Ram 3500 Service Bulletins

2,690 manufacturer communications on file.

• September 2, 2017•Document ID: 10121776

  Service Bulletin/Repair Instructions
  VISIBILITY; EQUIPMENT

  Mfr Comm. #:

  23-039-17

  Date Added:

  November 3, 2017

  Manufacturer:

  RAM

  Summary

  Rear Door Fixed Glass Cover is Loose This bulletin involves rework to the rear door fixed glass cover trim. The customer may notice the glass cover trim is loose or shows a gap on either of the rear doorFig. 1.Gap Identified at Door

  Associated Products (8)

  2017 Ram 15002017 Ram 25002017 Ram 35002017 Ram 45002016 Ram 15002016 Ram 25002016 Ram 35002016 Ram 4500
  Associated Documents

  • DownloadMC-10121776-0001.pdf↗
• August 16, 2017•Document ID: 10224745

  Service Bulletin/Repair Instructions
  SERVICE BRAKES; BACK OVER PREVENTION; EXTERIOR LIGHTING; ELECTRICAL SYSTEM; FUEL SYSTEM, GASOLINE

  Mfr Comm. #:

  1807417

  Date Added:

  October 24, 2022

  Manufacturer:

  RAM

  Summary

  Flash: Powertrain Diagnostic and System Improvements This bulletin involves reprogramming the Engine Control Module/Powertrain Control Module (ECM/PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Codes (DTCs) have been set:P1C55 - NOx Sensor Intermittent - Bank 1 Sensor 1. P202E - Reductant Injector Performance. P218F - Reductant No Flow Detected. In addition, the following software enhancements are also available:Fuel filter minder improvement. Calibration changes to engine-off timer. Changes to engine warm up protection. Hydrocarbon Desorption (HCD) driveability improvements. A/C pressure sensor update. Exhaust Gas Recirculation (EGR) calibration changes.

  Associated Products (2)

  2017 Ram 35002017 Ram 4500
  Associated Documents

  • DownloadMC-10224745-0001.pdf↗
• August 16, 2017•Document ID: 10224744

  Service Bulletin/Repair Instructions
  BACK OVER PREVENTION; FUEL SYSTEM, GASOLINE; EXTERIOR LIGHTING; SERVICE BRAKES, HYDRAULIC; ELECTRICAL SYSTEM; POWER TRAIN

  Mfr Comm. #:

  1807317

  Date Added:

  October 24, 2022

  Manufacturer:

  RAM

  Summary

  Flash: Powertrain Diagnostic and System Improvements This bulletin involves reprogramming the Engine Control Module/Powertrain Control Module (ECM/PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following DTCs have been set:P202E - Reductant Injector Performance. P218F - Reductant No Flow Detected. Customers may experience one or more of the following conditions:Unpleasant odor in the vehicle at low speeds and when regeneration is active. Intermittent no crank and no start(68RFE automatic transmission only). Unable to complete ?Fuel Pressure Override? test in the scan tool. In addition, the following software enhancements are also available:Calibration changes to engine-off timer. Changes to engine warm up protection. Hydrocarbon Desorption (HCD) driveability improvements. A/C pressure sensor update. Exhaust Gas Recirculation (EGR) calibration changes. Improved fuel filter reminder calibration. Improved regeneration at low speeds. Updated accelerator pedal calibration to reduce hesitation. Calibration changes to reduce turbo inlet temperatures.

  Associated Products (2)

  2017 Ram 25002017 Ram 3500
  Associated Documents

  • DownloadMC-10224744-0001.pdf↗
• August 10, 2017•Document ID: 10224737

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; PARKING BRAKE; SEAT BELTS; BACK OVER PREVENTION

  Mfr Comm. #:

  0807117

  Date Added:

  October 24, 2022

  Manufacturer:

