Nissan Quest Complaints

2,121 consumer complaints on file.

#10228642May 22, 2008
ENGINE AND ENGINE COOLING:ENGINE
I HAVE A 2004 NISSAN QUEST S. IN NOVEMBER 2007 I CALLED THE DEALERSHIP TO COMPLAIN THAT EVERY TIME I START MY VAN IT BLOWS OUT WHITE SMOKE. I HAD ABOUT 58,000 MILES. I BOUGHT THE VAN USED FROM A NISSAN DEALERSHIP. I WAS NEVER INFORMED THAT THE WARRANTY WAS EXTENDED TO 60,000 MILES. THE MECHANICS ADVISED ME TO PUT IN SOME NO SMOKE/ NO LEAK INTO THE OIL AND I SHOULD BE FINE. SO, BECAUSE THESE ARE PROFESSIONALS, I LISTEN. THE PROBLEM PERSISTED SO I CALLED NISSAN CONSUMER AFFAIRS DEPARTMENT. THEY ADVISED ME TO TAKE IT TO THE DEALERSHIP TO BE DIAGNOSED. I NOW HAD 61,000 MILES. I TOOK IN MY VAN AND THEY KEPT IT ALL DAY. THEY CALLED TO SAY THEY NEEDED EVERY RECEIPT OF OIL CHANGES, TO PROVE I KEPT UP THE MAINTENANCE. THEY SAID I HAVE A SLUDGED MOTOR AND NEED A NEW ENGINE. NISSAN WILL NOT HELP ME BECAUSE THERE IS NO RECORD OF ME CALLING BEFORE MY WARRANTY WAS UP AND THEY SAID IT WAS LACK OF MAINTENANCE, NOT COVERED. EVEN THOUGH I GAVE A YEARS WORTH OF OIL CHANGE RECEIPTS. ALSO, THEY NEVER ACTUALLY RAN A DIAGNOSIS TEST ON MY VAN. THEY JUST USED THEIR EXPERTISE, AND EXPERIENCE TO COME UP WITH A SLUDGED MOTOR. LATER MY VAN STARTS VIBRATING QUITE BADLY WHEN BRAKES ARE APPLIED, SO I TAKE IT TO A MECHANIC WHO SAYS I HAVE A MISFIRE, AND A BLOWN HEAD GASKET. (THEY ALSO SAY THIS COULD HAVE CAUSED THE SLUDGED MOTOR). I REPLACE THE SPARK PLUG 250.00 LATER. I CALL NISSAN AGAIN AND SAY WHAT I HAVE BEEN OLD ONLY TO BE TOLD IT STILL WOULD NOT BE COVERED, THAT I NEED A NEW ENGINE. THAT IT ISN'T THEIR RESPONSIBILITY TO MAKE SURE THE VAN WAS KEPT UP BEFORE I BOUGHT IT. I FEEL THAT IF I BUY A CERTIFIED PREOWNED VEHICLE I SHOULD NOT HAVE TO WORRY ABOUT PUTTING IN A NEW ENGINE. THEY SAID IF I DIDN'T LIKE THEIR SERVICE I SHOULD CONTACT THE BBB. I FEEL THIS IS UNETHICAL, AND POOR CUSTOMER SERVICE. THEY WILL NOT HELP WITH ANYTHING AND MEANWHILE, I AM STILL MAKING PAYMENT ON THIS VAN. THEY QUOTED ME 5,000.00 FOE A USED MOTOR AND IT WOULD ONLY HAVE A 90 DAY WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228695May 22, 2008
VISIBILITY, STRUCTURE
DRIVERS SIDE SUN VISOR FALLS WHILE DRIVING BLOCKING THE VIEW OF THE ROAD IN FRONT OF THE DRIVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227190May 10, 2008
AIR BAGS
5/10/08-JUST HAD A FRONT END COLLISION IN OUR 2004 NISSAN QUEST MINIVAN CARRYING MYSELF, HUSBAND & 3 CHILDREN-ONE IN A CARSEAT. DRIVER IN OTHER VEHICLE FAILED TO YIELD TO MY RIGHT OF WAY AND IMPACT WAS MADE BY MY VAN TO THE SIDE OF HER CAR WITH ME GOING APPROX. 35MPH AND SHE WAS GOING ABOUT THE SAME. MY BODY CAME FORWARD EVEN WITH THE SEATBELT BUCKLED, MY SONS CHESTS ARE BRUISED FROM THE SEATBELTS AND NONE...NONE...OF THE AIRBAGS IN THAT VAN DEPLOYED!!! WE BOUGHT THE VAN FOR SAFETY REASONS! WE PURCHASED IT BECAUSE OF THE SIDE CURTAIN AIRBAGS & NOT EVEN THE FRONT AIRBAGS DEPLOYED! I WANT THIS LOOKED INTO AND I WANT SOME ANSWERS AS TO WHY THEY DIDN'T DEPLOY. WERE THERE EVEN AIRBAGS IN THE VAN? OBVIOUSLY WE HAVEN'T SEEN THE DAMAGE IN DAYLIGHT HOURS, BUT AT THOSE SPEEDS AND SINCE WE HIT HEAD ON AT THE VERY LEAST THE AIRBAGS IN FRONT SHOULD HAVE DEPLOYED. THANK YOU. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10226449May 2, 2008
