Nissan Murano Complaints (2013)

74 consumer complaints on file.

#11102171June 15, 2018
STEERING
TL* THE CONTACT OWNS A 2013 NISSAN MURANO. WHILE DRIVING 25 MPH OUT OF A PARKING LOT, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECURRED. ROTHROCK NISSAN (1648 PLAZA LN B, ALLENTOWN, PA 18104, (610) 439-8485) WAS CONTACTED, BUT THE DIAGNOSIS WAS UNKNOWN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096917May 20, 2018
ELECTRICAL SYSTEM
INTERMITTENT ELECTRICAL GROUND FAILURE WITH THE "BRAKE" AND "BATTERY" DASH LIGHTS. REPLACED THE ALTERNATOR AND BATTERY WITH NO RESOLUTION. IVE BEEN STRANDED TWICE ON THE SIDE OF THE ROAD AND TOWED TWICE TO THE SHOP WITH NO RESOLUTION. IVE CALLED NISSAN CUSTOMER SERVICE AND THEY ARE NOT AWARE OF THE PROBLEM DESPITE SEVERAL GOOGLE SEARCH RESULTS DESCRIBING THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083500April 5, 2018
STEERING
EXTREMELY DIFFICULT TO TURN STEERING WHEEL. ALL THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075672March 1, 2018
POWER TRAIN, STEERING
DIFFICULTY WITH THE POWER STEERING. CHECKED FLUID LEVELS AND NONE IS LEAKING. MY CAR IS PART OF RECALL BUT MY VIN IS NOT ASSOCIATED. CAN I STILL HAVE MY CAR CHECKED? WHERE DOES THIS NEED TO BE DONE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063870January 20, 2018
SERVICE BRAKES, UNKNOWN OR OTHER
THERE WAS SUPPOSED TO BE A CLIP TO HOLD THE FLOOR MATS IN PLACE ON THE DRIVER'S SIDE. NISSAN DEALER REPLACED IT FOR FREE TWO YEARS AGO. THEY SAID IT WAS A RECALL. THE CLIP CAME OFF, AND THEY TOLD ME THEY HAVE TO CHARGE ME FOR THIS RECALL ITEM THIS TIME. THE MISSING CLIP CAUSES THE DRIVER'S SIDE FLOOR MAT TO MOVE UNDER THE GAS AND BRAKE PEDAL, MAKING IT A HAZARD. THE BRAKE PEDAL CAN'T ENGAGE PROPERLY, WHICH COULD RESULT IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062417January 12, 2018
STEERING
THE POWER STEERING PUMP, HOSE, AND RACK AND PINION ALL BROKE. ONLY 70,000 MILES ON THE VEHICLE WHEN MALFUNCTION OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057489December 29, 2017
STEERING
PURCHASED 2013 MURANO PLATINUM IN APRIL 2014 WITH 25K MILES ON IT. WITHIN A FEW MONTHS, I HAD IT TO THE DEALER WITH A STEERING RACK PROBLEM BECAUSE THE POWER STEERING HAD FAILED. AFTER FIXED, I DIDN'T HAVE ANOTHER ISSUE WITH STEERING UNTIL SEP 2017 IN WHICH I COULDN'T TURN THE STEERING WHEEL AT ALL. IT HAD LOCKED UP WHILE I WAS TRAVELING FROM WORK TO HOME ON A SUNDAY MORNING. CAR WENT INTO DEALER FOR NEARLY 2 WEEKS AT LAKE MANAWA NISSAN WITH THEM TRYING TO INSTALL OEM PARTS THAT WERE FAILING. I HAVE A EXTENDED WARRANTY (HALO) AND SPENT $150 DEDUCTIBLE TO GET IT BACK. YESTERDAY, 12/28/17, WITH THE CAR HAVING 65K MILES, I WAS GOING 50-55MPH AROUND A 40-45 DEGREE TURN ON THE INTERSTATE, I LOST THE STEERING AGAIN. I'M A STRONG 50-YEAR OLD WOMAN. IT WAS EXTREMELY DIFFICULT TO GET THE STEERING WHEEL TO MOVE AT ALL. HAD GOT THE CAR MOSTLY OFF THE ROAD IN LEFT LANE, WITH MANY SEMI TRUCKS BEHIND ME, I'M LUCKY TO BE ALIVE. MADE IT TO THE RIGHT LANE AND THEN THE STEERING WAS GOOD FOR ABOUT TEN MINUTES THEN STARTED ACTING UP AGAIN. DROVE TO DEALER AND LEFT IT FOR THE NIGHT. I PICKED