Nissan Murano Complaints

5,967 consumer complaints on file.

#11456888March 15, 2022
SUSPENSION, STRUCTURE:BODY
Rear subframe rusted to failure. Vehicle has 143,000 miles. Dealer service manager says the vehicle is unsafe to drive due to the posibility of the rear wheels detaching from the vehicle. This is the third vehicle with the same condition the service department has seen in the last two weeks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456422March 12, 2022
UNKNOWN OR OTHER
On Feb 26, 2022; my wife and I were driving down a Hwy in SW Georgia at approximately 60 mph and our 2020 Nissan Murano Sunroof literally exploded. The roof was fully closed at the time and the sun shade was also closed. It was like a shot gun blast. Was a good thing I was driving, had my wife been driving I suspect she would have reacted in a manner that would have wrecked us. We were both shook up. Hearing wind blowing into car, I slightly opened the sun shade and could tell the center portion of the sun roof had blown out and shivers of glass came down onto us, I closed the shade and pulled over at next available opportunity. At the time the sun roof exploded, there were no other vehicles within approx 1/4 mile in front of us, we had not just passed any vehicle, there were no overpasses, and nothing we recall to have hit the roof. At the time, We were traveling out of our home town, a significant way from home; as soon as I stopped, I took Photos of the roof from the exterior above the shattered sunroof with the center section blown out. I was able to purchase a heavy duct tape and tapped the shattered sunroof from the top, with several layers of tap to secure the remaining shattered glass/sun roof. We were able to travel on home. I immediately contacted the dealership (Greenway Nissan Brunswick Ga) were we had purchased the 2020 Nissan Murano vehicle and explained what happened. I was told they had never heard of that happening. We had purchased the Platnum Extended warranty with our New Murano. I scheduled an appointment and took my vehicle to the Greenway dealership on Mar 8, 2022; and the sun roof was replaced under warranted, and my vehicle was returned to me on Mar 10, 2022 with a new Sun Roof (ref: Greenway Invoice 48890). The sun shade had a scratch approximately 18”, but was not replaced because the adjuster could not determine it was caused by the roof explosion, which I don’t see how it could not have been.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456321March 11, 2022
VEHICLE SPEED CONTROL:CRUISE CONTROL, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
The contact owns a 2019 NISSAN MURANOSUV FWD. The contact stated that while driving her vehicle at approximately 30 MPH, the brake warning light had illuminated . The contact stated that she attempted to use her divers assist , however it was not working. The contact stated that when she took her vehicle to the dealer to have her brakes repaired , she was advised that her brake may intermittingly fail , and that she needed to replace the abs motor . The contact stated that she did have her vehicle repaired , however she was advised that there was a recall on the same model vehicle , for a different year , for the failure she was experiencing. The contact stated that she then contacted the dealer , who advised her that there was no open campaign on her model , so there was nothing that could be done. The failure mileage was 54,436
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455527March 7, 2022
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
The contact owns a 2007 Nissan Murano. The contact stated while driving approximately 40 MPH, the vehicle went into LIMP mode. There were no warning lights illuminated. The vehicle was towed to an independent mechanic on several occasions where it was diagnosed that the alternator needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage 186,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455382March 6, 2022
AIR BAGS
Passenger air bag is not working because of the seat sensor, (error code B1018 occ sensor fail). The 2012s have not been recalled, they did recall 2013 models(??). According to the blogs, this is a big problem with the 2012s. At this time dealership requested that I pay up front for the part, seat sensor $2,000.00. That was back in November 2021. Currently still waiting on the part. I have called customer service at Nissan; they were no help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455115March 3, 2022
POWER TRAIN
CVT transmission suddenly began sputtering on acceleration from a stop, which put me at risk of causing a collision, since it was not reliable to pull out into traffic. The dealership confirmed that the CVT transmission needed replaced (which it was at my expense). The problem first appeared in 11/2021 (got it fixed in 12/21) and no warning lights came on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454635March 1, 2022
VISIBILITY/WIPER