ELECTRICAL SYSTEM, EQUIPMENT
AUTOMATIC WINDOWS DEFECTIVE ; REGULATORS AND MOTORS GRIND RESULTING IN HOT MOTOR SMELL AND WINDOWS FAILING TO OPERATE UP OR DOWN .DO NOT USE FOR FEAR OF FIRE AND NOT BEING ABLE TO CLOSE WINDOWS AT ALL. SAFETY CONCERNS AND FEAR OF ENTRAPMENT IF IN AN ACCIDENT..DEALER REFUSED TO FIX OR REPAIR DEFECTIVE DEVICES..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224030April 9, 2008
ELECTRICAL SYSTEM:STARTER ASSEMBLY
TL*THE CONTACT OWNS A 1999 NISSAN QUEST. WHILE DRIVING APPROXIMATELY 15 MPH, THE ENGINE SHUT OFF. THE CONTACT WAS ABLE TO RESTART THE VEHICLE; HOWEVER, IT SHUT OFF AGAIN AND WAS TOWED TO A MECHANIC. TWENTY MINUTES AFTER THE ENGINE SHUT OFF THE CHECK ENGINE LIGHT ILLUMINATED. FOUR MECHANICS HAVE DIAGNOSED THE FAILURE AND STATED THAT THE DISTRIBUTOR CAP WAS BLOWN AND CAUSED BY THE IGNITION. THE VEHICLE WAS PURCHASED WITH A BLACK BOX ON THE RIGHT SIDE UNDER THE STEERING WHEEL. THE BLACK BOX ALLOWED THE DEALER TO SHUT THE ENGINE OFF IF THE PAYMENTS WERE NOT MADE. A MECHANIC ALSO STATED THAT THE BLACK BOX SHOULD BE CHECKED AND COULD ALSO HAVE CAUSED THE FAILURE. THE DEALERS MECHANIC QUOTED HER $1,000 TO REPLACE THE DISTRIBUTOR CAP AND ORDERED THE PART FOR A HIGHER PRICE THAN QUOTED WITHOUT HER APPROVAL. THE FAILURE AND CURRENT MILEAGES WERE 155,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222918March 31, 2008
STRUCTURE:BODY:DOOR
TL*THE CONTACT'S SPOUSE OWNS A 2007 NISSAN QUEST. THE CONTACT STATED THAT THE AUTOMATIC AND MANUAL SLIDING DOORS WILL NOT OPEN OR SHUT SOMETIMES ON COLD DAYS. WHEN THE DOORS DO OPEN, THEY WILL JUST STAY PROPPED OPEN FROM THE BACK. ONCE THE VEHICLE WARMS UP, THE DOORS WILL OPEN AND SHUT PROPERLY. THE VEHICLE WAS TAKEN TO A DEALER APPROXIMATELY FOUR TIMES, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE CURRENT MILEAGE WAS 11,503 AND FAILURE MILEAGE WAS 10,162.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222492March 27, 2008
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
I TOOK MY 2006 NISSAN QUEST IN TO HAVE THE TIRES ROTATED. THE SERVICE MANAGER SAID THEY REVIEWED FRONT BRAKES AND REAR BRAKES AND SAID THEY NEEDED TO BE REPLACED. THE FRONT BRAKES HAD 15% LIFE REMAINING AND THE REAR BRAKES HAD 10% OF THERE LIFE REMAINING. THE TOTAL COST WAS $626.91. THIS VAN HAD ONLY 24,199 MILES ON IT. I WROTE A LETTER TO NISSAN CUSTOMER SERIVCE. THEY SAID THEY COULD NOT DO ANY THING ABOUT THIS REPAID, BECAUSE THE BRAKES WERE WORN EVENLY ALL THE WAY AROUND. I TOLD THEM THAT NISSAN SHOULD TELL THEIR