IT UP A FEW HOURS AGO. SINCE IT'S SNOWING HERE, I LET MY DAUGHTER USE IT AND SHE'S ALREADY CALLED ME STATING THE POWER STEERING IS STILL NOT RIGHT. I'LL BE RETURNING TO THE DEALER TOMORROW MORNING 12/30/17. I'M A REPEAT CUSTOMER OF THE DATSUN / NISSAN BRAND SINCE 1982 AND I DON'T BELIEVE MY LOYALTY IS BEING REWARDED. I BELIEVE THIS PROBLEM WILL INEVITABLY LEAD TO A CRASH WITH INJURIES, IF NOT A FATALITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054676December 14, 2017
VISIBILITY/WIPER
THE DRIVER AND PASSENGER WINDOW VISORS ARE DEFECTIVE. THEY WILL NOT STAY UP AND THUS CREATE A SAFETY HAZARD WITH VISIBILITY. RIGHT NOW I HAVE THEM HELD UP WITH VELCRO BUT NOW THEY ARE RENDERED USELESS FOR BLOCKING THE SUN WHICH CREATES ANOTHER SAFETY HAZARD. I HAVE SPOKEN WITH A NISSAN DEALERSHIP ABOUT HAVING THEM REPLACED AND WAS QUOTED A PRICE OVER $500, AND ACCORDING TO THE EMPLOYEE THEY ARE THE EXACT SAME VISORS. WHY WOULD I WANT TO PAY TO REPLACE A FAULTY PRODUCT WITH THE EXACT SAME FAULTY PRODUCT? ACCORDING TO THE INTERNET AND THE DEALERSHIP THIS IS A COMMON PROBLEM WITH THESE VISORS YET NISSAN HAS NOT STEPPED IN TO MAKE IT RIGHT. THANK YOU FOR ANY HELP YOU CAN PROVIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052359December 4, 2017
STRUCTURE:BODY, ENGINE
TL* THE CONTACT OWNS A 2013 NISSAN MURANO. WHILE DRIVING 65 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT SEARCHED ONLINE AND FOUND THAT THERE WERE THREE OPEN RECALLS ASSOCIATED WITH THE VIN. THE VEHICLE WAS TAKEN TO THE DEALER (ALL PRO NISSAN OF DEARBORN, 24501 MICHIGAN AVE, DEARBORN, MI 48124). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 423,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025386September 25, 2017
UNKNOWN OR OTHER
THE VISOR BROKE OPEN ON THE BACKSIDE SOMEHOW AND. OW THE ONLY POSITIONS IT WILL WORK ARE COMPLETELY UNSAFE AS THEY OBSTRUCT MY VIEW. AND LIVING IN ARIZONA IT IS UNSAFE CERTAIN TIMES A DAY WHEN I CANNOT USE MY VISOR CORRECTLY TO BLOCK THE SUN. THE VISOR HAS ONLY UNDERGONE REGULAR USE AND JUST BROKE WHEN ATTENPIING TO BRING IT DOWN FOR USE ONE DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011937August 1, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 NISSAN MURANO. THE CONTACT STATED THAT THE DRIVER'S SIDE SUN VISOR DID NOT STAY UP, WHICH CAUSED VISIBILITY ISSUES FOR THE DRIVER. THE DEALER WAS CONTACTED AT 937-434-4723 AND INFORMED THE CONTACT TO BRING THE VEHICLE IN FOR A CHECK-UP. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 54,000. UPDATED 10/24/17*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003857July 9, 2017
VISIBILITY/WIPER
DRIVER SIDE VISOR DROP BELOW I LEVEL AS YOUR DRIVING. MAKING IT A DISTRACTION HOLD THE VISOR IN PLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995765June 18, 2017
VISIBILITY/WIPER
1ST ...DRIVER SIDE SUNVISOR WITH COSMETIC MIRROR, FALLS DOWN WHILE DRIVING; OBSCURING THE OPERATORS FORWARD VISION. 2ND DRIVER SIDE SUNVISOR WITH COSMETIC MIRROR WILL NOT REMAIN UP IN THE PROPERLY SEATED POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991577May 25, 2017
UNKNOWN OR OTHER