  RAM

  Summary

  This bulletin involves inspecting and updating the radio software, if required. A customer may experience one or more of the following conditions. Navigation Failed? message is displayed. Navigation is inoperative or inaccurate. CD player will not play songs and/or locks up the radio. Clock will not automatically update to local time. Clock may be off by several hours. (RA3 Only). HVAC temperature out of sync with radio display (KL vehicles). Some Uconnect App remote commands do not execute with the vehicle. Radio Apps are inoperative. Adds Apple Siri® Eyes Free capability for iPhone® owners. Auto Play can now be configured. Radio will lock up. Radio display screen is black or blank. Battery drain - due to radio remains on. HVAC temperature out of sync with radio display (KL vehicles). Track names may be displayed twice in USB or SD media modes. SD, USB or BTSA modes may become non-functional for a given ignition cycle. Duplicate song titles may be displayed in USB mode. Last track is displayed but next track is being played. Navigation function may reset itself after using One-Shot VR. Intermittently the Global Positioning System (GPS) may lose its location for a short time and causes routing and positioning concerns. GPS and Internal cellular device may become inoperative and causes a loss of GPS and cellular functions. A false Pop-up message may appear. Vehicle Phone Requires Service? even though the vehicle?s phone works properly. Back-up camera image may be unclear or jittery/stutters at times. Mute button status was not being displayed correctly. Presets where not shown correctly or were deleted. Park Sense tone continuously on. Radio display may show. Please insert USB Stick? Navigation may not start or may lose position. Rear camera may show a black screen for 3 seconds upon going to reverse. iPod would not resume playing after a VR session or phone call. Radio reset, screen lockup, blank screen or sluggish system.

  Associated Products (14)

  2014 Dodge Durango2014 Dodge Viper2014 Jeep Cherokee2014 Jeep Grand Cherokee2014 Ram 15002014 Ram 25002014 Ram 35002014 Ram 45002014 Ram 55002013 Dodge Viper2013 Ram 15002013 Ram 25002013 Ram 35002013 Ram 4500
  Associated Documents

  • DownloadMC-10224737-0001.pdf↗
• August 2, 2017•Document ID: 10224685

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; BACK OVER PREVENTION; POWER TRAIN; ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER

  Mfr Comm. #:

  9003319

  Date Added:

  October 24, 2022

  Manufacturer:

  RAM

  Summary

  Turbocharger, Turbo Speed Sensor, Turbo Gaskets and Seals 1. Do Not Replace Turbocharger for Exhaust Brake Operation Complaints. Do not replace the turbocharger for complaints of exhaust brake operating when the Exhaust Brake switch is off. Replacing the turbocharger will not address these complaints. Update the PCM with the new software version to correct this issue. 2. Turbo Speed Sensor is Now Serviceable. If a Turbocharger Speed Sensor is being replaced for a P2580 or any other reason, the Turbo Speed Sensor is now available separate from the Turbocharger Kit. do not replace the entire Turbocharger Kit. 2013-2015 Chassis Cab or Pickup - PN 68210095A$ 2007-2012 Chassis Cab or Pickup - PN 68039104A$. 3. Replace Exhaust Gaskets with Turbocharger Removal.~ If turbocharger is removed/replaced, the following items are not reusable and must be replaced: Turbocharger Gasket Turbocharger Outlet Seal Turbocharger Band Clamp If the front exhaust pipe is removed/replaced, the following items are not reusable and must be replaced. Turbocharger Outlet Seal Turbocharger Band Clamp

  Associated Products (12)

  2015 Ram 25002015 Ram 35002015 Ram 45002015 Ram 55002014 Ram 25002014 Ram 35002014 Ram 45002014 Ram 55002013 Ram 25002013 Ram 35002013 Ram 45002013 Ram 5500
  Associated Documents

  • DownloadMC-10224685-0001.pdf↗
• July 19, 2017•Document ID: 10223722

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE); AIR BAGS

  Mfr Comm. #:

  9003758

  Date Added:

  October 17, 2022

  Manufacturer:

  RAM

  Summary

  EGR Cooler If a customer comes in with a check engine light for P0401, P2281 or P0234 and the,technician has determined the EGR Cooler is plugged with soot, please contact Stephen Alvarado at the STAR Center at (866) 799-1695 ext. (4720271). Cummins Engineering is currently investigating root cause of this condition. If you do not receive an answer or call back within 15 minutes, proceed with normal diagnostics.

  Associated Products (8)

  2017 Ram 25002017 Ram 35002017 Ram 45002017 Ram 55002016 Ram 25002016 Ram 35002016 Ram 45002016 Ram 5500
  Associated Documents

  • DownloadMC-10223722-0001.pdf↗
• July 15, 2017•Document ID: 10223638

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

  Mfr Comm. #:

  0805317A

  Date Added:

  October 17, 2022

  Manufacturer:

  DODGE

  Summary

  This bulletin involves inspecting and if required, updating the radio software.