CUSTOMERS THAT THEIR BRAKES DO NOT LAST 25,000 MILES. THIS SHOULD BE IN THE CUSTOMERS BOOK. INSTEAD WE FIND OUT ABOUT THIS THROUGH A SIMPLE TIRE ROTATION. WE HAVE OWNED GM CARS UP TO THIS POINT AND WE HAVE NEVER HAD ANY PROBLEM SUCH AS THIS. THE GM BRAKES WOULD LAST 40 TO 50000 MILES. THIS IS A MAJOR SAFETY ISSUE THAT NISSAN HAS NOT ADDRESSED AND THEY SHOULD BE SENDING OUT A BULLETIN TO ALL THEIR CUSTOMERS ABOUT THIS BRAKE ISSUE BEFORE SOMEBODY HAS A SERIOUS ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222525March 27, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
THESE COMMENTS ARE TO BE ADDED TO THE ORIGINAL COMPLAINT - 10222492. I TOOK MY VEHICLE TO THE NISSAN DEALER ON TWO DIFFERENT TIMES; ONCE AT 8,000 MILES AND ANOTHER TIME AT 15,000 MILES. WHEN I HAD MY BRAKES REPLACED AT 24,000 MILES THEY SAID I WAS SUPPOSED TO BRING IT IN AT 10,000 MILES TO CHECK SOME "PINS" ON ALL FOUR WHEELS, THAT CONTROL THE BRAKE PADS. WHEN THEY REVIEWED THE WORK SHEETS FOR THOSE TWO TIMES, THEY WAS NO MENTION OF CHECKING THE BRAKE "PINS". A ITEM AS SERIOUS AS BRAKES SHOULD BE HIGHLIGHTED AND SHOWN ON THE SCREEN, AS ARE THE OIL CHANGES AND TIRE ROTATION. "CHECK THE BRAKE PINS" IS NOT EVEN SHOWN ON THIS SCREEN. THIS IS THE MOST SERIOUS SYSTEM OF A CAR. I FEEL THAT NISSAN SHOULD HAVE A SCREEN WARNING THAT TELLS YOU TO HAVE THESE "PINS" CHECKED. IT IS OBVIOUS TO ME THAT THERE IS A DESIGN PROBLEM WITH THEIR BRAKING SYSTEMS AND THE ONUS IS PLACED ON THE CUSTOMER TO READ THE FINE PRINT IN THE OWNER'S MANUAL TO SEE ALL THESE DETAILS. WHEN IN FACT, IT COULD BE DISPLAYED ON THE DRIVER'S INFORMATION SCREEN. I FEEL THAT NISSAN HAS BLOWN THE SAFETY OF THEIR VEHICLES. THIS IS THE COMMENT THAT I WANT ADDED TO COMPLAINT 10222492. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222179March 24, 2008
SEAT BELTS, SUSPENSION, FUEL SYSTEM, GASOLINE, STRUCTURE:BODY
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221960March 21, 2008
EQUIPMENT, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THERE IS NO SENSOR ON THE AUTOMATIC SLIDING DOOR. AS MY DAUGHTER WAS MANUALLY OPENING THE DOOR, SO WAS I WITH THE KEYLESS ENTRY. THE SLIDING DOOR ENDING UP CLOSING ON MY CHILDS FINGERS, SMASHING 3 MIDDLE FINGERS. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10221811March 19, 2008
ELECTRICAL SYSTEM:IGNITION
TL*- THE CONTACT OWNS A 2004 NISSAN QUEST. WHILE DRIVING AT 60 MPH. THE VEHICLE STARTED TO VIBRATE AND THE ENGINE STALLED. THERE WAS NO POWER STEERING OR BRAKES DURING THE STALLING INCIDENT. THE IGNITION COIL HAD BLISTERED SENDING A SIGNAL BACK TO THE ECM UNIT WHICH CAUSED THE VEHICLE TO STALL. THE VEHICLE WAS TOWED TO THE DEALER FOR REPAIR. THE CURRENT AND FAILURE MILEAGE 34,643
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221369March 16, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE, ELECTRICAL SYSTEM
