Nissan Quest Complaints

2,121 consumer complaints on file.

#10362947October 29, 2010
STRUCTURE:BODY
DRIVING MY 2004 NISSAN QUEST WITH APPROX 61000 MILES AT 55 MPH ON LOCAL HIGHWAY WHEN IT SOUNDED LIKE THE SIDE OF CAR WAS HIT. I PULLED OVER AND FOUND MY PASSENGER POWER SLIDING DOOR RAIL COVER, A PIECE (~4FT BY 5 TO 8 INCHES) HAD NEARLY COMPLETELY DETACHED FROM THE CAR EXCEPT FOR BENT BACK BRACKET. I COULD NOT REMOVE (PIECE WEDGE INTO TAIL LIGHT) SO I PUSHED IT IN AS BEST AS POSSIBLE AND DROVE HOME. VERY FORTUNATE THE PIECE DID NOT DETACH COMPLETELY AND HIT THE VEHICLE BEHIND. THIS COULD HAVE CAUSED SOME SERIOUS DAMAGE, MAYBE EVEN HURT SOMEONE. I FOUND OTHER REPORTS OF THIS SAFETY/DESIGN PROBLEM OCCURRING WITH 2004 QUEST. THE METAL COVER WAS BENT, THE TAILLIGHT ASSEMBLY CRACKED AROUND THE EDGE AND SOME NASTY SCRATCHES IN THE PAINT. THIS PIECE IS ATTACHED BY SMALL PLASTIC GROMMET CLIPS THAT SEEM BRITTLE. POORLY DESIGNED SINCE THE REAR IS ATTACHED UNDER THE TAILLIGHT AND THE FRONT WITH PLASTIC CLIPS. IF THEY WOULD HAVE PUT THE METAL TAB IN THE FRONT ALSO THIS WOULD HAVE NEVER HAPPENED. TOOK IT TO THE DEALER IN KENNESAW,GA AND THEY SAID IT WOULD BE $700 TO FIX AND IT WOULD NOT BE COVERED AS A MANUFACTURES DEFECT. CALLED NISSAN CORPORATE AND THEY DRAGGED THEIR FEET FOR A FEW DAYS AND CALLED ME BACK AND SAID THEY WOULD ASSIST IN ANY WAY DUE TO BEING OUT OF WARRANTY. IT IS A REAL SHAME BECAUSE I HAVE HAD 2 NISSANS PREVIOUSLY (TRUCKS) AND I WILL PROBABLY NEVER BUY ANOTHER NISSAN. CORPORATE WAS VERY COLD AND SHORT, ZERO CUSTOMER SERVICE IN MIND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362479October 26, 2010
ELECTRICAL SYSTEM
I OWNED A NISSAN QUEST 2004 3.5 SL THAT HAS 66,556 MILES, I WAS VERY HAPPY WITH THIS CAR UNTIL LAST SEPTEMBER, WHEN OUT OF THE BLUE MY NISSAN WILL BRAKE DOWN IN THE MIDDLE OF THE BELTWAY OR STALL IF I STOPPED AT A RED LIGHT OR STOP SIGN, THE ENGINE WILL DIE COMPLETELY WITH NO WARNING SIGNS, I TOOK THIS CAR TO THE DEALER PASSPORT NISSAN OF ALEXANDRIA VA FOR THE 3RD TIME YESTERDAY BECAUSE MY VAN KEEP STALLING ANY TIME I DRIVE UNDER 5MPH OR BRAKE TO A STOP. THIS AFTER I WAS TOLD FOR 2ND TIME THAT THEY FIXED THE PROBLEM IN A MESSAGE THEY LEFT ME SAYING 'WE WERE ABLE TO DUPLICATE THE PROBLEM AND FIXED, WE HAD TO RE-PROGRAM THE ENGINE IDLE, THAT IS FIXED WE DROVE IT MANY TIMES TODAY AND DEFINITELY IS FIXED'. BUT WHEN I DROVE IT BACK THE NEXT MORNING TAKING MY KIDS TO SCHOOL MY NISSAN KEPT STALLING AND GOT WORSE BECAUSE NOW THE ACCELERATOR IS SHAKING THE CAR WHENEVER I NEED TO SPEED UP. FRUSTRATED AGAIN I CALLED THE TECHNICIAN TO LET HIM KNOW WHAT HAPPENED AND HE TOLD ME THIS'THERE IS NOTHING ELSE WE CAN DO, WE CAN'T FIX THE PROBLEM, AND MY ADVISE TO YOU IS TO BUY ANOTHER CAR!!' I ALSO GOT A NOTE FROM THE SAME TECHNICIAN SAYING THIS 'NO DTC'S, WE ARE UNABLE TO DUPLOC CUSTOMER'S STALLING ISSUE. RECOMMEND TRYING ANOTHER NISSAN DEALER FOR 2ND OPINION'. MY HUSBAND ASKED THEM, WHY IN LESS THAN 24HRS THEIR MESSAGE HAD CHANGED FROM FIXED TO THIS? THEY HAVE NO ANSWERS TO THIS QUESTIONS AND SINCE IS NOT SAFE TO DRIVE I LEFT MY VAN PARKED AT THE DEALER PASSPORT NISSAN OF ALEXANDRIA VA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360686October 15, 2010