  Associated Products (8)

  2017 Chrysler 2002017 Dodge Durango2017 Jeep Grand Cherokee2017 Ram 15002017 Ram 25002017 Ram 35002017 Ram 45002017 Ram 5500
  Associated Documents

  • DownloadMC-10223638-0001.pdf↗
• July 13, 2017•Document ID: 10223635

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL

  Mfr Comm. #:

  0802817

  Date Added:

  October 17, 2022

  Manufacturer:

  DODGE

  Summary

  This bulletin provides information regarding the latest Flash Over The Air update (FOTA) and provides a service technician an overview of the steps a customer will need to take to complete the update.

  Associated Products (42)

  2017 Chrysler 2002017 Chrysler Pacifica2017 Dodge Durango2017 Dodge Viper2017 Jeep Cherokee2017 Jeep Grand Cherokee2017 Ram 15002017 Ram 25002017 Ram 35002016 Chrysler 2002016 Chrysler 3002016 Dodge Challenger2016 Dodge Charger2016 Dodge Durango2016 Dodge Viper2016 Jeep Cherokee2016 Jeep Grand Cherokee2016 Ram 15002016 Ram 25002016 Ram 3500+ 22 more
  Associated Documents

  • DownloadMC-10223635-0001.pdf↗
• July 13, 2017•Document ID: 10108546

  Service Bulletin/Repair Instructions
  EQUIPMENT:APPLIANCE:AIR CONDITIONER

  Mfr Comm. #:

  68234041A$

  Date Added:

  July 14, 2017

  Manufacturer:

  RAM

  Summary

  "Thermal Expansion Valve (TXV), H-valve For D trucks only; When diagnosing an A/C system leak at the TXV (Thermal Expansion Valve, H-valve), do not replace the TXV unless it has been proven to be defective for function or for a leak. Instead replace just the O-ring(s) part number 05161806AA. For any questions call Matt Mihm cell (248) 736-6542. If no response in 15 minutes, please continue with repair."

  Associated Products (13)

  2017 Ram 15002017 Ram 25002017 Ram 35002016 Ram 15002016 Ram 25002016 Ram 35002016 Ram 45002016 Ram 55002015 Ram 15002015 Ram 25002015 Ram 35002015 Ram 45002015 Ram 5500
  Associated Documents

  • DownloadMC-10108546-0001.pdf↗
• July 7, 2017•Document ID: 10223672

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  2103017

  Date Added:

  October 17, 2022

  Manufacturer:

  RAM

  Summary

  This bulletin involves replacing the transmission assembly.

  Associated Products (6)

  2017 Ram 35002017 Ram 45002017 Ram 55002016 Ram 35002016 Ram 45002016 Ram 5500
  Associated Documents

  • DownloadMC-10223672-0001.pdf↗
• July 1, 2017•Document ID: 10223639

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

  Mfr Comm. #:

  0805317

  Date Added:

  October 17, 2022

  Manufacturer:

  RAM

  Summary

  This bulletin involves inspecting and if required, updating the radio software.

  Associated Products (8)

  2017 Chrysler 2002017 Dodge Durango2017 Jeep Grand Cherokee2017 Ram 15002017 Ram 25002017 Ram 35002017 Ram 45002017 Ram 5500
  Associated Documents

  • DownloadMC-10223639-0001.pdf↗
• June 28, 2017•Document ID: 10219843

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  9003742

  Date Added:

  September 15, 2022

  Manufacturer:

  RAM

  Summary

  Gear set If you are working on a 2017 HD truck with axle whine concern and you're replacing the gear set, please call Mark Houy at cell: (248) 961-1826. If no response within 15 minutes, please proceed with the repair.

  Associated Products (2)

  2017 Ram 25002017 Ram 3500
  Associated Documents

  • DownloadMC-10219843-0001.pdf↗
• June 28, 2017•Document ID: 10138872

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

  Mfr Comm. #:

  9003749

  Date Added:

  June 4, 2018

  Manufacturer:

  JEEP

  Summary

  RA2 Radio 5" Uconnect Before replacing this radio, make sure you can reproduce the customer issue. If the radio is locked up, has a blank screen, or no sound, please perform a vehicle battery reset. If radio functionality is resumed, return the vehicle to the customer. If there are any questions or concerns or the vehicle has been in for repair for the same radio concern more than once, please call Rick Gordon at Cell (248) 630- 6281. If no response in 15 minutes, proceed with repair.

