Ram 3500 Complaints (2018)

810 consumer complaints on file.

#11524684May 31, 2023
SERVICE BRAKES
Hydraulic Control Unit and ABS Module need to be replaced for the 2nd time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523713May 24, 2023
VEHICLE SPEED CONTROL
The ABS and Traction lights intermittently come on and blink non stop. Also, a "Service Antilock Brake System" and a "Service Electronic Braking System " message scrolls through the dashboard screen with an audible alarm. The truck was inspected on September 2nd of 2020 and parts 05400701- Control unit, Brake anti-lock hydraulic and part 68143491AA- Control Antilock Braking System were replaced under the manufactures warranty at 20,457 miles by Arrigo Dodge Chrysler Jeep Ram ID 45724. On May 27th of 2022, once again the same parts failed and dealer ID 58821- Massey- Yardley Dodge Chrysler replaced the failed parts for a second time. The milage on the truck was 60,540 at the time of this repair. The paperwork from the dealer shows an ABS Control Unit Internal Failure. Less than a year later, on May 5, 2023 the parts failed once again (3rd time). I took the truck to dealer ID 58821- Massey- Yardley- Dodge Chrysler for inspection and repair service but I was informed that repairs were not available and that this issue was put on an engineering hold for further review since the parts continue to fail. There is no available timeline for repairs. This lack of response from the manufacturer and the flaw in design creates a safety hazard not only for my family and I but for other drivers around me since the truck breaking response is delayed at times.The truck does not break promptly and the cruise control is cancelled automatically. In addition, the trucks slows down when the message comes on in the dashboard. The problem has been addressed twice by two separate RAM dealers but the issue is not the dealer but manufacturer design. At this time (the third time) there is no solution available to address this ongoing and repetitive defect. The problem has not been resolved. I have attached a copy of all the paperwork and comments from the dealers in case they are needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523147May 22, 2023
SERVICE BRAKES
ABS braking keeps flashing and brakes are intermittent. The module was replaced by Ford dealer a while back. Truck only has 118k miles on it but continues to be a problems. I have not contacted dealer yet due to the time they take to do anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523338May 22, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
Service ABS, traction control, ESP, ABS lights come on. Vehicle constantly beeps. RAM dealer says it needs a new HCU/ABS module (on national backorder) and/or ABS pump. Second time this has happened. Vehicle now at 77k miles and it happened all over again. If this is happening regularly then something must be defective with the parts they are putting on the truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523066May 21, 2023
SERVICE BRAKES
Loss of brake performance NHTSA action no. PE22012. Intermittent random dash warning “service electronic braking system and ABS”. Loss of cruise control and 4x4 functionality when lit as well as trailer brake control. Started Nov 2022 and currently continues. Will go weeks without problems and then problem will restart. Many issues listed on Internet forums regarding same. This should be a recall before someone towing a large trailer (as these trucks were designed) loses brake functionality due to a known problem and causes severe injury and/or death. Vehicle currently has approx. 45,000 miles. Multiple forum responses on internet have had parts replaced multiple times in similar mileage
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522374May 16, 2023
SERVICE BRAKES
ABS Control Module bad needs recall Hydraulic Control Module bad need’s recall Dashboard ABS / Traction Control lights and buzzers going off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522100May 15, 2023
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
The contact owns a 2018 Ram 3500. The contact stated that on four separate occasions while driving at various speeds, the ABS system locked up the rear wheels, causing the vehicle to skid and the trailer that was being hauled to thrust around out of control. Additionally, the contact stated that the ABS, Electronic Brake System, and Stability Control Warning lights were illuminated. The contact stated that the cruise control operated as intended for a short while but then inadvertently deactivated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the ABS module needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521194May 9, 2023
SERVICE BRAKES
ABS lights come on with the traction control light. It also beeps each time you hit the brakes when lit. It has affected my cruise control as well. Sometimes the brake will skip when you hit a bump while braking. I have had the ABS Pump and Module replaced by a dealer on September 20, 2021. It is now doing the same thing and I had an independent repair shop inspect the truck and they found the ABS pump and module defective again. It has only been a little over a year and a half and only about 15000 miles. Dealers and the independent shop both say there are no replacement parts available at this time and it has been a big problem for Ram. I don't feel safe pulling my 41 foot fifth wheel let alone the truck itself if it malfunctions while braking. I am available for questions or inspection if needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520985May 8, 2023
SERVICE BRAKES
