Pontiac Grand AM Complaints

5,577 consumer complaints on file.

#10088487August 24, 2004
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE, EXTERIOR LIGHTING
FRIDAY MORNING I WAS ON EMPTY, SO I WENT TO THE GAS STATION. TURNED OFF CAR & FILLED UP, STARTED IT NO PROBLEM. THEN WENT TO GET BREAKFAST, TURNED OFF CAR. THE CAME BACK AFTER NO MORE THEN 5 MINUTES THE CAR WOULD NOT START. NO SPUTTERING, NO FAILURE TO FIRE, NO STALLING BEFORE THIS OCCASION. NOTHING. I HAVE HAD THE CAR FOR ABOUT 1.5 YEARS. I HAVE HAD NO PROBLEM WITH IT STARTING. I TOOK IT TO AUTO REPAIR SHOP & THEY SAID IT WAS COMMON PROBLEM. THAT THEY HAVE HAD A LOT OF 2001 GRAND AM WITH THIS EXACT PROBLEM. IT WAS FIXED. I WAS TOLD TO WATCH THE CAR BECAUSE IF IT HAPPENS AGAIN THEY WILL REPORT THE PROBLEM. WHEN WE FIRST GO THE CAR THE FRONT HEAD LIGHTS WOULD GO OFF BY THEMSELVES AT NIGHT. THAT HAPPENED AT 12:30AM. ALSO THE TAILLIGHTS WENT OUT AT THE SAME TIME. WE REPORTED THAT TO THE DEALERSHIP & THEY FIXED IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089679August 24, 2004
EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH
WHILE TURNING ON THE TURN SIGNAL THE LIGHTS FAILED. CONSUMER WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT HAZARD LIGHT UNIT NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088418August 23, 2004
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
THERE ARE NO SPECIFIC EVENTS LEADING UP TO PROBLEM. THE PROBLEM IS A HESITATION WHEN EXCELERATING WHICH TRIGGERS THE ABS LIGHT TO COME ON. BROUGHT TO LOCAL SHOP AND PUT ON THE COMPUTER BUT NO CODES ARE DETECTED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088333August 21, 2004
ENGINE AND ENGINE COOLING:ENGINE
WE PURCHASED A 2003 GRAND AM FROM GUNN PONTIAC IN SAN ANTONIO IN AUGUST 2003. WITHIN A MONTH THE CAR WOULD STALL OUT AT STOPS OR DURING TURNS. WE BROUGHT THE CAR IN TWICE TO THE DEALERSHIP AND WAS TOLD THAT THEY COULDN'T DUPLICATE THE PROBLEM. THE CAR HAS DONE THIS FOR THE LAST 11 MONTHS ON AND OFF. IN JULY 2004 THE SLAVE CYLINDER WENT OUT AND I WAS TOLD THAT IT WOULD BE 1200.00 TO REPAIR IT. THE SERVICE CONSULTANT TOLD ME THE 2 PROBLEMS COULD BE RELATED BECAUSE HE HAD NEVER SEEN THIS PART GO OUT AT 40,000 MILES AND THAT THE CYLINDER SHOULD LAST MUCH MUCH LONGER. ONCE THE CAR WAS REPAIRED I WAS THEN TOLD THAT THE DEALERSHIP WOULD NOT HELP US W THE REPAIRS. I TALKED TO THE SERVICE MANAGER , WHO BASICALLY CALLED ME A LIAR ABOUT THE PROBLEM W THE CAR STALLING AND THAT I WOULD HAVE TO TAKE THIS PROBLEM UP W PONTIAC NATIONAL REPS. AFTER 2 AND A HALF WEEKS OF NO ANSWERS FROM THEM WE WENT AND PICKED UP THE CAR ON FRIDAY(8/20/04). TONIGHT THE CAR STALLED OUT 4 TIMES ON A DRIVE. I AN DISCUSSED W PONTIAC AND THEIR LACK OF SERVICE!!*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089695August 20, 2004
ENGINE AND ENGINE COOLING:ENGINE
RECALL REPAIR REFUND REQUEST. *MR THE ENGINE COOLANT LOW LIGHT HAD ILLUMINATED AND THE HEATER WAS NOT BLOWING HOT AIR. THE INTAKE MANIFOLD GASKET WAS MALFUNCTIONING AND NEEDED TO BE REPLACED. THE CONSUMER AND HER BABY SUFFERED ANTI-FREEZE POISONING. THE CONSUMER REQUESTED A FULL REFUND. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089376August 20, 2004
