Ram 3500 Complaints (2018)

810 consumer complaints on file.

#11580974April 3, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
For over 3 months the ABS Brake warning, the anti skid control and the cruise has not worked in my truck. I have had it to two different dealers, and opened a case with Ram. Case#89336043. They told me part is not available and has not been for the past year. Just drive my truck like it is??? I dont really know what options i have at this point. Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581019April 3, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
The warning light comes on and then the traction control goes off and the cruise control will disengage all at once. There is also no trailer brake assist. This has been verified by a dealer in Columbus, GA. It is constantly going off and on. The warning light and the warning bell are a constant distraction to the driver. The truck was bought and within 50K miles it started. No warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580266March 31, 2024
ELECTRICAL SYSTEM
abs lite comes on no parts available 60,000 truck not safe to drive mine not only one ingoing trouble with a lot of
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580288March 31, 2024
SERVICE BRAKES
ABS/TRACTION CONTROL light comes on and goes off at random times while driving. Sometimes when I hit a bump, other times just going down a smooth street or even sitting at a stop light or just sitting at idle in a parking lot. When the lights are on I do not have use of cruise control, traction Control or ABS. I had the code read. It shows c2200-49 ABS internal electronic failure C0020-01 ABS pump motor control - general electrical failure. This has been a problem for about 2 years, and started around 85k miles. Sometimes it happens 30-40x in a 30min drive, other times I'll go weeks with the system working properly, then It starts acting up again. I just recently heard they were investigating the 2018 models for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580295March 31, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
ABS module problems. Flashes to check service ABS and traction control. Then goes away and comes back. Been having issue for over a year with no results in fixing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580129March 29, 2024
SERVICE BRAKES
The ABS HCU failed and sent a "service electronic brake" warning to the dash. The replacement part was in short supply by Stellantis because there are so many vehicles with this problem. The dealer is limited to one part replacement per week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579930March 28, 2024
UNKNOWN OR OTHER, SERVICE BRAKES, WHEELS
The rear lug nuts sheared off two different times hauling a camper, also was involved in a wreck where the truck hydro planed now the traction control lights are on also the low coolent light is on and there is plenty of fluid in the tanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579654March 27, 2024
SERVICE BRAKES
Failure of the anti-lock braking system/hydraulic control unit. This is the 2nd failure. First failure was repaired November 22, 2022 for $1127.37.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578635March 21, 2024
SERVICE BRAKES
My electronic braking system and abs is malfunctioning with a light on in the dash, it started out intermittently and is now constant. Took it to local dealer and they ordered parts to repair it but told me they were on back order and then Chrysler canceled the order on them unbeknownst to me or the dealer. Contacted Chrysler and they have no idea when parts will be available. I can get no guarantee on weather or not my truck is safe to drive as is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578491March 20, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
ABS, Cruise Control and Traction control warning lights constantly flash on dash informing me that they are disabled. Dealer is saying that Ram canceled their part order for the ABS module part number 68347098AC needed to do the repair with an estimated 1 year date before it is available. Truck is unsafe to drive due to ABS and traction control being inoperable and was warned I may be liable if I choose to drive it and an accident were to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578365March 19, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
Abs/traction control light. Dealer says it needs a new abs module and pump. It’s too new to have these issues, dealer states that it is not a recall and I would have to pay out of pocket ($1600) for the repairs. This is not safe at all. I live in indiana and doesn’t like stopping when the road is snow covered. Ram/chrysler needs to have this recalled immediately. This is very dangerous!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577804March 16, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL
VEHICLE: 2018 RAM 3500 Dually ISSUE: ABS Module failure RESULTS: Loss of traction control, cruise control, and brakes locking up while pulling heavy loads. A constant chiming from check engine light. INSPECTED: By several independent garages can not find replacement module. Willing to let be inspected if need be. CONCERNS: Brakes lock up and loose control,Cause a accident by rear-ending someone, can't use all the functionality of the truck such as cruise control. Iritating chiming sound make long trips unbearable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577543March 15, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Getting the "Service Electronic Brake System" alarm. Had this when it was under warranty and it was "Fixed". I am now getting this same error again. ABS, traction control and cruise control are all disabled when this warning occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577661March 15, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated on the instrument panel, after which a message "Service ABS" was displayed. The vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to an independent mechanic, who diagnosed a failure with the ABS. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577258March 14, 2024