Both my ABS module and HCU are out. The parts cannot even be ordered till late August 2023, my truck only as 17K miles on it. This is very much a safety issue, both of the units control the ABS system and the traction control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520809May 7, 2023
TIRES, TIRES:TREAD/BELT
With 13,253 miles, this LT235-80 R17 tire tread started separating making it unusable and unsafe, especially since it was a front tire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520281May 3, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
Ram truck was taken to dealer December of 2022 with 7,000 miles due to ABS lights on dash. The dealer Larson Dodge ordered a new part and said they would not be able to complete it until March and to "drive it as it is". The vehicle doesn't have functioning anti lock brakes etc. Now they have told me it will likely be August due to Chrysler being the problem. This is obvious far too long and now I'm out of options.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519842May 1, 2023
SERVICE BRAKES
This is the second time my ABS electronic braking module has failed in this truck. I hope I'm not one of the only owners to complain. I've read hundreds of complaints. This is May first and it's on backorder til August. It's not safe towing anything with the ABS inop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519597April 29, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
While driving at any speed the abs and traction control lights start flashing and a chime goes constantly. also when this happens it causes the cruise control to disengage without any warning. Also leaving you without abs brakes. I am on my 3rd abs module and 2nd hydraulic control unit and needing a 3rd hydraulic control unit for this vehicle with less than 62,000 miles the first one went out around 16,000 miles and the second at 37,000 miles. This is also my second truck from this manufacturer to do the exact same thing that happened at 30,000 miles and had another one in the family that did it at 7,000 miles. As i research online I find that this a common occurrence and nothing has been done to resolve the issue other than just replacing the parts with new and wait for it to happen again. I am in need of a new hydraulic control unit and am being told that they are on some kind of hold until the earliest date of August and just to drive the truck with non-working safety equipment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519492April 28, 2023
SERVICE BRAKES
ABS and Traction control lights have been on/off for 60,000kms approximately, have had it to the dealer approx 8 times for this issue, still unresolved. Traction control acts extremely odd at times and break pedal feels "soft" at times. Lights on dash come and go intermittently and so does the "soft" break pedal feeling. Warranty is now up and dealer continues to want to replace random parts @ my expense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519493April 28, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The ABS/HCU module failed. I had to replace on 05/14/2021. At the time of replacement, I was unaware the NHTSA launched an investigation October of 2022. At this present moment, I am faced with replacing the ABS/HCU module again. The cruise control does not work and the traction and ABS lights are on again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519525April 28, 2023
SERVICE BRAKES
The HCU and ABS module for 2018 and 2017 model years of the ram 3500 and 2500 are a known issue that should be recalled. There's some type of issue where the ABS and the traction control lights will turn on affecting the safety of the vehicle. Many people have the issue if you do a quick search on any RAM forum. From my understanding there was a design change on the replacement part. The easiest and probably most common fix is to remove the fuse for the ABS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519199April 27, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
September-October 2022 --The Anti-Braking System module has quit working. (ABS). Requested replacement part from Dealership in October 2022. Dealership advises Mopar cancelled parts request to them. I have no anti braking working on vehicle. Dealership advises me to contact Mopar directly for help. I advised them that wasn't my job it was theirs' .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519071April 26, 2023
POWER TRAIN
frequently when shifting from D to R or any combination, all selections light up followed a loud bang from rearend. sometimes it correctes itself, other times engine must be shut down. dealer has diagnosed problem. Its a short in transmision wiring harness as they performed a rigorous, multipoint "wiggle test". its been in shop 4+ times to no avail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519072April 26, 2023
SERVICE BRAKES
The service electronic brake light freq comes on. Dealer said it brake "module" needed changing and did. they also charged me $800 for it. Vehicle is still making the claim that the elctronic braking system still needs servicing almost imediately after repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518719April 24, 2023
SERVICE BRAKES
ABS and HCU Warning lights come on and off. Looking around the internet this is a huge Problem. Took it to a local Ram dealer today and was told its a $1600.00 out of pocket cost seeing the truck is just out of warranty (of course) with 37,000 miles on it. Driving with the cruise control on it throws the warning lights on and off and cruise stops working. It seems the brakes are weak too. The dealer also informed us today they could not even get the parts to fix the problem until at least August! We also had to pile another $1500.00 in it a few months ago because the 4wd did not work either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ram 3500