Ram 3500 Complaints (2018)

810 consumer complaints on file.

#11625769November 17, 2024
SERVICE BRAKES
My 2018 Ram 35000 with only 33,000 miles has recently been providing numerous ABS and Electronic Braking System warning lights. They are intermittently and can sound several times continually or they can go for several miles with no alarms. It appears that this is a well known issue with Ram trucks that I believe the manufacture should repair as it is a safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625799November 17, 2024
SERVICE BRAKES
I was driving my truck when the Service Electronic Braking System warning came on. Then the service the Anti-lock Brake System warning came on. Both warnings were flashing on and off. I took the truck into my mechanic which is an independent service center, American Muffler, in Burlington WI, on 10/23/24. I was told that the truck needed an ABS module and the Hydraulic Control Unit, but the mechanic was having problems getting the ABS module from the dealer, Miller Motors, in Burlington. I was told that Miller Motors needed authorization to sell the part, and it was pending. American Motors continued to call Miller Motors for updates and was told it was still pending. I finally picked up my truck on 11/04/24, without it being fixed. I drove the truck to my hunting land (about 120 miles), on [XXX]. The warnings continued to flash on and off periodically, on the trip. I stopped at Petersen Dodge, in Waupaca WI, to see if I could buy the ABS module there. Petersen Dodge didn't have one in stock but located one at a dealer in Janesville WI. I put money down at Petersen Dodge for the part and the part was going to be shipped to Petersen Dodge, where I was to pick it up. I was called the next morning and told by Petersen Dodge that the Janesville dealer cancelled the order. On 11/09/24, I tried to find the ABS module at Mopar.com National estore. They routed me to the Janesville dealer where it showed one in stock. I purchased that one online. On 11/11/24, I received an email from Mopar.com asking me for my VIN. I responded with the VIN. On 11/12/24, I received an email and phone call from Mopar.com stating that they were cancelling the order. On 11/15/24, I drove back home. The ABS indicator light and the Traction Control light were on the whole trip. I'm not sure if the truck is safe to drive this way, but I can't find anyone to sell the ABS module. I attached receipts and emails of me trying to buy the ABS module. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625682November 16, 2024
SERVICE BRAKES, BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: WARNINGS
ABS warning light came on, and stay on , parking sensors shut off , electronic braking system failed, brakes locked up, vehicle is unsafe and undrive able as brakes and abs system aren’t functioning safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625291November 14, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Abs braking system not working per dash lights Safety is un sure due to not knowing It is always on the dash as a problem that needs to be fixed or inspected It started 2 months ago an can’t be reset.todays date 11/14/2024
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624667November 12, 2024
SERVICE BRAKES
ABS warning light & Traction control warning lights coming on and off intermittently. Found problem to be a bad HCU assembly. There seems to be a reliability problem with this brake HCU assembly. Other Ram trucks have a recall for this same problem & this is the second time this HCU module has failed on my truck. The first failure was in March of 2022 when the truck had 46002 miles. The unit was replaced at that time and Chrysler paid for the replacement. This latest failure was the same HCU module and it failed in October of 2024 when the truck had 76563 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624526November 11, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
The service antilock brake system is constantly going off and the dealer says there is nothing they can do and no parts are available. We took it in and they ran a diagnostic and said they didnt know why and will not help us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624630November 11, 2024
SERVICE BRAKES
I am getting a warning on my dash to "service electronic braking system". I took it to the dealer and they told me the ABS Module and HCU internal failure. My truck only has 31,245 miles on it and I do not believe this important safety system should be failing so soon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624307November 8, 2024
VEHICLE SPEED CONTROL, SERVICE BRAKES
my traction control, cruise control unavailable, and warning light to service abs electrical system. Dealership said the hydraulic control unit has to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624083November 7, 2024
SERVICE BRAKES
Warning of Anti skid system needs service
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623902November 6, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL
My 2018 Ram 3500 DRW truck for no reason started throwing dash warning lights intermittently after 60,000 miles. The warning lights activated on the dash were for ABS and Traction Control, with an annoying ding when they appeared. The center dash light stated "Service Antilock Braking System. Additionally, when this occurred the cruise control did not work. The warning lights were intermittent and just occurred at any time and disappeared as quickly as they showed up. This would happen for miles and for no apparent reason just stopped for a period of time. I took the truck to the dealer who informed me that its a known issue with the ABS HCU and the truck would be safe to drive but I would not have ABS and cruise control would not work. They also said parts were not available and could be a six month wait. They also told me that there were no recalls on the problem. I received a quote for repair which was in excess of $1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623693November 5, 2024
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2018 Ram 3500. The contact stated while driving at an undisclosed speed, the ABS and traction control warning lights illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the ABS control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V140000 (Service Brakes, Hydraulics, Electronic Stability Control (ECS), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623708November 5, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
