Ram 3500 Complaints (2018)

810 consumer complaints on file.

#11501751January 14, 2023
SERVICE BRAKES
The hydraulic control unit has indicated through the dash a warning light telling the truck needs service. The service needed indicator is intermittent and is a common issue with this year truck. Ram has a technical bulletin regarding this issue indicating how to exact repairs. This issue seems to have impacted enough truck owners to cause a national backorder shortage of the hydraulic control unit and module. Repairs through a dealership range from $1000 - $1700, however, cannot be initiated due to the national shortage of the parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501588January 13, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated that the service electronic braking system message was displayed. While the error message was displayed, the cruise control disengaged. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Action Number: PE22012 (Service Brakes, Hydraulic). The manufacturer was not contacted. The approximate failure mileage was 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501320January 11, 2023
SERVICE BRAKES
Service ABS and Service Electronic Braking System warnings on dash. Dealer diagnostics indicate it is necessary to replace the ABS Module and Hydraulic Control Unit, both of which are necessary for the safe operation of the vehicle. Dealer quoted $1700 for repairs and one part is on back-order indefinitely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501037January 10, 2023
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
The contact owns a 2018 Ram 3500. The contact stated while driving at approximately 70 MPH, the ABS and traction control warning lights intermittently illuminated. The contact stated that the Service ABS system and service electric brake system messages were displayed. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500692January 8, 2023
SERVICE BRAKES
Intermittent "Service Electronic Braking System" and ABS lights during usage. Vehicle had the issue at 17500 miles. Dealer replaced ABS Hydraulic Pump. Now at 28000 miles, may need to replace Hydraulic Control Unit. Reviewing online forums, this is common occurrence among Ram Trucks. So common, that parts aren't available. Cost to repair is $2800. FCA knows there is an issue and allows 1000s of vehicle to operate without ABS or Traction control. FCA says it's safe to operate, however this vehicle was designed to tow 32000lbs, how is that safe without ABS or Traction Control? FCA should issue a recall for this known, dangerous, issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500676January 8, 2023
SERVICE BRAKES
ABS light and service electronic braking system intermittently came on. By that happening it sounds like it disable those systems making the truck at risk when emergently braking. Took the truck to Ram dealership on 11-10-2022. Dealership stated the hydraulic control unit and the abs module need to be replaced. From what I've seen this is starting to become increasingly more of an issue with these trucks needing HCU/ABS replaced. I just got the truck back on 1-5-2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500401January 5, 2023
SERVICE BRAKES
The Anti-lock Braking System (ABS) module that works in conjunction with the Hydraulic Control Unit (HCU) is defected. My truck only has 29,000 miles on it, and this is an extreme error on Dodge Ram that needs to be cleared up. I was driving on the highway, and had to pull over since my brakes seemed like they failed when the ABS lights go on and off in the truck. I am at fear when I drive this truck now and the dealership quoted me $680 just for the HCU not even the ABS module. The dealership wants $1800 for a fix that should not happen through the company Dodge. The Dodge dealership said the ABS/HCU parts are on back order since it’s happening to a lot of other Dodge customers. I can’t even get into the truck without the ABS lights going on and off, and I’m worried that the brakes will fail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499940January 3, 2023
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2018 Ram 3500. The contact stated while driving 50 MPH the ABS warning light and the system electric brake warning light illuminated. The vehicle was taken to the dealer, and the contact was informed that the hydraulic control unit (HCU) had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499793January 2, 2023
SERVICE BRAKES
ABS Pump Motor Control failed. This results in ABS system not working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499708January 1, 2023
SERVICE BRAKES
Intermittent flashes saying service ABS system and Service electric braking system. Then goes away... Braking is affected by this. After 5 mins of research this seems to be a super common problem with these trucks. Why hasn't there been a safety recall done? It also appears that this form has been filled out several times for the same issue. I tow a lot and a truck with 37k miles should not be experiencing these safety issues. Called dealer and they said candidly they all are failing, it cost several thousand to fix and parts are on a 9 month backorder. I do have one question. What's the number of people to get hurt/killed to make this safety recall? I need an actual number. Screen shooting this form!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499488December 30, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
12/19/2022: While driving, brakes were not working properly. Depressed fully to floor or pumped to try to stop. Check engine lights coming on and off. PERFORM SERVICE, SERVICE DPF SYSTEM, CHECK ENGINE LIGHT. Perform service light prior to failure and taken to dodge dealership. Vehicle was inspected by 2 Dodge Dealerships. Extended warranty company National AutoCare failed to show to inspect vehicle both times at Dodge Dealership. Problem was diagnosed by dodge but never fixed…. Safety is at risk when driving vehicle and is available upon request any help is appreciated!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498994December 27, 2022