THE SUN VISOR ON THE DRIVERS SIDE FEEL DOWN AS I WAS DRIVING ON THE HIGHWAY. IT BLOCK MY VISION FOR A FEW SECONDS AND ALMOST MADE ME CRASH INTO THE CAR IN FRONT OF ME. SCAREY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990499May 19, 2017
POWER TRAIN
TRANSMISSION FAILURE @ 130K MILES. VEHICLE STOPS MOVING. ALMOST CAUSED AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990516May 19, 2017
POWER TRAIN
NISSAN TRANNY FAILURE. HARD SHIFTING AND STICKING. WAS TOLD BY MARTIN TRANNY THAT THIS IS DEALERSHIP ONLY AND HAVE BEEN TOLD BY THEM THAT AT LEAST 30 PROBLEMS HAVE BEEN REPORTED TO THEM AND THEY SENT THEM TO THE DEALERSHIP. THE DEALERSHIPS ARE FAILING TO REPORT THE NUMBERS IN REGARDS TO THE ISSUES WITH THE TRANNY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956786February 24, 2017
STEERING
POWER STEERING HOSE THAT GOES TO RACK AND PINION IS LEAKING. I CONTACTED SEVERAL LOCAL AUTO SHOPS (AUTO VICTORY, YOUNGSTEDTS, PRECISITION TUNE) AND THEY ALL FIND THE SAME ISSUE. ALL AUTO SHOPS MENTIONED THEY HAD DONE MULTIPLE POWER STEERING HOSE REPLACEMENTS FOR THIS SAME EXACT MODEL. IT APPEARS THIS IS A COMMON ISSUE IN 2013 NISSAN MURANO'S. THE AUTO SHOPS STATED IT IS PROBABLY RECALLED BY NOW BUT IT IS NOT. I AM MAKING THIS COMPLAINT SO THAT NISSAN CAN ASSUME RESPONSIBILITY OF THIS FACTORY DEFECT. ALL THESE CARS HAD LESS THAN 50K MILES ON THEM WHEN THIS PART BROKE DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920490November 1, 2016
VISIBILITY/WIPER, UNKNOWN OR OTHER
THE BLUETOOTH RADIO SYSTEM MALFUNCTIONED DURING THE FIRST YEAR AND DEALER SERVICES WERE NOT KNOWLEDGABLE ABOUT THE DEFECT UNTIL 3 YEARS OUT. DIGITAL SYMBOLS FOR AIR/HEAT SOMETIMES NOT VISABLE AND RADIO NOT FUNCTIONING. DRIVER'S SIDE SUN VISOR FELL FROM THE ROOF AND I WAS ABLE TO REINSERT. BUT, DIFFICULT TO LOWER/RAISE. DEALER WANTS HUNDREDS TO REPLACE (NO REPAIR POSSIBLE). WIPERS SCRAPE/RUB THE GLASS TOO CLOSELY AS THOUGH TOO LARGE/TIGHT. MAKES TERRIBLE SCRAPING SOUND AND CLICKING NOISE WHEN IN USE, ALTHOUGH NEW. ALL ISSUES OCCUR WHETHER VEHICLE IS IN MOTION OR NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917374October 19, 2016
ELECTRICAL SYSTEM, SEAT BELTS
2 SAFETY ISSUES: (A) PASSENGER SIDE SEATBELT FUNCTIONED FINE WHEN WE GOT OUT OF THE CAR AND UPON RETURN, WE WERE UNABLE TO PULL THE BELT OUT TO FASTEN. IT WAS LOCKED WITHIN ITS 'ROLL-UP' AREA. (B) BLIND-SPOT WARNING LIGHTS, TIRE AIR WARNING LIGHTS AND ETC. AS SEEN IN UPLOADED PHOTO STAY ON IN THE COLOR OF ORANGE. ALSO THE BRAKE LIGHT STAYS ON IN RED AFTER CAR IS STARTED. THESE FUNCTIONS DO NOT WORK AS WELL. NO AIR NEEDED IN TIRES: CHECKED THAT. NO ISSUES WITH BRAKES: CHECKED THAT. TAKING CAR TO SHOP FRIDAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906183September 13, 2016
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 NISSAN MURANO. THE CONTACT STATED THAT THE SUN VISOR ON THE DRIVER'S SIDE FRACTURED WHILE DRIVING AT ANY SPEED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SUN VISOR CLIP WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000....UPDATED 11/01/16 *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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