BETWEEN THE DATES OF FEB 10-17, 2008; MY 2004 NISSAN QUEST MINIVAN BEGAN TO EXPERIENCE SOME ELECTRICAL ISSUES. THE TCS, SLIP, AND ABS LIGHTS CAME ON IN THE DASH AND A HUMMING NOISE WAS COMING FROM MY ENGINE. I TOOK MY VEHICLE TO THE DEALERSHIP (WERE I PURCHASED IT FROM), AND AS I PULLED INTO THE LOT THE LIGHTS WENT OFF (FEB 28). THE SERVICE REP. TOLD ME THE INFORMATION SHOULD BE STORED IN MY VAN'S COMPUTER SYSTEM. I PAID $97.40 FOR THE DEALERSHIP TO HOOK MY CAR UP FOR A DIAGNOSTIC CHECK ONLY TO BE TOLD THAT ABS SYSTEM PUMP AND MODULE ASSEMBLY NEEDED TO BE REPLACED AT A COST OF $1790. THE SERVICE REP ALSO TOLD ME THAT WHAT EVER WAS CAUSING THE HUMMING NOISE WOULD BE REPAIRED. ONLY A TEMPORARY FIX, BECAUSE ON MY WAY BACK HOME THE NOISE STARTED AGAIN. HE ALSO TOLD ME THAT MY BRAKES WERE FUNCTIONAL BUT MY ABS UNIT DID NOT AFFECT MY NORMAL BRAKES. UNTIL I COULD HAVE THE REPAIRS DONE, AND WITH NO OTHER MEANS OF TRANSPORTATION, I CONTINUED TO DRIVE MY VAN. I CALLED BACK TO THE DEALERSHIP AND ASK IF THERE WAS ANYWAY FOR THEM TO DISCONNECT THE ABS SYSTEM BECAUSE IT WAS CONTINUING TO DRAIN MY BATTERY. AND I WAS TOLD NO, THE ONLY WAY WAS TO HAVE THE REPAIRS DONE. ON MARCH 8, I PART MY VAN AND THREE HOURS LATER I RETURNED TO MY VAN AND IT WOULD NOT START. SO IT HAD TO HAVE MY CAR JUMP STARTED AND EVER SINCE THEN HAVE HAD TO REMOVE THE TERMINALS FROM THE BATTERY WHEN I AM NOT USING THE VAN. ON FEB 14, SEVERAL OTHER ISSUE CAME ABOUT: 1. SPEEDOMETER STOPPED WORKING 2. ODOMETER STOPPED WORKING 3. AIR CONDITIONER STOPPED WORKING SO ONCE I PULLED OVER, I ATTEMPTED TO START MY VEHICLE AND IT WOULD CONTINOUSLY START AND STOP. SO I MADE THE DECISION TO LEAVE THE VAN WHERE IT WAS PARKED. TWO DAYS LATER I RETURNED TO FIND OUT THAT THE VAN HAD ACTUALLY CAUGHT ON FIRE THE ON SATURDAY FEB. 15. SO WHAT AM I TO DO.........? *TR UPDATED
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10221271March 15, 2008
SEATS:MID/REAR ASSEMBLY
2ND ROW DRIVER SIDE SEAT HAS NOW HAD THE RECLINE LEVER BROKEN TWICE. BOTH TIMES I TRIED TO LAY THE SEAT DOWN FLAT SO THAT I CAN UTILIZE THE CARGO AREA AND BOTH TIMES THE PLASTIC LEVER MOVED UP IN THE CORRECT DIRECTION BUT THE SEAT WOULDN'T RECLINE. THE FIRST TIME THAT THIS HAPPENED THE SEAT BACK WAS ALREADY FOLDED AND I HAD TO TAKE THE VEHICLE INTO THE DEALER SO THAT I COULD USE THE SEAT FOR PASSENGERS. THE SECOND TIME THAT THIS HAPPENED THE SEAT WAS OPEN ALREADY AND I ATTEMPTED TO FOLD IT FOR CARGO USAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221157March 14, 2008
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2005 NISSAN QUEST. ON FOUR DIFFERENT OCCASIONS, WHILE DRIVING 25 MPH, THE PASSENGER SIDE DOOR SWUNG OPEN BY ITSELF. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE SLIDING DOOR ACTUATOR FAILED. THE CONTACT STATED THAT NHTSA CAMPAIGN ID NUMBER 04V186000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH) WAS AVAILABLE FOR THE 2004 MODELS, WHICH SHE THOUGHT SHOULD BE EXTENDED TO THE 2005 MODELS AS WELL. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 51,575 AND FAILURE MILEAGE WAS 50,458.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220748March 11, 2008
