Ram 3500 Complaints (2018)

810 consumer complaints on file.

#11556213November 21, 2023
WHEELS, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
The contact owns a 2018 Ram 3500. The contact stated while driving approximately 30 MPH, the ABS warning light and the traction control warning light illuminated. Additionally, the message "ABS Disabled" was displayed. The contact stated that the failure recurred while driving. The vehicle was taken to an independent mechanic who retrieved DTC: C0020-01; and the mechanic determined that the ABS hydraulic pump needed to be replaced. The vehicle was not repaired. The local dealer and several unknown dealers were contacted and advised the contact that they could not accommodate the vehicle due to the size, and that the vehicle could not be serviced because it was not purchased at their location. Additionally, the contact had received notification of NHTSA Campaign Number: 21V398000 (Wheels); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure because the manufacturer customer care line was inoperable. The failure mileage was approximately 12,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556247November 21, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The Hydraulic control unit has failed. It has been taken to a mechanic and diagnosed. The electronic part has been replaced per my warranty info and mechanic recommendation and it is still failed, meaning the main HCU is the issue. The cruise control will shut off automatically and the ABS and traction control do not work while in fault. While towing a trailer up an on ramp, the HCU went into fault causing the traction control to fail and the pick up lost traction and started sliding sideways...Luckily I was able to get it under control without crashing. This was all due to the HCU intermittent failure, causing the traction control to stop working. While this is faulted, the ABS also does not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555880November 19, 2023
SERVICE BRAKES
ABS sensor lights and sounds activate. Intermittant and irritating. Dealer says it is a well known defect and parts are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555843November 18, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
My ABS and Traction Control components in my 2018 1-ton Ram are intermittently setting codes with the ECU, leading to loss of ABS, Traction Control, and inability to use my cruise control. I am concerned that I have a loss in braking performance without those components operating as designed. I have brought my truck to the local Ram dealer only to be told that the module will not be available for install until Feb of 2024 after an upgraded unit is made available to the dealers. I feel that this should be a recall, as a quick internet search shows multiple owners of the same vehicle are also affected. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555611November 17, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
Purchased this truck specifically to tow 14000 lb fifth wheel camper. Two months ago warning chime and “service electronic brake system, Service antilock brakes and Traction Control” caution lights repeatedly activate. I am concerned about towing in this condition if operating on rain slick roads and winter weather. Also the constant chime is a serious distraction. Truck is currently at the dealership for repair. 25000 on the odometer. Truck is out of warranty. These failed safety systems endanger mine and my family’s lives, as well as other motorist and the public.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555377November 15, 2023
SERVICE BRAKES
Antilock brake module and hydraulic control unit defects. Went for service at Kendall dodge in Soldotna Alaska and told brakes can’t be fixed due to defective parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555190November 15, 2023
VEHICLE SPEED CONTROL, SERVICE BRAKES
Anti-Lock Braking system and Electronic Braking system, service system warning come on and off randomly all the time. Seems to happen when bumpy roads are encountered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554991November 14, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
ABS and Electric Brake System warning lights are on and off intermittently. These symptoms have been reported by many other owners due to defected part installation from the manufactor based on my internet research.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555091November 14, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Anti-Lock Braking system and Electronic Braking system, service system warning come on and off randomly all the time. When this happens, cruise control does not work. Had it replaced at the dealership once and It started doing the same thing. Took it back and they said they didn’t know what was wrong with it And that they didn’t want me thinking they didn’t want to do warranty work. The warnings were coming on and off more frequent. Don’t know what to do. Do you have any suggestions? This is a safety concern for me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554834November 13, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, VEHICLE SPEED CONTROL, SERVICE BRAKES
My ABS light and Vehicle Stability Assist/Traction Control light came on. I now do not have the ability to use my cruise control. I believe the vehicle is unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554755November 12, 2023
SERVICE BRAKES
Failure of abs system, traction control, and cruise control. Dealer has parts backordered for 4+ months. Throwing abs code for a bad Hcu or abs pump. Truck has zero abs ability.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554649November 11, 2023
SERVICE BRAKES
Abs light traction control light come on and off while driving. Warning pops up which service electronic brake system
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554061November 7, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Abs light and traction control light comes on and off all day long. Brakes will lock up if you’re using cruise control when the abs and traction control light come on. Both lights come on at the same time. The parts needed for this issue is on back order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553751November 6, 2023
SERVICE BRAKES
ABS/HCU second time malfunctioning. Causing no abs and no cruise control. Parts are on back order until feb 2023. Causing me not to be able to safely operate my vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553823November 6, 2023
SERVICE BRAKES
The ABS system is failing. The braking system is now uncertain for driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553030November 1, 2023
SERVICE BRAKES
For thousands of miles and almost 2 years, my ABS constantly warns, then resets, then warns that service is required. Dealers across the country scan my truck and find code C0020-01 ABS PUMP MOTOR GENERAL FAILURE. This part has not been available for over 18 months and every dealer has said they have dozens of customers needing the same part/repair. Nationwide forums show this to be an ongoing issue with faulty parts, yet Stellantis has not issued a recall, nor have they provided any sort of remediation. Several have "off the record" suggested pulling the ABS PUMP fuse to provide temporary relief from the constant alarming of a bad part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552950October 31, 2023
SERVICE BRAKES
ABS warning light and service brake system light keep going on and off. Sometimes only occasionally and sometimes constantly going on and off. Service code 0020 indicates ABS computer and possibly hydraulic pump replacement is needed. Truck has less than 36000 miles when this started but it exceeds the 3 years warranty period. Dealers indicate parts are no longer available to make repairs. This needs to be a safety recall with parts available for repairs to be completed. I have had it inspected by an independent service center and they have continuously said parts are still not available since April 2023 when this problem first occurred and was diagnosed. I see many forums and some class action lawsuits online indicating I am not the only one with this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552580October 30, 2023
SERVICE BRAKES
Service anti-lock brake and traction control system warning lights intermittently flash. This also causes a dinging sound. Problem is persistent. Ram dealer says abs brake module and hydraulic units need to be replaced. Parts backordered until March which means I will have to drive an unsafe vehicle with the constant distraction of flashing lights and warning tones or park my vehicle for 4 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552625October 30, 2023
SERVICE BRAKES
Service abs system and traction control lights come on and go off at random times. When the lights come on it disables cruise control. While driving it has come on and disabled the cruise on several occasions and is a hazard while driving. I have told I will need to replace the hydraulic control unit but is on back order with no eta on parts
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552492October 29, 2023
SERVICE BRAKES
My ABS/Traction Control warning lights have been coming on and off for some time. They come on for random lengths of time. I brought it to the dealer at the end of July when the lights had been on long enough for the dealer to plug a unit in to read the code. I believe they stated it needed a control unit/board. I made an appointment to fix it a week later. When I arrived they stated they did not have the part in stock and they would notify me when it came in. Later that day I received a call from the dealer stating that the part would not be available until February 2024 because engineers were working on a fix. I now have to wait at least 8 months for a fix. I have researched online forums and there have been complaints for several years on this problem. There also seems to be a class action suit over this in two states. To say this is a safety hazard is an understatement. At any time I can no longer have ABS/Traction Control. There is no reason for not demanding a recall to correct this dangerous safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ram 3500