Ram 2500 Complaints (2021)

109 consumer complaints on file.

#11441336November 22, 2021
ELECTRICAL SYSTEM
My vehicle has a 12" screen in the dash. While Operating the Vehicle, weather notifications keep popping up. I've looked for ways to disable this "feature", even gone as far as cancelling the Sirius connected feature(by calling Sirius).These Pop-ups still persist and are distracting me from paying attention to the road. There is not way to turn these off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441016November 19, 2021
ELECTRICAL SYSTEM
The contact owned a 2021 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V798000 (Electrical System). The contact stated that while attempting to start the vehicle with a fob key from inside his residence, he did not hear the engine start. The contact looked outside when he noticed there were flames coming from underneath the hood. The fire department extinguished the fire. A fire department report was filed. The vehicle remained in the contact's driveway, not yet deemed totaled by the insurance company. Prior to the failure, the vehicle was taken to the dealer for the recall however, the dealer did not perform the recall repair. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that they would be in touch via email. The failure mileage was approximately 10,200.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11438830November 1, 2021
AIR BAGS
There was a severe head on collision and airbags did not deploy. The dealership says there was no deceleration however, the crash was severe enough that they should have deployed, the driver also tried to stop and the trucks airbag system did not detect the sudden brake. This is a 2021 truck that has a sudden brake sensor, that combined with the collision should have caused the airbags to deploy.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11438423October 27, 2021
SUSPENSION
Right rear shock failure which lead to shock oil leaking onto brake system. Local dealer states parts are not available due to current allotment met for the month. Took truck into Olathe Dodge for warranty repair on Monday 10/25/2021, two hours of waiting to be told part would not be available until end of November. No warning lamps etc displayed. Oil was found all over the rear end including wheel and tire. Creates a safety hazard with any fluid leaking onto braking system. Confirmed by dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437427October 20, 2021
STRUCTURE:BODY, UNKNOWN OR OTHER
Electronic tailgate has unlatched itself and fallen open while driving 5 times now twice now resulting in damage and things falling out of rear of truck onto highway
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435457October 4, 2021
FUEL/PROPULSION SYSTEM
Lost control of pedal no acceleration this has happened multiple times taken to dealership on multiple occasions. They can’t find a code for issue. Uconect reports the issue when it happens. It is a intermittent problem that occurs in some heavy traffic at times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429824August 20, 2021
ELECTRICAL SYSTEM, ENGINE
At a stop light after 10 min of normal driving on country and city roads my truck started smoking from front passenger wheel well. Smoke intensified and quickly turned black. Immediately pulled over and found flames burning through front passenger wheel liner and from around passenger side battery and intake filter. Fire was put out with fire extinguisher and engine bay sprayed down by fire truck when they arrived on scene. Fire melted through battery case leaking battery acid, parts of the intake filter housing, all surrounding electrical wiring and completely through wheel well. Was building in intensity until put out with fire extinguisher. Truck was purchased in June 2021 and had 0 active recalls. Truck was completely stock.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11428902August 12, 2021
AIR BAGS, SEAT BELTS
I was driving my 2021 ram 2500 west at approximately 35mph when a oncoming vehicle a 2008 Dodge Nitro failed to navigate a curve in the road crossing center line of road hitting me head on at a estimated 50-6- mph. (Driver was ticket for to fast for conditions) It was a clear , dry day. The Ram trucks air bag and seatbelt restraint system did not deploy/lockup . There were no warning lights , messages, or symptoms making me aware of any problems. The vehicle was towed from the scene, incapable of moving on its own. Vehicle has only 2000mi. The vehicle was inspected by insurance company and found to need a complete new frame due to the impact. 100s of people from police officers to dealers to service managers for Ram cannot believe that there was no airbag deployment or seatbelt restraint. Ram had a independent person inspect vehicle and and within 48 hours Ram sent me a email saying THE RATE OF DECELERATION NESSARY TO ACTIVATE THE AIRBAG SYSTEM WAS NOT THERE IN THUS ACCIDENT. I really disagree with Ram in this case as does Everyone That has seen the vehicle. When a 8000lb truck gets hit hard enough from a 3000lb car to knock it off the center of road and up over the curb that should have been more than enough impact to make my safety devices in my vehicle work as expected. If this accident did not provide enough acceleration for my safety equipment to work I believe along with many others that something in design is flawed.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11406962April 7, 2021
FUEL/PROPULSION SYSTEM
2020 RAM 2500 DIESEL 1900 MILES BEGAN TO LOSE POWER WHILE TRAVELING 70MPH ON THE EXPRESSWAY. I ATTEMPTED TO ACCELERATE TO NO AVAIL. I WAS TRAVELING IN THE FAST LANE AND CAUSED SERVAL VEHICLES TO ABRUPTLY CHANGE LANES AS TO NOT MAKE CONTACT WITH THE TRUCK. I ATTEMPTED TO EXIT THE ROAD, CHANGING MULTIPLY LANES, THE VEHICLE CONTINUED TO LOSE POWER BECOMING A HAZARD TO MOVING TRAFFIC. I WAS ABLE TO MANEUVER THE VEHICLE OFF THE ROAD. THE TRUCK WAS SHAKING AND SPUTTERING. I TURNED OFF THE TRUCK AND ATTEMPTED TO RESTART. THE TRUCK WOULD TURN OVER BUT NOT START. A TOW TRUCK WAS DISPATCHED TO MY LOCATION AND THE TRUCK TOWED TO LOCAL DEALERSHIP. I WAS TOLD THE FUEL PUMP CP4 HAD FAILED AND METAL SHAVINGS WERE IN MY FUEL SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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