STEERING:LINKAGES:ARM:IDLER AND ATTACHMENT, EQUIPMENT:MECHANICAL
THIRD TIME FRONT LEFT STEERING STOP GOES BAD. THE STEERING STOP WAS REPLACED TWICE IN LAST THAN A YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218857February 22, 2008
PARKING BRAKE:CONVENTIONAL:MECHANICAL:LINKAGE AND CABLE, ELECTRICAL SYSTEM:WIRING, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
ON FEBRUARY 3, 2008 AFTER RETURNING HOME FROM A TRIP TO THE GROCERY STORE, I PARKED MY CAR AS I NORMALLY WOULD AND ENGAGED THE EMERGENCY PARKING BRAKE. AFTER GOING IN THE HOUSE, I NOTICED THE SMELL OF SMOKE COMING FROM UNDER MY CARPORT. WHEN OPENING THE DOOR, I FOUND MY CAR ENGULFED IN WHITE SMOKE COMING FROM UNDER THE HOOD, THE VEHICLE AND SMOKE HAD COMPLETELY FILLED THE INTERIOR OF THE VEHICLE. I IMMEDIATELY GOT MY CHILDREN OUT OF THE HOUSE AND CALLED 911; THE FIRE DEPARTMENT CAME AND TRIED TO INVESTIGATE WHAT WAS THE CAUSE OF THE SMOKE TO NO AVAIL. IN TRYING TO PREVENT THE CAR FROM POSSIBLY SPARKING THE HOUSE ' IT TOOK FOUR FIREMAN TO PUSH MY CAR IN NEUTRAL TO THE OUTSIDE OF MY CARPORT. MY INTERIOR WAS SMOKED AND MY CARPET WAS CHARRED UNDER MY SEAT AND UNDER MY CHILDREN'S CAR SEAT ' TURNS OUT MY EMERGENCY BRAKE CABLE MELTED ALONG WITH THE INTERIOR PLASTIC, CREATING A SPARK THAT IGNITED THE CARPET AND MELTED THE PLASTIC MOLDING IN MY CAR. MR. SANDERS STATED THAT THE CAR WAS FIXABLE HOWEVER HE HAD 'NEVER SEEN ANYTHING LIKE THIS BEFORE' THE FIX HE STATED WAS TO REPLACE THE EMERGENCY PARKING BRAKE CABLE (TWO HOUR FIX) HOWEVER HE COULD NOT TELL US WHY THIS HAPPENED. MR. SANDERS STATED THAT HE WOULD NOT REPLACE THE CARPET NOR GET THE INTERIOR CLEANED THAT I HAD TO DEAL WITH NISSAN CORPORATE. MELISSA IS NOW STATING THAT NISSAN IS WILLING TO FIX THE PARKING BRAKE CABLE, REPLACE THE SCORCHED CARPET, DETAIL THE INTERIOR AND CARPET AND FIX THE HARNESS AND PAY FOR OUR RENTAL CAR. MELISSA COULD NOT EXPLAIN TO MY HUSBAND THE FUNCTION OF THE HARNESS AND HOW IT RELATES TO THE POSSIBLE FIRE, SHE STATED THAT POSSIBLY THE PARKING BRAKE AND HARNESS WERE MISROUTED AND CONNECTED THUS CREATING A SPARK THAT MELTED THE CABLE, MOLDING, AND CARPET. SHE STATED SHE IS NOT SURE AND COULD NOT GO INTO IT TECHNICALLY; SHE ALSO STATED THAT SHE WAS UNABLE TO PROVIDE US WITH ANY WRITTEN DOCUMENTATION BECAUSE IT IS A NISSAN INTERNAL DOCUMENT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10218734February 21, 2008
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ACCELERATOR PEDAL STICKS. & A VERY STONG ODOR OF GASOLINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218240February 17, 2008
ENGINE AND ENGINE COOLING