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
CONSUMER TURNED THE IGNITION AND VEHICLE DID NOT START. UPON TRYING TO START THE VEHICLE AGAIN THERE WAS A NOISE. CONSUMER LOOKED UNDER THE HOOD AND THERE WAS FIRE.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10083307August 20, 2004
EXTERIOR LIGHTING:TURN SIGNAL
WHILE DRIVING THE TURN SIGNAL LIGHTS FAILED TO WORK. PLEASE PROVIDE MORE INFORMATION. *JB THE FAILURE BEGAN SPORADICALLY LAST YEAR AND HAS BECOME PROGRESSIVELY WORSE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083354August 20, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
WHILE DRIVING AT 5 MPH AND WITHOUT WARNING THE PASSENGER SIDE FRONT LOWER CONTROL ARM SEPARATED FROM THE VEHICLE, AS A RESULT THE FRONT WHEEL COLLAPSED. THE VEHICLE WAS TOWED TO AN INDEPENDENT SHOP. THE MECHANIC INDICATED TO THE CONSUMER THAT THE PROBLEM WAS DUE TO CORROSION. *JB THE REAR FRAME BOLT ON THE LOWER CONTROL ARM BROKE, WHICH PUT ALL THE WEIGHT ON THE FRONT FRAME BOLT OF THE LOWER CONTROL ARM AND AS A RESULT THE VEHICLE COLLAPSED. *NM *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089173August 18, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING VEHICLE AUTOMATICALLY SHUT DOWN . CONSUMER CONTACTED THE DEALER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089196August 18, 2004
AIR BAGS, VEHICLE SPEED CONTROL:CRUISE CONTROL
CONSUMER WAS DRIVING THROUGH A SCHOOL ZONE GOING LESS THAN 25 MPH AND CRUISE CONTROL KICKED IN. THE VEHICLE CROSSED INTO ONCOMING TRAFFIC AND WENT DOWN AN EMBANKMENT. THE VEHICLE HIT A TREE AND IT WASN'T UNTIL THE VEHICLE STOPPED THAT THE AIR BAGS DEPLOYED. WHEN THE AIR BAGS DEPLOYED THEY BLACKED THE PASSENGERS EYES. *AK *NM
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10086937August 16, 2004
STEERING:HYDRAULIC POWER ASSIST:PUMP
DURING LOW SPEED MANUEVERS, TURNING INTO A PARCKING SPACE,PARRALLEL PARKING, WHEN TURNING AT IDLE SPEED STEERING TIGHTENS UP LIKE IT IS MANUAL STEERING. TOOK TO DEALERSHIP THEY ORDERED A NEW POWERSTEERING PUMP. CAR CURRENTLY HAS 10,000 MILES BUT HAS BEEN DOING THIS SINCE NEW.. JUST A LITTLE INFO INCASE ANYONE ELSE HAS HAD THIS PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086940August 16, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
THE COIL SPRING ON THE LEFT SIDE BROKE WHILE WE WERE ON VACATION AND LEFT US STRANDED. LUCKILY IT DID NOT CAUSE AN ACCIDENT. PONTIAC REFUSES TO TAKE RESPONSOBILITY FOR THIS. I HAVE BEEN TOLD BY SEVERAL MCHANICS THAT THIS IS NOT COMMON AND SHOULD NOT HAVE HAPPENED UNLESS THERE WAS A DEFECT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086844August 14, 2004
ELECTRICAL SYSTEM:IGNITION, EQUIPMENT:ELECTRICAL
CAR HAS FAILED TO START ON 4 SEPARATE OCCASIONS. FIRST THREE TIMES QUICKLY FIX WORKED, TURNING KEY TO ON POSITION FOR 15 MINUTES THEN RESTARTING VEHICLE. CALLED DEALER AND THEY TOLD ME THERE WAS NOTHING THEY COULD DO. 4TH TIME CAR WOULDN'T START AFTER 2 TRIES WITH THE "QUICK FIX". NOTHING HAS BEEN DONE BY DEALER OR GM TO RESOLVE THIS ISSUE. FAITH IN PONTIAC PRODUCTS IS RAPIDLY DECLINING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087901August 13, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING CHECK ENGINE LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. ALSO, THE