  Associated Products (27)

  2017 Chrysler 2002017 Chrysler 3002017 Chrysler 300C2017 Chrysler Pacifica2017 Chrysler Town and Country2017 Dodge Challenger2017 Dodge Charger2017 Dodge Durango2017 Dodge Grand Caravan2017 Dodge Journey2017 Dodge Viper2017 Fiat 124 Spider2017 Fiat 5002017 Fiat 500e2017 Fiat 500X2017 Jeep Cherokee2017 Jeep Compass2017 Jeep Grand Cherokee2017 Jeep Patriot2017 Jeep Renegade+ 7 more
  Associated Documents

  • DownloadMC-10138872-0001.pdf↗
• June 28, 2017•Document ID: 10138868

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  9003742

  Date Added:

  June 4, 2018

  Manufacturer:

  RAM

  Summary

  Gear set If you are working on a 2017 HD truck with axle whine concern and you're replacing the gear set, please call Mark Houy at cell: (248) 961-1826. If no response within 15 minutes, please proceed with the repair.

  Associated Products (2)

  2017 Ram 25002017 Ram 3500
  Associated Documents

  • DownloadMC-10138868-0001.pdf↗
• June 24, 2017•Document ID: 10219909

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  25-003-17 REV. A

  Date Added:

  September 15, 2022

  Manufacturer:

  RAM

  Summary

  Flash: Dosing Control Unit (DCU) Diagnostic and System Improvements This bulletin involves reprogramming the DCU with the latest available software and if necessary replacing the unit. Some customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find the following Diagnostic Trouble Codes (DTCs):P207F - Reductant Quality Performance. P202C - Reductant Tank Heater Control Circuit High. P203B - Reductant Level Sensor 1 Circuit Performance.

  Associated Products (4)

  2016 Ram 25002016 Ram 35002016 Ram 45002016 Ram 5500
  Associated Documents

  • DownloadMC-10219909-0001.pdf↗
• June 24, 2017•Document ID: 10219907

  Service Bulletin/Repair Instructions
  POWER TRAIN; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

  Mfr Comm. #:

  18-040-17 REV. A

  Date Added:

  September 15, 2022

  Manufacturer:

  RAM

  Summary

  Flash: 6.4L Powertrain Diagnostic and System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. This bulletin fixes all vehicles listed and also contains an optional software path for situations where the customer is specifically complaining of a drone noise, shudder, pulsation, or vibration under light throttle applications, while vehicle is operating in Multi Displacement System/Economics (MDS/ECO)mode (optional software available for D2&DJ vehicles).There will be two separate software options displayed on the wiTECH flash tab. The software file released for this condition contains the verbiage ?MDS NOISE?. The other file is the standard software that does not contain improvements for the drone/shudder concern. If for some reason the customer finds this shudderimprovement objectionable, the PCM software may be returned/reflashed to the standard version.Both software versions will address the remaining conditions noted in the bulletin.A small number of customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following DTCs have been set:P1404 - EGR Close Position Performance. P0404 - EGR Position Sensor Performance. P0405 - EGR Position Sensor Circuit Low. P0406 - EGR Position Sensor Circuit High. P2172 ? High Airflow/Vacuum leak detected. P0870 - OD Hydraulic Pressure Test (66RFE Only). This software update also includes the following enhancements:Reduced downhill gear hunting when using cruise control. Reduced drone noise at minimum converter clutch operating speed. Reduced low speed drone noise. Improved Exhaust Gas Recirculation (EGR) valve control at maximum desired lift. This will help reduce, long crank/start time. Improvements to engine idle quality such as rough idle after high altitude start and stability of engine RPM at idle.

  Associated Products (4)

  2017 Ram 25002017 Ram 35002017 Ram 45002017 Ram 5500
  Associated Documents

  • DownloadMC-10219907-0001.pdf↗
• June 24, 2017•Document ID: 10138931

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  25-003-17 REV. A

  Date Added:

  June 4, 2018

  Manufacturer:

  RAM

  Summary

  Flash: Dosing Control Unit (DCU) Diagnostic and System Improvements This bulletin involves reprogramming the DCU with the latest available software and if necessary replacing the unit. Some customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find the following Diagnostic Trouble Codes (DTCs):P207F - Reductant Quality Performance. P202C - Reductant Tank Heater Control Circuit High. P203B - Reductant Level Sensor 1 Circuit Performance.