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 1998 NISSAN QUEST. THE CONTACT STATED THAT AS SOON AS THE ENGINE WAS STARTED, THE VEHICLE WOULD EXHIBIT AN UNUSUAL WHINING NOISE FROM THE REAR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A DIAGNOSTIC WAS PERFORMED AND THE CONTACT WAS ADVISED THAT THE FUEL PUMP WOULD NEED REPLACING. THE CONTACT STATED THERE WAS A TECHNICAL SERVICE BULLETIN FOR THE FAILURE (NHTSA ITEM NUMBER: 604996-FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP) YET THERE WERE NO RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 7,000 AND THE CURRENT MILEAGE WAS 186,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360190October 12, 2010
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES
THE REAR MOST PASSENGER SIDE WINDOW BRACKET GETS IN THE WAY OF THE PASSENGER SIDE SLIDING DOOR, EFFECTIVELY LOCKING IT CLOSED. THE DOOR CANNOT BE OPENED FROM THE INSIDE AND SOMEONE ON THE OUTSIDE NEEDS TO USE A SHIM TO PUSH THE BRACKET BACK INTO PLACE TO PROVIDE ENOUGH CLEARANCE FOR THE DOOR TO OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359161October 4, 2010
STRUCTURE:BODY
MY NISSAN QUEST 2004 HAS PROBLEMS WITH THE SLIDING DOOR- IT OPENS BUT CLOSES IMMEDIATELY - ALMOST TRAPPING MY 4 YEAR ONCE. ALSO, IT DOES NOT LOCK FULLY AND SO THERE IS A BEEPING SOUNDS WHEN THE VAN IS STARTED AND DRIVEN FOR A WHILE, WHEN CLOSING THE DOOR FROM THE BUTTON INSIDE, THERE WAS A NOISE AND BEEP AND IT WOULD NOT CLOSE AT TIMES UNTIL 3 OR 4 TRIALS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354169September 7, 2010
AIR BAGS, SUSPENSION:FRONT, TIRES:TREAD/BELT
WE BOUGHT OUR QUEST USED FROM A HONDA DEALERSHIP IN DECEMBER 2008. WE WERE TOLD IT WAS IN VERY GOOD CONDITION. THE ELECTRIC DOORS DO NOT ALWAYS OPEN OR CLOSE WHEN WE WANT THEM TO... THEY SEEM TO HAVE A MIND OF THEIR OWN. THE PASSENGER AIRBAGS TURN THEMSELVES ON AND OFF. AFTER ONLY DRIVING IT FOR A FEW MONTHS, THE FRONT END STARTED POPPING WHEN WE WOULD TURN A CORNER. WE CHECKED THE LOWER BALL JOINTS, BEING AS THIS IS A TYPICAL CHARACTERISTIC. THERE WAS NO PROBLEM WITH THEM. WE CONTINUED TO DRIVE IT. ABOUT 3 MONTHS AGO, THE VAN STARTED SHAKING REAL BAD WHEN WE WOULD BRAKE, AND THE FRONT TIRES STARTED LIFTING TREAD. WE TOOK THE VAN TO A MECHANIC TO CHECK THE ALIGNMENT AND SOURCE OF SHAKING. HE TOLD US THE ALIGNMENT WAS FINE... NO ADJUSTMENTS WERE NEEDED. HE SAID THE POPPING WAS THE BALL JOINTS. WE BOUGHT TWO NEW BALL JOINTS, AND UPON REMOVING THE CONTROL ARM AND BALL JOINT ASSEMBLY, WE REALIZED THE PROBLEM WAS IN THE REAR BUSHING OF THE FRONT CONTROL ARM, NOT THE BALL JOINT. THE RUBBER IS ROTTED OUT. YOU CAN NOT SEE THIS PROBLEM UNTIL YOU REMOVE THE WHOLE ARM. I WAS TOLD I HAD TO HIT A CURB REALLY HARD TO BREAK THESE, BUT HAVE NOT HIT ANY CURBS HARD EVER IN THIS VAN. I FEEL THE DEALER SHOULD HAVE TO FIX THIS, SINCE I HAVE NOTICED THIS IS AN EXTREMEMLY REOCCURING PROBLEM WITH THIS YEAR/MAKE/MODEL. UPON REPLACING THE TIRES, THE NEW ONES TREADS ARE LIFTING. THEY WERE REPLACED 6 WEEKS AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353620September 2, 2010
SERVICE BRAKES, HYDRAULIC, SUSPENSION, STEERING