TRAC SYSTEM FLASHED ON AND OFF. VEHICLE SHUT DOWN. BUT CONSUMER WAS ABLE TO RESTART VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION. DEALER PLACED THE VEHICLE ON DIAGNOSTIC MACHINE AND CODES WERE FOUND. MECHANIC REPLACED THE O2 SENSORS. THEN, CONSUMER INFORMED THE MECHANIC THAT THE PROBLEM RECURRED, AND HAD NOT BEEN RESOLVED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086804August 13, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM
COOLANT LOSE, EVIDENCE FLUID ON THE GARAGE FLOOR, ETC., OR COOLANT WARNING LIGHT COMING ON. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087826August 12, 2004
SERVICE BRAKES, HYDRAULIC
WHILE APPLYING THE BRAKES, THE PEDAL WENT TO THE FLOOR. THE DRIVER WAS ABLE TO STOP. THE CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND DROVE IT TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE DRIVER THAT THE BRAKE PADS AND FRONT ROTOR NEEDED REPLACE DUE TO CORROSION. PLEASE FILL IN ADDITIONAL INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086675August 12, 2004
SERVICE BRAKES, AIR
NO OTHER MANUFACTURER, AMERICAN OR FORIEGN, HAS A HIGHER INCIDENCE OF WARPED FRONT ROTORS, AND WITHIN THE LAST DECADE THIS PROBLEM INCREASINGLY SHOWS ITSELF AT RELATIVEY LOW MILAGE. MY MOST RECENT EXPERIENCE (LAST 3 YEARS) WAS A NEW GRAND AM SE DEVELOPING PULSATING BRAKES AT 20K MI. THE DEALER FOUGHT WITH US TOOTH & NAIL AND SAID "THAT'S YOUR FAULT, WE AINT PAYING FOR ANYTHING!" I CALLED THE PONTIAC ZONE AND RAISED HELL, ..NO CIGAR. FINALLY GOT WITH THE SHOP MANAGER TO PULL THE ROTORS & PUT THEM ON THE LATHE AND SEE HOW TRUE THEY WERE. THEY WEREN'T, BUT WE KNEW THAT BEFORE WE GOT STARTED. THE BRAKE PADS SHOWED VERY LITTLE WEAR. CONCLUSION, I GOT HUSTLED OUT OF THE SHOP WITH "WE'LL TAKE CARE OF IT." THEY DID, A NEW BRAKE JOB AT NO CHARGE. THE SECOND CAR WAS A 2000 MALIBU. CHEVROLET, THEY SAID PAY US FOR NEW ROTORS OR TAKE A HIKE. WE HIKED. REPLACED THE BRAKES MYSELF AND THE PROBLEM CAME RIGHT BACK AROUND 18K MI. I SOLD THE CAR INSTEAD OF FIXING IT. MY LAST GM CAR IS AN 04 GRAND AM, AND WITH JUST 11K MI, ...HERE WE GO AGAIN!! GENERAL MOTORS KNOWS OF THIS PROBLEM. IT'S RAMPANT IN THE PRODUCT LINE- UP. TO ANNOUNCE A CHANGE WOULD BE STRICTLY FORBIDDEN AS A MATTER OF CORPORATE POLICY AS THAT MIGHT DRAW LIABILITY LEADING TO POSSIBLE CLASS ACTION SUITS. KEEP IN MIND THAT BRAKES ARE A SAFETY ITEM NOT SUBJECT TO LIMITATIONS OF WARRANTY OR LIABILITY WHERE IT CAN BE SHOWN THAT GM "KNEW, OR SHOULD HAVE KNOWN", THAT THIS PROBLEM EXISTS. ERGO, OPENED ENDED LIABILITY. FURTHER, GM HAS KNOWN OF THESE POORLY PERFORMING PARTS THRU THEIR DEALERSHIPS AND HIGH VOLUME REPLACEMENTS ORDERED THRU THE DEALERS AND INDEPENDENT PARTS OUTLETS. AND FINALLY, THE ASTONISHING THING ABOUT THIS PART IS THAT IT'S AS LOW TECH AS IT GETS. IT'S NOTHING MORE THAN CAST PIG IRON. THE FIX IS IN THE METAL CHEMISTRY AND CASTING TECHNIQUE. WHERE GM GETS A FREE RIDE IS TO ARGUE THAT THIS ITEM IS "CONSUMABLE" AND SUBJECT TO WEAR AND ABUSE BEYOND THE MANUFACTURERS CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087793August 12, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE DASHBOARD COMPONENTS REMAINED ILLUMINATED EVEN THOUGH THE VEHICLE