Nissan Quest Complaints

2,121 consumer complaints on file.

#10264801April 9, 2009
VISIBILITY, STRUCTURE
MY NISSAN QUEST 2006 MODEL HAS HAD THE DRIVERS SIDE SUN VISOR REPLACED 3 TIMES. IT CONTINUES TO FALL OUT OF PLACE INTO THE DRIVERS VIEW. IT HAS NOW HAPPENED AGAIN 4TH TIME AND HIT MY WIFE IN THE FACE WHILE SHE WAS BREAKING AT AN INTERSECTION. IT A SERIOUS SAFETY ISSUE IF IT FAILS AND DROPS TO RESTRICT VIEW WHILE DRIVING. NISSAN AND DEALERSHIP ARE NOT HELPING REACH A SOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264834April 9, 2009
SERVICE BRAKES, HYDRAULIC
I BOUGHT MY 2007 NISSAN QUEST IN APRIL 2008 WITH ONLY 26 MILES ON IT. I NOTICED WITHIN A COUPLE MONTHS THAT WHEN GOING OVER 30 MILES AN HOUR THE BRAKES DID NOT ENGAGE RIGHT AWAY AND I HAD TO PUMP THEM ONCE OR TWICE TO GET THEM TO WORK MUCH LIKE MY 20 YEAR OLD CAR WHEN I WAS A TEEN. IN SEPT 08 I WAS IN AN ACCIDENT WHEN DRIVING 35 MILES AN HOUR WITH A GOOD 5-6 CAR LENGTHS AWAY WHEN THE CAR IN FRONT OF ME SUDDENLY STOPPED AND I COULD NOT STOP. THERE WAS NOT ENOUGH TIME TO PUMP THE BRAKES AND WHEN I PUSHED HARD ON THE BRAKE IT WENT MUSH ALL THE WAY TO THE FLOOR. I ENDED UP HITTING THE CAR IN FRONT OF ME HITTING MY HEAD AND GETTING A CONCUSSION. I WAS OUT OF WORK FOR 2 WEEKS, HAD OVER $6,000 DAMAGE TO MY VAN AND OVER $4,000 DAMAGE TO THE CAR IN FRONT OF ME WHO THEN HIT THE VAN IN FRONT OF IT AND CAUSED $3,000 DAMAGE TO IT. IN TOTAL 4 PEOPLE WERE INJURED I WAS INJURED THE WORST AND SPENT THE NIGHT IN THE HOSPITAL. WHEN THE BODY SHOP SENT MY VAN OVER TO THE NISSAN DEALER TO CHECK THE BRAKES THEY SAID THEY RESET THE ABS AND THEY SEEMED FINE. I TALKED TO THEM AND ASKED WHERE THEY TESTED THE BRAKES THEIR ANSWER WAS IN THEIR PARKING LOT AND AROUND THE BLOCK. I ASKED THEM TO DRIVE WITH ME OVER 35 MILES, THEY REFUSED AND SAID THE BRAKES WERE FINE. SINCE THAT TIME I HAVE HAD TO DRIVE 10+ CAR LENGTHS BEHIND EVERYONE TO MAKE SURE I HAVE TIME TO PUMP THE SOFT BRAKES. IF I HAD THE MONEY TO EAT THE COST OF BUYING A NEW VAN WHEN I STILL OWE SO MUCH ON THIS ONE I WOULD BE DOING IT NOW. *TR
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#10264872April 9, 2009
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE, EQUIPMENT:MECHANICAL, EQUIPMENT:ELECTRICAL, EQUIPMENT
MY VAN HAD THE RED KEY WARNING LIGHT GO ON AND SMELLED LIKE ELECTRICAL BURNING. I HAD IT TOWED IMMEDIATELY TO A NISSAN DEALER KELLY NISSAN LYNNFIELD MA. THEY DID CHECK THE BULLETINS UNTIL AFTER TEST DRIVING IT TWICE AND BURNING OUT THE IGNITION COILS THEY JUST REPLACED AND BURNED OUT MY CATALYTIC CONVERTER (THEY PUT A NEW ONE ON WITHOUT REPORTING IT) THEY WERE ADVISED IN WRITING NOT TO DO ANY WORK EXCEPT REPLACE THE COILS THEY SAID THEY BURNED OUT AND ONLY THEN AT NO COST TO ME. THEY REPLACED MORE THAN WHAT WAS ORIGINALLY WRITTEN, CHARGED ME AND WHEN THEY TEST DROVE IT AND RUINED THE CONVERTER IT SUCKED UP DEBRIS INTO THE