BAD VIBRATION WHEN BRAKING, CHANGED ROTORS AND PADS ON FRONT BRAKES SEEM TO MAKE THE PROBLEM LESS BUT AFTER A PERIOD OF TIME A CLUNKING NOISE 5000 MILES WAS STARTING TO BE HEARD. CONTROL ARM BALL JOINT ON RIGHT SIDE HAD EXCESSIVE PLAY AND WAS REPLACED, BUT THAT DID NOT GET RIDE OF THE SHUDDER IN THE BRAKING SITUATION. TOLD IT WAS WARPED BRAKES, REPLACED BREAK ROTORS AND PADS 1000 MILES . STILL NO DIFFERENCE IN THE SHUDDER IS STILL THERE ROTATED THE TIRES NO DIFFERENCE IN THE SHUDDER. I HAD NEW TIRES IN THE CAR WHEN THE RIGHT FRONT WHEEL FELL OFF. NO STUD-LUGS COULD BE FOUND AND MAJOR DAMAGE TO FRONT FENDER AND BUMPER. OUR AU PAIR DRIVER REPORTED A NOISE COMING FROM SOMEWHERE BUT VISUAL INSPECTION DID NOT INDICATE WHERE THE PROBLEM WAS. CONTINUED TO DRIVE WHEN THE NOISE BECAME LOUDER PULL OFF INTERSTATE TO SHOULDER AT ABOUT 15 MPH TILE FELL OFF. BODY AND MECHANICAL WORK WILL BE DONE. TO CORRECT THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350524August 19, 2010
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
TL* THE CONTACT OWNS A 2004 NISSAN QUEST. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE DEALER ADVISED REPLACED THE OXYGEN SENSOR TO CORRECT THE FAILURE, HOWEVER 2 WEEKS AFTER THE REPAIR THE FAILURE RECURRED. THE CURRENT AND FAILURE MILEAGE WAS 94,000. UPDATED 12/10/10. *LJ UPDATED 12/17/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349931August 17, 2010
SUSPENSION:FRONT
AT ONLY 85,000 MILES BOTH FRONT CONTROL ARMS NEEDED TO BE REPLACED. CAUSE OF FAILURE - THE FRONT STRUTS HAD WORN OUT, ONCE THEY WORE OUT THEY PLACED ADDITIONAL STRESS ON THE CONTROL ARMS WHICH FAILED. TOTAL BILL JUST $1,783.00. THE DEALERSHIP DID NOT SEE THIS WHEN THEY REPLACED THE BRAKES APPROX 3 WEEKS PRIOR. WE NOTICED IT, BECAUSE THE FRONT END STARTED MAKING A CRUNCHING NOISE WHEN THE BRAKES WERE APPLIED, AND I THOUGHT IT HAD TO DO WITH THE BRAKES THAT WERE JUST REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349945August 17, 2010
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 1995 NISSAN QUEST. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. AFTER HAVING THE STARTER AND BATTERY REPLACED, THE CONTACT TOOK THE VEHICLE TO AN AUTHORIZED DEALER AND WAS INFORMED THAT THE FUEL PUMP ASSEMBLY WOULD ALSO TO BE REPLACED. THE VEHICLE WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS 236,000 AND THE CURRENT MILEAGE WAS 260,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348962August 12, 2010
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A HONDA 2009 NISSAN QUEST S/SE/SL. THE LEFT AND RIGHT SLIDING DOORS FAILED. THE DOORS DO NOT CLOSE AUTOMATICALLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES; HOWEVER, THE FAILURE COULDN'T BE RECREATED; THEREFORE, THE DEALER STATED THAT NOTHING WAS WRONG WITH THE VEHICLE. THE CONTACT STATED THAT ON AUGUST 9, 2010 SHE WAS NOT ABLE TO GET THE VEHICLE STARTED. THE VEHICLE WAS TOWED TO THE DEALER WHO REPLACED THE BATTERY. THE MANUFACTURER FILED REPORT 6899768, BUT DIDN'T OFFER ANY ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS 300. THE CURRENT MILEAGE WAS 3,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348342August 9, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
1. CHECK ENGINE LIGHT, TRANSMISSION HESITANCE, TRANSMISSION LOSS OF GEAR AND GRINDING. ALSO WHILE IN DRIVE VEHICLE WILL ROLL BACKWARDS. 2. INFREQUENT, BUT IN THREE YEARS OF OWNERSHIP A FAILURE OCCURS ONCE EVERY THREE MONTHS. 3. NO REPAIRS HAVE BEEN DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348145August 9, 2010
EXTERIOR LIGHTING