WAS TURNED OFF. THE CONSUMER ATTEMPTED TO TURN THE VEHICLE ON AND OFF BUT THE DASHBOARD LIGHTS STAYED ILLUMINATED. WITHIN SECONDS OF THIS, SMOKE STARTED COMING FORM THE STEERING COLUMN. THE VEHICLE WAS TOWED TO DEALERSHIP. THE IGNITION SWITCH FAILED AND DAMAGED THE STEERING COLUMN AND OTHER COMPONENTS. THERE WAS A IGNITION SWITCH RECALL 02V07000 BUT THE CONSUMER WAS NEVER NOTIFIED ALTHOUGH THE VEHICLE IDENTIFICATION NUMBERS WAS COVERED BY THE RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086645August 11, 2004
EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH
TURN SIGNALS WORK INTERMITTENTLY. THIS STARTED ABOUT A YEAR AGO AND NOW THE HAZARD SIGNAL DOES IT ALSO. IT SEEMS TO HAPPEN AFTER I HAVE DRIVEN SEVERAL MILES. I DRIVE 55 MILES ONE WAY TO WORK AND BY THE TIME I GET CLOSE TO MY JOB THEY HAVE STOPPED WORKING. ALSO, I HAVE NEVER RECEIVED ANY KIND OF NOTIFICATION ON ANY RECALLS FOR THIS VEHICLE AND I HAVE READ THAT THERE HAVE BEEN FOUR TOTAL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086530August 10, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, SEAT BELTS:FRONT:BUCKLE ASSEMBLY, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE WINDOW REGULATORS HAVE HAD TO BE REPLACED IN THE DRIVER'S DOOR AND BOTH BACK DOORS. EACH OF THE WINDOWS FAILED TO CLOSE AFTER THEY WERE OPENED. THE FIRST ONE TO GO OUT WAS THE DRIVER'S WINDOW AND THE BACK TWO WINDOWS WERE WORKING OCCASIONALLY AT THAT TIME. THE MECHANIC TOLD ME THAT THEY WOULD PROBABLY NEED TO BE REPLACED SOON, BUT IF THEY STOP WORKING, I COULD JUST KNOCK ON THE OUTSIDE OF THE DOOR OR SLAM THE DOOR SHUT AND THEY WOULD WORK FOR A SHORT TIME AGAIN. THIS GOT ME THROUGH FOR ABOUT ANOTHER MONTH. ALL BROKE WITHIN THE PAST YEAR AND EACH ONE HAS HAD TO BE REPLACED. THE TOTAL COST TO FIX ALL THREE WINDOW REGULATORS WAS $1188.17. I CALLED GM TO FILE A COMPLAINT WITH THEM AND TO FIND OUT WHY THERE HASN'T BEEN A RECALL ON THE REGULATORS, (AS WELL AS THE SEAT BELTS, THE SIDE VIEW MIRRORS, THE BRAKES AND TO FIND OUT WHY I ALSO HAVE SCRATCHES ON MY WINDOWS). I TOLD THEM ABOUT THE MYCARSTATS.COM WEBSITE AND EXPLAINED THAT ALL OF MY COMPLAINTS ARE COMMON. I FINALLY RECEIVED A CALL BACK ABOUT A WEEK LATER AND WAS TOLD THAT I WOULD NOT BE REIMBURSED FOR ANY OF MY REPAIR COSTS WHICH CAME TO $2,974.58!! THIS TOTAL INCLUDES: BRAKES, CALIPERS AND ROTORS REPLACED TWICE FOR $834.08; SIDE VIEW MIRROR REPLACED AFTER FALLING OFF WHILE GOING THROUGH A CARWASH $167.86; SEAT BELTS REPLACED FOR DRIVER AND BOTH BACK PASSENGERS BECAUSE THE PLASTIC CLIPS BROKE FOR NO APPARENT REASON $784.47 AND OF COURSE THE WINDOW REGULATORS $1,188.17. INSTEAD, GM WAS OFFERING ME $1,000.00 TOWARDS THE PURCHASE OF ANOTHER GM VEHICLE!!! I ASKED WHY I WOULD WANT TO PURCHASE ANOTHER VEHICLE THAT THEY DON'T STAND BEHIND!?!? I TOLD THEM TO KEEP THE $1,000 AND EXPRESSED THAT I WOULD NEVER BUY ANOTHER GM PRODUCT AGAIN, SINCE THESE ARE SAFETY FEATURES THAT SHOULD HAVE BEEN RECALLED YEARS AGO!! THIS PAST WEEK, I HAVE ALSO NOTICED THAT THE MOLDING AROUND THE WINDOW SHIELD IS COMING LOOSE ON THE PASSENGER SIDE, SO I USED SILICONE CAULKING TO HOLD IT IN PLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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