ABS and Electric Brake failure. Second time this has been fixed. Once at roughly 30,000 miles and now again at 48,000 miles. Paperwork from dealer on both failures is “Internal Pump Failure EL001, Replace HCU. Replace old part SKU with new version…68143491AB” I entered a similar claim with you on this the first time it failed. It seems Chrysler Dodge Ram knows there is an issue based on them using an updated part this time vs last time. Also lots of internet chat forums talking about this issue. Since this is ABS / electric brakes I would think it would be a relatively serious safety concern on their part and with NHTSA. Why is there no recall on this yet? Aside from the obvious of preventing potential fatalities the cost of these pump failures is over $1,000 each time it happens. Thanks in advance for your help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623525November 4, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Service Electronic Braking Service and Service ABS/TRACTION CONTROL. This is intermittent. When it happens Cruise control, 4 wheel drive and abs doesn't work. Happens when I'm towing my camper or not. Trailer brakes won't work when this happens. Hundreds, maybe thousands of complaints about this on Ram forums. This problem occurs no matter what the speed is. It even happens while sitting still.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623075November 1, 2024
VEHICLE SPEED CONTROL, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Hello, I have an issue with the ABS Braking system on my 2018 RAM 3500 with only 50K miles on it. The lights are constantly coming on and off telling me that my ABS system needs servicing. this has been going on for two weeks. I was able to troubleshoot the problem and it says that my ABS pump and Module needs replacing. I was going to replace myself and when I ordered the parts from MOPAR they told me it was a 2 month lead time which I thought was unacceptable being such critical components to a vehicle. This week I almost rear ended another vehicle because the brakes failed. I have been online reading about the stories of these same complaints from many RAM & JEEP owners. How this company is getting away with safety issue is beyond me as this is going back to 2023, how are there no safety recalls on this not issued yet and customers not being reimbursed for the repairs. The issue was diagnosed by my independent mechanic using his scanner. If you require further info on this please feel free to reach out to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623025October 31, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, POWER TRAIN
1. The specified vehicle has intermittent ABS/ Brake Hydraulic Control module error. The vehicle is available for inspection upon request. 2. Error causes ABS and Cruise Control to be disabled while in motion as per warning messages displayed on instrument cluser and audio annunciation. 3. Driver and passenger were endangered due to ABS malfunctioning intermittently **while in motion**. I have reproduced the problem by causing a wheel slippage on wet pavement. This will cause the otherwise intermittent problem to be asserted with corresponding error messages/notifications to be displayed on instrument cluster. 4. The specified vehicle has NOT been inspected at a Ram dealer; however, the problem seems to be well-known on 2017-18 Ram 2500's and 3500's given the amount of Youtube videos on the topic as well as the amount of discussion on online forums such as [XXX] . 5. This 2018 vehicle has approx 43000 miles on it. The described problem was not detected until about 3 months ago (approx 8/2024). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622849October 30, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Warning lights for the ABS and the Electronic Brake System illuminated while driving, stating the systems must be serviced. The Cruise Control would either turn off or become nonfunctional. The tone would sound and the warning lights would illuminate. I took the truck in to the dealership after it happened but the lights would not come on while I was there. The dealership told me they could do nothing about it. After that, the tone began to sound and the lights came on again. We finally made it to the dealership when they could see the warnings. The service technician inspected the ABS and found that the ABS HCU had shorted internally. Further inspection found the ABS Module also shorted internally. Two trips were made to the dealership because the dealership did not have the parts in stock. This occurred at the same time as the cyberattacks which affected parts delivery and we were not notified the parts were in for over a month. The cost of the these two visits were over $1,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620521October 18, 2024
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2018 Ram 3500 and towing a 17,500 lbs RV 5th Wheel. The contact stated that while driving at approximately 60 MPH, the ABS and ESC warnings were illuminated. The contact stated the cruise control was engaged but when the ABS warning light illuminated, the cruise control disengaged. The failure was intermittent but was also occurring when not towing. A dealer was not contacted. The vehicle was not diagnosed and was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620680October 18, 2024
SERVICE BRAKES
ABS AND ELECTRIC BRAKE LIGHTS AND ALARMS AT DEALERSHIP NOW, COST OF OVER 1500.00 WITH ALL THE LAW SUITS AND THOUSANDS OF ABS FAILURES WHY HASNT A RECALL BEEN ISSUED TRUCK HAS 40,000 MILES NEVER BY A RAM AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620042October 16, 2024
BACK OVER PREVENTION
The contact owns a 2018 Ram 3500. The contact stated that while reversing, the rearview camera image was black. The local dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 179,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619996October 15, 2024
SERVICE BRAKES
ABS failure warning lights on and off constantly. Dealer replaced failed HVU and ABS module for 1181$. This is an open investigation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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