Ram 3500 Complaints (2018)

810 consumer complaints on file.

#11545641September 20, 2023
SERVICE BRAKES
ABS/HCU intermittent failure resulting in loss of traction control, ABS function, cruise control. The risk associated to myself and others is the loss of ABS and traction control, in bad weather (rain, snow sleet) conditions the drivability of the vehicle is severely compromised. I was made aware of the open class action suite regarding this flaw and have not left the truck for dealer service. Warning lights include ABS, traction control, and service electronic breaking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545112September 18, 2023
SERVICE BRAKES
ABS Light and Traction Control Light are both on. Loss of ABS functionality. The code displayed is C0020-01. The dealer has not looked at this vehicle yet but service will be scheduled with them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545018September 17, 2023
SERVICE BRAKES
ABS error code on truck approximately April 2023. Had tested at Dodge dealership in Marshall where they determined it was the ABS controller that was bad and had to be replaced. They informed me that this would not be available until August of 2023. This would mean that my anti lock braking system would not function properly for several months. I contacted two other Dodge dealerships in East Texas as well as an independent diesel mechanic who confirmed the same thing - this part would not be available until August 2023. I had Marshall dealership to put my name on list with others who had the same issue, and I had to continue driving the vehicle with the ABS system compromised, with the awareness and care knowing that this is a safety concern. August 2023, had not heard back from the dealership so I called and asked about the ABS controller issue. They told me they had been notified by Dodge that this part is not available in August and they had no expected date for it to be manufactured and available for these repairs. I Confirmed with other dealerships and two independent diesel mechanics. It is now mid September and I am having to continue driving with safety compromised due to the bad ABS controller and Dodge not doing anything to address this situation for me or what I understand are several others. No doubt, if they have not already happened, there will be accidents due to the extended time of ABS malfunction on RAM trucks. I am now reaching out to NHTSA as the urging of one of the independent diesel mechanics. I appreciate your time and attention and anything you can do to help Dodge address this widespread safety concern as soon as possible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544900September 16, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
Abs and traction control lights are on. Cruise control will not work when lights are on. Lights go on and off with chime very annoying. Brakes will not function properly when lights are on. Contacted dealer no eta on parts. Almost 2 years now. Contacted dealer before warranty was out. Next time I went to ask I got another service rep and he said my warranty is out. This is not good.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544696September 15, 2023
SERVICE BRAKES
ABS LIGHTS COMES ON ANTI SWERVE LIGHTS COME ON HCU MODULE FOR ABS SYSTEM BAD THESE ISSUES ARE NATIONWIDE IN RAM TRUCKS ..parts are hard to get . Dodge should recall I’m paying out of my pocket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544822September 15, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Abs light service system
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544484September 14, 2023
SERVICE BRAKES
Intermittent Anti Lock braking system failure messages. From my understanding this is a very widespread engineering/ components failure. This is a huge safety issue and a recall needs to be issues. RAM was allowed to build trucks for years that had major steering issues, now the brakes don’t work properly. The NHTSA needs to hold them accountable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544565September 14, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
I am getting a warning on this dash telling me that I need to "service electronic braking system". When this message comes up I lose my ABS brakes, cruise control and I get a traction control warning light. Sometimes this will stay on for weeks and then go off for a day and start all over again. When the road is wet you have to be careful with the brakes. I went to the local dealer in Bryan, TX and showed him the warning lights and he told me that I had a bad sensor in the truck. The cost could be as high as $1500.00. The dealership told me that they repair on an average (2) two trucks a DAY foy this PROBLEM. I had the truck checked for any codes in the system and the tech told me that I did not have any codes but yet the tech could see both warning lights on my dash. ABS light and Traction control light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543986September 12, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When operating the vehicle the Service ABS/Traction control light starts flashing and cruise control becomes disabled while driving. ABS and traction control becomes disabled. Safety issue! Advised the part will not be available until Feb 2024 and to operate vehicle as is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543956September 11, 2023
SERVICE BRAKES
What component or system failed or malfunctioned, and is it available for inspection upon request? On July 28, 2023, while travelling Northbound on Hwy 287 N, the engine brake automatically engaged without depressing the brake pedal or decelerating. Prior to this, there was no indication of any problem. No messages or warning lights appeared. I notified Karl Klement Dodge in Decatur Texas to inquire about braking problems or recalls affecting this model. I was told that I had no recalls, and they were unaware of any similar issues. On 9/11/23, after travelling approximately six miles, the ABS and traction control yellow warning indicator light illuminated and an audible warning ding initiated. These warning lights came on and off at recurring intervals, on multiple occasions. Eventually, the service ABS system warning initiated on the center control panel. At this point, I had driven no further than 8 miles. I proceeded to an independent service center in Bridgeport, Texas and spoke with a certified mechanic. He did a computerized diagnostic which indicated the HCU/ABS Module system was showing to be defective. The mechanic stated that they have had to replace this item on other vehicles recently. I again notified the Karl Klement Dodge dealership to inquire about my warranty or a recall or any other problems relating to the ABS or other braking system components. I was told that it would not be covered under warranty, and that there were no problems with the braking system on the particular model, nor recalls but that I could, "bring it in if [I] want to." The current mileage on this vehicle is only 24,314 miles as of 9/11/23. Due to the safety necessity of the braking system, it is a severe safety concern. Upon further research, I have found multiple parties with similar problems with the ABS system on this model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543655September 10, 2023