EXTERIOR SURFACE OF HEADLIGHT -POLYCARBONATE LENSES EXHIBITING OXIDATION AND DETERIORATION CAUSING REDUCED ROADWAY ILLUMINATION AND REDUCED TURN SIGNAL ILLUMINATION. HEADLIGHTS SHOULD BE PRODUCED WITH A COATING DURABLE ENOUGH TO PREVENT SUCH OXIDATION AND DETERIORATION OF THE POLYCARBONATE SURFACE, AT LEAST FOR THE LIFE OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346184July 29, 2010
STRUCTURE
TL* THE CONTACT OWNS A 2007 NISSAN QUEST. THE CONTACT NOTICED THE VEHICLE WAS NOT DESIGNED TO STORE A SPARE TIRE WHEN SHE HAD TO REPLACE THE VEHICLE FLAT RUNNING TIRES WITH NORMAL DESIGNED TIRES. SHE HAD TO PLACE THE SPARE TIRE BEHIND THE REAR SEAT WHICH SHE BELIEVED WAS A SAFETY HAZARD. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED THAT AS A DESIGN DEFECT, THE VEHICLE WAS NOT DESIGNED TO HOLD A SPARE TIRE. THE MANUFACTURER DID NOT PROVIDE ANY FURTHER ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345600July 27, 2010
VISIBILITY
THE DRIVER SIDE SUN VISOR HAS COME OUT OF ITS HOUSING NOW 5 TIMES - NISSAN IS NOW DECIDING IF IT IS STILL COVERED UNDER WARRANTY!!! THIS IS A SERIOUS SAFETY HAZARD - THE LAST NISSAN I WILL EVER OWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344994July 23, 2010
STRUCTURE:BODY
WHILE DRIVING ON A MAIN HIGHWAY, THE RIGHT SIDE RAIL COVER FELL OFF DURING THE IMPACT FROM DRIVING OVER A POT HOLE. IT WAS DETERMINED BY MY OWN REPAIR FACILITY THAT IT WAS MISSING THE ONLY SCREW WHICH HOLDS THE RAIL COVER, ALONG WITH 5-6 PRONGS. THIS SCREW BELONGS ON A METAL PIECE LOCATED BEHIND THE TAIL LIGHT. THE LOST RAIL COVER WAS REPLACED ALONG WITH THE SCREW. IF SCREW WAS THERE, PART WOULD OF HUNG ON. IF RAIL COVER HAD THE SCREW, ON HIGH SPEED, IT WOULD OF BENT THE METAL PART INSIDE AND MOST LIKELY BROKEN THE TAIL LIGHT. THE RAIL COVER PART THAT FELL COULD HAVE CAUSED DAMAGE TO OTHER VEHICLES, HURT DRIVERS AND PASSENGERS OR PEDESTRIANS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343344July 14, 2010
SERVICE BRAKES, HYDRAULIC
WHILE DRIVING ON A MAJOR HIGHWAY THE BRAKE FLUID LEAKED OUT OF A RUSTY, CORRODED BRAKE LINE WHICH REDUCED BRAKING ABILITY. I HAD RUSTY PORTION OF THE BRAKE LINE REPLACED AT A SERVICE STATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341663July 6, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2000 NISSAN QUEST. THE CONTACT STATED THAT AFTER THE VEHICLE CAME TO A STOP, IT ACCELERATED. WHEN THE ACCELERATOR PEDAL WAS ENGAGED THE VEHICLE SUDDENLY LUNGED FORWARD. THE FAILURE HAD BECOME PROGRESSIVELY WORSE OVER TIME. NISSAN WAS NOT NOTIFIED ABOUT THE FAILURE WHEN THE COMPLAINT WAS FILED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 142,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340571June 29, 2010
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2004 NISSAN QUEST. THE CONTACT STATED WHEN STARTING THE VEHICLE, THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE BUT THE NOISE WOULD CEASE ONCE HE BEGAN DRIVING. THE CONTACT STATED HE HAS HEARD THE NOISE FOR OVER A YEAR. THE DEALER ADVISED THAT THE TIMING CHAIN WOULD NEED TO BE REPLACED AT THE OWNER'S EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000 AND THE CURRENT MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340472June 28, 2010
SERVICE BRAKES, HYDRAULIC
CAR VIBRATES BADLY WHILE BRAKING. HAS BEEN TO DEALER THREE TIMES FOR PROBLEM BUT NOT FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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