Ram 3500 Complaints (2015)

137 consumer complaints on file.

#11472537July 6, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
After I brought my truck in for recall Y26 they inspected the studs and said they were fine (not stretched which is what the recall is for). I took a trip and put 6,700 after the inspection and the dealer re-torqued the wheels. When I got back there seemed to be something wrong with the brakes and so I brought it back to the same dealer that inspected it before and verified the studs were not stretched, now found that the pads and rotors were damaged and the studs were studs now stretched. No problem before the recall but after the recall and new torque for the wheels the studs are stretched. Dodge said they will pay for the studs to be replaced but not the brakes. The brakes were fine before. If it were just the pads I would understand that this could be normal wear but the rotors being destroyed only on the wheels that now had stretched studs does not make any sense and given that it was inspected beforehand and only after the new torque did the studs stretch and damage the rotors it seems like they may not be fixing the issue that the recall was originally issued for, in fact, they may have made the problem worse. The representative from Dodge said they have not had any other complaints so the brake damage must not have been caused by the stretched studs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470423June 22, 2022
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2015 Ram 3500. The contact had initially received notification of NHTSA Campaign Number: 21V398000 (Wheels). The vehicle was then taken to a dealer where the recall repair was performed. The contact stated that approximately 6,600 miles after the recall repair was performed, the vehicle started vibrating while driving at various speeds. Additionally, the contact mentioned that the brake pedal was vibrating while depressed. There was no warning light illuminated. Upon inspection, the contact discovered that all the lug nuts on each wheel were not properly tightened. The dealer and the manufacturer were notified of the failure. The vehicle was not repaired. The failure mileage was approximately 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445988January 3, 2022
WHEELS
Informed on recall for a wheel stud possibly breaking sending wheel flying off vehicle. 7 months later and no fix!! This could be a deadly occurence if wheel comes off vehicle and hits another vehicle as well as loss of control of my vehicle. I also tow 16000lb trailers!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404690March 24, 2021
STEERING
DRAG LINK WAS TACK WELDED BY DEALER AS A TEMPORARY FIX BUT WILL NOT REPLACE IT WITH THE UPGRADE. I CANNOT GET A WHEEL ALIGNMENT UNLESS I PURCHASE A NEW DRAG LINK FOR 450.00 DOLLARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398518March 1, 2021
STEERING, SUSPENSION
I WAS TOWING MY TRAVEL TRAILER AND ENTERED A SLIGHT LEFT TURN AT APPROXIMATELY 50MPH WHEN MY FRONT DRIVER SIDE TIRE STARTED TO SHAKE/WOBBLE UNCONTROLLABLY. I SLOWED DOWN AND IT STOPPED. DEALERSHIP REPLACED BOTH FRONT HUBS AND BEARINGS. WHEN I HIT A SMALL BUMP WHILE TURNING AND NOT TOWING, IT STILL SHAKES/WOBBLES UNCONTROLLABLY. I NOTIFIED DEALERSHIP ABOUT IT AND THEY STILL FAILED TO MAKE THE REPAIR. THE VEHICLE IS STILL UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395809February 11, 2021
SUSPENSION
THE TRUCK WAS RECALLED AND A TEMPORARY WELD WAS PLACED ON THE FRONT STEERING ALIGNMENT UNTIL PARTS COULD BE OBTAINED FOR A PERMANENT FIX. NOW IT SHOWS AS REPAIRED BUT A PERMANET REPAIR WAS NEVER MADE. I CAN NOT ALIGN MY STEERING BECAUSE IT IS WELDED. AT THE VERY LEAST THIS WILL CAUSE UNEVEN TIRE WEAR AND PREMATURE REPLACEMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394457February 3, 2021
ELECTRICAL SYSTEM, WHEELS