SERVICE BRAKES
Brake module failure. 1 Looking on the internet this seems to be a known problem with this model. The warning lights go off and on continuously. Dealership has been no help at all. The vehicle is inoperable.. 2 Vehicle only has 49,000 miles and all of the failures seem to happen after the 36,000 mile warranty has expired 3 Vehicle has been inspected by the dealership and brake module failure is the diagnosis. $2800.00 to repair defective module 4 Vehicle is erratic with the cruise
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499086December 27, 2022
FUEL/PROPULSION SYSTEM
The Bosch CP4 fuel pump internally disintegrated sending metal shavings throughout the fuel system. On the highway accelerating out of a toll both without warning, the truck lost almost all acceleration power and began to shudder. There weren't any preexisting warning lamps or messages. Any time after that when accelerating up to highway speeds quickly or attempting to maintain highway speeds the truck would lose acceleration and begin to shudder. When I took it to a mechanic, they informed me the CP4 fuel pump had "grenaded" and the whole fuel system needed to be replaced. If this had happened when merging into traffic or crossing at an intersection, I could have been hit because I couldn't accelerate as needed. The manufacturer (Ram) is aware of the malfunction and has issued recalls for the 2019 and 2020 years, but not 2018s which have the same exact part. The repairs have been completed on the truck and I have copies of the invoice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498763December 24, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
Right before 36000 miles the ABs and Traction control lights come on and off intermittently. I took the truck to my local dealer and was told 2 components needed to be replaced. They informed me it was not covered under warranty and they did not have the parts nor knew when they might get them in. This has been 4 or more months now and the lights stay on more often than they are off. I can’t use cruise control and it will not pass inspection with the lights on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498400December 21, 2022
WHEELS
The contact owns a 2018 Ram 3500. The contact stated that after taking the vehicle for a radiator repair at Phillips Chrysler Jeep Dodge Ram (3440 S Pine Ave, Ocala, FL 34471) he was made aware of NHTSA Campaign Number: 21V398000 (Wheels) however, the contact stated that he was not informed that the vehicle was repaired. The contact stated that while driving at an undisclosed speed the contact heard an abnormal sound. The contact pulled over to inspect the vehicle for a flat tire however, the contact saw no failures with the tires. There was no warning light illuminated. The contact exited the vehicle and noticed that some of the wheel studs were broken. The vehicle was towed to Advantage Chrysler Dodge Jeep Ram (8311 US-441 suite b, Mt Dora, FL 32757) where it was diagnosed that the rear passenger’s side wheel hubs and studs needed to be replaced. The vehicle remained at the dealer awaiting the parts for the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 102,240.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497973December 19, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ABS Module Failure, This has been a re-occurring issue that nearly caused an accident. The abs and traction control lights come on intermittently and disables the ABS/traction control emergency braking system. The issue has existed for 2 months, the dealer tells me it needs a new control module which is not available till some time in 2023. There advise was watch my following distance and maintain lower speeds. Unfortunately yesterday the light came on and stayed on for 50 miles plus, due to an accident on the highway all traffic had to stop quickly, when i applied heavy braking my wheels locked up and the truck started to slide sideways, i was able manually get control by fluffing the brakes but had i panicked i would have had a collision. when i got the truck to a full stop i was inches from a small compact car. There's no way to fix this and its going to cost lives for this very widespread issue with the dodge ram 1 ton pick ups, where's the recall does this need to kill a few hundred or a few thousand people before its addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497705December 16, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
A warning to have my electrical braking system checked continues to alert me while driving along with a abs warning. I notice no change in the system braking. When taken to a RAM dealer for repair the result is to wait months for an electric brake controller. Warning message disables the cruise control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497708December 16, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I had a warning message to service my DEF system. I had the truck checked at a RAM dealer who reported i need a new exhaust system. They had me wait a few days while they ordered parts. The message never reappeared and the truck is running fine. I dont understand why the dealer wanted me to replace my exhaust system when it apparently doesn't need one. The 2018 truck has only 18K miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497562December 15, 2022
TRACTION CONTROL SYSTEM, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2018 Ram 3500. The contact stated that the ABS and traction control warning lights were illuminated. The contact who is a certified mechanic diagnosed the vehicle and determined that the ABS module had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497579December 15, 2022
SERVICE BRAKES
Abs hydraulic unit and module needs replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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