ENGINE AND DESTROYED MY ENGINE. CALLED CORPORATE NISSAN WHO SAID THEY COULD NOT HELP ( AFTER THEY GAVE A 300.00 COUPON BECAUSE OF THE DECEPTION PRIOR TO FINDING OUT ABOUT THE DAMAGED ENGINE). IT ALL STARTED FROM A LOOSE GROUND WIRE THAT CAUSED THE COILS TO OVERWORK AND BURNED OUT. I ENDED UP PAYING ABOUT $900 FOR REPAIRS BECAUSE THE MISDIAGNOSED AND DAMAGED PARTS, NOW THE ENGINE IS ESTIMATED AT 6800. TO REPLACE. I M DISABLED AND BARELY ABLE TO AFFORD THE ROOF OVER MY HEAD AND FOOD. THIS IS UNACCEPTABLE BEHAVIOR, NISS SAYS THE DEALERS ARE INDEPENDANTLY OWNED, YET THEY L HAVE THE SAME MAKER. I KEPT THE COILS THEY PUT IN HOWEVER THEY REMOVED A BOX WITH THE FIRST REPLACED ONES AND DID TO PUT THEM ALL BACK FOR ME AS INSTRUCTED. I HAVE TWO TECHNICIANS ONE A NISSAN TECH WHO SAYS IT IS DIRECTLY DUE TO KELLY NISSAN'S MISDIAGNOSIS AND DRIVING OF THE CAR TO THE POINT OF BURNING UP THE PARTS. WHAT DOES A CONSUMER NEED TO DO TO PROTECT THEMSELVES? THE CAR IS OUT OF WARRANTY. ALL PARTS EXCEPT THE CONVERTER THEY ALSO KEPT AND THE INITIAL COILS I HAVE. THE VAN WAS TOWED TO THE SHOP I USED AND ENGINE LIGHT CAME ON IMMEDIATELY FROM FIRST TIME DRIVEN STILL IN DEALER LOT, THEY COULD TO FIND PROBLEM ALTHOUGH HEARD SOUND FROM ENGINE AND READ THE MISFIRE CODES UNTIL SECOND LOOK AFTER IT STARTED POURING SMOKE OUT THE EXHAUST AND SOUND BECAME SO BAD AND CAR WAS DEEMED UNSAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264291April 6, 2009
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2004 NISSAN QUEST. THE CONTACT STATED THAT THE ECM FAILED AND STALLED THE COMPUTER IN THE VEHICLE. THE VEHICLE IS UNDER WARRANTY, BUT THE DEALER AND MANUFACTURER DID NOT COVER THE REPAIR COST. THE CONTACT PAID $1,300 TO REPAIR THE VEHICLE. THE DEALER STATED THAT THE ECM FAILED DUE TO CORROSION BUILD-UP. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 73,403.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261513March 11, 2009
AIR BAGS:FRONTAL, SEAT BELTS
DRIVER & PASSENGER AIRBAGS DEPLOYED WITH AN ACCIDENT/COLLISION. PASSENGER SEATBELT BROKE AFTER AIRBAGS DEPLOYED. *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10259300February 19, 2009
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), LATCHES/LOCKS/LINKAGES, EQUIPMENT, STRUCTURE:BODY, STRUCTURE:FRAME AND MEMBERS, EQUIPMENT ADAPTIVE/MOBILITY, UNKNOWN OR OTHER
I BOUGHT A NISSAN QUEST 2004 VAN FROM BROAD STREET HONDA DEALER AT RICHMOND IT HAS SERIOUS DOOR PROBLEM WHICH WAS NOT LOCKING COMPLETELY AND IT IS OBVIOUSLY NOT SAVE FOR MY THREE CHILDREN. I TOOK THE VAN TO THEM AND THE DON'T WANT TO FIX THE PROBLEM EVEN IT IS UNDER THEIR WARRANTY FOR 3000 MILE OR THREE MONTHS EVEN I ALSO BOUGHT FROM THEM AN EXTENDED WARRANTY BUT IT IS USELESS THEY SAID EVEN I PAID 14000 DOLLARS OF IT. THEY SIMPLY WANT ME TO GIVE THE CAR TO THEM BELLOW THE PRICE I BOUGHT FROM THEM. I BELIEVE IT IS FRAUD A CLEAR FRAUD. PLEASE HELP ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258871February 16, 2009