NISSAN QUEST 1.0 I PAID, AND NEVER REIMBURSED, FOR THE CLEANING OF CARBONS DEPOSIT IN PART OF THE ENGINE CALLED THROTTLE-BODY ASSEMBLY IN NOVEMBER 05, 2003. MILEAGE: 57,934. REF.: SUPERIOR COURT FOR THE STATE OF CALIFORNIA FOR THE COUNTY OF LOS ANGELES - ROBERT MEYER VS NISSAN NORTH AMERICA, INC. CASE NO. BC 263136. 2.0 IN 2006 MY NISSAN QUEST STARTED HAVING PROBLEM TO HOLD THE IDLE SPEED AT 750 RPM AND THE ENGINE STOP EVERY TIME I AM WAITING AT THE TRAFFIC LIGHT. MILEAGE: 101,000. 3.0 THE NISSAN DEALER COULDN'T RESET THE IDLE SPEED AND STATED THAT TO FIX THE PROBLEM THEY HAVE TO CHARGE ME OVER $2,000 WITHOUT THE GUARANTEE THAT THE PROBLEM WILL BE FIXED. 4.0 I REQUEST THAT NISSAN NORTH AMERICA RECOGNIZES THAT THIS VEHICLE HAS A MANUFACTURING PROBLEM AND FIX MY VEHICLE WITHOUT CHARGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217778February 12, 2008
ENGINE AND ENGINE COOLING
ON MY 2004 NISSAN QUEST, THE CAMSHAFT POSITION SENSOR FAILED ON MY VEHICLE IN THE MIDDLE OF TRAFFIC CAUSING MY CAR TO CUT OFF COMPLETELY. THIS ALMOST CAUSED 2 ACCIDENTS BEFORE I COULD STEER THE CAR OFF THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217880February 12, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I CURRENTLY LEASE A 2004 NISSAN QUEST. MY LEASE IS UP IN AUGUST 2008 AND MY TRANSMISSION BROKEN DOWN ON ME IN JANUARY 2008 @ 63,700 MILES. THE WARRANTY ON THE VEHICLE COVERS 5 YEARS OR 60,000 MILES. AS YOU CAN SEE, I AM OVER THE MILES BY 3,700 BUT THE PRODUCT SHOULD NOT HAVE BROKEN DOWN AT ONLY 4 YEARS OF AGE. EMMA LANCASTER (CUSTOMER SERVICE REP. NORTH AMERICAN) AND THE NISSAN CORPORATION WERE NOT HELPFUL IN SOLVING THIS PROBLEM OF REPLACING THE TRANSMISSION AT NO COST TO ME. AFTER WAITING 2 WEEKS FOR EMMA TO RETURN MY CALL WITH A STATUS OF THE SITUATION, SHE INFORMED ME THAT I MUST SUPPLY PROOF THAT I HAD ALL NECESSARY MAINTENANCE DONE ON MY VEHICLE. I THEN SUBMITTED RECEIPTS FROM INDEPENDENT STATION OWNERS INDICATING THAT ALL NECESSARY MAINTENANCE WAS PERFORMED. AFTER WAITING YET ANOTHER WEEK FOR AN ANSWER FROM EMMA AND NISSAN, EMMA INFORMED ME THAT NISSAN WOULD NOT PAY TO REPLACE MY VEHICLE BECAUSE I DID NOT HAVE MY VEHICLE SERVICED AT A NISSAN DEALERSHIP. HOWEVER, TWO WEEKS PRIOR EMMA LANCASTER ADMITTED TO ME THAT THE TRANSMISSION SHOULD NOT HAVE BROKEN DOWN AT THIS POINT IN TIME. END RESULT: I PAID $3,600 TO FIX A TRANSMISSION (WHICH TOOK ONE MONTH TO REPLACE AND REPAIR) AND PAID $1,200 TO LEASE A RENTAL CAR (ANOTHER $ AMOUNT THAT NISSAN WILL NOT REIMBURSE ME FOR) UNTIL THE TRANSMISSION ON MY QUEST WAS INSTALLED. ACCORDING TO NISSAN ALL PARTS OF THE 2004 QUEST ARE DISCONTINUED AND THEY HAD TO SEND OUT TO HAVE A NEW TRANSMISSION BUILT. I WILL NEVER LEASE OR PURCHASE ANOTHER NISSAN PRODUCT AND WILL SPREAD THE WORD TO OTHER CONSUMERS NOT TO PURCHASE ANY NISSAN VEHICLE. THE PRODUCTS ARE UNRELIABLE AND THE CUSTOMER SERVICE IS HORRID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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