SERVICE BRAKES
Antilock brakes Malfunctioning dealer Says Wont fix it under extended warranty Does Not allow antilock brakes to function properly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543736September 10, 2023
SERVICE BRAKES
ABS and Traction Control lights intermittently comes on and then will go off after a few minutes and "service electronic braking system" message appears. This may happen 25 times in a 5 mile trip and the next day not do it on a 30 mile trip. DTC C0020-01. Safety issue since ABS not working correctly and parts are very difficult to find. This is an on going problem, not a one time occurrence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543490September 8, 2023
SERVICE BRAKES
Already had hcu replaced once now its bad again this truck never goes off road the first time was at 9953 miles now the second time 30550 miles these parts are not even available there has to be something done there no excuse for this to happen. So many complaints about these parts we need a recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542842September 6, 2023
SERVICE BRAKES
The "Service ABS" warning light randomly started coming on in the dashboard display. Sometimes it alerts every few seconds, other times it may not alert for days. When this happens I experience a loss of anti-lock brakes, traction control, and cruise control. This truck is used to pull heavy loads and the random loss of anti-lock brakes is not good. My local dealer says that parts are on on back order for many months. The potential loss of braking is scares me and is a danger to others around me. Yes, the vehicle is available for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542883September 6, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
ABS LIGHT CODE C002-01 AT 16582 MILES .REPLACED HCU .19710 MILES ABS LIGHT BACK ON CODE C002-01REPAIR LASTED 3128 MILES.TOOK VEHICLEBACK TO DEALER WITH SAME PROBLEM 3/29/23DEALER SAYS NO PARTS AVALABLE SO NO TRUCK TILL PARTS COME IN .AUGUST IS BEST GUESS AS TO PARTS .CALLED DEALER IN AUGUST NOW NO PARTS TILL DECEMBER AND MAYBE NOT THEN.BOUGHT TRUCK NEW FEB 2019 TRUCK BEEN DOWN MORE THAN DRIVEN.DEALER SAYS PROBLEM HAS LOWERED VALUE OF TRUCK CONSIDERABLY.NEED TO RECALL ALL 2018 RAM 2500/3500 TRUCKS. I TRY NOT TO DRIVE TRUCK AT ALL EVEN DEALER SAYS TO DRIVE IT WITH NO ABS OR TRACTION CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542616September 5, 2023
SERVICE BRAKES
ABS module has been replaced 2 times after factory modules have failed. I now have a 3rd failure and Ram says unit is under engineering review. 82,000 miles on truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542537September 4, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Abs light on repaired under warranty once now back on again truck only has 20000 miles but out of warranty light has been on for about 3 months dealer said no parts till 2024 dodge is changing the parts to fix this is what they are saying so they new original parts replaced with new but same parts was not fixing problem they should issue a recall it is totally their fault
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542327September 3, 2023
SERVICE BRAKES
Auto brake anti skid components failing creating unsafe brake operation while towing a 15,000 lb trailer. Dealer states parts won't be available for at least 18 months. This is a hard fault and can't be reset.Dealer states this is a high failure item on these trucks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541646August 30, 2023
SERVICE BRAKES
The Hydraulic Control Unit Chrysler part number 68143491AA failed and been replaced multiply times on my vehicle. I have the current failed part available for inspection upon request. This causes the Anti-lock braking system and Traction control system to no longer function limiting function under wet or slippery conditions. This puts the driver and others at risk. The problem has been reproduced by my local dealer twice both with the original part and its' replacements. The vehicle/component has not been inspected by the manufacturer, police, insurance representatives or others. There were no Warning lamps/messaged before failure only after. These would be ABS lamp and traction control lamp plus a service ABS warning message.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541431August 29, 2023
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
Since purchasing this truck brand new in 2018 we have had nothing but problems with this vehicle. Dodge Ram failed us every time. They failed to work with the dealer and ignored every attempt to find solutions. It started with vehicle loosing power on very dangerous locations a specially freeway located in curves in the middle of nowhere. It took years to fix that problem. Multiple times we drove from the shop being told that it was fixed and it wasn't. We would drive right back in after 15 min. It took over 3 years to get dodge and dealer to replace the transmission and all electrical issues. The other problem that we have had since buying this truck is the AC. Its been always a problem we are continuously trying to fix it and its been very hard. This entire summer my children have been suffering. We are driving in extreme heat with zero ac and Dodge Ram can not produce part for the dealership to fix it. What is really unfair that original dealer tried again to charge us for something that it waste the problem. We would have paid for it and would have been back within an hour. The new dealer Peterson Dodge understood the problem and was honest with us that there is a lot more then a filter. It was me who requested to get a second opinion and get a way from Larry H Miller Dodge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ram 3500