While driving, the driver's side visor fell down and would not go back up and stay in place. I contacted the Nissan dealer about this issue and was told it was my problem to replace it. I bought my 2012 Murano used in April 2020 with 74k miles on it. The visor issue happened within the first 30 days of owning the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454301February 26, 2022
UNKNOWN OR OTHER
We were driving down the freeway and heard a very loud bang, it sounded like a massive balloon popping. Upon further review we noticed the panoramic sun roof had shattered. There was no sign of any objects hitting the sunroof. Upon further review we have found multiple other complaints online of others with this same problem. There were no warming signs prior to the loud popping. We have not reported it to Nissan or our insurance due to the late hour.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454154February 25, 2022
FUEL/PROPULSION SYSTEM, POWER TRAIN
For over a year, I have experienced hesitations of movement when needed to have acceleration from a complete or rolling stop. When driving, I’ve pushed on the gas pedal to accelerate & there was a long two second hesitation (lack of propulsion) before the Murano resumed forward movement. There was also a loss of acceleration (speed/movement) while merging into very heavy traffic on a busy main road, & that could have caused an accident. Every time there was a hesitation of movement when pushing on the gas pedal, it could have been a disaster. I have been having this ‘hesitations of movement’ for over a year. I have insisted that mechanics need to drive it, so they too can experience this problem. They have driven the Murano many times, but haven’t been able to experienced it. After bringing the Murano into my service station for months about this problem, today after an oil change at Oakview Auto Service, the head mechanic took my Nissan Murano for a test drive & the ‘hesitation’ happened to him. So if needed Chris at Oakview Auto can confirm that this problem has been happening, that we have asked about diagnosing this problem, & he experienced as well. This Service Station has been in business for over 40 years, and they have had many other customers bring their Nissan Murano to them, with the complaint of ‘hesitation of movement. While there has been problems documented (& recalled) with Nissan’s transmissions in the past, they have yet to include the 2011 Murano. Nissan needs to address this hesitation issue now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454164February 25, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
WE'VE HAD THE VEHICLE OVER A YEAR AND HAVE NEVER BEEN ABLE TO GET USED TO THE FORWARD AND BACKWARD COLLISION AVOIDANCE EMERGENCY BRAKING, AS IT SEEMS TO ACTIVATE FOR NO REASON AT ALL. MULTIPLE TIMES THIS HAS HAPPENED TO MY WIFE, THE PRIMARY DRIVER. SHE'S TOO ANXIOUS TO DRIVE IT ON DAYS WITH INCLEMENT WEATHER WHEN IT'S THE WORST. WE HAVE THE CAR BEING EVALUATED BY THE DEALER, IF THEY CAN'T REPAIR OR DISABLE, SENSORS AND AUTO BRAKING THEN I'M GOING TO GET THEM TO BUY IT BACK FROM ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453792February 24, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2016 Nissan Murano. The contact stated that an antifreeze-like odor could be smelled upon exiting the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed that the transfer case fluid had leaked onto his manifold; he was informed that the vehicle was unsafe to drive and was given an estimate for the repair. The manufacturer was not notified of the failure. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453562February 23, 2022
UNKNOWN OR OTHER
driving vehicle on regular road not a highway approx 35mph clear sunny day temp in the 50's. With no warning a huge bang and a sound like the whole roof slid off the back of my car i couldn't stop immediately so I slid the shade cover for the sunroof back about an inch, saw that the whole sunroof had exploded took pictures of it. It is totally clear that the glass blew up from the inside out as all lg pcs around the gaping hole were all curved outward Not one m ark on the thin shade cover so nothing fell on the roof, I tried contacting everyone from the local Nissan dealer to the Nissan consumer affairs in TN I was laughed at, they completely denied that this could happen and did not offer to pay for any of it. I am disabled and on a fixed income and I cannot afford to repair it, I have no vehicle to use now and have a medical crisis in my family one member is on hospice and is expected to pass very soon. I need my vehicle desperately. This could have been a deadly tragedy if my 2yr old grandson was in the back seat and the shade cover was open or if a vehicle right behind me was hit by the flying glass and they swerved and got into a terrible accident or killed I need help and dont know where to turn
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453537February 22, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES
The front radar module frequently fails disabling the Automatic Emergency Braking and the Adaptive Cruise Control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452926February 19, 2022
ELECTRICAL SYSTEM
Convertible top not working properly. Sometimes gets stuck and have to drive it to a safe location. Nissan has a Voluntary service campaign For 2011 and 2012 Nissan Murano Cabriolet
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452730February 18, 2022
SERVICE BRAKES
My car’s ABS failed to turn on even when braking from a far enough distance in the snow and caused me to rear end a car at 5 mph. I was holding down the brakes from 20 cars away and it felt like my brakes were unresponsive and all the way to the floor as my car continued sliding. Nissan’s voluntary recall was performed of flushing out the brake fluid and replacing it with the DOT 4 and it still failed as a working remedy for its defective ABS from what I have read from other owners. I love my car but might have to sell due to feeling unsafe driving in the snow. Please fix this Nissan before another accident occurs due to your defective ABS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11452292February 16, 2022
SUSPENSION
Noticed a rattle in right rear of vehicle. Upon further investigation the k frame is rotted into two pieces where a body mount travels thur the structure steel frame. The corrosion is vast on this steel frame. There have been other complaints on various years same models. This is a very dangerous thing to break during driving because the entire wheel support connects to the corroded frame member. I have read on the internet that this is a issue with the k frame. The vehicle is well cared for and this repair is something I think should be a safety recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451546February 11, 2022
STRUCTURE:BODY
Right rear subframe rusted out - suspension has become disconnected from chassis. Car is unsafe to drive. The car is available for inspection. We could have lost control of the car because of this issue. Nissan did not identify the rust and sub-frame issue, another independent auto repair shop did (Worldwide Auto: bloomington, IN). Nissan missed this when we brought it in for investigation but rather blamed it on a steering wheel sensor malfunctioning. The component hasn't been inspected by police or insurance rep. Dashboard light came on before we brought it to Nissan, who then misdiagnosed the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451310February 10, 2022
VISIBILITY/WIPER
Sun visors on driver and passenger sides will not stay in the up position causing visibility hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451384February 10, 2022
SUSPENSION
A clunking noise started in the rear of my Murano. Upon inspection I found that the rear suspension subframe crossmember has completely rusted through and the car is now unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450630February 6, 2022
UNKNOWN OR OTHER
I-95 NISSAN, a Dealership in Riviera Beach Florida received a stop sale order on this car on March 10, 2021. I went to the Dealership on 4/13/2021 to get the oil changed and tires rotated on my 2015 Nissan Murano Platinum. My existing vehicle was in perfect mechanical condition, and while I was awaiting the completion of my oil change, a Sales Person came up and began to chat with me, and told me I needed to buy a new car, and said my car would be junk in no time, and I needed to get rid of it before it was literally worth nothing. This Man did not relent all day long. I finally caved and bought the 2020 Murano against my better judgement, and I had no idea it had a recall issued on it, but they did! About 2 months later, I get a call from the Dealership inviting me in for a free oil change and Tire rotation on the new purchase. I declined, because I was ultimately not satisfied with the Salespersons behavior post-purchase. He continued to text me and ask me out to dinner, dancing, etc. until I finally blocked his phone number. So, I had no intention on getting anything further from THAT Nissan Dealership. The Person on the phone mentioned that they really needed to get the car in there because they really should not have sold it to me with an open recall, and they needed to get that fixed. I still declined, and did some research, only to find that it's a pretty major SAFETY recall, that could affect the steering loss. I also discovered that Federal Law 49 U.S. Code § 30116 – Defects and noncompliance found before sale to purchaser, prohibits the sale of a new vehicle with an open safety recall!!! I contacted Nissan, and they opened case# 45574832, about the sales experience, but stated the Dealership is independent of them, and I would need to remedy the situation directly with them. I attempted to do so numerous times, to no avail. They have continually publicly denying my requests, blocking my reviews about the Dealership and I am now at this point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Nissan Murano