Ram 3500 Complaints (2018)

810 consumer complaints on file.

#11507353February 15, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
While reviewing NHTSA's website I noticed PE22-012 concerning Loss of Brake Performance on 2017-2018 Ram 2500 and 3500 trucks. My 2018 Ram 3500 recently started giving me an ABS, traction control and/or "Service Electronic Braking System" warnings. I first noticed the ABS light shortly after I most recently rotating the tires. The tires were rotated for the 3rd time on 14 Dec 2022 with 44,158 miles on the truck. I rotate all 5 tires (spare included in the rotation). I didn't think much of it at first as I was driving in PA on snow covered dirt roads the first time the ABS light came on. After that it became more frequent with the traction control light typically also illuminating. And now more recently a message on the dash information center appears after the lights come on. The lights don't always go out after a key cycle but will often turn off in the middle of a trip. I have not taken the truck to be inspected. Nor have I noticed a degradation of braking ability. I also have never had to brake hard enough to activate the ABS on this truck, nor have I tried it just to see.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507264February 14, 2023
SERVICE BRAKES
44,000 MILES, 2018 RAM 3500 DUALLY 4WD ABS Traction control unit failure and this disables traction control and cruise control. No safety braking is working and there are no solutions from RAM dealers. All they want to do is swap parts until they can find a solution and that's is if they can even get parts. If ABS is a mandatory government requirement on USA roads, why is RAM allowed to sell these trucks? There needs to be an investigation of fraud and the public being put at risk of death on our highways.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506986February 13, 2023
WHEELS
The contact owns a 2018 Ram 3500. The contact stated while her brother was driving approximately 40 MPH, the rear passenger’s side wheel started to wobble. The contact stated that the driver was able to coast to the side of the road and removed the hub cap. The contact became aware that there were only two-wheel studs holding the wheel to the wheel hub. The vehicle was towed to the dealer who diagnosed the vehicle and related the failure to NHTSA Campaign Number: 21V398000 (Wheels) however, the VIN was not included. The wheel hub and studs were replaced. The manufacturer was made aware of the failure and confirmed that the VIN was not included. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507016February 13, 2023
SERVICE BRAKES
Constant ABS issues, most recently HCU has been diagnosed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506613February 10, 2023
SERVICE BRAKES
The hydraulic control unit is repeatedly having problems. 09-01-2020- Inspect Brake System. Serviced at Carlock Chrysler Dodge Jeep Ram in Tupelo, MS at 19,056 miles. No parts replaced that I can recall, but the warning light and dinging stopped. The warning that was emailed to me included this information- Your vehicle's ABS Warning Light recently indicated the Antilock portion of the braking system is not functioning. If the ABS Warning Light remains on or turns on while driving, the conventional brake system will continue to operate normally unless the Brake Warning Light is on. Have your vehicle serviced at your dealership immediately. This was at 18,302 miles. 1/13/23- It sent a report with the same issue again. The mileage at this time was 45,260. The light and warning had been going on and off since at least October every time I hit a bump in the road. I tried obtaining a replacement hydraulic control unit, but it was backordered. I have another vehicle to use so I only used this one when I absolutely have to. I have read on forums that this problem is widespread and I truly believe something needs done about it. Replacing a hydraulic control unit every 30,000 miles or so at the expense of $1200 plus dollars each time is not economically feasible. The first time it was checked, the truck was under warranty. I do believe mine is extremely low miles for it's age and should not be having this issue repeatedly. 2019-2022 Have a recall, however my 2018 is having the exact same problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505571February 4, 2023
SERVICE BRAKES
ABS and traction control lights activate and error message states to service electronic braking system. No ABS functions as a result. Dealership diagnosed problem as the ABS HCU(hydraulic control unit). Issue can not be corrected due to unavailability of parts. This is a safety issue that should be recalled as it is a known problem by the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505363February 3, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the brakes inadvertently engaged. The traction control warning light was illuminated, and the Service Electronic Braking System message was displayed. The vehicle was taken to the dealer, where it was diagnosed that the HCU needed to be replaced; however, the replacement part would be on backorder until March 2023. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 37,353.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504990February 1, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated that while driving at various speeds, the "Service ABS" warning message and ABS warning light were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the ABS hydraulic unit needed to be replaced; however, the part for the repair was not available. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505050February 1, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES
ABS Brake Module and Electronic Braking Module are issues warnings. Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504766January 31, 2023
SERVICE BRAKES
ABS and Traction Control lights stay on due to the HCU (Hydraulic Control Module) failure, a known problem reported from the garage. I've been waiting for a replacement part for 6 months. I was told to check back in the middle of March 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504264January 29, 2023