SERVICE BRAKES, ELECTRIC
OUR VEHICLE 2007 NISSAN QUEST WAS PURCHASED NEW. IT HAS LESS THAN 50,000 MILES. WE ARE ALREADY REPLACING BRAKE PADS AND ROTORS. WE HAVE HAD SOME ELECTRICAL ISSUES RECENTLY WITH THE WINDOWS NOT ALWAYS WORKING. THE BATTERY HAD TO BE REPLACED AT 30,000 MILES. WE HAVE NEVER EXPERIENCED PROBLEMS LIKE THIS WITH A VEHICLE THIS NEW OR THAT WE PAID THIS MUCH FOR. HAVE THERE BEEN PROBLEMS LIKE THIS REPORTED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258250February 10, 2009
ENGINE AND ENGINE COOLING
MY NISSAN QUEST STOPS WHILE DRIVING ... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254088January 7, 2009
TIRES
TL*THE CONTACT OWNS A 2007 NISSAN QUEST. THE VEHICLE HAS MICHELIN PAX (NA) TIRES. THE CONTACT STATED THAT THE RUN FLAT TIRE FLATTENED. RUN FLAT MEANS THAT THE TIRE CAN BE DRIVEN FLAT FOR 125 MILES; HOWEVER, THE CONTACT DROVE 300 MILES. HE CALLED THE NISSAN MANUFACTURER AND WAS INFORMED TO TAKE THE VEHICLE TO POCA, WV TO A MICHELIN REPAIR SHOP. THE SHOP HAS HAD THE VEHICLE FOR MORE THAN 35 DAYS AND HE DOES NOT KNOW WHEN IT CAN BE RETRIEVED. THE SHOP DOES NOT HAVE THE TIRES AND THE LINER THAT ARE NEEDED TO REPAIR THE TIRE. THE TIRE SIZE AND DOT NUMBER WERE UNKNOWN; HOWEVER, HE PROVIDED THE FOLLOWING NUMBERS: 225-700R48OA, MXV4. THE FAILURE MILEAGE WAS 29,400. UPDATED 3/5/09 *CN THE TIRE WAS LOOSING 3-4 POUNDS OF A AIR A WEEK. THE DEALER PLUGGED THE TIRE, HOWEVER THE CONSUMER LEARNED THAT THE PARTICULAR TIRE HE HAS COULD NOT BE PLUGGED. IT HAD TO BE REMOVED FROM THE RIM AND REPAIRED FROM THE INSIDE, REBALANCED AND REMOUNTED. UPDATED 03/10/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252094December 17, 2008
LATCHES/LOCKS/LINKAGES
TL*THE CONTACT OWNS A 2004 NISSAN QUEST. WHILE DRIVING 50 MPH, THE SLIDING DOORS OPENED AUTOMATICALLY. THE ELECTRONIC CONTROL WOULD NOT CLOSE THE DOORS. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V186000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH). THE VEHICLE WOULD HAVE TO BE REPAIRED AT THE OWNER'S EXPENSE. THE FAILURE AND CURRENT MILEAGES WERE 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251505December 11, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 NISSAN QUEST. WHILE DRIVING APPROXIMATELY 45 MPH ON NORMAL ROAD CONDITIONS, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL FOLLOWED BY AN EXTREMELY LOW POWER RESPONSE. THE RPM'S SUDDENLY INCREASED. THE CONTACT EXPERIENCED ERRATIC SHIFTING BETWEEN GEARS AND HESITATION. THE FAILURE RECURRED SEVERAL TIMES AND THE VEHICLE WAS TAKEN TO THE DEALER; HOWEVER, THEY COULD NOT DUPLICATE THE FAILURE. THE MECHANIC RECOMMENDED THAT THE TRANSMISSION BE FLUSHED, ALTHOUGH IT WAS NOT COVERED UNDER THE SERVICE WARRANTY. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 28,000 AND CURRENT MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250593December 3, 2008
