Ram 3500 Complaints (2018)

810 consumer complaints on file.

#11611279August 27, 2024
SERVICE BRAKES
Abs braking not working , HCU failing pump. Ram will not cover this very critical system which faulty part due to no wear from use .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610788August 26, 2024
SERVICE BRAKES
Truck wouldn't stop antilock brakes did not work. Been trying to get 68347098ab and 68143491ab for the last 3 years from ram but been on backorder for that long. Was going down gravel road and trying to stop but wouldn't one wheel locked up and truck went into ditch smashing fender and hood.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11610914August 26, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
Intermittent issues with the cruise control system and the ABS electronic braking system. The lights will flash on and off and the beeping is constant. If beating on the side of steering wheel will allow you to turn cruise control, then the ABS system will be okay for unknown reasons it will start flashing again and cancel the cruise control and the system will start flashing check the ABS electronic braking systems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610685August 25, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
Lights and chimes constantly signaling trouble with ABS/Traction Control system. OBD 2 indicates ABS Module failure but have read online it could also be HCU pump, a connection problem or a combination of issues. At this point the warning lights are on constantly while driving. No cruise control available. Talked to dealership and informed they are aware of the issue as it is wide spread with several models. Long back order and wait times for upgraded parts. Seems clear it is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610185August 22, 2024
SERVICE BRAKES
No antilock brakes for 3 years. The parts have been on back order for 3 years and still no sign of when be in. Always in back of mind if brakes will work or not when trying to stop truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609862August 21, 2024
SERVICE BRAKES
My car keeps giving the warning that the ABS brakes need to be serviced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609621August 20, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL
We bought this truck from a dealer in March of 2023. We were never informed by the dealer that the truck had this issue. ABS light and traction control lights come on & stay on for periods of time. Sometimes lights come on & off repeatedly while driving along with chime on & off. When lights come on, there is no cruise control available to use. I took it to the dealer we purchased from over a year ago and was told there was no solution for the problem. They said it was under an engineering review. No parts were available for a fix. I have documentation from the previous owner that this was occurring when he owned it in April of 2022. Since we pull trailers with equipment and also a large fifth wheel camper, we feel very unsafe when the ABS braking system and the traction control goes out while driving this vehicle. It is available for inspection upon request. When will there be a repair for this?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609806August 20, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, WHEELS
A diagnostic code has been displayed for the Anti-Lock Brake System - C0020-01 —> ABS Pump Motor Control - General Electrical Failure. Going over a bump in the road will cause the ABS system to deactivate the cruise control. The diagnostic code can be cleared and the cruise control will resume. Reading on RAM / Cummins online sites, many say that either the HCU and / or ABS Module needed to be replaced and many submitted reports to the NHTSA to start an investigation. No damage has been evidenced at any of the wheel sensors. With the ABS illuminated, it appears that the unit wouldn’t function if needed. The clearing of codes has been done numerous times. First noticed in about January 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609392August 19, 2024
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
The contact owns a 2018 Ram 3500. The contact stated while driving at an undisclosed speed, the "Service ABS" message was displayed. The traction control and ABS warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the ABS control module. The vehicle was not repaired due to parts not being available. The manufacturer was not notified of the failure. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609448August 19, 2024
SERVICE BRAKES
1. Serv anti-lock brake system,. 2. service electronic braking system. ABS light on and traction control light on. Diagnosed issue is Hydraulic control unit and possible module antilock brake system. Dealership does not have the parts for repair. Manufacturer refuses to put a recall notice even though several complaints have been issued by the RAM community.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609229August 18, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Abs and electronic control system lights intermittently come on and off constantly and have been for 25,000 miles. When it started happening Chrysler knew what the problem was hcu and abs module is malfunctioning but unfortunately no parts were available and couldn’t tell me when they would be available. I’m just now putting in the complaint due to just learning about this site.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609119August 17, 2024
SERVICE BRAKES
The abs light and the traction control light come on and you get the code for a bad abs pump and hcu. Codes are C0020-01 and code C0020-16
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609148August 17, 2024
SERVICE BRAKES
HCU / ABS light lmaps started flickering and now stays on I only have 42k miles on this truck. When I researched come yo find out everyone is having the same problem with the 2017 and 2018 this is a safety problem that needs to be fixed. I was on a wet road went to stop abs light came om I slid alot scared me to death considering I was pulling a 10k lb trailer behind me. Anytime it rains I'm scared to drive this truck rear wheels spin way too easy especially with traction control not working and I don't trust the stopping after my incident. With so many more customers having this issue please have this fixed asap make it a recall someone will end up getting seriously from this issue and many have notified this site FIX THE PROBLEM ITS NOT SAFE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608900August 16, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
The ABS system failure and traction control lights came on and have been coming on intermittently. This failure has caused the vehicle not to retain cruise control and brake and stability control being reduced or potentially off could result in an accident. Upon research, this is a very common and costly issue not covered by warranty work, this seems to be something Ram should fix as it is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609049August 16, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated while driving at various speeds, the messages "Service Brakes" and "Service ABS" were displayed and an alarm sounded. The contact stated while driving 30 MPH, the failure recurred and the front passenger's side wheel locked up, causing the vehicle to accelerate unintendedly. The contact was able to decelerate and continued driving. The vehicle was taken to the dealer, where it was diagnosed and determined that the ABS pump and the ABS module needed to be replaced; however, the ABS module was on backorder and under engineering review. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE22012 (Service Brakes, Hydraulic). The manufacturer was not notified of the failure. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608730August 15, 2024
SERVICE BRAKES
The component that failed was a brake module. It caused the loss of ABS and TCS. The part was claimed to be on backorder, and it took seven months for the part to be replaced. This forced me to drive an unsafe vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608836August 15, 2024
SERVICE BRAKES
ABS and Traction control failure. Code C0020-01. Occurs at various speeds and while stopped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608310August 13, 2024
SERVICE BRAKES
ABS and Electronic Braking control modules have not been working for 13+ months. Originally diagnosed by dealership July 2023. Been trying to get RAM / Stellantis to fix it. Been told parts are back ordered or not available due to re-engineering. Have heard there are hundreds of trucks impacted at each dealership. Why hasn’t there been a recall and why is RAM not helping me to get it resolved? Another call with them today 8/13/2024 and the dealership just needs the approval for cost for the HCU and RAM Customer Care is not responding and when they do, it takes days and no resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607614August 9, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated that while starting the vehicle and while driving at various speeds, the service ABS and brake system messages were displayed. The contact stated that the failure recurred intermittently. The dealer was notified of the failure and informed the contact that the failure could be related to the HECU. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 52,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607189August 8, 2024
SERVICE BRAKES
HCU / ABS system failed at 34,000 miles resulting in the ABS system and speed control system not working as designed. It was a costly repair not covered under warranty however it needed to be repaired as not having the braking system working as designed was unsafe. This is a known issue with the 2017 and 2018 RAM heavy duty trucks. This unit was recalled on newer models however the the 2017 and 2018 models were not recalled resulting in an expensive required repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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