Ram 3500 Complaints (2018)

810 consumer complaints on file.

#11619521October 13, 2024
SERVICE BRAKES
2018 Ram 3500 Diesel truck with 70,000 miles. While driving the "service electronic braking system" alarm goes off and ABS lights come on and cruise control is disabled, along with electronic stability control. This happened while towing a 20,000 lb fifth wheel trailer and continues to happen with or without a trailer behind the vehicle. This is a known safety problem and there are several class action lawsuits but Ram has yet to authorize a recall on 2018 models. They knew there were defective parts and even put out technical service bulletins to their dealer's service departments. This is a VERY DANGEROUS condition associates with almost all these model trucks. It seems Ram does not care about loss of life but only their profit margins.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619310October 11, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THE ABS BRAKES YES IT IS AVAILABLE FOR INSPECTION BY NOT HAVING ABS BRAKEING WHEELS HAVE LOCKED UP HAVE NOT HAD DEALER CHECKIT HAD A MECHANIC PUT ON COMPUTER FOR CODES NO TRUCK HASN'T BEEN INSPECTED BY ANYONE ELSE BUT THE MECHANIC WARNING LIGHTS HAVE COME ON AND OFF A NUMBER OF TIME AND LATELY MORE OFTEN IT STARED ABOUT A YEAR AGO TOOK IT TO DEALER THEN BUT WASN'T REPAIRED PROPERTY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619223October 10, 2024
SERVICE BRAKES
The Hydraulic Control Unit is malfunctioning, as determined by a RAM truck dealer. The ABS brakes don't work as they should and the cruise control intermittently shuts off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618582October 7, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL
Intermittent loss of anti-lock braking system and cruise control. code C0020-01 ABS pump failure. First occurred at approx. 47,900 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618598October 7, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
Service abs/ service electronic brake system/ traction control alarm flashing on/off intermittently with no specific times or conditions. This first happened in may 2024 on a 6 hour road trip. Occasionally I can take it on a short trip and it may not flash the message during that trip and at other times it is constantly going on and off. I have not had this looked at by the dealer. I have read the codes using my personal scanner and it shows C0020-01 (Active) ABS Pump Motor Control- General Electrical Failure. I do not drive this vehicle daily and I can not relate it to wear and tear because the vehicle only has 23,900 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618035October 4, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES
Abs and traction control malfunction. Yes,it’s it available for inspection. I feel that it’s not safe for my wife and I to drive while doing this. No it has not been confirmed by the dealer or service center. No it has not been inspected by police or insurance representatives. No there were not warning and starts at 150k miles have 158962miles on it now
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617241September 30, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, VEHICLE SPEED CONTROL
I started getting an intermittent error code on my truck with only 36k miles on it. the traction control, abs and cruise control wont work when the service electronic braking system code is present. I have done a lot of reading and this seems to be a very common issue with the 2017 and 2018 ram trucks. It is so common that I called my local dealer and the part is on back order for months. I am getting very close to taking a long road trip with a 20ft trailer, which is the reason I purchased this truck. Now I cant even get a replacement part, that is a known issue and I was quoted $1100 for it. Braking system seems to be a safety issue, why isn't ram doing something about this issue!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616964September 27, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL
On September 8, 2024, I started getting intermittent ABS and Traction Control light with “Service Electronic Braking System”. Code C0020. When the light is on I lose cruise control. There is no specific condition that will cause the light to come on; i.e. bumps in the road, a certain speed, or setting at idle. The first instance of the light coming on, I was turning around in a parking lot, less than 5 mph. This cannot be associated to normal wear and tear. THIS IS A SAFETY ISSUE AND MUST BE A RECALL!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616454September 25, 2024
SERVICE BRAKES
The anit-lock breaks on my vehicle will go out at random. This seems to happen when you need them most. In my case I was towing an 8,000 lb trailer and had to stop short. The anti-lock break and traction control lights came on simultaneously and the right front tire locked up making it difficult to steer the vehicle. Since that event the light will come on at random when hitting a bump in the road or when breaking hard. A driver might think the ABS system is working until they hit the brakes and it fails. This appears to be related to NHTSA Action Number PE22012 and I would like to add my vehicle to the list of impacted units.55
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615421September 19, 2024
SERVICE BRAKES
My ABS , SERVICE TRACTION CONTROL , PARKING BRAKE, ANTI LOCK BRAKING ALL ARE ON AND DINGING ON MY DASH BOARD. ALL POINTS TO THE ABS MODULE PER THE DEALER . WILL THIS BE UNDER RECALL I SEE THE IS A RECALL FOR A ABS SOFT WARE UP DATE NOW BUT MY TRUCK IS NOT ON THAT RECALL. THIS COULD FIX MY PROBLEM AND DO NOT UNDERSTAND WHY MY 2018 RAM 3500 IS NOT ON THAT RECALL OR A RECALL HAS NOT BEEN DONE FOR THE ABS MODULE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615030September 17, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