TPMS SENSORS BEING CALLED OUT IN WRONG LOCATIONS FOR REAR TIRES. TPMS WAS CALLING OUT TIRES IN WRONG POSITIONS AND VALUES. FRONT WAS ALSO CALLING IT INCORRECT VALUES. DUALLY. PROBLEMS WITH INCORRECT CALL OUTS CAUSED MULTIPLE TRIPS TO REPAIR SHOPS, TO REPAIR TIRES THAT WE'RE INFLATED PROPERLY BUT READING OUT ON WRONG SIDE OF VEHICLE. AFTER LAST VISIT, DEALER REPLACED TWO ALLEGEDLY BAD SENSORS WHILE ONLY ONE BAD ONE WAS IDENTIFIED AS BAD BY DISCOUNT TIRE. WHILE ALL TPMS APPEARED TO BE READING AFTER THIS REPAIR, RIGHT REAR OUTER TPMS WAS READING A STEADY 68 PSI WHILE ALL OTHER TIRES STARTED OFF LOWER AND INCREASED APPROPRIATELY AS TIRES HEATED UP WITH DRIVING, THIS SENSOR READING DID NOT CHANGE. DUE TO CROSSED READINGS ON FRONT, RIGHT FRONT TIRE WAS INDICATING LOW PRESSURE WHILE PROSPEROUS INFLATED, AND LEFT FRONT WENT FLAT, DUE TO INCORRECT TPMS SENSOR READINGS, STRANDING VEHICLE UNTIL IT COULD BE REPLACED AND TAKEN TO SHOP. CONSIDER CHRYSLER RECALL P62 ... ALSO DEALER NOW CLAIMS THAT INNER AND OUTER TIRES USE THE SAME STPMS SENSORS, WHEN OTHER HAVE REPORTED THAT THE INNER AND OUTER TIRES ON THE DUALLY USE DIFFERENT SENSORS.. BUILD DATE 10/2014 .... LOOKS LIKE YOU. NEEDED TO RECALL A BROADER RANGE OF DUALLY THAN JUST THE CHASSIS CAB FOR TPMS DOR 2015'S UNDER P62 I AM AT DEALER AGAIN, AS THEY BUMBLE THEIR WAY AROUND FIXING THE TPMS AND ATTEMPTING TO ALSO UPDATE THE RADIO SOFTWARE FROM 15.17.5 TO 18.45.01
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377155November 30, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT STATED THAT THE VEHICLE SHIFTED INTO LIMP MODE WITHOUT WARNING, CAUSING THE VEHICLE TO INDEPENDENTLY DECELERATE WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT TOOK THE VEHICLE TO LITHIA CHRYSLER DODGE JEEP RAM FIAT OF EUGENE (2121 MARTIN LUTHER KING JR BLVD, EUGENE, OR 97401) WHERE THEY DIAGNOSED THE VEHICLE WITH A DEFECTIVE TURBO BOOSTER ACTUATOR. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373192November 5, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT STATED WHILE DRIVING 5 MPH, THE SERVICE TRANSMISSION AND SHIFT TO DRIVE WARNING MESSAGE WERE DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT PARKED AND RESTARTED THE VEHICLE. THE VEHICLE HESITATED AND THEN STALLED. THE CONTACT RESTARTED THE VEHICLE AND DROVE TO HIS DESTINATION. THE CONTACT STATED THAT THE FOLLOWING DAY THE FAILURE RECURRED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO INDEPENDENT MECHANIC AND WAS INFORMED THE GEAR SHIFTER LINKAGE CABLE NEEDED TO BE REPLACED. CROWN CHRYSLER DODGE JEEP RAM GREENSBORO LOCATED AT 3710 W. WENDOVER AVE, GREENSBORO, NC 27407, (336) 895-1348, WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365011October 18, 2020
POWER TRAIN, VEHICLE SPEED CONTROL, VISIBILITY/WIPER
TIPM, REAR END LEAKS, TRANSMISSION REPLACED, DEF PUMP REPLACED, KNOX, EGR VALVE REPLACED, TURBO SENSOR, THIS TRUCK COST 2 DOLLARS A MILE TO OPERATE, BRINGING IT INTO THE SHOP IS LIKE PULLING TEETH HORRIBLE IT'S TWO TO THREE WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363224October 7, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT STATED THAT WITH THE KEY IN THE IGNITION, THE VEHICLE FAILED TO START WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE BATTERY CABLES WERE DISCONNECTED AND RECONNECTED AND THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC DETERMINED THAT THE PCM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 20V475000 (ENGINE AND ENGINE COOLING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350645August 21, 2020
UNKNOWN OR OTHER
INTEGRATED TRAILER BRAKE CONTROLLER NOT FUNCTIONING PROPERLY CANNOT APPLY ENOUGH VOLTAGE AND AMPERAGE TO TRAILER BRAKES TO PROPERLY STOP WHETHER STOPPED OR WHILE MOVING, MAXIMUM GAIN CANNOT APPLY ENOUGH STOPPING POWER. 3 TRAILER EXPERTS HAVE TOLD ME THE POWER IS INSUFFICIENT TRAILER BRAKES HAVE BEEN SERVICED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342031July 29, 2020
WHEELS