SERVICE BRAKES
While driving on a paved 4-lane road near Mount Rushmore National Memorial in dry conditions, the dash warning system began intermittently flashing "Service Electronic Braking System". The orange ABS and traction control lights also began flashing. The foregoing visual warnings were accompanied by an intermittently ringing audio warning. Retrieval of error codes from the ABS control system with a INNOVA 5610 scan tool showed: DTC CODE C-0020-01 - ABS PUMP MOTOR CONTROL - GENERAL ELECTRICAL FAILURE. This code relates to failure of the ABS Hydraulic Control Unit (HCU) and indicates that repair requires replacing the failed HCU with part 68143491AB (replaces part 68143491AA HCU). (SEE Fiat-Chrysler Automobiles STAR Online Publication case number S2005000004. This STAR Online publication (released on 4/28/22020) further states that if replacing the HCU does not solve the failure, the ABS control module may require replacing as well.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504048January 27, 2023
SERVICE BRAKES
ABS and Traction Warning lights illuminate, and go out, repeatedly. Dealership diagnosis indicates that the ABS Hydraulic Control Unit needs to be replaced. ABS is not functioning. Initial estimate for repair was two months, but has been updated to four months as of today (January 27, 2023).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503111January 23, 2023
SERVICE BRAKES
Abs hydrolic module out again for second time ealerships has no parts tells me not safe to drive. Told me they have 12 vehicles with same issue waiting for parts???? This needs to be a recall. These trucks cost to much h for ongoing issues over same parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502750January 20, 2023
SERVICE BRAKES
Code c0020 failure of abs control unit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502868January 20, 2023
SERVICE BRAKES
Intermittent loss of breaking performance. Constant on off error saying service ABS and service electronic brake controller. This also effects traction control. This goes on and off several times per minute. When the warning comes on, it also disengages the cruise control if set. I carried it to the dealer, and they ran a scan, told me it was the hydraulic control unit (HCU) and the anti-lock braking system (ABS) module. They said the part was on backorder, so I guess I am stuck with driving a vehicle that is unsafe, as it has ABS and traction control issues, and no part in stock to fix it. This is wonderful news for such an expensive and robust vehicle. Nice to know that a very heavy truck pulling a trailer with a load on it no longer has working safety features for the brakes and traction control. There seriously needs to be a recall on this issue as safety is at the heart of the problem, and these trucks still have to work daily as they were designed to do. It appears there may be a recent class action lawsuit on point in the state of Texas only. It would be a much better solution if a recall was initiated heading off multiple state class action lawsuits that do not fix the problem but simply make the attorney's rich. These issues need fixed, not just a small check for compensation to the truck owner who will then likely never fix it. I feel time is of the essence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502591January 19, 2023
SERVICE BRAKES
It seems to be a very well known issue with the antilock brake control module and it affects the traction control, cruise control, and disables the trailer braking system which is extremely important, I tried to make an appointment with my local dealer and they knew exactly what I was concerned with and I was told that the part is back ordered and may take a month or two to get the part needed to make the repair. This should most definitely be a safety recall, I have several different trailers that I pull that if I had not known of the trailer braking issue with the module not working correctly it would have been a nightmare in certain circumstances
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502362January 18, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
"Service Electronic Braking System" intermittently flashes in the dashboard, along with the orange ABS and traction control lights. Seems to happen more on bumpy roads, goes away on smoother roads, then randomly comes back. Over the span of a few weeks, the frequency of the error message has increased, and now the error lights stay on almost all the time. 47,500 miles and purchased new 3 years ago. Here is a video of what happens: https://photos.app.goo.gl/hZ3GAAq3UryvgJWV9
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502430January 18, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, STEERING
1. ABS pump failure, stable tract for steering. Available for inspection if requested. When this warning light comes on cruise control will not function. 2. If ABS failure cannot slow down in a timely manner danger to occupants. 3. Yes 4. Unknown 5. Yes, warning lamps appeared at 15,000 miles. Would like to see this be a recall because numerous other owners have this same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502256January 17, 2023
SERVICE BRAKES
Intermittent warnings to service ABS system and electronic Braking System. I have had this checked by an independent mechanic and all sensors checked good. He was told by the local dealer that the ABS module is on backorder with no estimate of availability. Truck is almost due for annual inspection and registration and I do not know of it will pass the inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501893January 15, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
No incident as of now but brakes are spongy and ABS TRACTION CONTROL LIGHT IS COMING ON AND OFF bad HCU ABS MODULE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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