WHEELS, POWER TRAIN:AXLE ASSEMBLY
I received a card in the mail stating my Truck had a recall for wheel studs two days later I lose my two wheels in the freeway almost causing accidents, My RAM is my only Income I use it as a hotshot I was charged $2000 for tow from Los Angeles CA to Bakersfield CA we left it at dealer for about two weeks they claim of inspections and parts not being in I file a claim with corporate and never hear from them I finally got my truck this Monday [XXX] and today [XXX] same wheel side seal breaks axles locks up and here I am stuck with another $2000 Tow payment Ram Corporate claims they will call me back in 24 hours its going on 3 weeks no calls or emails dealer claims corporate will refund my expenses I had to out of pocket tires as well since recall would not cover now I have no work no truck and no money [XXX] is amazing because first time around I could have cause a horrible accident and who would have paid if no one answers me the recalls are very dangerous this Dodge RAM truck 3500 is not safe at all it is a dully and the two back tires just flew off on the freeway the wheel studs all 5 cracked I really need help or guidance on what to do with this horrible situation please call [XXX] or email me at [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577316March 14, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL
In May of 2023 while towing my boat I got warning bells and flashing lights, alerting me of the failure of the ABS brake system. In a few miles the warning went away. Then came back on, about 12 times in 20 miles. I also lost my cruise control and traction control. I took to the dealer, about 10 times before they were able to have the episode happen. It was intermittent at first but VERY annoying and Unsafe. The ABS system is almost always in failure mode and has been since about August. They order the parts in June, I'm still waiting. I use the truck to tow a car , a 34 foot 5th wheel and numerous other heavy loads. ABS is very important as is the cruise on my long trips. I'm still waiting, no help at all from Chrysler corporation!! Almost everyone I've talked to with a 3500 and larger truck, has had it fail. I'm tired of paying for a vehicle that is unsafe to drive. I want Chrysler to offer to buy it back, offer a good trade or repair. Please make them fix what they sell!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577454March 14, 2024
SERVICE BRAKES
ABS warning light came on with warning bell. ABS and traction control systems not function properly, actually not working leaving the vehicle compromised when braking, especially in an emergency situation. The cruise control does not work when this application has failed. This issue has occured
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577205March 13, 2024
UNKNOWN OR OTHER
The ABS sensor warning indicator comes on randomly. Normally every 45 seconds or so. The cruise control will not work when the warning triggers. The dealer replaced the sensor and the HCU units when the truck had @ 40k miles. Problem reoccurred within 6 months. The replacement parts have not been available now for 18 months and the dealer tells me they have no expectation when the parts will be available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576200March 8, 2024
SERVICE BRAKES
i had my ABS system repaired at my local RAM dealership under the original ABS recall, it is now malfunctioning again abs/traction control and brake light on , i took it back to the dealership which has changed hands and they didn't seem interested in repairing it and they said it was on national backorder anyway , so i've had to remove the fuse so i can at least drive it without the warning bell dinging all the time , this needs to be recalled again because its very dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575947March 7, 2024
SERVICE BRAKES
As I'm sure you are aware of the ABS issues these vehicles have had over the last few years without any sort of correction it has been a nightmare. The ABS light and service electronic braking system has been beeping for over a year and the dealers and parts people have no resolve for this. We have recently been able to do what was RECOMMENDED by the dealers and found a used module to replace ours that is not working, but for a $1,650.55 repair getting a used part does not make me feel good about it, considering there's nothing to say this unit will not do the same thing in a few months. Again, we have been dealing with this for over a year and was told some point last year things were under review and waited 6 months for that review to be cleared and approved to only be told the review process was extended to try and find some resolve and still do not have any news from the Dealers or Manufacturers about this. To be such a huge safety component of the vehicle you would expect some sense of urgency on this matter, but that has not been the case for us or many others in this same situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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