On my 2018 RAM 3500 Duel rear wheel truck the ABS Pump Motor Control Unit is throwing a common code and warning lights intermittently that other year models have (C0020-01). This code has been confirmed by my dealer several times and this truck does not fall under any recalls for the ABS systems. I pull a 40 camper with this truck and with out the ABS and Traction control it could be very dangerous to myself and and others. I have spoken to FCA and they only told me that my VIN does not fall under any more recall then what has already been done. I do not know what needs to get done to have FCA fix this problem or release parts to get it fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614868September 16, 2024
SERVICE BRAKES
ABS Hydraulic control unit failed. ABS control unit failed. Vehicle has 60k Miles on it. safety item as ABS brakes may not work correctly in an emergency situation. very unsafe in a tow vehicle designed to tow/carry heavy equipment. forums indicate very common failure item, and parts are currently on back order with the manufacturer. confirmed failure by local dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614729September 15, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Intermittent chime and warning that anti lock brake needs servicing. Cruise control does not work when notice is displayed and chiming. warning comes and goes randomly After researching this problem it appears that this is a regular problem on this year ram truck I will report and take to the dealer if problem remains.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613324September 8, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
Failed abs module and/or hcu. Truck is available for inspection. Loss of abs and traction control causes loss of control of truck in wet conditions when stopping or cornering. Hcu was replaced by dealer 10/12/21 @ 20,109 miles due to code c0020. (Abs pump control motor general failure) Same issue/code @ occured again @ 47,000 miles. Have not been back to dealer as the truck is out of warranty and the cost is almost $2000 for the repair. Service Abs/traction control/ electronic brake warning lights constantly go on and off and eventually stay on. This causes abs and traction control to be unreliable and is extremely dangerous on wet roads and also dangerous to other vehicles on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613022September 6, 2024
SERVICE BRAKES
Antilock Braking System failure with my 2018 RAM 3500 Dually. The vehicle’s anti-lock brake system error, also causes the cruise control and traction control systems to become inoperable. The old HCU is currently on the vehicle for inspection by additional parties. This issue increases the risk to safety to vehicle occupants and public, for control of the vehicle, under wet or slick road conditions. As mitigation, while dealing with the defective part/system, drivers need to remember to operate vehicle differently in adverse conditions. Both a local shop and the Doge/RAM dealer confirmed the HCU needed to replaced. RAM MOPAR would not sell the HCU part to local shop for quick repair. Then I waited 5 weeks for service appointment at the local Dodge/RAM dealer, 1 week for estimate, 1 week for HCU part to arrive and schedule appointment, then finally 4 weeks to get appointment to (hopefully fix the problem, plaguing RAM owners due to the defect). I already had the unit replaced at 41K under warranty by the Dodge/RAM dealer, but unfortunately I am 1K miles out of warranty (75,000mi) on the second event, and estimated to cost me ~$750. The defective Hydraulic Control Unit, HCU, started to fail around July 1, 2024 sending service messages intermittently, and progressively got more as time went on. Both a local shop and the Doge/RAM dealer confirmed the HCU needed to replaced. The old HCU is currently on the vehicle for inspection by additional parties.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612729September 5, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ABS/ HCU ISSUES- BLINKING LIGHTS, Hendrick Dodge service in Cary, NC has the 2018 Dodge Ram 3500 in for service to replace the draglink that was another recall for 2nd time to replace the draglink this time. I know there is class action lawsuit 2023 file against FCA on the ABS modules and HCU's for 2017 &2018 ram 2500 and 3500 trucks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612839September 5, 2024
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
The contact owns a 2018 Ram 3500. The contact stated while driving at various speeds or while at a traffic light, the “Service ABS system Soon” message was displayed. There was an abnormal dinging sound detected. The ABS and traction control warning lights were illuminated. The vehicle was taken on three occasions to the local dealer, where it was diagnosed that the control module and the anti-lock braking system needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was not contacted. The failure mileage was approximately 24,365.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612330September 3, 2024
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2018 Ram 3500. The contact stated while driving 55 MPH, the ABS failed to engage. The brake warning light was illuminated. The contact stated that a dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612186September 2, 2024
SERVICE BRAKES
We purchased the vehicle as a back up for when my husbands every day work truck is in need of service. The truck is from 2018 and now has about 40,600 miles because it isn't used often. The truck would start flashing a light saying service anti-lock brake system sometimes during the time the light was flashing it felt like the brakes struggled a little. We have sent it in to get repaired and they quoted us over $1300 of repairs because it needs a an abs module and pump.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611922August 31, 2024
SERVICE BRAKES
Continuous intermittent Service ABS System / Service Brake System warning light and audible warning chime
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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