  Associated Products (4)

  2016 Ram 25002016 Ram 35002016 Ram 45002016 Ram 5500
  Associated Documents

  • DownloadMC-10138931-0001.pdf↗
• June 24, 2017•Document ID: 10138930

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  18-040-17 REV. A

  Date Added:

  June 4, 2018

  Manufacturer:

  RAM

  Summary

  Flash: 6.4L Powertrain Diagnostic and System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. This bulletin fixes all vehicles listed and also contains an optional software path for situations where the customer is specifically complaining of a drone noise, shudder, pulsation, or vibration under light throttle applications, while vehicle is operating in Multi Displacement System/Economics (MDS/ECO)mode (optional software available for D2&DJ vehicles).There will be two separate software options displayed on the wiTECH flash tab. The software file released for this condition contains the verbiage MDS NOISE. The other file is the standard software that does not contain improvements for the drone/shudder concern. If for some reason the customer finds this shudderimprovement objectionable, the PCM software may be returned/reflashed to the standard version.Both software versions will address the remaining conditions noted in the bulletin.A small number of customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following DTCs have been set:P1404 - EGR Close Position Performance. P0404 - EGR Position Sensor Performance. P0405 - EGR Position Sensor Circuit Low. P0406 - EGR Position Sensor Circuit High. P2172 ? High Airflow/Vacuum leak detected. P0870 - OD Hydraulic Pressure Test (66RFE Only). This software update also includes the following enhancements:Reduced downhill gear hunting when using cruise control. Reduced drone noise at minimum converter clutch operating speed. Reduced low speed drone noise. Improved Exhaust Gas Recirculation (EGR) valve control at maximum desired lift. This will help reduce, long crank/start time. Improvements to engine idle quality such as rough idle after high altitude start and stability of engine RPM at idle. Refine MDS transitions with improved slip and torque management

  Associated Products (4)

  2017 Ram 25002017 Ram 35002017 Ram 45002017 Ram 5500
  Associated Documents

  • DownloadMC-10138930-0001.pdf↗
• June 21, 2017•Document ID: 10219840

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  9003466

  Date Added:

  September 15, 2022

  Manufacturer:

  RAM

  Summary

  Rear Crank Shaft Oil Seal and Retainer Plate For Cummins equipped vehicles only; If you are working on a 2016 or 2017 vehicle ONLY and are replacing the Rear Main Seal for oil leak, replace seal, retainer and gasket using PNs; 05086755A$, 05086754A$, 05015705A$. Remove the retainer with the seal installed. Please do not disturb seal in retainer when removing from engine. Please refer to detailed repair instructions in DealerConnect TechConnect for oil seal retainer replacement. Cummins Engineering is currently investigating the root cause of the oil leak concern and would like to analyze these parts. Please contact Chad Eichbrecht at cell (248) 309-2695 to arrange for part return. If you do not receive a response within 15 minutes, please proceed with normal repair.

  Associated Products (8)

  2017 Ram 25002017 Ram 35002017 Ram 45002017 Ram 55002016 Ram 25002016 Ram 35002016 Ram 45002016 Ram 5500
  Associated Documents

  • DownloadMC-10219840-0001.pdf↗
• June 21, 2017•Document ID: 10219836

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  9003740

  Date Added:

  September 15, 2022

  Manufacturer:

  RAM

  Summary

  Oil Pan 2012-2017 Cummins engines with oil pan leaks, please inspect the shallow area of the oil pan for cracks. If cracks are found, please replace as necessary. Cracks are typically found above the cross member area. Please contact Chad Eichbrecht at cell (248) 309-2695 to arrange for part return or email [email protected] If you do not receive a response within 15 minutes, please proceed with normal repair.

  Associated Products (21)

  2017 Ram 25002017 Ram 35002017 Ram 45002017 Ram 55002016 Ram 25002016 Ram 35002016 Ram 45002016 Ram 55002015 Ram 25002015 Ram 35002015 Ram 45002015 Ram 55002014 Ram 25002014 Ram 35002014 Ram 45002014 Ram 55002013 Ram 25002013 Ram 35002013 Ram 45002013 Ram 5500+ 1 more
  Associated Documents

  • DownloadMC-10219836-0001.pdf↗