STRUCTURE:BODY
I WAS DRIVING MY 2004 NISSAN QUEST (WITH APPROX 60500 MILES) AT 55 MPH ON LOCAL HIGHWAY WHEN IT SOUNDED LIKE THE SIDE OF CAR WAS HIT. I PULLED INTO THE NEAREST GAS STATION AND FOUND THAT MY PASSENGER POWER SLIDING DOOR RAIL COVER SIDING PIECE (~4FT BY 8 INCHES) HAD NEARLY COMPLETELY DETACHED FROM THE CAR EXCEPT FOR BENT BACK BRACKET. I COULD NOT REMOVE (PIECE WEDGE INTO TAIL LIGHT) SO I PUSHED IT IN AS BEST AS POSSIBLE AND DROVE 20 MILES HOME. THE PIECE FELL OFF COMPLETELY IN DRIVEWAY WHEN I OPENED PASSENGER DOOR. I AM VERY FORTUNATE THE PIECE DID NOT DETACH COMPLETELY AND HIT THE CAR BEHIND ME WHEN I WAS TRAVELING 55 MPH. I GOOGLED AND FOUND 2 OTHER REPORTS OF THIS SAFETY/DESIGN PROBLEM OCCURRING WITH 2004 QUEST. OTHER THAN THE SINGLE BENT BRACKET AND A BIT OF CHIPPED PAINT ON THE EDGE THAT HAS WEDGED UNDER THE TAIL LIGHT--THIS PIECE AND MY CAR SHOW NO OTHER SIGNS OF DAMAGE. I WAS NOT HIT BY ANYTHING--SO EITHER THIS PIECE WAS NOT PROPERLY ATTACHED OR THE ATTACHMENT IS NOT PROPERLY DESIGNED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249983November 27, 2008
STRUCTURE:BODY
OUR 2004 NISSAN QUEST WHICH WE PURCHASED NEW IS RUSTING AROUND THE SUN ROOF. WE HAVE HAD NUMEROUS PROBLEMS WITH THE VAN. FOR A VEHICLE LESS THAN 5 YEARS OLD, AND HAS BEEN GARAGE KEPT, I BELIEVE RUST IN THIS LOCATION IS A DEFECT IN THE VEHICLE. WHEN MY DEALER SAID HE WOULD NOT COVER FIXING THE RUST, I TOOK THE VAN TO A BODY SHOP, AND THE OWNER WAS SO APPALLED BY THE RUST, THAT HE CALLED A DIFFERENT NISSAN DEALER, WHO AGREED AND RECOMMENDED WE FILE A CLAIM TO NISSAN'S CLAIM OFFICE. AFTER SEVERAL WEEKS, AND HAVING TO TAKE THE VAN BACK TO THE DEALER 4 TIMES, THE CLAIMS OFFICE STATED THAT SINCE THE VAN IS OUT OF WARRANTY, IT IS NOT COVERED. MY CLAIM NUMBER WITH NISSAN IS 6336483. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248935November 16, 2008
EXTERIOR LIGHTING
THIS MORNING WHEN I DROVE MY 2005 NISSAN QUEST VAN IN MY GARAGE I IMMEDIATELY SMELLED SOMETHING BURNING. I LOOKED TO THE REAR OF THE VAN AND SAW BLACK SMOKE COMING FROM AROUND THE TAILLIGHT HOUSING. I IMMEDIATELY BACKED THE VAN OUT OF THE GARAGE. SUDDENLY FLAMES CAME FROM THE BOTTOM OF THE TAILLIGHT HOUSING. BY THE TIME I COULD GRAB A FIRE EXTINGUISHER A HOLE APPROX. 6" IN DIAMETER HAD BURNED THROUGH AND MELTED PART OF THE TAILLIGHT HOUSING AND THE REAR BUMPER FASCIA. I WILL CONTACT MY DEALER TOMORROW MORNING TO HAVE A TOW TRUCK SENT TO MY HOUSE TO PICK THE VAN UP AND HAVE IT REPAIRED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10248725November 13, 2008
SEATS
