLY. HAVE ALSO BEEN EXPERIENCING INTERMITTENT ELECTRICAL ISSUES WITH DASH LIGHTS FLICKERING, RADIO LIGHTS TURNING OFF, ELECTRIC WINDOWS NOT ROLLING UP OR DOWN PROPERLY AND REVERSE LIGHTS NOT TURNING ON WHEN ENGAGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655412November 17, 2014
STEERING
STEERING BOX OUTPUT SHAFT SEAL FAILURE CAUSING RAPID LOSS OF FLUID AND LOSS OF BRAKING CAPACITY AND STEERING CAPACITY. VEHICLE WAS STILL ABLE TO STOP BUT THE FOOT PRESSURE AND ARM STRENGTH REQUIRED TO MAINTAIN CONTROL OF THE VEHICLE IS MASSIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640671October 1, 2014
POWER TRAIN, STEERING
I EXPERIENCED A SEVERE CASE OF THE DODGE "DEATH WOBBLE." THIS IS THE FIFTH TIME IN TWO MONTHS AND THIS WAS THE WORST YET. I WAS DRIVING ON A STATE HIGHWAY GOING ABOUT 60. THE LEFT FROM TIRE HIT A SMALL BUMP - MAYBE AN INCH DEEP. THE TRUCK BEGAN SHAKING VIOLENTLY AND WAS NOT CONTROLLABLE. I SLAMMED ON THE BRAKES TO STOP THE SHAKING BUT IT KEEP SHAKING VIOLENTLY AS LONG AS IT WAS MOVING. I FINALLY SLID OFF THE ROAD SIDEWAYS AND ENDED UP ON THE SHOULDER. FORTUNATELY IT WAS A GENTLE SHOULDER. IF IT HAD BEEN STEEP I COULD EASILY HAVE BEEN KILLED. I TOOK THE TRUCK TO A DEALER AFTER THE LAST TIME IT DID THIS AND HE SAID NOTHING CAN BE DONE. THAT IS NOT AN ACCEPTABLE ANSWER AS THIS IS A DEATH TRAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638287September 23, 2014
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
RANDOMLY, WHILE ATTEMPTING TO AVOID HAZARDS AND/OR COLLISIONS AND WHILE MERGING ONTO MOTORWAY, GAS PEDAL BECOMES UNRESPONSIVE FOR UP TO 5 SECONDS. THIS USUALLY HAPPENS FROM A DEAD STOP; HOWEVER, HAS OCCURRED WHILE TRAVELING AT HIGHWAY SPEEDS ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638034September 22, 2014
VEHICLE SPEED CONTROL
THERE IS AN EXTREME HESITATION BETWEEN THE TIME THE THROTTLE PEDAL IS APPLIED TO WHEN THE VEHICLE BEGINS MOVING. THIS ISSUES SEEMS TO BE MOST NOTICEABLE WHEN THE THROTTLE PETAL IS PRESSED SLOWLY AND ALSO WHEN THE THROTTLE PEDAL IS PRESSED HARD, RELEASED, AND PRESSED AGAIN. I HAVE HAD MANY CLOSE CALLS WHEN MERGING INTO TRAFFIC OR WHEN TURNING AT INTERSECTIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637874September 21, 2014
ELECTRICAL SYSTEM, POWER TRAIN
"DEAD PEDAL" STARTED OUT FROM A STOP LIGHT AND WAS STARTING TO MAKE A LEFT TURN WITH A 8000 POUND TRAILER GOT TO ABOUT 5 MPH SOMEONE PULLED OUT AND WANTED TO COME STRAIGHT THREW THE LIGHT FROM THE OPPOSITE DIRECTION I WAS GOING ! I LET OFF THE THROTTLE THEN DECIDED I HAD ENOUGH ROOM TO MAKE IT AND WHEN I GOT BACK ON THE THROTTLE IT WAS LIKE I DIDN'T PUSH THE THROTTLE. THE TRUCK JUST SAT THERE FOR 1 OR 2 SECONDS TILL IT STARTED TO MOVE ! THIS HAS HAPPENED QUITE A FEW TIMES SINCE ! DOES NOT MATTER IF THE TRUCK IS LOADED OR EMPTY ALL YOU HAVE TO DO IS START ON THE THROTTLE LET OFF OF IT AND GET BACK ON THE THROTTLE AND IT DIES FOR A FEW SECONDS !! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629631August 30, 2014
STEERING, SUSPENSION
TRUCK BEGAN TO VIOLENTLY SHAKE, REDUCING ABILITY TO STEER. SHAKING DID NOT SUBSIDE UNTIL VEHICLE SPEED REDUCED TO 25MPH. DEALERSHIP STATED COULD NOT FIND ANYTHING WRONG AS THERE WERE NO TROUBLE CODES SHOWING. THIS HAS RECURRED THREE ADDITIONAL TIMES, EACH TIME THE SHAKING INCREASINGLY VIOLENT, AND EVEN LESS CONTROL OF STEERING AND BREAKING. DEALERSHIP STATES UNLESS ANOMALY OF CAN BE RE-INACTED, NO REPAIRS WILL BE MADE. DEALERSHIP SERVICE MANAGER ACCUSES US OF FAKING ISSUE OF SHAKING OR "DEATH WOBBLE". CHRYSLER REPRESENTATIVE STATES UNLESS A RE-CREATION OF THIS ANOMALY NO REPAIRS WILL BE MADE. WE HAVE EXPRESSED TO CHRYSLER REPRESENTATIVE FEAR OF HAVING ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628989August 27, 2014
FUEL/PROPULSION SYSTEM
ENGINE LIGHT CAME ON, MESSAGE SAID ERROR WITH DEF SYSTEM , CALL DEALER. THEN MESSAGE CAME UP AND SAID IN 200 MILES TRUCK WILL SHUT DOWN TO ONLY 5 MPH. TOOK IT TO DEALERSHIP AND WAS TOLD THIS IS AN ISSUE ON THESE TRUCKS. THEY COULD NOT GET A NEW PART FOR 2 WEEKS. I WAS 3RD ON LIST AND 5 MORE BEHIND ME. THEY'RE HAVING TO ORDER SO MANY THAT THEY'RE BACK LOGGED. THIS PROBLEM NEEDS FIXED FAST! SURELY, THEY WILL DO A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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