Ram 3500 Complaints (2018)

810 consumer complaints on file.

#11596178June 24, 2024
SERVICE BRAKES
Vehicle was purchased used in Feb 2024 with 77000 miles. As I was leaving the dealer (Carmax), gauge cluster lit-up with Service ABS System and chimes. Spoke with dealer and they said to take it to Ram Dealer for diagnosis. Unit was diagnosed as needing a new ABS electronic AND hydraulic control module. Dealer was unable to get parts due to issues with FCA and parts not being available. Parts were on backorder until June 204. Continued driving vehicle, with ABS light coming on/off and ABS intermittently working and not. In June 2024, spoke to Ram Dealer, and FCA is saying I have to get the Electronic module replaced first. Ram Dealer replaced this on Friday 6/21/24 and things seemed fine. About 50 miles after picking up the truck (Saturday the 22nd), while towing my 20000 pound trailer (with my wife/kid/dog inside) the vehicle started losing power while on the freeway. I was able to get the vehicle to the shoulder and the hydraulic brakes on the truck were fully locked up. I had to put the vehicle in 4-lo to overcome the brakes to get the truck separated from the trailer so it could be towed to the dealership. The dealer has 3 other 2018 ram trucks on their lot with the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596022June 23, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
ABS/Service Electronic Brake Control and Cruise Control lights constantly flash and chime while driving. Have been told that replacements parts have been on back order for over a year now. Any help will be appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595908June 22, 2024
SERVICE BRAKES
The vehicle is displaying a "Service Electric Brake System" message indicating failure of the HCU and ABS system and possibly affecting stability control. There is a lengthy history of this issue with the 2500 and 3500 trucks but no fix, resolution or recall appears to be available for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594394June 14, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL
Antilock brake warning light that says service antilock brake system comes on often if you hit any bump or rough spot. It continually dings and then the cruise won’t work. We have been told the part to fix it is unavailable. It is a horrible thing that cannot be repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594124June 13, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES
I have been receiving an error for my electronic braking systems and ABS since July of 2023. I have been to various dealerships to have it fixed and have been told it is on a "galactic back order" - words from Dodge to the service advisors. I have attempted several times to contact Customer Care at Dodge over many months. My cases have been closed without resolution and with false promises of management will reach out to assist me. All I need is the 2 parts to be replaced so that I can use my cruise control and not have the constant dinging of the warning for the ABS and EBS. It has been very annoying and if there is such a large back order with others having this same issue, how come there is not a recall? It is the braking system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593854June 12, 2024
SERVICE BRAKES
My anit lock brake warning keeps going on and off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593940June 12, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated while driving at an undisclosed speed, the Electronic Braking System warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed that the ABS module needed to be replaced. The vehicle was taken to a local dealer and the contact was informed that the parts were on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure; however, no assistance was provided because the vehicle was no longer under warranty. The contact requested to buy the parts to repair the vehicle; however, the manufacturer refused to sell the contact the parts. The failed mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593588June 11, 2024
SERVICE BRAKES
ABS and traction light on dash. At 72,000 miles, I'm unable to drive my truck due to ABS module back ordered. Either I drive it and take a risk, or let it sit and rot. Purchased brand new in 2019. I have paid 965.00 monthly since 2019 and still owe 12,000 for a vehicle I do not feel safe in. I can't send a invoice, because the mechanic is not able to fix due to lack of parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593600June 11, 2024
SERVICE BRAKES
Abs module keeps on going out in many rams from 2500 to 3500. Making a alert sound about every 3 seconds making distractive driving I am currently #28 in line for the part in a small town and it's been 2 months now. They need a recall on this. They are being negligent by not saying there is a problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592563June 5, 2024
SERVICE BRAKES
anti lock brake warning lights randomly come on and sometimes continuously Dealership says module needs replacing along with numerous other customers 31 K miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592595June 5, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
1. "Service ABS soon" and Service Electronic System soon warning light and alarm occurs at random times. Failure code C0020-01. 2. Unsure if the braking system will actually work when needed. This vehicle is used to tow large heavy trailers and I just don't trust the breaks. 3. Took it to a repair shop since my warranty has expired. 4. No warning prior to failure. Failure occurred Jan 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592194June 3, 2024
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:ELECTRIC:CONTROL MODULE
The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the "ABS System Fault” message was displayed. The vehicle was taken to the dealer, who diagnosed failures with the ABS control module and ABS pump. The vehicle was repaired, but the failure reoccurred 7-months later. The vehicle was taken back to the dealer and was diagnosed with ABS control module and ABS pump failures. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer and it was determined that the ABS control module and ABS pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592301June 3, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES
Bought from a dealership a couple months ago (JAN 2024). Immediately started blinking electronic ABS error. Took in to get serviced, and now maintenance department is stating a replacement HCU and additional service will cost around $3.5k on a vehicle that has around 68k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591523May 30, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
ABS AND TRACTION CONTROL LIGHTS ON DUE TO FAILURE OF ABS MODULE AND PUMP. NO ACCIDENT BUT FEEL THERE COULD BE A PROBLEM IN THE FUTURE CONSIDERING THIS IS A SAFETY ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591578May 30, 2024
SERVICE BRAKES
Loss of ABS braking and traction control
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591214May 29, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
Service and systems and service electronics brake system warnings at approx 50000 miles. Dealer is saying it is an HCU failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590250May 22, 2024
SERVICE BRAKES
The Anti-lock Braking System module and the Hydraulic Control Unit originally equipped on 2018 Dodge Ram 3500. Vehicle is available for inspection upon request. Problem has been identified in 2020 by dealership upon delivery when issue first presented itself, and fixed by dealership. Issue came back in January 2023. I took the vehicle to an independent mechanic and the module was sent to have fixed. When the part was sent back after repair, the problem wasn't fixed. There were no known issues prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589832May 21, 2024
SERVICE BRAKES
The ABS warning light illuminates, and warning chimes continually go off as I drive. I've been literally waiting years for a fix (since 2020). The dealer says the parts are unavailable. In the meantime, I intermittently have no ABS, cruise control, or trailer brakes. This is concerning because I tow a heavy trailer. It is very easy to lose control if you're not careful.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589754May 20, 2024
SERVICE BRAKES
The ABS systems constantly shuts down, causing the Traction Control system to shut down. When I recently went on a trip towing my trailer I needed to stop on a downhill wet incline. When I first applied the brakes the system was working properly but failed during my stop and it caused a significant steering issue as I had to now react differently. This is a safety concern and RAM knows about it. I am paying for a vehicle that is unsafe to drive in less than perfect conditions. Very dissatisfied with RAM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589413May 18, 2024
SERVICE BRAKES
ABS failure light started coming on along with service electronic brake system. Dealer shows I believe code 0020 which is the ABS/HUC pump failure. Dealer says seeing it quite often, hard to get parts as each part is allocated and tested before leaving. So I either stop driving it and wait for parts which seems to be a known issue or keep driving and hope for the best while the engineers try to figure out what is going on. Currently it is sitting at the dealer as they try to get the part before we leave on a trip at the end of the month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ram 3500