ON NOVEMBER 9, 2008 A FRIEND OF MY DAUGHTER WAS ATTEMPTING TO ADJUST HER MID ROW PASSENGER SEAT FORWARD AND HER LEFT MIDDLE FINGER WAS CRUSHED BY THE MECHANISM FOR SEVERAL MINUTES BEFORE WE WERE ABLE TO GET IT OUT BY PUTTING THE SEAT BACK IN THE ORIGINAL POSITION. SHE WAS RUSHED TO THE EMERGENCY ROOM WHERE AN XRAY WAS PERFORMED AND SHE HAS A BROKEN BONE AT THE FINGER TIP ALONG WITH A MUTILATED FINGER AND NAIL. THIS WAS VERY TRAUMATIC AND ALTHOUGH I HAVE OWNED MY NISSAN QUEST FOR ALMOST 5 YEARS, I WAS SHOCKED AT THE FIX THE RECALL WAS SUPPOSED TO HAVE DONE. IT DOES NOT COVER THE MECHANISM ON THE HANDLE SIDE - ONLY THE REAR. THE IS AN EXTREMELY POOR REMEDY FOR THIS PROBLEM. WE HAVE BEEN FORTUNATE THAT THIS HASN'T HAPPENED BEFORE NOW. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10247323October 31, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE WINDOWS IN MY 2006 NISSAN QUEST ROLL DOWN AFTER THE CAR IS TURN OFF AND WE LOCK AND WALK AWAY FROM IT. IT CAN HAPPEN AT ANYTIME AND EVEN AFTER A FEW HOURS. WHEN WE COME BACK OUR VAN IS UNLOCKED AND WINDOWS ARE DOWN. THIS HAS HAPPENED OVER A DOZEN TIME THE FIRST MONTH WE HAVE HAD IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246344October 22, 2008
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2004 NISSAN QUEST. WHILE THE VEHICLE WAS PARKED FOR 45 MINUTES, IT SPONTANEOUSLY CAUGHT FIRE AND WAS COMPLETELY DESTROYED. AN INVESTIGATOR INSPECTED THE VEHICLE AND CONCLUDED THAT THE FIRE ORIGINATED IN THE ENGINE COMPARTMENT DUE TO A FAILURE OF THE POWER DISTRIBUTION BOX. THE CONTACT HAS A COPY OF THE POLICE REPORT AND PICTURES OF THE INCIDENT. THE MANUFACTURER DENIED ANY RESPONSIBILITY FOR THE FAILURE. THE FAILURE MILEAGE WAS 60,000. UPDATED 11/17/08 *CN UPDATED 11/13/08. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10245083October 10, 2008
LATCHES/LOCKS/LINKAGES, VISIBILITY
TL*THE CONTACT OWNS A 2005 NISSAN QUEST. THE CONTACT STATED THAT THE WINDOWS AND DOOR LOCKS ON THE VEHICLE ARE DEFECTIVE. WHEN HE ROLLS UP THE WINDOWS, THEY ROLL BACK DOWN AUTOMATICALLY. ALSO, THE DOORS DO NOT REMAIN LOCKED. THE DEALER STATED THAT THEY NEED TO DIAGNOSE THE VEHICLE IN ORDER TO LOCATE THE CAUSE OF THE FAILURES. THE CONTACT WILL TAKE THE VEHICLE TO THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244377October 4, 2008
EQUIPMENT
CLARION AUDIO, NO SOUND. WHEN THE CAR WAS STARTED. THE VEHICLE THE RADIO DISPLAY AND CONTROLS WORK PROPERLY BUT THERE IS NO SOUND COMING FROM THE SPEAKERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242960September 19, 2008
SEAT BELTS
TL*THE CONTACT OWNS A 2004 NISSAN QUEST. THE CONTACT'S SON PULLED THE SEAT BELT ACROSS HIS CHEST AND SIMULTANEOUSLY ATTEMPTED TO TURN HIS BODY, WHICH RESULTED IN THE SEAT BELT WRAPPING AROUND HIS NECK. THE CONTACT ATTEMPTED TO RELEASE THE SEAT BELT AND NOTICED THAT IT HAD LOCKED, WHICH MADE IT DIFFICULT FOR HER TO RELEASE THE CHILD. THE CHILD WAS FINALLY ABLE TO BE RELEASED AND SUSTAINED BRUISING AROUND HIS NECK. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 60,111.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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