DURING A TRIP ON AN IMPROVED HIGHWAY, THE FRONT END BEGAN TO SHAKE VIOLENTLY. THE STEERING WHEEL WAS HARD TO KEEP AHOLD OF AT 50 MPH. AT THIS TIME THE TRUCK HAD 17596 MILES ON IT. WHEN WE RETURNED HOME I CALLED MY DODGE DEALER, LANDERS MCLARTY TO EXPRESS MY CONCERN OF THE TRUCK PERFORMANCE. SUBSEQUENTLY I BROUGHT THE TRUCK IN FOR AN INSPECTION AND RESOLUTION OF THE PROBLEM. THE REPORT WAS THAT THE TIRES WERE CUPPED AND I NEEDED NEW TIRES. I FELT THAT THIS SHOULD BE TREATED AS DEFECTIVE EQUIPMENT AND THAT THEY SHOULD COVER THE COST. THE TIRES ARE NEXON TIRES FROM S. KOREA. AT 17596 MILES THEY SHOULD NOT FAIL THAT SOON. I WAS TOLD BY THE GM THAT THEY HAVE TROUBLE WITH TIRES ON 'THIS KIND OF TRUCK AND THAT I GOT GOOD USAGE AT 1759 MILES. AM TAKING THE THE VEHICLE TO AN INDEPENDENT TRUCK CENTER TO HAVE AN INSPECTION AND REMEDIATION F TIRES IF NEEDED. HAVE BEEN TOLD THAT 17596 MILES IS TOO SOON FOR TIRES TO FAIL. DODGE RAM DEALER, LANDERS MCLARTY REFUSES TO HONOR MY 10 YEAR WARRANTY DUE TO TIRE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328556June 12, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V036000 (POWER TRAIN) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT CONTACTED HILL KELLY DODGE CHRYSLER JEEP RAM (6171 PENSACOLA BLVD PENSACOLA, FL 32505, 850-972-2050) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. BAY CHRYSLER DODGE JEEP (636 15TH ST PANAMA CITY, FL 32401, 850-785-159) WAS NEXT CONTACTED HOWEVER, WAS UNABLE TO PERFORM THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323558May 6, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND NHTSA CAMPAIGN NUMBER: 20V036000 (POWER TRAIN) HOWEVER, THE PARTS FOR THE RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT NORMANDIN CHRYSLER DODGE JEEP RAM FIAT LOCATED AT 900 CAPITOL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136, EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323358May 5, 2020
STEERING
TL* THE CONTACT WAS A LAWYER CALLING ON BEHALF OF HER CLIENT WHO OWNED A 2015 RAM 3500. THE LAWYER STATED WHILE HER CLIENT WAS HAULING HORSES AT AN UNKNOWN RATE OF SPEED, THE STEERING ROD BROKE UNEXPECTEDLY, CAUSING THE DRIVER TO LOSE CONTROL OF THE VEHICLE. THE DRIVER DROVE DOWN AN EMBANKMENT AND HIT A SIGN, TOTALING THE VEHICLE. THE LAWYER WAS UNAWARE IF ANY WARNING LIGHTS WERE ILLUMINATED PRIOR TO THE FAILURE; THE LAWYER WAS ALSO UNAWARE IF THE AIR BAGS DEPLOYED UPON IMPACT. THE DRIVER NOR THE HORSES WERE INJURED DUE TO THE CRASH. THE POLICE WERE CALLED AND A POLICE REPORT WAS FILED. UPON INVESTIGATION, THE LAWYER DISCOVERED AN ACTIVE RECALL ON THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING); WHICH SHE LINKED TO HER CLIENT'S FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DEEMED A TOTAL LOSS. THE MANUFACTURER NOR THE DEALER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11321195April 15, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM
THE INTEGRATED TRAILER BRAKE MODULE FAILS WITH NO WARNING. WHEN REPLACED IT FAILS AGAIN. THIS HAPPENS WHEN TOWING AND THE DRIVER HAS NO WARNING OF FAILURE UNTIL THE BRAKES ARE APPLIED. IN AN EMERGENCY STOP THIS HAS PROVEN TO BE A RISK TO PROPERTY AND LIVES. THIS IS A CONSISTENT PROBLEM WITH DODGE RAM TRUCK FROM 2015 ON. *TR*DT CONSUMER STATED INTERNAL TRAILER BRAKE CONTROLLER WAS REPLACED AND VEHICLE HAS BEEN REPAIRED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321060April 14, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V036000 (POWER TRAIN) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. AN UNKNOWN DEALER AND THE MANUFACTURER WAS CONTACTED ON MULTIPLE OCCASIONS. THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT WAS NOT PROVIDED AN ESTIMATED DATE FOR PARTS ARRIVAL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320716April 9, 2020
EXTERIOR LIGHTING
WATER GETS INTO THE HEADLIGHT HOUSING AND STAYS IN THERE UNLESS HEADLIGHTS ARE REMOVED AND WATER IS RELEASED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317271March 10, 2020
EQUIPMENT, ENGINE
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED BILL BRYAN CHRYSLER DODGE JEEP RAM 3401 US-441, FRUITLAND PARK, FL 34731 WHERE THEY INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THE PARTS WOULD BECOME AVAILABLE IN MARCH 2020. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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