Ram 3500 Complaints (2018)

810 consumer complaints on file.

#11512545March 18, 2023
SERVICE BRAKES
Abs hcu warning can’t stop my 20,000 lb trailer. Slid off road in drizzle. No parts Chrysler is aware of problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512329March 17, 2023
SERVICE BRAKES
The ABS light is on and it has a code But dealer cant get the HCU part to fix it this is a common problem as i have researched this in the internet. I have had part on order for 11 months now. With the abs light on the cruise control and the trailer breaks will not work. The light comes on several times a day so working this truck is not possible. So i have a truck with 70,000 miles that i cant use but have to pay for. I see nothing for a recall and what good would it be when you cant get parts?????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512097March 15, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Service Anti-lock brake and Service electronic braking errors come up on screen at random, sometimes the lights will stay one and cruise control is disabled. While braking they seem to shudder. Not safe for a Heavy duty truck that is able to tow 15k lbs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511981March 15, 2023
UNKNOWN OR OTHER
my vehicle (Ram 3500 w/ a 6.7 liter diesel engine) has less than 38,000 miles and the ABS Hydraulic Control Module has to be replaced. I’ve been told the part is on back order and cost to replace the unit is over $500 with another $400 plus to install this part. The dealership stated they could not place more orders until late March and since I’ve been researching and found out that this is a larger issue that has been identified to Ram with a class action lawsuit for certain years and I think that this issue should be handled at no cost to the consumer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511709March 14, 2023
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. Additionally, when the brake pedal was depressed, the vehicle failed to stop immediately. The vehicle was taken to the dealer, where it was diagnosed as an ABS module and hydraulic control unit (HCU) failure; however, the part to do the repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511774March 14, 2023
SERVICE BRAKES
ABS dashboard light indicating HCU failure has come on twice: 9/10/20, replaced part and repaired system @ 39015 miles. Hill-Kelly Ram, Pensacola Fl 10/4/2022, replaced part and repaired system @ 72619 miles. Forest Ram, Forest Ms. Reported to RAM Customer Care on 9/29/2022. Case#84242447.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511816March 14, 2023
PARKING BRAKE, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
The contact owns a 2018 Ram 3500. The contact stated that while driving at various speeds, the vehicle experienced complete brake failure. While driving, the brake pedal was depressed but was stiff and slow to respond. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the hydro-boost needed to be replaced. The vehicle was repaired but the failure persisted. While driving, the contact stated that the brake pedal was firm. The parking brake failed to engage fully. The vehicle was taken back to the local dealer where it was diagnosed that the brake master cylinder and ABS module needed to be replaced. The vehicle was repaired but the failure recurred. The manufacturer was contacted and opened a case, but no additional assistance was provided. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511187March 10, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
Electronic Braking System and Antilock Braking System is defective, similar to being described in FCA Case Number S2005000004. This issue also effects the Speed Control System
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511027March 9, 2023
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2018 Ram 3500. The contact stated while driving at various speeds, a message indicating “Service Needed” was displayed, and the traction control and ABS warning lights were illuminated. Additionally, an alarm was audible. The contact was able to continue driving. The vehicle was taken to the dealer, where the ABS module was replaced; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed that the ABS module needed to be replaced; however, the part was not available. The manufacturer was notified of the failure and shipped the part to the dealer; however, the dealer informed the contact that there was no guarantee that the part replacement would fix the vehicle because the replacement part was the same. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE22012 (Services Brakes, Hydraulic). The failure mileage was approximately 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510747March 8, 2023
SERVICE BRAKES
ABS hydraulic control unit has gone out twice in a year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510512March 6, 2023
SERVICE BRAKES
ABS failure caused cruise control to disengage at 75 mph with another car close behind that almost rear ended m vehicle. Also, ABS failure cases skidding in wet road conditions resulting to near contact with highway barrier.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510117March 4, 2023
SERVICE BRAKES
I HAVE 2018 RAM 3500 THAT KEEPS SHOWING THE MESSAGE THAT I HAVE NO ABS OR TRACTION CONTROL. MY MAIN CONCERN IS STEERING AND BRAKES ARE THE TWO MOST IMPORTANT PARTS OF CONTROL AND THAT THEY ARE COMPROMISED BY FAULTY PARTS THAT YOU CANT REPLACE BECAUSE OF BACK ORDERS AND ON TOP OF THAT WHEN YOU REPLACE THEM THERE IS A CHANCE THAT THEY GO BAD AGAIN ACCORDING TO ALL THE PROBLEMS I HAVE BEEN READING ON FORUMS. THIS IS VERY DANGEROUS AND NEEDS TO BE INVESTIGATED.WE PAY ENTIRELY TO MUCH MONEY FOR A TRUCK THAT HAVE INFERIOR BRAKE PARTS!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509892March 2, 2023
SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE
The contact owns a 2018 Ram 3500. The contact stated while driving at an undisclosed speed, a message stating that the anti-lock brake system (ABS) needed servicing was displayed. The contact was able to continue driving. The vehicle was taken to the dealer, where it was diagnosed that the ABS module had failed and needed to be replaced. The part was replaced; however, the failure reoccurred approximately 2 years later. The vehicle was taken back to the dealer, where it was diagnosed that the ABS module needed to be replaced. The dealer informed the contact that the part was on back order and would not be available until June 2023. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact the dealer for additional diagnostic tests. The failure mileage was approximately 23,715.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509645March 1, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
Experienced a failure of the ABS Control Module and Electronic Traction Control during a light snow storm in September of 2022. Dash warning lights come on and go off intermittently. When warning lights come on and cruise control is being used, cruise control is deactivated. Dealership confirmed ABS CPU failure on 11/17/2022. Still waiting on replacement parts and are projected to be in around 4/18/2023. Warning lights continue to come on and go off intermittently. Never know how long cruise control will work before deactivated by warning lights for ABS service light and Electronic Traction Control coming back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509484February 28, 2023
VEHICLE SPEED CONTROL:CRUISE CONTROL, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2018 Ram 3500. The contact stated while driving approximately 70-75 MPH with the cruise control engaged, the cruise control independently deactivated and the vehicle decelerated. The “Service ABS” message was displayed. The contact continued to drive and after driving over a bump in the roadway, there was a dinging sound detected and the message disappeared. The contact called the local dealer, and the vehicle was taken to be diagnosed. The contact was informed that the ABS pump needed to be replaced; however, the part was not available. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the local dealer for assistance. The approximate failure mileage was 17,593.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508006February 18, 2023
SERVICE BRAKES
ABS & traction control lights go off and on, dealer wants $2600 to replace HCU and rotors. RAM forum has lots of complaints about this. Dodge knows it’s a problem and will not address it. Dealers can then take advantage of customers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507843February 17, 2023
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS and traction control systems were inoperable. The contact stated that the hydraulic control unit had previously been replaced under warranty. The dealer was made aware of the failure but confirmed that the hydraulic control unit was on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507877February 17, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Hydraulic Control Unit failure on the automatic braking system. C0020-01 ABS pump motor control general electrical failure Failed at 38,000 miles I've contacted many dealers to find that parts are not available ABS and traction control light on all the time now
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507902February 17, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
NOTE: 11/18/22 filed a complaint with NHTSA - they will share it with manufacturer case number(ODI) - 11494143 QUESTION: What component or system failed or malfunctioned, and is it available for inspection upon request? ANSWER: ABS module problem Code : c0020-01 service electronic brake system Service Antilock brake system The display indicators for all of these systems come on intermittently. They effect the use of the cruise control as well. QUESTION: How was your safety or the safety of others put at risk? ANSWER: There is always the potential that any or all of these systems can fail at any moment when I am on the road driving; especially with 18k-20k pounds of load behind me. QUESTION: Has the problem been reproduced or confirmed by a dealer or independent service center? ANSWER: Yes. Galleria Tire Center in Pelham, Al. confirmed the display of all these warnings and also provide me with the code that I posted above on first question. QUESTION: Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? ANSWER: NO QUESTION: Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? ANSWER: warning lamps come on intermittently and stay of for random times. Always wondering if one of the systems are going to fail. We pull an 18k RV with this truck and it would be tragic if we have a system failure that results in an accident. Online posts also verify that many other RAM owners are experiencing the same problem with their trucks. This most certainly needs to have a recall on it. Very dangerous. Manufacturer has great liability and litigation exposure if they do not act on this and accidents happen. They have been warned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507669February 16, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
My truck is a 2018 Ram 3500 with only 12,500 miles on it, and it is not driven in the winter. Recently it has been has intermittent activation of the ABS and traction lights. It has been on consistent for over a month now. I code scan showed C0020-01 ABS module general electrical failure. I search online and talking with the dealership revealed this is a fairly common issue on 2017 and 2018 trucks and the fix with either the HCU, ABS module or both. I see NHTSA has opened and investigation into the matter so I am just reporting mine as additional truck with issues. It has not been repaired yet. Thanks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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